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Bayswater, London W11
1.4/5, 11 Reviews
18% Recommended
50% letting valuation accuracy
0% letting fee satisfaction
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No Staff Registered
"They really are just after..."
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1 Star Review
By : 'Andrew'
Services : Letting(As a Owner)
Would you recommend ? : No
14 Dec 2011
People found this helpful8
They really are just after the money aren't they? We told them the exact type of people we wanted, they ignored us and stuck a family of four in our tiny terrace house. We wanted a 2 year lease but they gave them a 3 year one, we were overseas so they rushed it through (I'll admit that was our mistake in trusting them to do what we asked). In terms of the wrong tenants they said they are not in breach of contract and there''s nothing we can do AND we are forced to pay them a finders fee for three years - for people we don't want. i only hope someone reads this review and at least thinks twice about using this company.
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By : PR
20 Jan 2012Dear Andrew, I have read your comment with interest and spoken to both the Notting Hill office and the Lettings Director to find out more details. I am very surprised to find out they have not received a formal complaint from you – in spite of your obvious unhappiness? Our complaints procedure, as outlined in our terms & conditions, invites all our clients to contact the relevant branch manager. Should the matter remained unresolved, you should write to the Lettings Director, Patrick Littlemore where your complaint will be acknowledged within three working days and investigated. A formal, written outcome of the investigation will be sent to you within 15 working days. If you remain dissatisfied, you will need to write to the Chief Executive (me) and the same limits will apply. Following the investigation, you will receive a written statement with our final view. In the unlikely event that we have not resolved the matter by this stage, we would invite you to contact the Property Ombudsman (for which we are members) and abide by their judgement. In this instance, I would be happy to personally investigate this matter. However, I would ask that you contact me directly, rather than use a public forum. Peter Rollings, Chief Executive of Marsh & Parsons
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 50% | 0% | £1,600 | £3,500 |
Address
Marsh & Parsons
26 Notting Hill Gate, London, Greater London
W11 3HY
020 7243 5390
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Marsh & Parsons Branches (View All 32)
If there were an award for ...
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1 Star Review
By : 'Shaun'
Services : Letting( As a Tenant )
Rent PCM : £2400
Would you recommend ? : No
Postcode : W2
22 Mar 2024
People found this helpful14
If there were an award for the most appalling letting agent experience, Marsh & Parsons would be the undisputed champion. My journey with them, from the hopeful beginnings of securing a rental property to the disillusioned end, has been nothing short of a nightmare. This review serves as a... Read Full Review
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Truly awful by any standard. ...
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1 Star Review
By : 'Archie'
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : W2
13 Jun 2022
People found this helpful2
Truly awful by any standard. They take no responsibility for damage done by contractors they employ and their 'complaints proceedure' is designed to frustrate not help. In desperation I took to social media to complain and was blocked. Avoid this company at any... Read Full Review
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By : Lynn Hesketh
24 Jun 2022I took them to the Property Ombudsman https://www.tpos.co.uk/ to whom M&P are members - who have been very efficient thus far - awaiting result but what did come out was that our tenant did...
Real estate agents have a low ...
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1 Star Review
By : 'Dom'
Services : Letting( As a Owner )
Rent PCM : £3500
Would you recommend ? : No
Postcode : W2
30 Jun 2021
People found this helpful2
Real estate agents have a low bar, but Marsh & Parsons Notting Hill go below all possible expectations - they are the worst of the worst. I let a property through them and they made endless mistakes, which caused me money, to which they wanted full pay. Pathetic. Trying to resolve... Read Full Review
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Do not deal with this agency ...
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1 Star Review
By : 'Very'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £900000
Would you recommend ? : No
Postcode : W11
27 Jun 2021
People found this helpful4
Do not deal with this agency who's slogan ironically is: 'The Only Way Is Ethics' they are in fact the dodgiest most corrupt bunch of crooks in the property market. Channel 4 exposed them in an investigative documentary 'From Russia With Cash' when Leslie Marsh was... Read Full Review
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I spent 2 years with Marsh ...
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1 Star Review
By : 'Ron'
Services : Letting( As a Owner )
Rent PCM : £2107
Would you recommend ? : No
Postcode : W2
8 Dec 2016
People found this helpful6
I spent 2 years with Marsh and Parsons as a landlord and I hope no one has to deal with them. They have continuously lied to me, from having done inspections (which they had not and eventually when I inspected my property I realised this did not happen), to promising cleaning would be done prior to ... Read Full Review
Comments on Agent Fees
More expensive than most yet expect more as a result. Can't believe they win awards.
Comments (1)Was this helpful?:
By : Naila
14 Oct 2017Dear Ron, We are a young couple with a toddler renting through them in Notting hill, it has been 4 weeks of hell. Hell. May I ask you to send me your testimonial by email nailama20@gmail.com ? I...
They rented the property for ...
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1 Star Review
By : 'Sam'
Services : Letting( As a Owner )
Rent PCM : £1600
Would you recommend ? : No
Postcode : W11
7 Jul 2014
People found this helpful7
They rented the property for me to an excellent tenant, under the understanding that all I wanted was a finding service only. All paperwork was handled incorrectly from the start, and they have disregarded all of my instructions regarding the terms of the agreement, renewals, payments, etc.... Read Full Review
What agent could do to change your mind?
Listened to my requirements about the terms of the contract (e.g. Length)
Comments (1)Was this helpful?:
By : Anna Ambrose
10 Jul 2014Dear Sam, I was surprised to see your review and disappointed to hear of your experience with M&P. As the Director of Notting Hill Lettings I would be very keen to discuss any issues you have...
I had let my property through ...
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1 Star Review
By : 'Naomi'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : W2
7 Nov 2013
People found this helpful2
I had let my property through Marsh and Parsons for several years. Last year the front door of the flat was left open but I thought it was the fault of the builders who were refurbishing the flat under the management of the agents. but when I asked the builders they said they didn't do it and... Read Full Review
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Marsh and Parsons at first, ...
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2 Star Review
By : 'xxx'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : W11
26 Nov 2012
People found this helpful2
Marsh and Parsons at first, were extremely helpful, efficient and managed to get my flat found, signed and moved into within 3 days- This off course came with additional costs. Once I had moved into the rented property, Marsh and Parsons became increasingly unhelpful. There where all sorts of... Read Full Review
Comments (2)Was this helpful?:
By : Patrick Littlemore
16 Apr 2013I’m sorry to read your comments. Please feel free to contact me directly using the contact form on our website http://www.marshandparsons.co.uk/about-us/our-culture/our-people and I will happily...
They really are just after ...
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1 Star Review
By : 'Andrew'
Services : Letting( As a Owner )
Would you recommend ? : No
14 Dec 2011
People found this helpful8
They really are just after the money aren't they? We told them the exact type of people we wanted, they ignored us and stuck a family of four in our tiny terrace house. We wanted a 2 year lease but they gave them a 3 year one, we were overseas so they rushed it through (I'll admit that was our... Read Full Review
Comments (1)Was this helpful?:
By : PR
20 Jan 2012Dear Andrew, I have read your comment with interest and spoken to both the Notting Hill office and the Lettings Director to find out more details. I am very surprised to find out they have not...
...
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1 Star Review
By : 'Justin'
Services : Letting( As a Owner )
Would you recommend ? : Yes
22 Mar 2011
People found this helpful0
... Read Full Review
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I must admit that i had ...
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5 Star Review
By : 'jonty123'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
7 Sept 2010
People found this helpful5
I must admit that i had misgivings about dealing with any agent in London when searching for a property to rent. I was ever so pleasantly surprised with the lettings team in Chelsea, they were simply divine to deal with and really helped the process be as smooth as possible. I work for a large... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
