Fry & Kent Estate Agents

Initially we had a great experience with Fry and Kent, however the last year things have absolutely fallen apart. We pay £1450 a month in rent and yet in every transaction I am spoken to like a child. Any time we need work done it's a huge stress, the job is done reluctantly, the communication is ... Read Full Review

Extremely positive experience for us with Fry & Kent and all their staff. Very helpful at all times and never too much trouble for them. Would definitely recommend ... Read Full Review

Always had a super quick and proactive experience with Fry and Kent. Always so attentive and supportive of any enquiry, both big and ... Read Full Review

I want to give 0 stars. The staff in the Southsea office are so incredibly rude. When you make a complaint about the poor telephone manor the response is "Oh for god sake". I have never come across such a ride company. They give estate agents a bad name. I would never buy or sell a ... Read Full Review

These guys are honestly one of the worst estate agents. I cannot wait to get out of my contract! They NEVER respond to anything and they even sent me a fake gas certificate...something I will be taking ... Read Full Review

Little effort , encouraged low offers .Poor communication dismal sales chasing , Own favourite solicitor asked for a 5k reduction as that what the previous client was paying who had different ... Read Full Review

Horrendous Estate Agents, avoid at all cost! Consistently poor service, rude staff and the worst 18 months of my life in a property completely below par. The oven was awful, mould built up due to blown windows, the house was unbearable in winter due to how cold the house was and overall just poor ... Read Full Review

Horrendous - repeatedly sent people into the property with no warning, major building work undertaken, lied to us about a parking space and tried to rinse every penny out of the deposit when leaving with no good reason. Staff don't have the capacity or can't be bothered to do their ... Read Full Review

Advise to stay away from Fry and Kent at all costs, especially if students. Just like every other letting agent in the area they are here to make as much money off of you as possible with abhorrent service. The staff are all smiles and help until the moment you have paid your hefty deposit at which ... Read Full Review

As both a landlord and tenant I know what good service looks like and this isn't it!! Appauling standards once you've paid your healthy deposit for references. A few choice examples: waiting ages for serious maintenance issues, (no washing machine for weeks, no heating in only ... Read Full Review

Absolutely appalling service received as a tenant. Weeks, sometimes months, before action is taken on anything reported and very often a straight forward 'it's not our problem, so sort it out yourself'. I currently am without a cooker, without a gas fire, have damp in my kitchen and ... Read Full Review

Viewing arranged with F&K. Arrive to find the house had been sold even before the viewing was arranged with no phone call or message to cancel the viewing. On providing feedback the girl answering the phone declared that all viewings had been cancelled and then hung up the phone as I started ... Read Full Review

Stay away!! The worst customer service in the world. Rude, unprofessional. Patronising. Disgusting attitude. Incompetent. Slow. Avoid at your peril. Utter bunch of ... Read Full Review

Absolutely useless. Seemed nice and pleasant but hopeless at getting anything done. Very slow and would take days to answer simple things. Once a problem occurred with a survey they were useless in helping deal with the problem. In the end withdrew my offer and went ... Read Full Review

I rent from this agency, they told me a contract renewal was £20 when I moved in. A year later they then asked for £50 for a contract renewal, I signed all the paperwork and went to pay the £50 to find that they actually hid the VAT so I had to pay £60. Another hidden price hike! After all ... Read Full Review

We have used Fry & Kent to sell our last two homes, the purchase of two properties and used their letting department on another property over the period of at least 12 years. We can say, that in all our experiences across many departments over this time, we have continually been pleased with ... Read Full Review

We approached Fry & Kent because of previous experience with management staff (very positive) and their apparent understanding of our needs in a widely reported difficult property market. Having agreed terms, we left the keys with them and hoped for the best! Tricia became the regular point of ... Read Full Review

The office was open and welcoming - good for potential buyers. They were efficient and pleasant during all communications. Whenever I phoned an alternative member of their staff - they had up to date information on file and could deal with my queries. The sale happened ver quickly (within less than ... Read Full Review

Not happy with the treatment I have received at this branch. When I applied I was in a difficult situation between homes and required a swift process. As it turns out the staff were most unhelpful, contact was through email only and we had to keep phoning to chase them. Items which could have been ... Read Full Review

I chose this agent only because they were selling more properties than others in my post cord area. And yes, it was the only merit. The offer that I agreed came in shortly after they put the adverts on the Right Move and other sites. But they did absolute minimal to sell my house.(no sale sign ... Read Full Review