Caxtons

I recently concluded a 5-year tenancy with Debbie from Caxtons, and I am pleased to share my positive experience. From the outset, the team was professional, approachable, and committed to providing a good service. Throughout my tenancy, any maintenance issues were addressed promptly and ... Read Full Review

Unhelpful, patronising, disorganised, ineffective. Do not use this lettings agency. Kevin Tubb is the student lettings manager, messed up our moving in dates to the point that one of us was homeless for 10 days. refused to take calls or respond to urgent queries. Left broken furniture at the ... Read Full Review

Would rather stay away those guys! Truly not impressed with their ‘service’ considering how much does it cost! local competition gave us a way better ... Read Full Review

Shocking bad company and staff. Terrible service. From the beginning to the end of the contract. There was a catalogue of lies and arrogance. Do not use them to manged your property with this lot, totally unprofessional. Tenants in exchange beware - you'll be seeking legal advice and be out ... Read Full Review

I wasn't receiving invoices from from Caxtons which they only send via post. So they decided to instruct solicitors to get the money from me. The solicitors managed to send me an email and a letter to my other address asking for full payment plus £500 admin fees. I challenged ... Read Full Review

extremely unhelpful, unorganised, house in a state from before we moved in, rubbish in the garden, broken products left in house, no support to fix problem, extremely rude employers would not advice using ... Read Full Review

This agency is unwilling to fix problems around the property which is their responsibility. The management are extremely rude and have been rude on the phone and via email communications. I rented a flat from that this agency for 6 years, managed as part of a block*. One of their employees has ... Read Full Review

I've been trying to rent a place from them with months. Every time I call them someone is on holiday or something else, and they say will give me call back and hang up. Calling every day - no results. I missed so many opportunities because of them. Just awful, have no words to describe how ... Read Full Review

We were a group of students who went with caxtons. The landlord for our house was helpful herself but we found caxtons sadly to be condescending and rude to us and it felt that this was to be a part because we were students. I am unhappy to say I would not recommend them to any students in ... Read Full Review

This company not only haven't managed the site but their dodgy outsourced contractors caused damages to our remote parking gate, couldn't even fix the simplest things by using a duct tape for heavy doors hinges repairs. Moreover their service is virtual.We've been asking for ... Read Full Review

I would have given zero if there was an option!!! We have rented through Caxtons for nearly a year due to our children attending uni away from home, however due to the current situation both students have been put out of work, and moved back home, as I'm as a guarantor against this ... Read Full Review

We have a very pleasant experience of getting rented property with Caxtons (Gillingham). Unfortunately my husband had problem with his credit rating, which we wasn’t aware, but Sarah and Amelia made every possible effort to find solutions for us. Very nice and attentive ladies. All my ... Read Full Review

Is a very good agency, A wonderful team and correct, we have provided all the details of the house where I wanted to move, they spoke with the landlord and we were able to move very ... Read Full Review

We are trying to change management agent from Caxtons to an alternative agent due to the number of complaints from residents in relation to the poor service received. Gave notice in July and we are now November without accounts or relevant information being handed over so making it impossible to ... Read Full Review

At first this company was ok to get through to. However towards the later stages their micro aggression and r* started slipping through in their processes and lies. To all my fellow black people don't bother using them because not only will they butcher your name intentionally they'll lie ... Read Full Review

We dealt with Kash from Caxtons when letting a property for our daughter. From start to finish Kash was an absolute super star, she helped us throughout the whole process, she was helpful, professional and very personable which made us feel more confident about the whole process. Based on the ... Read Full Review

Very helpful and honest and kept us in the loop. Also very friendly to deal with and very knowledgable. Would be happy to deal with her ... Read Full Review

No problems with this company, booked a viewing the day after I called, following day we paid the money and now a week later were in! Kash was super amazing and helpful for us! Very professional and friendly! Nothing bad to say at ... Read Full Review

Amelia sorted our renting process extremely quickly and professionally. always got back to us as soon as possible and everything was always explained carefully and detailed so there was never a misunderstanding with filling out forms (wich normally happens and has happened to us before in the past) ... Read Full Review

Sarah is a devoted professional that works smart and effectively to conclude any matter as quickly as possible. Her attention to customer satisfaction is a breath of fresh air in such a fast paced industry. From the moment we contacted Caxton's to the point we moved into our dream home, ... Read Full Review