Thank you for you comments, how one can ascertain that a viewer is 'a waster' in its self is a little difficult for one to understand. Someone who takes the time to contact the agent arrange to go & see the property would in most cases be genuine. Even myself with 25 years experience can not justify a statemant like this. With regards to feedback we in all cases follow up the viewing within 24 hours as it is vital to determine whether or not any interest is there to pick up on as well as any particular concern the viewer had. The weekly sales update being a joke! Well please agree with this statement if you find www.rightmove.co.uk to be a joke. The administration section of rightmove which only agents have access to is a vital ingredient in determining a properties interest & this is sent out to all our clients for them to read. we also follow up with a phone call to discuss the report as well as any other concerns we or the client have. the point raised about 900 applicants would have been the number of home hunters we had registered on our emailing database via our own website. we do regularly call these clients to update their records as well as to see if we can be of help with other servies we offer. This is standard in estate agency practice. The last point mentioned is i am glad to say 'a feather in our cap' we are proud to have won this accalade. the first time winners of such a highly regarded award needs nothing else said. Having established the family bussiness in 1999 we are now a household name in Swindon & regarded as one of the towns most reputable. Unfortunatley in life one is unable to please everyone & over the years you realise that you can go beyond the call of duty without any thanks. thankfully we get plenty more complementary letters & thank you cards. Please see below. Many thanks for achieving such a quick sale for us, enabling us to secure the purchase of what we hope we can now make our long term family home. Your fast efficient and personal service has been much appreciated and we would not hesitate to recommend you. Yours sincerely Dave and Rachel Tomlinson …………………………………… A note to say thanks for all your support while we were selling our house in Swindon. At times it seemed we would never make it, but you were always at the end of the phone to boost our moral, we made it in the end. Your professionalism showed through. Mr and Mrs Williams ………………………………….. Just to say thank you for putting up with us for so long!! Without your help and patience we could possibly have been homeless. Thank You again. Margaret, Ben and Lucy Saunte …………………………………. We wanted to say a huge thank you for all you have done for us. You had gone way beyond the call of duty and helped us out many times during the difficulties. We wish you and your family well for the future. Graham and Christelle Heriot …………………………………. Just a card to say a big thank you for everything for my house sale recently. Philip Andrews provided a professional yet personal service and I would have no hesitation in recommending you to my friends, once again thanks a lot. Best wishes. Julie and Lee …………………………………… Just a quicky to say thanks for selling Elmina Road, it was a long hard slog and it felt there was no light at the end of the tunnel! But we got there in the end!! Now the search for a new pad in Manchester has begun can you open an office up there. Well I maybe up North but I still have friends and family in Swindon so I will still recommend “Philip Andrews”. Many thanks again, with kind regards. Melanie McDonald …………………………………… Thank you for all you’re extra help and efforts to sell Dixon Street for us, nothing was ever too much for you, we will be forever grateful. Emma and Phil Jackson …………………………………… This Is the first letter I have composed since I reconnected our computer after our recent move, and I think it appropriate that it should be to thank you for making the sale of 94 Clifton Street as smooth and stress free as possible, and helping us to obtain a sale price as high as we could reasonably expect within our available time frame. In particular I would like to commend Philip Reeve’s negotiating and diplomatic skills in dealing both with ourselves and during some particular tricky moments throughout the progress of the sale. Friendly, prompt and knowledgeable personal attention from the entire team has been a hallmark of your service to us. Neil Cullen …………………………………… Just a card to say a big thank you for everything for my house sale recently. Philip Andrews provided a professional, yet personal service and I would have no hesitation in recommending you to my friends. Once again thanks a lot best wishes. Julie Cotton and Lee Brennan ………………………………… Many thanks for all your help over the last few months you often exceeded your efforts above and beyond the call of duty, and for this we cannot thank you enough. Paul and Amanda …………………………………. Thank you so much for all your excellent work and help with our move. You have been such a great help in sorting out the “unexpected difficulties” that usually arise. You are without a doubt, the best Estate Agent I have ever dealt with (and there have been a lot). Mike and Rose Clarke ………………………………. Just to let you know how much I appreciate all the help I received from you with the sale of my house. I began to think it would never come right but you were always there with your professional and pleasant manner. I would recommend your firm to anyone thank you again for providing such a great service. Muriel Owen …………………………………. Thank you very much for all you did especially the last week. We eventually got there but we couldn’t have done it without all of your help. Richard, Claire and Jasmine Barraclough ………………………………… Just wanted to say a huge thank you for all your help in us buying our first house! You were all incredibly helpful and we both really appreciated it, with many thanks. Louise and Paul …………………………………. Derek and I would like to say a big Thank You for everything you did to complete the sale of mum’s house. From advertising her home, to taking people round saved a lot of heartache for me and I was grateful that it was being left in your experienced hands. Your professionalism and friendship was much appreciated, with grateful thanks. Jennie Dinning and Derek Hearl