It is no surprise to me that as I write this, the stats at the top of the page put Bridgfords 2 from the bottom of nearly 13 THOUSAND agencies. How they are still operating is mind boggling. The degree of incompetency is baffling. From the moment I moved in, I have had nothing but bother. Firstly, I discovered drugs in the shed. Bridgfords response??? "The shed is not our responsibility." It's a fully managed let. Who's responsibility is it then?! Maybe it was my 2 small children's responsibility to discover them?? Then I discovered a large (12inch blade) knife in the sofa. Again, Bridgfords response - "Health and Safety mean we don't check furniture, so that is not our responsibility." Thankfully *I* found it, not one of my 2 small children. Add to that the fact that I had to clean the whole house (It took 3 adults an entire day to clean), the fact that there was no back door key (and please note that 18 months down the line they STILL haven't given me a key!!!! Is that even legal?!), one of my children's bedrooms was disgusting, with massive amounts of paint peeling off the walls, furniture dumped in the garage (again, the response was it wasn't their responsibility to sort it) and the under-stairs cupboard full to bursting of rubbish and mail, and only 3 light bulbs in the entire house working (to which their response was "Don't worry, you wont have to make sure they are working when you leave!), it wasn't a great start. I have continued to have so many problems - waiting 8 months for the boiler to be fixed being one of a whole host of things. It got so bad that I started formal complaint procedures. What a joke. It is all in-house and when you take it to the next level, you are basically just directing mail to a different desk in the same office! I was fobbed off for so long and eventually received a ridiculous letter saying they hadn't done anything wrong. (They wouldn't answer what they had done with the previous tenants money they had taken from the deposit, because they didn't spend it fixing the things that were wrong. Surely that is just plain stealing?!) *Side note* If you have any money taken from your deposit, insist you see receipts and photographic evidence that they have actually used your deposit to fix what they are saying is wrong! Sadly they "won" - I just didn't have the time or the energy to continue fighting, so I dropped it. :-( I feel so very bad for my landlords - they have entrusted the care of their property to Bridgfords and they do NOTHING with the extortionate charges they get from unsuspecting landlords. I am now batting off threats from them. It is insane that they get away with this. AVOID AT ALL COSTS