Professional property services | Trusted expertise in buying, selling and letting since 1825 | Brighton, Bognor Regis and Portsmouth
PS&B | Parsons Son and Basley, have been providing property solutions to clients since 1825. We are responsible for the letting and management of thousands of properties thro
ughout the UK and are well established as one of the premier agents in the South East of England, with offices in Brighton, Bognor Regis and Portsmouth.
By : 'Rachel' Services : Letting( Property Management ) Would you recommend ? : No Postcode : RH10
28 Nov 2022
People found this helpful3
If I could give PS&B zero stars I would. Avoid them at all costs. Don’t respond , pay bills multiple times, send demands for money which is paid by DD. We are moving to a new management... Read Full Review
Services : Letting( Property Management )Date: 28th Nov 2022
If I could give PS&B zero stars I would. Avoid them at all costs. Don’t respond , pay bills multiple times, send demands for money which is paid by DD. We are moving to a new management company.
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Parsons performance in ...
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1 Star Review
By : 'Roman' Services : Property Management Would you recommend ? : No Postcode : CT9
29 Oct 2021
People found this helpful3
Parsons performance in undertaking and managing repairs to our block in Margate has been appalling . There is absolutely no quality control over the standard of work undertaken by contractors on site. They are poor administratively. Their property managers and director of estate management talk the ... Read Full Review
Services : Property Management( )Date: 29th Oct 2021
Parsons performance in undertaking and managing repairs to our block in Margate has been appalling . There is absolutely no quality control over the standard of work undertaken by contractors on site. They are poor administratively. Their property managers and director of estate management talk the talk but rarely come up with the goods. To add insult to injury their fees are far from reasonable ,since managing this 60’s block for about two years now the building has continued to deteriorate . This company should really be avoided.
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our block of 25 flats in Hove was managed by Graves Jenkins for 15 years but they were taken over by Parsons in December 2020. Since then the service has been non-existent . I am director of the...
Sever lack of customer ...
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2 Star Review
By : 'Charlotte' Services : Letting( As a Prospective Landlord/Tenant ) Rent PCM : £725 Would you recommend ? : No Postcode : BN1
30 Aug 2019
People found this helpful2
Initially I had a nice experience here - I was shown around a property and proceeded to place an offer on the flat. A week passed with no contact so I for an update as I was in a rush to move flat. I was informed the landlord had not yet responded and they were due to chase him up. After another... Read Full Review
Services : Letting( As a Prospective Landlord/Tenant )Date: 29th Aug 2019
Initially I had a nice experience here - I was shown around a property and proceeded to place an offer on the flat. A week passed with no contact so I for an update as I was in a rush to move flat. I was informed the landlord had not yet responded and they were due to chase him up. After another few days and still no contact from the company I called for a second time only to be informed the landlord was on holiday. I accept the agency cannot control this, however it would have been nice to be informed of this at some (any!) point. I was assured I would be updated when he returned. Fast forward another few days and I checked Rightmove only to see the listing had been removed from the website but again, I had nothing from the agency. I called for a third time the next morning only to be told the landlord had returned and decided to let the flat to his friend. Parsons Son & Basley made no effort to contact me about this and were unhelpful at best, especially knowing the urgency in which I needed to move. I am very disappointed they made no effort to contact me at any point and was thoroughly let down.
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Over & ...
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5 Star Review
Richard
By : 'Carey' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : BN1
1 Nov 2018
People found this helpful0
I became Executor of my Auntie's estate late last year and I had already been in conversations prior with Richard Lowrey, commercial agent for Parsons. He was very helpful in those initial stages, when I needed information on rentals for the business, which my Auntie had leased out after sadly ... Read Full Review
I became Executor of my Auntie's estate late last year and I had already been in conversations prior with Richard Lowrey, commercial agent for Parsons. He was very helpful in those initial stages, when I needed information on rentals for the business, which my Auntie had leased out after sadly being diagnosed as terminal. After her passing I employed Richard's services to sell the property with occupancy. Richard had found us a buyer straightaway and one who made us a favourable offer. Unfortunately, what happened subsequently was out of both our hands. Due to severe difficulties with the tenant, we were unable to see the sale through. However, I was extremely impressed with the service I received from Richard through the sale negotiations and horrendous problems we encountered by the tenant. If you asked Richard for something, it would be done instantly. He worked seven days a week on the sale to endeavour in getting it through for completion. I've never known an agent with such verve and a capacity to make good his promises. I know he was upset that the sale fell through, as he had worked so hard on the sale. As I said before, this was beyond our control in the end. I would definitely recommend his services to anyone who has a commercial property to buy or sell. Richard is the real deal!
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Terrible as property managing ...
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1 Star Review
By : 'Disappointed' Services : Property Management Rent PCM : £1200 Would you recommend ? : No Postcode : BN1
7 Jul 2018
People found this helpful6
PS&B manage the freehold of a leasehold flat we own. They've repeated failed to respond to correspondence in a timely manner (often a month or several passing, missing even statutory deadlines for responses to enquiries). They have also failed to spot extraordinarily high charges (e.g.... Read Full Review
PS&B manage the freehold of a leasehold flat we own. They've repeated failed to respond to correspondence in a timely manner (often a month or several passing, missing even statutory deadlines for responses to enquiries). They have also failed to spot extraordinarily high charges (e.g. excessive insurance and electricity costs). Even when I've identified this for them, they've been unresponsive in dealing with the issues. Disappointing. I feel like I'm doing their work for them, and paying them for the privilege. We are considering firing them and exploring Right to Manage.
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I have read the above's comments with surprise. For the past 2 years I have been dealing with Harvey Gee. He always has been most cooperative and given excellent service to me. In my opinion he is a ...
Michael Keilthy provided a ...
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5 Star Review
Michael
By : 'Cam' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : BN1
5 Feb 2018
People found this helpful0
Michael Keilthy provided a professional and well followed up service with a relaxed and friendly nature. His valuation was correct/realistic with a slightly higher final selling price achieved. Thank... Read Full Review
Michael Keilthy provided a professional and well followed up service with a relaxed and friendly nature. His valuation was correct/realistic with a slightly higher final selling price achieved. Thank you.
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Excellent service from ...
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5 Star Review
Michael
By : 'Juliette' Services : Sales( As a Vendor ) Sold price : £363000 Would you recommend ? : Yes Postcode : BN43
15 Jan 2018
People found this helpful0
Excellent service from PS&B⦠I put my house on the market and it was under offer after one viewing. A combination of accurate valuation, great advertising and hard work from the sales staff meant it was a stress free experience for us. Michael was particularly helpful throughout the sale and... Read Full Review
Services : Sales( As a Vendor )Date: 15th Jan 2018
Excellent service from PS&B⦠I put my house on the market and it was under offer after one viewing. A combination of accurate valuation, great advertising and hard work from the sales staff meant it was a stress free experience for us. Michael was particularly helpful throughout the sale and definitely went the extra mile for us. If you want an honest and experienced estate agent we couldn't recommend Parsons enough!
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We have had Parsons Son and ...
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1 Star Review
By : 'Tim' Services : Letting( Property Management ) Would you recommend ? : No Postcode : BN3
30 Aug 2017
People found this helpful11
We have had Parsons Son and Basley as a management agent for many years. They have proved themselves incompetent at every opportunity.
Not fixing a fire alarm for 2 months and counting.
An insecure front door to the common area followed by a staff member arguing that this was not a security... Read Full Review
Services : Letting( Property Management )Date: 29th Aug 2017
We have had Parsons Son and Basley as a management agent for many years. They have proved themselves incompetent at every opportunity. Not fixing a fire alarm for 2 months and counting. An insecure front door to the common area followed by a staff member arguing that this was not a security concern. Not replying to emails or returning phone calls. Not supplying breakdowns of works completed after requesting multiple times. Taking 7 years to fix broken tiles on bay window roofs despite it causing damp issues. I could go on as the list is endless, I would never recommend dealing with them in any way shape or form.
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I engaged PS&B to let my ...
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4 Star Review
Jessica
By : 'Contented' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : BN1
21 Jun 2016
People found this helpful1
I engaged PS&B to let my flat.
They were very prompt to value it and put it on the market. They were also quick in finding a tenant.
I have no complaints and would use them again.
I have read some of the reviews on this site and I have to say I think some are unfair. The Landlord/Tenant... Read Full Review
Contented Landlord said about Parsons Son & Basley
Services : Letting( As a Owner )Date: 20th Jun 2016
I engaged PS&B to let my flat. They were very prompt to value it and put it on the market. They were also quick in finding a tenant. I have no complaints and would use them again. I have read some of the reviews on this site and I have to say I think some are unfair. The Landlord/Tenant relationship can be fraught especially when it comes to repairs. As a Landlord sometimes you get problems that are difficult to identify especially leaks and dampness. However there are plenty of rubbish Landlords too. The agent is often caught in the middle.
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This is quite easily the ...
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1 Star Review
Jessica
By : 'Ripped' Services : Letting( As a Tenant ) Rent PCM : £1025 Would you recommend ? : No Postcode : BN1
28 Nov 2015
People found this helpful5
This is quite easily the worst letting agency in the whole of Brighton and its surrounding areas. If you are a prospective tenant the best advice I can give is to stay away from them unless you wish to put yourself through one of the worst experiences of your life.
In the beginning they are very... Read Full Review
Services : Letting( As a Tenant )Date: 28th Nov 2015
This is quite easily the worst letting agency in the whole of Brighton and its surrounding areas. If you are a prospective tenant the best advice I can give is to stay away from them unless you wish to put yourself through one of the worst experiences of your life.
In the beginning they are very friendly and show themselves very keen to get you to sign the contract and pay the deposit as soon as possible. They will not hesitate to make any promises before you sign but will do all they can in order not to fulfil these promises once you have signed and they have your money.
Their letting contract is extremely restrictive and totally in favour of the landlord; I haven't seen those terms with any other agency. When you have any issues they will not hesitate to make it clear that their priority is to defend their clients' interests (the landlords) and you, as a tenant, have next to no rights or power to defend yourself.
When you terminate your tenancy they will do all they can to delay the devolution of your deposit and you will have to chase them for a long time before you can get it back. Their contracts contain lots of clauses to enable them to appropriate as much of your deposit as they can and they impose lots of ridiculous fees such as a checkout fee, references fees, etc.
I made the mistake of letting through them and trusted them when they told me that the flat I was going to let was going to be professionally cleaned and a number of issues were going to be addressed before the commencement of my tenancy. I didn't ask to get any of that in writing and trusted their word. When the day of my move came, I found that nothing had been done and the flat was in a state not suitable for me to move in with my family. I had made all the preparations for our move and had to cancel all that. They insisted that the place had been cleaned, when it was obvious this wasn't true. The letting agent refused to take any time to help because she was too busy and had other priorities. This was the start of a period of hell for me and my family and this agency never showed any trace of sympathy or apologised in any way for what had been neglect on their part and for all they had put my family through.
They always stood by the landlord even though the man was being completely unreasonable and unfair.
I would honestly recommend to any potential tenants to steer clear from this agency. This experience taught me a lot about how much dishonest people can get away with in the letting industry and how dirty their tricks are; it was an expensive and traumatic lesson though.
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Dear Jose,
Many thanks for taking the time to review PS&B. I would like to respond as there are quite a few inaccuracies that need to be addressed.
PS&B wish to build and maintain...
Unfortunetly i took them 4 ...
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1 Star Review
By : 'Piotr' Services : Letting( As a Tenant ) Rent PCM : £1250 Would you recommend ? : No Postcode : BN1
4 May 2015
People found this helpful5
Unfortunetly i took them 4 weeks to refound holding deposit after number of phone calls and broken promises
The leatest was about opening houres (been told they open till 6 but open only till 5.30)
Propably scared to see angry customers face to... Read Full Review
Services : Letting( As a Tenant )Date: 3rd May 2015
Unfortunetly i took them 4 weeks to refound holding deposit after number of phone calls and broken promises The leatest was about opening houres (been told they open till 6 but open only till 5.30) Propably scared to see angry customers face to face:(
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Dear Piotr,
I am sorry that you are unhappy with the delay in returning your partial Holding Fee following the failed references where inaccurate information was supplied.
PS&B did apologise...
After finding a two bed ...
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1 Star Review
By : 'Oscar' Services : Letting( As a Tenant ) Rent PCM : £795 Would you recommend ? : No Postcode : BN41
10 Feb 2015
People found this helpful7
After finding a two bed bungalow with PS&B in December 2013, we were delighted at how friendly and efficient the lettings team were and how eager they were to get us moved in during January 2014 (The bungalow had not been rented for the last six months apparently), however soon after they... Read Full Review
Services : Letting( As a Tenant )Date: 10th Feb 2015
After finding a two bed bungalow with PS&B in December 2013, we were delighted at how friendly and efficient the lettings team were and how eager they were to get us moved in during January 2014 (The bungalow had not been rented for the last six months apparently), however soon after they started to turn and we regretted ever renting through PS&B. After a few months, the toilet kept breaking (required a plumber to do the job properly), PS&B took days if not weeks to get the issue fixed, despite the bungalow being managed by them directly. After a third plumber had been out to 'fix' the toilet, we received a letter from PS&B stating that the maintenance clause of the contract was changing and no longer included the toilet or similar water facilities, however we had not signed nor agreed to this. In June, they decided to do carry out their routine visit, however they gave us less than 24 hours notice. When they arrived we pointed out many issues with the property including the toilet, the mould in the bedrooms and the loose fence in the back garden that was close to collapsing, however these were ignored and we heard nothing regarding these concerns. However, they did send us a letter stating that we were breaching our contract as a third person 'was living there', however the third person stayed for a maximum of two weeks at a time, as outlined in the agreement. It was only because there were a few personal possessions that PS&B sent this letter, with a copy of the agreement and threatened that the Landlord could ask us to leave as it was a breach of contract. After a few months of arguing our case with PS&B, we decided to add the third person to the tenancy, I went to their Brighton office in person to request that this is added, and we were quoted £150 administration fee to which we agreed. A few days later we received a letter from PS&B who had decided to try and charge us over £1,200 and increase the rent by an additional £100, they also wanted me and the current tenant to undergo new checks in order to rake in a few extra pennies! We wrote PS&B a formal letter of complaint outlining our concerns and how we were unhappy with the way we had been treated, we stated that the original rent was for the property as outlined on their website prior to us moving in, and therefore shouldn't change because of an additional person, however they were keen to fob us off. Eventually, the lettings manager got in touch and responded to our complaint, as a result he offered to reduce their own administration fees by 50%, however this would have only meant a reduction of around £200, still asking for £1,000 which is far more than the original £150 we were quoted. After we were dissatisfied with their response, we decided to hand in our notice of vacation, however this again was a costly expense after they had asked for £3,000 in charges in order to vacate the property before the tenancy ended - apparently being treated unfairly does not constitute a right to end the tenancy. Once again, the lettings manager had been in touch and defended PS&B as a business and stated that their loyalties lie with their client (the landlord), we asked for a meeting to be arranged between ourselves, PS&B and the landlord however PS&B declined and said it would not be possible. PS&B then carried out a second mid term routine visit (the second in two months), we once again pointed out the issues we had experienced with the property, however this was once again ignored. We finally handed our notice of vacation in during November 2014 after finding alternative properties with much nicer agencies, it took PS&B a whole week to process a reference for us, which meant a delay in our applications for a tenancy with the new agencies. After all the end of tenancy paperwork had been completed, we had stated how the deposit be split and the new addresses of ourselves, however they were negligent in their work and sent the deposit to the wrong tenant and the confirmation of the returned deposit to the wrong address. Clever PS&B! Overall, poor service, poor communication and no responsibility. All PS&B wanted was profit rather than customers, we just sympathise with the new tenants of the bungalow - Good Luck!
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Dear Oscar,
Many thanks for taking the time to write your thoughts, and I am sorry that you feel unhappy with your time in the property and renting through PS&B. I am responding as there are...
Quite simply put, a 5 star ...
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5 Star Review
Rachel
By : 'Lewis' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : BN3
9 Apr 2014
People found this helpful0
Quite simply put, a 5 star letting agent. Parsons were incredibly helpful and informative in my move to my new flat, and I'd strongly recommend any other young adult to use these guys when looking to rent a property for the first or second time around. Note that Parsons have helped me find my... Read Full Review
Services : Letting( As a Tenant )Date: 8th Apr 2014
Quite simply put, a 5 star letting agent. Parsons were incredibly helpful and informative in my move to my new flat, and I'd strongly recommend any other young adult to use these guys when looking to rent a property for the first or second time around. Note that Parsons have helped me find my second flat.
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Very happy with all the help ...
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5 Star Review
By : 'Hannah' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : BN1
23 Dec 2013
People found this helpful0
Very happy with all the help and advise given by Barry Hough from Parsons Son and Basley. During, what turned out to be, a rather protracted process he was always helpful and kept me fully informed. Couldn't have asked for... Read Full Review
Services : Letting( As a Tenant )Date: 23rd Dec 2013
Very happy with all the help and advise given by Barry Hough from Parsons Son and Basley. During, what turned out to be, a rather protracted process he was always helpful and kept me fully informed. Couldn't have asked for more
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After reading a few negative ...
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5 Star Review
Jessica
By : 'NickB' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : BN1
15 Oct 2013
People found this helpful1
After reading a few negative reviews about Parsons, Son and Basley I felt I must add my extremely positive experience of this company.
I own a number of properties across the South East and Parsons, Son and Basley manage my Brighton property interests. After dealing with many agents in my... Read Full Review
Services : Letting( As a Owner )Date: 15th Oct 2013
After reading a few negative reviews about Parsons, Son and Basley I felt I must add my extremely positive experience of this company.
I own a number of properties across the South East and Parsons, Son and Basley manage my Brighton property interests. After dealing with many agents in my experience I find Parsons to be professional, efficient and dependable. Al l important qualities when I'm leaving my investments totally in their hands.
I have been a landlord with Parsons for almost 8 years and have only positive experiences. They are efficient in finding new tenants keeping void periods to a minimum and trustworthy as I leave full management to them with no problems or worries. The most recent tenant gave their notice to vacate and within 24 hours the property was re-let with some minor works that needed doing quoted and organised for me. Great work Jessica.
On the whole Julian and the team offer me peace of mind that my investment will be looked after but also that the tenants in the property are also looked after. A happy tenant is good for the landlord too.
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I called this agent to ...
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1 Star Review
Jessica
By : 'Patricia' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : BN1
1 Aug 2013
People found this helpful7
I called this agent to arrange a viewing for what looked like a great flat on a Monday, 30 minutes after the ad was published online. They confirmed my viewing for Tuesday afternoon, for what I had to change my shift at work. Later on on Monday they call to advise the letting agent was not... Read Full Review
What agent could do to change your mind?
They did not honour the appointment they had with me. I had specified I wanted to be one of the first ones viewing the flat. They told me the earliest was Wednesday but they showed it on Tuesday!!!!!!! The flat is now gone, obviously.
Services : Letting( As a Tenant )Date: 1st Aug 2013
I called this agent to arrange a viewing for what looked like a great flat on a Monday, 30 minutes after the ad was published online. They confirmed my viewing for Tuesday afternoon, for what I had to change my shift at work. Later on on Monday they call to advise the letting agent was not available on Tuesday and the earlier they could show it to me was on Wednesday Morning. I tell Jessica my concers about this flat being rented out quickly and she says I am the second person viewing it. The first person was meant to view it on Wednesday, 15 minutes before me. I was told nobody was viewing this flat on Tuesday and they did not have space to fit in viewings for it on Tuesday.
On Wednesday I receive a phone call from Jessica one hour prior to the viewing advising that the flat has been let. When I asked her how that was possible (they had told me I was the second person viewing it and no viewings could be done before Wednesday) she says someone walked in yesterday and since the flat is nearby they showed it to her and rented it out.
So much for honouring their prospective tenants' appointments! Tenants are the reason why their business work, the least they can do is show more respect towards them. Worst service ever!
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Dear Patricia,
I am sorry that you are not happy with the service Parsons Son & Basley have provided. I have spoken to my staff to confirm the chain of events as described above.
As you...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
If you have reason to submit a formal complaint in respect of our Services, the following persons have been appointed to deal with them, to ensure we handle them efficiently and professionally: -
Michael Keilthy– RESIDENTIAL SALES
Darren Williams– RESIDENTIAL LETTINGS (Brighton)
Karen Baker - RESIDENTIAL LETTINGS (Bognor)
Richard Lowrey– COMMERCIAL SALES AND LETTINGS
Simon Caplin - AUCTIONS
Justin Dobbs– RESIDENTIAL PROPERTY MANAGEMENT
Paul Holder –SURVEYING & VALUATION SERVICES
Where your complaint is initially made orally, you will be requested to send a written summary of your complaint to the person dealing with it. All complaints must be made in writing, by post to: -
Parsons Son & Basley
32 Queens Road
Brighton
BN1 3YE
On receipt of the same, a copy of the complaint will be logged and acknowledged within 3 working days.
Once we have received your written summary of the complaint, we will contact you in writing within seven days to inform you of our understanding of the circumstances leading to your complaint. You will be invited to make any comments that you may have in relation to this.
Within twenty-one days of receipt of your written summary, the person dealing with your complaint will write to inform you of the outcome of their investigation into your complaint and to let you know what actions have been or will be taken.
If you are dissatisfied with this outcome, you may submit your reasons in writing to: -
Mr Neil L Maloney FRICS FIRPM MEWI,
Director
Parsons Son & Basley
32 Queens Road
Brighton
BN1 3YE
who will review the complaint and respond with a final decision within 21 days from the referral date. Your letter should be supported by a copy of all preceding complaint correspondence.
If you then remain dissatisfied we agree to the referral of your complaint to: -
• In the event of a Consumer Complaint: - The Ombudsman Services: Property. They can be contacted at PO Box 1021, Warrington, WA4 9FE (telephone: 0330 440 1634).
• In the event of a Commercial Complaint: – The Neutral Evaluation Procedure for Surveying Disputes. They can be contacted at IDRS Limited, 70 Fleet Street, London, EC4Y 1EU (telephone: 020 7520 3800).
Last updated at 4/7/2022, 9:29:30 AM by allAgents
Awards won by Parsons Son & Basley, Brighton BN1 3YE