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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
2.6/5, 27 Reviews
44% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
41% sales fee satisfaction
41% letting fee satisfaction
Parsons Son & Basley
32 Queens Road, Brighton, East Sussex
BN1 3YE
01273 326171
If you have reason to submit a formal complaint in respect of our Services, the following persons have been appointed to deal with them, to ensure we handle them efficiently and professionally: - Michael Keilthy– RESIDENTIAL SALES Darren Williams– RESIDENTIAL LETTINGS (Brighton) Karen Baker - RESIDENTIAL LETTINGS (Bognor) Richard Lowrey– COMMERCIAL SALES AND LETTINGS Simon Caplin - AUCTIONS Justin Dobbs– RESIDENTIAL PROPERTY MANAGEMENT Paul Holder –SURVEYING & VALUATION SERVICES Where your complaint is initially made orally, you will be requested to send a written summary of your complaint to the person dealing with it. All complaints must be made in writing, by post to: - Parsons Son & Basley 32 Queens Road Brighton BN1 3YE On receipt of the same, a copy of the complaint will be logged and acknowledged within 3 working days. Once we have received your written summary of the complaint, we will contact you in writing within seven days to inform you of our understanding of the circumstances leading to your complaint. You will be invited to make any comments that you may have in relation to this. Within twenty-one days of receipt of your written summary, the person dealing with your complaint will write to inform you of the outcome of their investigation into your complaint and to let you know what actions have been or will be taken. If you are dissatisfied with this outcome, you may submit your reasons in writing to: - Mr Neil L Maloney FRICS FIRPM MEWI, Director Parsons Son & Basley 32 Queens Road Brighton BN1 3YE who will review the complaint and respond with a final decision within 21 days from the referral date. Your letter should be supported by a copy of all preceding complaint correspondence. If you then remain dissatisfied we agree to the referral of your complaint to: - • In the event of a Consumer Complaint: - The Ombudsman Services: Property. They can be contacted at PO Box 1021, Warrington, WA4 9FE (telephone: 0330 440 1634). • In the event of a Commercial Complaint: – The Neutral Evaluation Procedure for Surveying Disputes. They can be contacted at IDRS Limited, 70 Fleet Street, London, EC4Y 1EU (telephone: 020 7520 3800).
Last updated at 4/7/2022, 9:29:30 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 4 | 0 | 4 | 7 | 3 | 0 | 0 | 0 | 1 | 8 |
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 41% | £363,000 | £363,000 |
| Lettings | 100% | 41% | £370 | £1,250 |
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By : 'Caroline'
Branch : Bognor Regis, 11 Lennox Street
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : PO7
Avoid avoid avoid . No reply to emails , well eventually to fob you off , currently employed as our property rental agent . Never never again ... Read Full Review
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By : 'Rachel'
Branch : Brighton, 32 Queens Road
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : RH10
If I could give PS&B zero stars I would. Avoid them at all costs. Don’t respond , pay bills multiple times, send demands for money which is paid by DD. We are moving to a new management ... Read Full Review
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By : 'radi'
Branch : Bognor Regis, 11 Lennox Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PO21
Very kind and always respond when you need help. I am happy to rent from your company thank you ... Read Full Review
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By : 'David'
Branch : Bognor Regis, 11 Lennox Street
Services : Letting( As a Tenant )
Rent PCM : £575
Would you recommend ? : Yes
Postcode : PO21
This agency has been nothing but good for me. Very quick to respond. Incredibly good communication. They have always tried to help whenever I reported problems. Every one of those problems were completed in a very satisfactory way. They would also contact my agent in Portugal whenever I ... Read Full Review
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By : 'Roman'
Branch : Brighton, 32 Queens Road
Services : Property Management
Would you recommend ? : No
Postcode : CT9
Parsons performance in undertaking and managing repairs to our block in Margate has been appalling . There is absolutely no quality control over the standard of work undertaken by contractors on site. They are poor administratively. Their property managers and director of estate management talk the ... Read Full Review
By : LS
12 Nov 2021our block of 25 flats in Hove was managed by Graves Jenkins for 15 years but they were taken over by Parsons in December 2020. Since then the service has been non-existent . I am director of the...
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By : 'Another'
Branch : Bognor Regis, 11 Lennox Street
Services : Property Management
Would you recommend ? : Yes
Postcode : PO21
Absolutely appalling agency who do nothing to help residents or tenants, treating all with disrespect and rudeness. The most awful company I ahve ever had dealings ... Read Full Review
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By : 'Sharon'
Branch : Bognor Regis, 11 Lennox Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BN14
For the second time in 8 months I have had a serious drain blockage, where I have hazardous waste filling my kitchen sink parsons and basley both time have not done anything about it I have a child and they have left us like this for 4 days now, I have reported them to environmental health as I am ... Read Full Review
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By : 'Charlotte'
Branch : Brighton, 32 Queens Road
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £725
Would you recommend ? : No
Postcode : BN1
Initially I had a nice experience here - I was shown around a property and proceeded to place an offer on the flat. A week passed with no contact so I for an update as I was in a rush to move flat. I was informed the landlord had not yet responded and they were due to chase him up. After another ... Read Full Review
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Richard
By : 'Carey'
Branch : Brighton, 32 Queens Road
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : BN1
I became Executor of my Auntie's estate late last year and I had already been in conversations prior with Richard Lowrey, commercial agent for Parsons. He was very helpful in those initial stages, when I needed information on rentals for the business, which my Auntie had leased out after sadly ... Read Full Review
Good - excellent!! Put in 110%!!
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By : 'Sarah'
Branch : Bognor Regis, 11 Lennox Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : PO21
Please do not use this agency if you want to maintain your dignity and please be aware of their enormous fees. I have found an amazing landlord now who not only respects my privacy, but also treats me like a human being. I regret the day I stepped into their Bognor office..and signed on the dotted ... Read Full Review
Rip off. They charge too much..and for Everything!
By : Imogen
26 Jul 2018They treated me like that too.I am with you sister! Do not rent from Parsons!...
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By : 'Disappointed'
Branch : Brighton, 32 Queens Road
Services : Property Management
Rent PCM : £1200
Would you recommend ? : No
Postcode : BN1
PS&B manage the freehold of a leasehold flat we own. They've repeated failed to respond to correspondence in a timely manner (often a month or several passing, missing even statutory deadlines for responses to enquiries). They have also failed to spot extraordinarily high charges (e.g. ... Read Full Review
By : Richard Neville
20 May 2021I have read the above's comments with surprise. For the past 2 years I have been dealing with Harvey Gee. He always has been most cooperative and given excellent service to me. In my opinion he is a ...
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Michael
By : 'Cam'
Branch : Brighton, 32 Queens Road
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : BN1
Michael Keilthy provided a professional and well followed up service with a relaxed and friendly nature. His valuation was correct/realistic with a slightly higher final selling price achieved. Thank ... Read Full Review
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Michael
By : 'Juliette'
Branch : Brighton, 32 Queens Road
Services : Sales( As a Vendor )
Sold price : £363000
Would you recommend ? : Yes
Postcode : BN43
Excellent service from PS&B⦠I put my house on the market and it was under offer after one viewing. A combination of accurate valuation, great advertising and hard work from the sales staff meant it was a stress free experience for us. Michael was particularly helpful throughout the sale and ... Read Full Review
Good
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By : 'Tim'
Branch : Brighton, 32 Queens Road
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : BN3
We have had Parsons Son and Basley as a management agent for many years. They have proved themselves incompetent at every opportunity. Not fixing a fire alarm for 2 months and counting. An insecure front door to the common area followed by a staff member arguing that this was not a security ... Read Full Review
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Jessica
By : 'Contented'
Branch : Brighton, 32 Queens Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BN1
I engaged PS&B to let my flat. They were very prompt to value it and put it on the market. They were also quick in finding a tenant. I have no complaints and would use them again. I have read some of the reviews on this site and I have to say I think some are unfair. The Landlord/Tenant ... Read Full Review
Similar to other agents.
Similar to other agents.
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Jessica
By : 'Ripped'
Branch : Brighton, 32 Queens Road
Services : Letting( As a Tenant )
Rent PCM : £1025
Would you recommend ? : No
Postcode : BN1
This is quite easily the worst letting agency in the whole of Brighton and its surrounding areas. If you are a prospective tenant the best advice I can give is to stay away from them unless you wish to put yourself through one of the worst experiences of your life. In the beginning they are very ... Read Full Review
Extortionate fees and poor value for money
Extortionate fees and poor value for money
By : Jess
22 Dec 2015Dear Jose, Many thanks for taking the time to review PS&B. I would like to respond as there are quite a few inaccuracies that need to be addressed. PS&B wish to build and maintain...
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By : 'Piotr'
Branch : Brighton, 32 Queens Road
Services : Letting( As a Tenant )
Rent PCM : £1250
Would you recommend ? : No
Postcode : BN1
Unfortunetly i took them 4 weeks to refound holding deposit after number of phone calls and broken promises The leatest was about opening houres (been told they open till 6 but open only till 5.30) Propably scared to see angry customers face to ... Read Full Review
No Refound yet after 3 weeks
By : Julian Bishop
22 May 2015Dear Piotr, I am sorry that you are unhappy with the delay in returning your partial Holding Fee following the failed references where inaccurate information was supplied. PS&B did apologise...
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mark
Jane
By : 'maria'
Branch : Brighton ,32 Queens Road
Services : Property Management
Would you recommend ? : No
Postcode : ME58
We wish we could speak more positively of them. While under Wellbeck we have to say that the lady we dealt with Jane was always very helpful and we did not have much problems. since they have taken over. we do not get a response to any of our enquiries be it requests by phone which never get ... Read Full Review
as stated return phone calls and respond to our requests would be all we ask for.
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By : 'very'
Branch : Bognor Regis, 11 Lennox Street
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : No
Postcode : PO21
Well where to start. When collecting the keys on our first day we were informed the kitchen had a leak which turned out to be a terrible ongoing leak. The flat after a month was showing serious signs of damp yet the agents refused to help and told us to clean mould ourselves. Despite the fact a ... Read Full Review
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By : 'jo'
Branch : Brighton ,32 Queens Road
Services : Property Management
Would you recommend ? : No
Postcode : BN33
Where do I start? This is not a company to be trusted. If you complain to the partners they ignore you. The management costs are high for the service you get. It's not surprising as they have 2 or 3 people managing over 10k properties (according to their web site). They also get commission on all ... Read Full Review
By : Dobbin the donuffin
6 Jul 2019Im the so called manager !! My aim is to take all your money and do absolutely nuffin in return !! I dont awnser complaints, and quote for jobs that dont need doing, and if your mug enough to think...