Farrell Heyworth

Never met an estate agent this poor in customer service. They don’t reply to emails or calls even if it’s an emergency. Actually looking forward to the tenancy ... Read Full Review

Terrible, would not provide any details of when we could move in. On the Monday they said we could move in this week. On Wednesday at 1700 they rang us to say the move in date has been pushed back by over 2 ... Read Full Review

I have recently bought a house and I received support from both Lindsay and Beth from the Mortgage Advice Bureau. Lindsay and Beth were both brilliant throughout the whole buying process; they were very helpful and friendly and were available to answer any queries I had. They also regularly kept in ... Read Full Review

Useless inept staff, managers and company. Called to arrange valuation of my house, was sent info and asked to complete for a virtual valuation. Then 10 mins later get a text saying I had a telephone appointment for valuation the next day. Okay won't compete the on line stuff then will ... Read Full Review

Friendly, helpful and worked really well for us. FH originally rented out our home and this encouraged us to use them for our house sale. All the issues we had with selling our house , the team at FH helped us with in a friendly and efficient ... Read Full Review

Where do I start, the manager of the st Anne's branch Simon did come across as being a genuine guy who was passionate about his job, that's where the possative ends,we had our home which is in a highly desirable area up with Farrel for around 12 months, we went months without hearing ... Read Full Review

You would have thought the aim of an estate agent is to sell houses. Apparently not! Shocking service and suggest using another ... Read Full Review

Absolutely awful service. Left me on a mattress on the floor for two months in a property advertised as fully furnished. They sent a dodgy contractor round to put an unsafe boiler back on, second opinion said it was not safe to use. They also tried to charge me illegal fees. And gave a bad ... Read Full Review

DEBBIE WAS VERY HELPFUL AND PROFESSIONAL. WE HAD TO VIEW THE HOUSE A FEW TIMES AND IT WAS NEVER TOO MUCH TROUBLE. THE CONVEYANCING HIT A FEW BUMPS AND Debbie was always helpful in ironing them out. We completed today and are very ... Read Full Review

Not to be trusted, unreliable, never answered emails or calls, and when they did they sometimes lied or put me on hold then to never pick up again. We paid the deposit on a rental property and waited weeks for the 'paper work' to be done before we could move in. Days before we were ... Read Full Review

Can I put zero stars? Had my Dads flat up for 9 months with Farrell Hayworth. They closed the shop on Highfield Road, then restricted viewing to people that actually produced proof of their financial situation (very intrusive) I personally did the on line video then they think it is a good idea to ... Read Full Review

We sold a property Through the Garstang branch - the pitch was all around customer service excellence which was justification of the £3k fee - we accepted this and proceeded and to be fair a buyer was found quickly and we got full asking price. That was where the positive message ends ... Read Full Review

Don't ever use this terrible company to sell or buy. We went into the Cleveleys office to ask them to value our property to put on the market, we were met by an extremely unfriendly female who seemed intent on putting us off using them, she eventually took our phone number and said their ... Read Full Review

Couldn't be bothered to get back to me with answers about a property I wanted to view. No doubt the receptionist is too busy doing her nails to respond to genuine enquires. If the vendor is reading this, please change your agent, this one is just not ... Read Full Review

Absolutely digusted in Farrell Heyworth Lancaster. My partner and I applied to rent a property we needed to find somewhere fast. We were promised a quick turn around but was disappointed unable to get hold of anyone in the office. Rebecca gave us incorrect information which resulted in is being ... Read Full Review

We have moved up and down the country several times and never ever had such poor service. We are still awaiting a response from head office with regard to our complaint. After sales is non-existent. No clarity whatsoever. We were told we had a buyer who had sold when in fact we were in a chain! ... Read Full Review

NOT recommended, complacent, inefficient use another estate agent, in particular do not use Garstang branch although some of the other branch staff seem to have the same superior attitude. Do they go on courses in how to offend customers. Recommend a shake up and a makeover, the owners should ... Read Full Review

After a few attempts (cut off) I tried to arrange a viewing and because of the pandemic, was refused. I work in a hospital, I’m selling my home..... things are still continuing else where. I feel sorry for anyone selling with this company. I won’t bother trying to book any ... Read Full Review

The worst estate agency I've dealt with in my many years of renting. Beginning with an extremely pushy, tactless salesman trying to sign us up to contents and income insurance/cover, using scare tactics such as 1 in 2 people get cancer in their lifetime ...quite unbelievable. Although I ... Read Full Review

Chose FH as believed they would go the extra mile in providing a service. I could not have been more wrong. We never know who we are dealing with, no one returns calls and everyone who we have had to deal with in letting our property, are scathing about them. Not sure what the competition is like ... Read Full Review