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Head Office, London SE1
4.8/5, 308 Reviews
89% Recommended
87% letting valuation accuracy
90% letting fee satisfaction
"Context: - I rented one of..."
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1 Star Review
By : 'André'
Services : Letting(I am a Tenant)
Rent PCM : £1300
Would you recommend ? : No
Postcode : N7
10 Sept 2018
People found this helpful17
Context: - I rented one of their apartments for 1.5 years Problems: - 2 months with broken drier (multiple contacts) - No heating for 4 months during Winter (multiple contacts) - Broken furniture that was never repaired (multiple contacts) - Unfair contract terms: -- non-limited/indexed costs for mandatory check-out inventory - violates "Price variation clauses" (Historic Annex A to unfair contract terms guidance, Competition & Markets Authority) -- admin fee equal to deposit amount (the one you pay to make an offer) if you fail the referencing process - violates "Supplier's right to cancel without refund" (Guidance on unfair terms in tenancy agreements, Office Of Fair Trading) but above all: - More than 5 weeks to return the deposit with no communication from the landlord during this period (it should be at most 10 days since you send the request to get the deposit back - see Housing Act 2004 and MyDeposits documentation) - Tried to deduct fair wear and tear and minor damage from previous tenancy. Things you should know: - their "independent" inventory agency, Attic Inventory, was founded and is directed by a former Chase Evans employee, Mike Wilby (he was Property Manager at Chase Evans for 12 years) and is likely to get a considerable part of their revenue from Chase Evans. - the recommended cleaning agency (the only one they let go back into the apartment if a second cleaning is considered necessary -- unfair competitive advantage -- even though it has no online presence/reputation), Hyway Cleaning Limited, has the exact same address as Chase Evans Sales Limited, Chase Evans Holdings Limited and Chase Evans Residential Limited. - your AST agreement probably contains: -- a clause saying that Chase Evans gets 10% + VAT of every deposit deduction -- a clause saying that any interest made on your deposit is retained by the Landlord or Agent My Deposit return experience: My checkout report, performed by Attic Inventory had more than twice the number of pages, and more than 4 times the number of photos than the check-in inventory (also done by Attic Inventory) and included recommendations for compensation for things such as the vacuum cleaner being left in the wrong room (5 meters away) or minor wall and floor scuffs that were already visible in the check-in inventory (and are considered fair wear and tear as per the legal definition - see House of Lords, Shelter, No Letting Go...). After patiently waiting 5 weeks for their deduction proposal, I opened a dispute with mydeposits (the deposit insurance scheme) and threatened to raise a claim against the Redress Scheme (The Property Ombudsman). I had the deduction proposal the next day on my email address and the money on my bank account 6 days later. This delay obviously provides Chase Evans with leverage while negotiating deductions, as most people will want to receive their money as soon as possible and after waiting for months will more likely accept some kind of deduction in order to receive most of the deposit.
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By : Lisa
15 Nov 2018Dear André, Thank you for your review. This is most helpful. I am currently in the process of arranging the check-out with Chase Evans and have run into exactly the same problems. The email specifying the cleaning company allowed to reenter the property names one single company, Hyway Cleaning Limited, as described by you above. This is clearly an unfair competition practice. I have been unable to find any online reviews or pricing of this company. Have you or anyone reading this used Hyway Cleaning Limited for an end-of-tenancy cleaning? What was the experience like? I believe that anyone renting from them will receive the same instructions at check out and one should be mindful of this already before signing a tenancy contract in the first place (as it could incur high cost later). The email text reads as follows: "To avoid the possibility of dispute regarding the deposit or any proposed deductions, please find below the details of cleaners that have been used by Chase Evans, who's standard of cleanliness are recognised by both the independent inventory clerks and Chase Evans. If there should be any note of error in relation to the standard of clean, these contractors only will be permitted return access without additional charge to you. You are not obliged to use these contractors however; you may choose to do so for ease and avoidance of discrepancy during the process of the deposit return Chase Evans currently use the following local companies for their professional cleaning requirements. Should you require their services to carry out your end of tenancy professional clean you may contact them directly using the below details; However please note that this will be an arrangement directly between you and the cleaning contractor, Chase Evans do not accept any liability for cleaning that we have not instructed. Cleaning companies (other than those listed above) will not be permitted re-entry to the property after the end date of your tenancy. Should any areas require further cleaning we will instruct the aforementioned cleaners to complete this and you will be charged from your deposit a standard call out fee as well the time and labour spent on-site."
By : Valerie
26 Oct 2019Hi Andre, we are going through a similar issue. Please can you let me know how you identified the connection between all the companies? I checked company house and seems all traces have been covered? Am very keen to know the connection as we are requesting the return of our deposit. Thank you, V.
By : Sheila Robertson
18 Mar 2021Hyway Cleaning Ltd - they have been cleaning my rental flats for over 25 yrs and I would not use anyone else - recently an out going tenant used another firm recommended by the letting agent - it was a disaster - ruined the curtains, failed to clean the carpets - by using Hyway everybody wins - reliable workers (usually the same team), not expensive, never know them to be late - anyone who has Hyway do the work should be grateful - I am saddened that this wonderful firm has been drawn into what is clearly a dispute between a landlord and a tenant.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 87% | 90.00% | £285 | £4,000 |
Address
Chase Evans
Strata Tower, 10 and 12 Walworth Road, London, Greater London
SE1 6EE
020 3869 2191
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5 Star Review
By : 'Lewis'
Services : Letting (As a Tenant)
Would you recommend ? : No
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Camille was great throughout the renewal process which made this as quick and seamless as... Read Full Review
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They are terrible property ...
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1 Star Review
By : 'Amrita'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : ME7
12 Sept 2025
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They are terrible property managers. They don’t care about tenants deposit money. They don’t reply to mails. Very unprofessional... Read Full Review
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Great ...
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5 Star Review
By : 'Andre'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE16
5 Aug 2025
People found this helpful0
Great letting agency to look your property. Specially Camille Lai | Renewals Assistant Manager from head office, did great job and was very polite, attentive and helpful throughout the... Read Full Review
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Professional service from ...
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5 Star Review
By : 'Greenwich'
Services : Letting (As a Tenant)
Would you recommend ? : No
30 Apr 2025
People found this helpful0
Professional service from Camille Lei @ Chase Evans. Always making the process easy and efficient. Thanks you your... Read Full Review
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Thank you, ...
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5 Star Review
By : 'Jinwen'
Services : Letting (As a Owner)
Would you recommend ? : No
4 Apr 2025
People found this helpful
I had a wonderful experience with Noel Ng as my property manager. He was always responsive, professional, and attentive to my needs. The repairs were handled promptly and efficiently, making my experience worryfree. I highly recommend Noel anyone looking reliable property management services!... Read Full Review
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Excellent ...
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5 Star Review
By : 'Aram'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : W6
21 Mar 2025
People found this helpful0
I’d like to thank Murat the fantastic service and support. He managed a recent leak at our rental flat professionally and quickly, arranging contractors and actively following up until the problem was completely resolved. Murat consistently goes above and beyond ... Read Full Review
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Noel Ng has been responsive, ...
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5 Star Review
By : 'Yumna'
Services : Letting (Property Management)
Rent PCM : £2383
Would you recommend ? : Yes
Postcode : E20
27 Nov 2024
People found this helpful0
Chase Evans have been professional, responsive and very supportive in helping me find a flat. There were some issues that needed to be sorted upon my move, resulting from previous use of the flat and Noel Ng, the Property Manager has continuously tried their best to help resolve them in a timely... Read Full Review
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Had a great experience with ...
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5 Star Review
By : 'Ashika'
Services : Letting (Property Management)
Would you recommend ? : Yes
Postcode : E1
26 Oct 2024
People found this helpful0
Had a great experience with Aurora. She made the entire process of getting my deposit returned smooth and stress-free, handling every detail with professionalism and care. Thank you very... Read Full Review
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Property ...
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5 Star Review
By : 'Jacinta'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : E14
24 Oct 2024
People found this helpful0
Chase Evans has been managing my property in Canary Wharf now for over 10 years. They have been very good, both in terms of finding tenants and general management of the property. Recently, Chanelle Da-Silva has been assisting me with a few issues which have arisen in the property. She has been... Read Full Review
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Aurora Li from Chase Evans ...
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5 Star Review
By : 'Angel'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : E152
18 Oct 2024
People found this helpful0
Aurora Li from Chase Evans Property Management as my property manager works very well and show her diligent to her work. I do... Read Full Review
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Great experience with Chase ...
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5 Star Review
By : 'Kirsten'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SW6
17 Sept 2024
People found this helpful0
Great experience having Chase Evans as my lettings agent the past 3 years. Property manager Chanelle Da-Silva was responsive to maintenance requests and was proactive in following up with the landlord and communicating this with us so we were aware of the status of these requests. She also helped... Read Full Review
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Noel Ng's good ...
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5 Star Review
By : 'sean'
Services : Letting (Property Management)
Would you recommend ? : Yes
Postcode : SW15
30 Aug 2024
People found this helpful0
Noel Ng serves as my property manager, she works diligently and responsibly, evidenced by her ability on resolving issues effectively with my tenant and property management company. Chase Evans is the one you can... Read Full Review
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Camille was knowledgeable and ...
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5 Star Review
By : 'K'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE1
29 Aug 2024
People found this helpful0
Camille was knowledgeable and guided me every step of the... Read Full Review
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Efficient and ...
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5 Star Review
By : 'Hosum'
Services : Letting (As a Tenant)
Rent PCM : £1650
Would you recommend ? : Yes
Postcode : HA1
21 Aug 2024
People found this helpful0
They helped me find a wonderful place to move to and the process, when compared to my experience with other agencies, was smooth and pleasant. Documentations and guidelines were clear and trustworthy. The agent that manages our tenancy, Noel Ng, has always been responsive, resourceful and sincere.... Read Full Review
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highly recommend Aurora and ...
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5 Star Review
By : 'Wenshan'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE17
16 Jul 2024
People found this helpful0
Having Aurora Li from Chase Evans Property Management as my agent has been a great experience. His professionalism and dedication ensured everything was smooth and stress-free. Throughout my tenancy, he helped a lot with maintenance issues. Also, the check-out process is so easy and smooth. I... Read Full Review
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Very reliable and efficient ...
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5 Star Review
By : 'Vivian'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : SE16
21 Jun 2024
People found this helpful0
Very reliable and efficient Agent. Enjoyed the consistent high quality... Read Full Review
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Had an electrical issue with ...
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5 Star Review
By : 'Zohaib'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : E14
12 Jun 2024
People found this helpful0
Had an electrical issue with my apartment and had issues reaching the local Canary Wharf branch but called the head off and reached Chanelle who was extremely helpful and got the issue sorted out very quickly for... Read Full Review
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Thanks to our agent, Aurora ...
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5 Star Review
By : 'Cherry'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : E16
2 May 2024
People found this helpful0
Thanks to our agent, Aurora Li of Chase Evans Property Management. She always provides professional services and responds rapidly every time we have any kind of questions and issues occurring in our flat. Definitely the best property manager we have ever met! Thanks for the great work,... Read Full Review
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Great Property ...
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5 Star Review
By : 'Elycia'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : E1
30 Apr 2024
People found this helpful0
Aurora has been super helpful managing the issues that I have raised for the apartment that I have rented. She handholds and follow up often to ensure that the issues are promptly address and closed. Thank you... Read Full Review
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Professional Property ...
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5 Star Review
By : 'Victor'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : CR0
23 Apr 2024
People found this helpful0
I've been working with Chanelle Da-Silva from Chase Evans in the last few years. Her professionalism, attention to details and responsiveness are impressive. From tenant screening to timely maintenance, and ad hoc queries, she handles everything with efficiency and care. I highly recommend... Read Full Review
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