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Chippenham, N15
3.5/5, 11 Reviews
45% Recommended
60% sales valuation accuracy
60% letting valuation accuracy
67% sales fee satisfaction
67% letting fee satisfaction
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"I will never ever use..."
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1 Star Review
Maggie
By : 'Chloe'
Services :
Would you recommend ? : No
Postcode : SN15
19 Nov 2015
People found this helpful6
I will never ever use Chappell and Matthews again. My boyfriend and I rented a flat through a landlord who went through Chappell and Matthews and they are all as bad as each other. They say they will contacted you back but never do. Whilst living in he flat we had no hot water for 2 months and we also had damp and mould growing in the bedroom due to an over grown greenery on the other side of the wall. After asking chappell and matthews to contact the landlord 6 time to sort the problem we finally asked for a early release because I am pregnant and couldnt live in those conditions. Hot running water is the minimal requirement when renting a property. Chappell and matthews promised us all 6 times they would sort the problem but when we moved out early it still was not sorted. After moving out we had a fight to get out deposit back, they would give us every excuse under the sun to keep gold of our money. After 4 weeks I went to see chappell and matthews in Bath whilst I was at work and asked them for their head office number so I Could sort it myself, the guy asked if he could help as he would be managing Chippenham store from December. . I told him everything and he said he would sort it for me.. he said he would contact head office that day and then email me that afternoon to let me know what they say. I never received an email but he did phone me 2 days later to say he had spoken to head office and the money would be in my bank within 2 to 5 working days. Why did it take someone from another branch to sort this for me? And I still haven't heard from chappell and matthews in Chippenham so if I had not gone to the bath shop I would probably still be waiting.
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Ronnie Kells
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 60% | 67% | £0 | £0 |
| Lettings | 60% | 67% | £650 | £800 |
Address
Chappell & Matthews
71 Market Place, Chippenham, Wiltshire
N15 3HG
01249 300 053
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Chappell & Matthews Branches (View All 6)
My thanks to Jodie Brain for ...
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5 Star Review
By : 'Ronnie'
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : SN15
11 Aug 2023
People found this helpful0
My thanks to Jodie Brain for the provision of much needed urgent rental... Read Full Review
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Jodie Brain of Chappell and ...
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5 Star Review
By : 'Ronnie'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : SN15
16 Sept 2020
People found this helpful1
Jodie Brain of Chappell and Matthews Chippenham has done a first class job in managing my Chippenham properties. Always on the ball and quick to respond. I recommend her to any landlord seeking an efficient... Read Full Review
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Rented a property in ...
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5 Star Review
By : 'STEVEN'
Services : Letting( As a Tenant )
Rent PCM : £725
Would you recommend ? : Yes
Postcode : SN14
3 Aug 2020
People found this helpful0
Rented a property in Chippenham and Abigail done the viewing and handover was on time and explained things very well good job as process is a bit complicated in my opinion property was very clean even after handover asking if everything was ok Thank you... Read Full Review
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Very ...
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5 Star Review
By : 'David'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SN14
7 Jul 2019
People found this helpful0
First time renters. Agents were very friendly and helpful. Process was quick and smooth with no issues and quick responses. Referencing was easy and quick. Setting up of utilities was also very easy. Although not yet used, the maintenance issue report system sounds very streamlined. Would... Read Full Review
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Worst agent I have ...
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1 Star Review
By : 'One'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SN12
19 Jun 2019
People found this helpful0
Rented an apartment from the Chippenham office and had nothing but problems trying to get maintenance done and it was not fit to live in when they handed the keys over, now I have left I'm still trying to get my deposit back which they are holding as they have made an admission error,... Read Full Review
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Excellent ...
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5 Star Review
By : 'Neil'
Services : Letting( As a Owner )
Rent PCM : £800
Would you recommend ? : Yes
Postcode : SN15
26 Apr 2019
People found this helpful0
Great service all round,so professional from Jodie & the team,would recommend and have done so to a friend,keep up the great work ,Neil Moore ,landlord and 6 years of using the Chippenham office many... Read Full Review
Comments on Agent Fees
Good
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very quick ...
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4 Star Review
By : 'Susan'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SN3
16 Jun 2018
People found this helpful0
Jodi was looking to establish if my current tenant was extending or leaving my rented property, and i had several questions by email. I currently reside in Australia, so i prefer to use email due to the time difference. I got several replies to my questions within minutes through several... Read Full Review
Comments on Agent Fees
Average
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Great ...
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5 Star Review
By : 'Tom'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SN14
23 Apr 2018
People found this helpful1
Just let my house with Chappell and Matthews, great customer service and communication throughout!! Thank you very much,will definitely use... Read Full Review
Comments on Agent Fees
Good
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Zero stars (not even 1). I ...
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1 Star Review
By : 'Tina'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : S
26 Aug 2017
People found this helpful3
Zero stars (not even 1). I have had a truly shocking experience as a landlord and will not recommend these agents to anyone. My property was neglected and the inspection reports I was sent were falsified. I took photographic evidence within two weeks of the most recent report which completely... Read Full Review
Comments on Agent Fees
The fees were ridiculously high.
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I'd give 0 stars if it was an ...
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1 Star Review
By : 'D'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £650
Would you recommend ? : No
Postcode : SN15
2 Jun 2017
People found this helpful4
I'd give 0 stars if it was an option!! Avoid at all costs - Rip off merchants looking to line their pockets at the expense of others. Was looking for my first place, thought I had found a nice 2 bed house with no strings attached. Looked okay, needed a bit of TLC, fairly priced with the... Read Full Review
Comments on Agent Fees
Outrageous - Worst I've seen
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I will never ever use ...
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1 Star Review
By : 'Chloe'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SN15
19 Nov 2015
People found this helpful6
I will never ever use Chappell and Matthews again. My boyfriend and I rented a flat through a landlord who went through Chappell and Matthews and they are all as bad as each other. They say they will contacted you back but never do. Whilst living in he flat we had no hot water for 2 months and we ... Read Full Review
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