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Hatfield, AL10
3/5, 20 Reviews
50% Recommended
0% letting valuation accuracy
33% letting fee satisfaction
No Description Found
"I have never dealt with more..."
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1 Star Review
Kerry
By : 'Jim'
Services :
Rent PCM : £405
Would you recommend ? : No
Postcode : AL10
20 Sept 2015
People found this helpful3
I have never dealt with more unhelpful and unprofessional people then these so called agents. My daughter is a student at Herts University. She & 4 others recently rented a student property through MM. I went with my daughter yesterday and the other 4 tenants (with parents) to sign up and take possession of the property. We arrived at midday as requested although one of the students was late due to traffic. We entered the offices and the students were asked to sit in front of Kerry. The parents were asked to sit in seats further away. I replied that I was happy standing as I wanted to know what was being told to my daughter. Kerry abruptly told me that she did not want me standing and hovering over her. Another lady then shouted that all the parents should leave and get a coffee. At this point I explained that as a parent I would be staying and seeing what my daughter was signing. The lady then told Kerry that the students were not children and if any more parents came in they would have to leave. The students were asked to review the documents and sign and initial. When my daughter at one point asked Kerry if all the students needed to sign a certain page, she was told
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Frustrated Beyond Belief
BanMatherMarshall
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 33.00% | £300 | £416 |
Address
Mather Marshall
27 Market Place, Hatfield, Hertfordshire
AL10 0LJ
01707 270777
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Mather Marshall Branches (View All 4)
Terrible Letting ...
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1 Star Review
By : 'JS'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : AL10
19 Jun 2019
People found this helpful1
Was looking for a long time for a property to rent and viewed many. Made offers on properties, which always came back as 'landlord says no', only to find that a week later, the rent is reduced to what I offered!! This happened on 3 different properties and it does make me wonder ... Read Full Review
Comments on Agent Fees
Horrendous fees, unjustifiable.
Comments (2)Was this helpful?:
By : Paul Mather
19 Jun 2019This is a very interesting review. We are unable to charge fees so I can only imagine JS has the incorrect agent . Please contact me on 01707 270777 so that we are able to discuss your...
I have received highly ...
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5 Star Review
By : 'Xavier'
Services : Sales( As a Buyer )
Sold price : £215000
Would you recommend ? : Yes
Postcode : AL10
27 Nov 2017
People found this helpful0
I have received highly professional service from Mather Marshal Hatfield team. They respond in very quick and efficient manner to any queries. All staff members are friendly and always get back to me whenever i left any... Read Full Review
Comments on Agent Fees
good
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This is a warning to all ...
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1 Star Review
By : 'Frustrated'
Services : Letting( As a Tenant )
Rent PCM : £416
Would you recommend ? : No
Postcode : AL10
14 Oct 2015
People found this helpful5
This is a warning to all prospective tenants who are wishing to rent a property with Mather Marshall. It is probably one of the worst experiences I have had when dealing with a letting agent. They are the most rude and unprofessional staff I have ever dealt with. They left us conned out of money... Read Full Review
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I have never dealt with more ...
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1 Star Review
By : 'Jim'
Services : Letting( As a Tenant )
Rent PCM : £405
Would you recommend ? : No
Postcode : AL10
20 Sept 2015
People found this helpful3
I have never dealt with more unhelpful and unprofessional people then these so called agents. My daughter is a student at Herts University. She & 4 others recently rented a student property through MM. I went with my daughter yesterday and the other 4 tenants (with parents) to sign up and take... Read Full Review
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WARNING DO NOT DEAL WITH THIS ...
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1 Star Review
By : 'BanMatherMarshall'
Services : Letting( As a Tenant )
Rent PCM : £300
Would you recommend ? : No
Postcode : AL10
18 Nov 2014
People found this helpful1
WARNING DO NOT DEAL WITH THIS ESTATE AGENTS AS THEY WILL GIVE YOU STRESS AND SCAM YOU OUT ON YOUR ADMIN FEES. Me and my friends were desperate to move in to a property they made us pay £162 for admin fees which they said are for a credit check and guarantor documents. A credit check is £2 and... Read Full Review
What agent could do to change your mind?
Kill themselves. or if that isnt an option then they should try not to scam poor students.
Comments on Agent Fees
Ridiculous. Please ban them. I dont want anyone else to go through what i went through as a student.
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I am writing to thank mather ...
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5 Star Review
By : 'claireb'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : AL10
7 Jan 2014
People found this helpful0
I am writing to thank mather marshall once again for another great job. Having used them in the past i recently sold my home and purchased my new home through Duncan. I was pleased to see that nothing had changed, the service from beginning to end was up to previous high standards and their local... Read Full Review
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Worst company I have ever ...
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1 Star Review
By : 'Bob'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : AL10
19 Dec 2013
People found this helpful3
Worst company I have ever dealt with! They getting nothing done, are completely unprofessional and rude. I have friends who were going to rent from them however advised them not too - didn't want to have to put up with the awful service we had to deal with. Even Strats are better - and that's... Read Full Review
What agent could do to change your mind?
Get new employees
Comments (1)Was this helpful?:
By : Debbie Norris
6 Jan 2014Hi very concerned that you found your experience unprofessional and the staff rude, I would like to look into this matter could you please enlighten me further by emailing me direct so I can address...
My husband and I have used ...
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5 Star Review
By : 'Kathryn'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : AL10
18 Oct 2013
People found this helpful0
My husband and I have used Mather Marshall happily for the last 8 years . They have always been helpful and efficient ,very easy and friendly to deal with . I would recommend their services... Read Full Review
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As a person new to the ...
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4 Star Review
By : 'Joy'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : AL10
4 Sept 2013
People found this helpful0
As a person new to the lettings industry back in 2004 I can only go on what I have experienced. The property I have in Hatfield is managed by Mather Marshall and I have found them to be professional, efficient and helpful during the last 9 years. Should I purchase any more properties in Hatfield I... Read Full Review
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I have dealt with Debbie ...
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5 Star Review
By : 'Michelle'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : AL7
4 Sept 2013
People found this helpful0
I have dealt with Debbie Norris for 17 years firstly as a tenant and for the past 7 years as a landlady. I can honestly say that Mrs Norris is incredibly fair and thorough for both sides. I have never had to chase tenants for rent. Very rare in this day and age. Mrs Norris takes out all the... Read Full Review
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My rental property is fully ...
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5 Star Review
By : 'Gill'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : AL10
3 Sept 2013
People found this helpful0
My rental property is fully managed by Mather Marshall and has been for the past 12 years. I have always received excellent, professional service from them and will continue to use them in the future. Debbie has had to deal with numerous 'difficult' tenants on my behalf over the years and always... Read Full Review
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Have worked with Mather ...
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5 Star Review
By : 'DK'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : AL10
3 Sept 2013
People found this helpful0
Have worked with Mather Marshall for 10 years and they are fantastic. My property has always been let and managed impeccably by Debbie at Mather... Read Full Review
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Good afternoon :) Hatfield ...
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1 Star Review
By : 'Unhappy'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : AL10
3 Sept 2013
People found this helpful2
Good afternoon :) Hatfield is an area where a lot of students (from the University of Hertfordshire) rent properties to live in during university term times, therefore many are embarking on the property ladder for the first time and are, therefore, inexperienced. This being said, Mather Marshall ... Read Full Review
What agent could do to change your mind?
1. Be honest and upfront with students about the fees they have to pay 2. Do not be patronising and unfriendly. It does not hurt to have manners and decorum, eg, something simple like POLITELY asking \"Sorry, I did not get your name?\" Or \"Sorry, who is this I am speaking to?\" Instead of \"...and who are you?\" You can be assertive if you have to be, but being assertive does not mean you have to be rude and unpleasant. 3. Be helpful and patient to students who are renting for the first time. Believe it or not, students talk about their experiences with letting agents and I will campaign with the University to let students become aware of their rights and to know what is and what is not acceptable from letting agents.
Comments (1)Was this helpful?:
By : Debbie Norris
3 Sept 2013HI I would like to state that ALL our fees are on the student accommodation list, on the reservation form as well and also sent to the guarantors of the students too. Invoices are also sent to...
[[EDIT ORIGINAL START]] This ...
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1 Star Review
By : 'Brownedoff'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : AL10
27 Aug 2013
People found this helpful1
[[EDIT ORIGINAL START]] This particular negotiator is a true example of the bad reputation acquired across the board and does nothing to turn around public opinion within the business, despite the economic state of this country and the fundamental need to improve and generate wealth for our... Read Full Review
What agent could do to change your mind?
Registered my offer.
Comments (1)Was this helpful?:
By : Paul
27 Aug 2013Good afternoon We take public opinion very seriously and feel that websites such as this, allowing the public to express their views are very important and we strive to act upon the information we...
Bought a student let through ...
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1 Star Review
By : 'N&P_Radlett'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : AL10
2 Jan 2013
People found this helpful2
Bought a student let through MM. Renovated, then asked them to manage letting. BIG MISTAKE! Not listed on website, despite promptings. No new photos taken. After weeks without feedback discovered 2 promised viewings were fictional. Asked for key to give to another agent. Suddenly our keys wouldn't ... Read Full Review
Comments (1)Was this helpful?:
By : Debbie Norris
3 Sept 2013I have commented before regarding this particular incident, but I shall reiterate, firstly the key was broken in the lock, we arranged change of lock, charged to ourselves, in no way were you charged ...
I am a landlord with Mather ...
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5 Star Review
By : 'keeperscottage'
Services : Letting( As a Owner )
Would you recommend ? : Yes
4 Jan 2012
People found this helpful0
I am a landlord with Mather Marshall Lettings, I have been for the past 7 years, I have found them to be extremely helpful, going more than the full mile to assist in any problems with my property. They have collected my post for me, which is not part of their contract, but did so to help me out. ... Read Full Review
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I have previously been a ...
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5 Star Review
By : 'pamdam'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
3 Jan 2012
People found this helpful0
I have previously been a tenant of Mather Marshall Lettings in Hatfield, living in two separate properties through them and i am now renting through the Knebworth branch, I would not hesitate to rent through them again as you would expect we had some minor maintenance issues with the properties but ... Read Full Review
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I sold my property through ...
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5 Star Review
By : 'Chewy'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
4 Nov 2010
People found this helpful0
I sold my property through Mather Marshall when I relocated to Suffolk, I enjoyed a fantastic service from start to finish, the details were spot on, the advertising was good, I received regular feedback and everybody in the office was a pleasure to deal with. I had several other estate agents ... Read Full Review
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Be warned, this company does ...
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1 Star Review
By : 'ALC'
Services : Letting( As a Tenant )
Would you recommend ? : No
19 May 2010
People found this helpful2
Be warned, this company does not have a fair approach to business and will not financially reimburse you for their mistakes. You have to continually chase them and when it is important they don't update you and if there is any financial implications, if they can't get the landlord to cover their ... Read Full Review
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...
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1 Star Review
By : 'Me'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
19 Jan 2009
People found this helpful1
... Read Full Review
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