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Croydon, CR0
1/5, 7 Reviews
0% Recommended
100% letting valuation accuracy
20% letting fee satisfaction
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"Back in 2006, I was on a..."
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1 Star Review
By : 'Sunny'
Services : Letting(I am a Tenant)
Rent PCM : £300
Would you recommend ? : No
Postcode : CR0
20 Jul 2014
People found this helpful0
Back in 2006, I was on a joint tenancy with two others, under an AST with fixed term for one year. On the eighth month, I put in a notice to leave the contract due to problems with my flatmates. There was this option to surrender the contract with every party's agreement, but Countrywide Croydon branch staff failed to do it. Failing that, the notice should have served as an adequate one to terminate the contract at the end of the fixed term. However, Countrywide Croydon branch failed to terminate the contract upon repeated request, withholding my deposit and dragging me into the rolling period of the contract involuntarily. Their argument was that the contract was still running because ''tenants have still not moved out'' in the tenancy contract. On this, I took Countrywide to the small claim court for my deposit. I lost the claim because the judge thought that this punitive clause is in effect. IN REALITY, IT WAS COUNTRYWIDE'S NEGLIGENCE WHICH LED TO THE TENANTS STILL BEING IN THERE, INSTEAD OF THE INADEQUECIES OF MY NOTICE. This experience lasted for more than one year into early 2008. After the court case, I received Countrywide's letter on rent in arrears on my flatmates. I was dragged in because I was jointly and severally liable. Somehow, their solicitor called me and asked if I put in a notice to leave, to which of course I replied with a yes. They eventually dropped the court case. Since this extremely obnoxious and pointless incident, I have started to sign the contract with landlords instead. I have never come across any problems with deposits and tenancy terms since then. STEER CLEAR OF COUNTRYWIDE.
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Wasting time and money
No deposit since 16 Dec
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 20.00% | £300 | £950 |
Address
Countrywide Residential Lettings
28 Norfolk House
George Street, Croydon, Greater London
CR0 6RF
020 8688 9876
Services offered
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- Lettings
- Block Management
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- Conveyancing
- Mortgage Advice
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Countrywide Residential Lettings Branches (View All 102)
Very poor service. I would ...
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1 Star Review
By : 'Wasting'
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : CR0
10 Nov 2017
People found this helpful3
Very poor service. I would avoid them at all costs. They do not respond to emails. I have a tenant who moved out not paying the last months rent and they have yet to release the tenant's deposit. I had to contact them before they revealed that the tenant has left the country and will not be... Read Full Review
Comments on Agent Fees
Average
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Truly awful service. For no ...
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1 Star Review
By : 'No'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : CR0
31 Mar 2017
People found this helpful4
Truly awful service. For no reason whatsoever, between them and the landlord I still don't have my deposit back. I vacated with good feedback on 16th December. I had to give 1 star to leave... Read Full Review
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To be avoided at all costs. ...
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1 Star Review
By : 'wanttoescape'
Services : Letting (Property Management)
Sold price : £100000
Would you recommend ? : No
Postcode : IG7
22 Apr 2015
People found this helpful2
To be avoided at all costs. They hide behind every cock-and-bull excuse in order not to get work done (Electric gates took over 2 months), do not fulfil all the work required under the terms of the lease (roof inspection etc.) and do not tender work to 3 contractors as required by lease. enabling... Read Full Review
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What a completely frustrating ...
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1 Star Review
By : 'Huda'
Services : Letting (As a Tenant)
Rent PCM : £950
Would you recommend ? : No
Postcode : SM4
3 Sept 2014
People found this helpful0
What a completely frustrating two years at this property. This Stephen Christopher promised to sort out the council tax and utility bills and to be fair he did do the council tax. The utility bills were supposedly transferred but with no information as to who the new service provider was or when we ... Read Full Review
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Back in 2006, I was on a ...
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1 Star Review
By : 'Sunny'
Services : Letting (As a Tenant)
Rent PCM : £300
Would you recommend ? : No
Postcode : CR0
20 Jul 2014
People found this helpful0
Back in 2006, I was on a joint tenancy with two others, under an AST with fixed term for one year. On the eighth month, I put in a notice to leave the contract due to problems with my flatmates. There was this option to surrender the contract with every party's agreement, but Countrywide Croydon ... Read Full Review
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This agency is abysmal. My ...
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1 Star Review
By : 'Laura'
Services : Letting (As a Tenant)
Would you recommend ? : No
1 Dec 2011
People found this helpful6
This agency is abysmal. My friend and I rent a property through one of their agents, King and Chasemore, based in Crawley, West Sussex. They are unwilling to help, never return our phone calls and generally treat us with disdain whenever we do contact them, whether the matter is regarding an issue ... Read Full Review
What agent could do to change your mind?
Courtesy, kindness, understanding and respect when dealing with us would have made every situation better. Unfortunately, the damage has been done now, and nothing that the agency can or will do can sway our opinion.
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In over 40 years of business ...
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1 Star Review
By : 'talktothewall'
Services : Letting (As a Owner)
Would you recommend ? : No
9 Feb 2010
People found this helpful3
In over 40 years of business these are the most incompetent, unprofessional, inefficient bunch I have ever had the misfortune to deal with. Avoid at all costs!... Read Full Review
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