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Walsall, WS1
1.3/5, 13 Reviews
8% Recommended
43% sales valuation accuracy
50% letting valuation accuracy
33% sales fee satisfaction
38% letting fee satisfaction
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"Redstones are a complete..."
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1 Star Review
By : 'Kelly'
Services : Letting(I am a Tenant)
Rent PCM : £450
Would you recommend ? : No
Postcode : WS10
26 Sept 2014
People found this helpful4
Redstones are a complete joke! Since moving into our property my partner and I have had water problems. We contacted red stones and spoke to Rajj, she said she'd call back within a week. When we heard nothing I called again only to be folded they had never heard off us last week. So I again explained the problem. & again was told I would be contacted. A week later still hadn't heard anything! So I went into the branch and they told me they had never received any calls off me! So once again explained the problem! They continued to do nothing and kept saying they never heard off me! So we wrote to them in email so we had evidence. Our boiler at this point had exploded. We had no hot water at all and flooding in the spare bedroom. The lady who lived below us had it coming through her ceiling! They responded to our email saying they would contact the landlady about it. 2 weeks later a man came to look. He said he couldn't fix anything he was just giving a quote to the landlady. He said a new boiler needed to be fitted. Our carpet in the spare room was ruined from it! A week later and still hadn't heard a thing! Contacted redstones who said they are doing everything they can and would be in touch! 2 days later we contacted them again for updates and they told us the landlady was away on holiday! So they couldn't do anything! A few days later we received an eviction letter from redstones saying we had 3 months to leave! We then emailed to say we would not be paying rent as they have broken the tenancy agreement! We called up to ask the reason for this and they didn't have one! They are now expecting us to pay a �75 leaving fee when they are evicting us! & also are charging us to give us a reference through another agency we are in the process of becoming tenants! & to this day we still have no hot water, flooding beyond belief & are having to pay hidden charges! DO NOT USE RED STONES!!!!! The customer service is awful & they have never once been helpful to us in anyway! We are disgusted with how we have been treated!
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By : Redstones
26 Sept 2014Thank you for your feedback. We understand fully where you are coming from and understand your situation, however even as managing agents for your property we are unable to carry out work on a property unless the landlord authorizes it. We made the landlord fully aware of the situation and even provided quotes , however the landlord believed there was no issue. Us as managing agents made her aware of her legal responsibilities and she assured us she would be dealing with this and sending her own contractors. In regards to the customer service we are confident we have done everything we can for you and it appears your issue is with the situation rather than us as an agency. We were happy to meet with you in person to explain our situation and tried to compromise with yourself and the landlord in order to keep both parties happy. Our Managing Director even spoke directly with the landlord to try to fight your case however even this was unsuccessful. Our fees are fully explained in a tariff of charges that is signed by yourself which all tenants have , as a good will gesture we are willing to offer a discount.
By : speak the Truth
14 Dec 2014I feel for you Kelly. It is not acceptable that a Letting Agent doesnt do more for the tenants. Makes you wonder how the owners of the letting agents would handle this if they were tenants themselves. I bet they would know straight away how to handle the situation! Just shows they dont truely have tenants interests at heart. Wouldnt it be better to give tenants advice where they stand legally on issues like this and help them pursue action against bad landlords. Just like bad tenants there are bad landlords too! A real shame Redstones try to grow their existing business rather than concentrate on the existing business they got. Proof is in the ranking they have on this website
By : Sarah
7 Jul 2015Redstones in walsall are an absolute joke aswell keeping apartments for friends!!! Saying tgey don't have the keys do I got my partner to ring straight back and they told him it had already been let!!!! Idiots
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 43% | 33% | £0 | £0 |
| Lettings | 50% | 38% | £450 | £1,000 |
Address
Redstones
75 George Street, Walsall, West Midlands
WS1 1RA
01922 235 350
Services offered
- Sales
- Lettings
- Block Management
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- Conveyancing
- Mortgage Advice
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Redstones Branches (View All 7)
They sent out an incompetent ...
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1 Star Review
By : 'Lance'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : WS7
7 Feb 2021
People found this helpful1
They sent out an incompetent handy man to fix a broken boiler he spent -hour reading manual to proclaim we have no gas. Idiot the gas job was on next to him. So he says we need a bacon engineer who can come 7 days later and we’re meant to go one week with no heating or hot water. Luckily... Read Full Review
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Waste of ...
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1 Star Review
By : 'Steve'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : B68
26 Feb 2019
People found this helpful0
Absolute waste of time dealing with this estate agents. the most unhelpful staff. I bet there only interested in the commission off a sale of a property and not dealing with rental... Read Full Review
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Poor Management of my rental ...
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1 Star Review
By : 'ANON'
Services : Property Management (They manage our building)
Would you recommend ? : No
Postcode : WS4
5 Feb 2019
People found this helpful2
I was absolutely disgusted in the way my property was managed by Redstones. My house was given to them to manage in pristine condition and is a new build house, different tenants had left it in an appalling state. I was extremely disappointed, to say the least. Maybe at the end of the tenancy... Read Full Review
Comments on Agent Fees
Very bad ..as property left in a sorry state.
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By : Anon
7 Feb 2019REPORT THEM TO THE PROPERTY OMBUDSMAN AND TRADING STANDARDS. My experience of Redstones echoes others. They shouldn't continue to get away with their appalling way of dealing with people's property...
I wish there was a '0' option ...
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1 Star Review
By : 'Priya'
Services : Letting (As a Tenant)
Rent PCM : £1000
Would you recommend ? : No
Postcode : B20
14 Aug 2016
People found this helpful6
I wish there was a '0' option for star Extremely unprofessional, extremely rude and no customer service. I viewed a property. Told me to fill application forms. Soon as they received all payments from me they didn't want to know me. I made phone calls after phone calls, sent emails no reply.... Read Full Review
What agent could do to change your mind?
BAD! Especially if they have taken your fees and then don't want to know you
Comments on Agent Fees
BAD! Especially if they have taken your fees and then don't want to know you
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Unprofessional staff! Rude! ...
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1 Star Review
By : 'N'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : B19
1 Aug 2016
People found this helpful4
Unprofessional staff! Rude! Quick to take your rented property money but not quick to hand over the keys! Save your time and energy and don't bother with these scam... Read Full Review
Comments on Agent Fees
Bad
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I viewed two rental ...
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1 Star Review
By : 'Disgruntled'
Services : Letting (As a Prospective Landlord/Tenant)
Rent PCM : £560
Would you recommend ? : No
Postcode : WS2
11 Apr 2016
People found this helpful4
I viewed two rental properties on Friday. There were no instructions on how to get in to the gated development. When I eventually did I was ordered to move my car by the rather surly agent I was meeting. One property was tired and dated with signs of water damage in the bathroom, burnt and... Read Full Review
What agent could do to change your mind?
Fees were required upfront before they would ask the agent if a urine stained mattress could be replaced (offered at my own expense)
Comments on Agent Fees
Fees were required upfront before they would ask the agent if a urine stained mattress could be replaced (offered at my own expense)
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I've used Redstone's for ...
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5 Star Review
By : 'Graham'
Services : Letting (As a Tenant)
Rent PCM : £550
Would you recommend ? : Yes
Postcode : DY6
29 Feb 2016
People found this helpful0
I've used Redstone's for nearly 2 years now and have never had any major issues. Whenever anything happens in the house (boiler last year) they are quick to deal with. The girls on the phones are really approachable and always contact my landlord if I have issues. I was suprised at the amount of ... Read Full Review
Comments on Agent Fees
Good
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Redstones are a complete ...
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1 Star Review
By : 'Kelly'
Services : Letting (As a Tenant)
Rent PCM : £450
Would you recommend ? : No
Postcode : WS10
26 Sept 2014
People found this helpful4
Redstones are a complete joke! Since moving into our property my partner and I have had water problems. We contacted red stones and spoke to Rajj, she said she'd call back within a week. When we heard nothing I called again only to be folded they had never heard off us last week. So I again... Read Full Review
Comments (3)Was this helpful?:
By : Redstones
26 Sept 2014Thank you for your feedback. We understand fully where you are coming from and understand your situation, however even as managing agents for your property we are unable to carry out work on a...
The people who dealt with our ...
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1 Star Review
By : 'd.m.k'
Services : Letting (As a Owner)
Rent PCM : £650
Would you recommend ? : No
Postcode : WS2
4 Aug 2014
People found this helpful2
The people who dealt with our house were unprofessional and had a lack of communication between each other. They are the worst i have used and provide poor tenants. Poor service stay... Read Full Review
Comments on Agent Fees
Very high for poor service.
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I have lost count of the ...
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1 Star Review
By : 'Rachel'
Services : Letting (As a Tenant)
Rent PCM : £475
Would you recommend ? : No
Postcode : WV11
30 Jun 2014
People found this helpful3
I have lost count of the amount of problems with Redstones. From the start Lindsey from Redstones made an appointment with myself for the key hand over and did not even turn up! Then when I emailed Lindsey regarding leaking tap ect she said that she would deal with it, two months later when I... Read Full Review
What agent could do to change your mind?
Staff to stick to appointments and times! especially Lindsey!! Staff to call back when tenants have problems. Raj to get her facts right before emailing & demanding money. Neil to actually be a manager over his staff and sort serious problems out. Redstones seriously needs customer service lessons and to learn how to speak properly on the phone.
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Redstones have been a ...
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1 Star Review
By : 'Manjit'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : WV12
5 Sept 2013
People found this helpful3
Redstones have been a terrible letting agent the property was let with me paying six months rent up front. Within two days I noticed the damp in all wardrobes and some external walls Redstones chose to do nothing. I noticed that the property did not have fire alarms, with a young family I knew they ... Read Full Review
What agent could do to change your mind?
see above and there is more
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Poor service - not returning ...
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1 Star Review
By : 'Unimpressed'
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : WS10
7 Apr 2013
People found this helpful2
Poor service - not returning calls - not helping with the purchase - I had to keep chasing - sale fell through on property because redstones failed to inform me the property has a dangerous building with no building planning approval or building regulations permissions. Not very quick at... Read Full Review
What agent could do to change your mind?
Improve staff training to provide a better service Answer telephone after 2 or 3 rings Provide an estate agent service (to secure a sale) Get a better mortgage broker who isn\'t intimidating. Use correct information about property to avoid issues with sale.
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Terrible agent with bad ...
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1 Star Review
By : 'VeryGrumpy'
Services : Letting (As a Tenant)
Would you recommend ? : No
24 Jul 2012
People found this helpful2
Terrible agent with bad service, poor organization and terrible personal skills. Took over a month from paying the deposit to moving into the house as the paper work was not ready on their end. When we finally arranged a moving in date it was delayed by the agent twice as he dint have the... Read Full Review
What agent could do to change your mind?
Respond to my complaint in a timely manner. Not being so rude. Be contactable via phone.
Comments (1)Was this helpful?:
By : Me
21 Feb 2013Hi I am having problems with redstones too were you successful with the...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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