Unprofessional and worked entirely in the interests of landlord. Increased rent mid term, tried to again during global pandemic when prices were crashing. We moved in to a flat in bad condition with the promise of iron marked carpets being replaced. This never happened, repairs happened... Read Full Review

As a landlord I would advise against using this agent. Shoddy customer service to the extreme. Happily take over the running of your property, then don't apply due diligence to tenant vetting. On two lets, I found out that the tenants were subletting the property via AirBnB. Little if any... Read Full Review

I arranged 3 views for the same property, all of them where cancelled 1hour before the view as the agent stated they did not have the keys of the apartment. On my last one she just called me to tell me the property has... Read Full Review

Great service initially by Mariese. Such a shame about their poor after sales service. Lack of communication the key to a good... Read Full Review

Mariese did a wonderful job in selling 2 Hill Quays for me. She found a buyer within hours, at the full asking price - no haggling. The buyer wanted to exchange before 1 April which only gave us about six weeks. But Mariese kept her eye on the ball and with the support of Matt Smith we beat the... Read Full Review

I have known Stuart for many years when he worked at Shepherd Gilmour. He has at all times been available to provide advice and support when I was buying/selling/renting properties. His ability to source sellers/buyers/tenants has been remarkable. At all times he has behaved in a professional... Read Full Review

Mariese and Abigail have been great to deal with - helpful, friendly and happy to go the extra mile. Overall a very positive... Read Full Review

Mariese was extremely helpful throughout the entire process with us. The preporty we bought was a repossesstion which requires some extra work and I honestly don't think we would be moving into the flat without Mariese's help. She was very patient and happily answered our questions (which were many ... Read Full Review

Mariese was extremely helpful in the slae process cnad went above and beyond chasing up the vendor's solicitor on numerous occasions when they were not responding to my solicitors requests. I would highly recommend her and her professional attitude throughout my dealings with... Read Full Review

Stuart (Daniels) helped me to purchase my very first flat! Stuart was always helpful and friendly and always happy to answer my questions. He showed me around several properties before I decided on the property to buy. He always replied promptly to my emails and queries. When I wanted to visit the... Read Full Review

Visits were always arranged in a timely manner and I was never kept waiting. I was always kept informed of progress on purchase and any developments that took place in a manner that suited my needs. I would... Read Full Review

I used Thornley Groves as they had taken over my previous agents. They agreed to charge the same as I had paid before. They found a new tenant for me within weeks and had shown several potential tenants round within a few days. They agreed to my insistence on my own tenancy agreement. Oliver... Read Full Review

It took almost 6 months for our purchase and not mention the stress. Abigail has been very helpful and without her help I doubt it would have been done on time. She is very responsible and thoughtful, even after sale has been completed still offered a lot of help to smooth out the moving (previous... Read Full Review

Oliver has been excellent and extremely efficient at organising the entire process of renting out our apartment. Any potential issues were pro-actively dealt with before there was a problem and the level of communication was the best I have ever experienced. I couldn't recommend Oliver highly... Read Full Review

Mariese was very friendly and approachable. She responded to queries very promptly and sorted out necessary repairs prior to completion of the sale. She helped to reassure us that the sale was progressing despite the delays due to our mortgage provider. She also recommended a very good solicitors... Read Full Review

Mariese was professional, pleasant and efficient to deal with. She also understood how busy professional landlords can be and respected and ensure no time was wasted, but invested time on matters that could lead to a better... Read Full Review

The property was put up for sale and a buyer found at a good price within days. Sale is not yet complete so review might... Read Full Review

Mariese has been extremely professional and helpful. She tried her best to look after my needs and gone beyond her time and effort to video the property as viewing was difficulty to arrange due to me being away and busy. Her communication skills ard excellent and would respond promptly. I highly... Read Full Review

Stuart is simply outstanding an estate agent, and a wonderfully kind man. He has been extremely helpful throughout the process, always prompt and communicative - a sheer joy doing business with. Stuart has my highest... Read Full Review

Buying and selling a property is one of the most stressful things I've done but Thornley Groves made the whole process, from instruction through to offer totally painless and can't be faulted for their prompt actions and requests and helpful advice when a solicitor I had nominated turned out to be... Read Full Review