Useless estate agent if you looking for someone to manage your property. Irresponsible and don’t care about landlord. They don’t do anything and the so called property manager are just useless and most unhelpful... Read Full Review

Before my letting agreement start was everything perfect but after move I found a very bureaucratic company with a lot of useless process and complicated staff. When I moved I found the house really dirty. I paid another person to clean and I also helped. Beside the wash machine I found a rat and ... Read Full Review

My partner and I had been given the horrid surprise of having our rent raised by £200 by our previous landlord and needed to find a new property quick. We began our search and were constantly let down by other estate agents. They wouldn't call back, they had poor people skills...all adding... Read Full Review

I had a great experience using Thornley Grove - Marc was very supportive throughout the process and did his best to make it as stress free as possible. Thank you for your help and we look forward to moving into our new... Read Full Review

Myself and my boyfriend booked some viewings for one bed flats through the Thornley Groves site, whereby we did not recieve any form of confirmation. Dissapointed, we rang up and booked over the phone. Didnt catch the name of the female receiver on the phone, but they were polite and friendly! The... Read Full Review

I went to the agency to find a new flat in Manchester for my partner and I. We had quite some time to find a flat but we knew that nice properties in Manchester could be gone very quickly. Laura sent me all the properties that matched my requirements. After the first viewing, I thought the flat was ... Read Full Review

Marc is very helpful in organising the viewings and answering all the questions I have regarding the property. I strongly recommend him and the agency for your choice of new home in the... Read Full Review

Marc was very friendly and polite when showing us round a couple of properties, he is great at what he does, we felt very at ease when dealing with him, great... Read Full Review

Contacted virtually all estate and letting agents in Manchester over 2 month period Autumn 2015 trying to secure an apartment to rent (including those with 4 & 5 star reputation!). Only Thornley Groves gave me regular contact and communications and secured me an apartment. Whereas other... Read Full Review

Abigail was a fantastic agent. I've dealt with so many estate agents in the past, and she stood out as being genuine, honest, and highly competent. It was refreshing to have such a positive experience, and Abigail has left me with an excellent impression of Thornley Groves. Many... Read Full Review

Laura (Murphy!) was super helpful, picked me up for my appointment, was genuinely trying her best to find me and my partner a new apartment. We found the perfect place thanks to Laura, I couldn't be happier with her customer service and invaluable... Read Full Review

Following an earlier enquiry more than a month back, Marc sent regular updates with possible properties. When I enquires again in person in the office he was able to make two appointments for the next day for two properties that suited my needs. As I needed to move out my current property within... Read Full Review

Integrity and honesty is what you want from an agent and Oliver at Thornley Groves has both. Rented the property within 2 weeks from initial visit and the team have done a nice job with settling in new tenant and have generally exceeded my expectations. Thank... Read Full Review

The property in question is a two bed flat on the border of the Northern Quarter in Manchester. It was for my son until he got married earlier this year, so this whole process was new and a little daunting. Oliver came and clearly explained everything including the fees, so what they would do if... Read Full Review

Abigail was there since day one to provide support and detailed information through this process. Always cheerful and ready to help she made the procedures clear and neat. Definitely the best agent i ever had to deal... Read Full Review

An absolutely disgusting service that still hasn't ended. Dates to move in changed with less than 48 hours notice, flat dirty upon arrival, numerous maintenance issues still not resolved. Inventory still not returned, moved in mid June and now its October. Over charged me and failed to tell me... Read Full Review

I originally sent a request through rightmove to view a property, which led to a follow up call from Laura Moar. In recent weeks I've had numerous other calls from letting agents arranging viewings but Laura was the first person to actually sound interested. That's pretty rare! Laura has kept in... Read Full Review

Fantastic team work from Thornley Groves;- Marc at the Northern Quarter branch assisted in re- marketing our property and advised us on an achievable rent which was better than we were thinking originally. Blair Gray a consultant at Southern Gateway Branch managed to find suitable tenants who... Read Full Review

Very poor communication throughout the application and tenancy. Just to get through to the office takes multiple attempts and they never ring back despite promising to do so. We had multiple issues within our flat from the start and the maintenance team were completely useless and it was often... Read Full Review

I have rented properties from some pretty bad estate agents before, but I have to say the Thornley Groves are the absolute worst by a mile! I am normally a very reasonable person, but the amount of unnecessary stress that Thronley Groves has put me through has probably aged me a couple of years.... Read Full Review