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The UK's Largest Customer Review Website for the Property Industry

4.8/5, 34 Reviews
94% Recommended
75% letting valuation accuracy
99% letting fee satisfaction
By : 'Keeley'
Services :
Rent PCM : £795
Would you recommend ? : No
Postcode : ME14
I would have given zero if there was an option!!! We have rented through Caxtons for nearly a year due to our children attending uni away from home, however due to the current situation both students have been put out of work, and moved back home, as I'm as a guarantor against this property and I have been furloughed since beginning April. I emailed nearly 3 weeks ago requesting if there was anything they would be able to do to help with my situation...… As yet I'm still waiting on that reply (But its ok you got another full months rent of 795) I have called and left 2 messages for Janet to call back as she never seems to be there to answer her phone (which is worrying as we are on lockdown) as yet......yes you have guessed I'm still waiting on my return call!!! To add insult to this whole sham of this rental agent, we went to collect some items and check on the property due to nobody currently staying there, on taking the rubbish down the latch on the front door clicked in causing us to be locked out, yes this was our fault but no issue as Caxtons offer a 24hr service (according to the terms on the website/contract and recorded messaged) However yes somebody will answer the phone but they do not raise POs to send out their preferred suppliers even though we was told the locksmith was on their way. Eventually the locksmith contacted us to say that Caxton wouldn't raised a PO so he wasn't coming, so there we are stuck outside trying to arrange a local locksmith to open the door, finally one states they can attend for 55 pounds, brilliant yes please. They turn up drilled the lock out and then attempted to charge 344 pounds for the privilege ( emergency locksmiths 24hr- avoid at all costs) obviously they was told to leave. We then managed to track down another locksmith called John (maidstone locksmiths) he was fantastic and sorted us out. But what was interesting was we was advised that locks in rental properties shouldn't have the facility to lock with a key on the inside yet ours does.... H&S? Correct checks carried out? Ensure tenants safety? So here we are with my long winded experience with Caxton, which basically boils down to happy to take your money but lack any support, service and common courtesy to tenants!!! I would think twice before using.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 75% | 99.00% | £510 | £1,750 |
Caxtons
107 Watling Street, Gillingham, Kent
ME7 2YX
01634 576000

By : 'Emily'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : ME5
I recently concluded a 5-year tenancy with Debbie from Caxtons, and I am pleased to share my positive experience. From the outset, the team was professional, approachable, and committed to providing a good service. Throughout my tenancy, any maintenance issues were addressed promptly and... Read Full Review
By : 'Keeley'
Services : Letting( As a Tenant )
Rent PCM : £795
Would you recommend ? : No
Postcode : ME14
I would have given zero if there was an option!!! We have rented through Caxtons for nearly a year due to our children attending uni away from home, however due to the current situation both students have been put out of work, and moved back home, as I'm as a guarantor against this... Read Full Review

By : 'Oxana'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : DA16
We have a very pleasant experience of getting rented property with Caxtons (Gillingham). Unfortunately my husband had problem with his credit rating, which we wasn’t aware, but Sarah and Amelia made every possible effort to find solutions for us. Very nice and attentive ladies. All my... Read Full Review
By : Ellie
19 Feb 20205 stars for Sarah! Very polite and made everything so easy for us, felt like the whole process was a breeze. Thanks again...

By : 'Alexandra'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : ME1
Is a very good agency, A wonderful team and correct, we have provided all the details of the house where I wanted to move, they spoke with the landlord and we were able to move very... Read Full Review
By : 'Keeley'
Services : Letting( As a Tenant )
Rent PCM : £795
Would you recommend ? : Yes
Postcode : ME14
We dealt with Kash from Caxtons when letting a property for our daughter. From start to finish Kash was an absolute super star, she helped us throughout the whole process, she was helpful, professional and very personable which made us feel more confident about the whole process. Based on the... Read Full Review
By : 'Jack'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : ME2
Very helpful and honest and kept us in the loop. Also very friendly to deal with and very knowledgable. Would be happy to deal with her... Read Full Review
Bad (who thinks fee’s are good)
By : 'K'
Services : Letting( As a Tenant )
Rent PCM : £525
Would you recommend ? : Yes
Postcode : ME71
No problems with this company, booked a viewing the day after I called, following day we paid the money and now a week later were in! Kash was super amazing and helpful for us! Very professional and friendly! Nothing bad to say at... Read Full Review
Very reasonable!
By : 'ives'
Services : Letting( As a Tenant )
Rent PCM : £1075
Would you recommend ? : Yes
Postcode : ME12
Amelia sorted our renting process extremely quickly and professionally. always got back to us as soon as possible and everything was always explained carefully and detailed so there was never a misunderstanding with filling out forms (wich normally happens and has happened to us before in the past) ... Read Full Review
good

By : 'P'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : ME3
Sarah is a devoted professional that works smart and effectively to conclude any matter as quickly as possible. Her attention to customer satisfaction is a breath of fresh air in such a fast paced industry. From the moment we contacted Caxton's to the point we moved into our dream home,... Read Full Review
Very reasonable
By : 'Janice'
Services : Letting( As a Tenant )
Rent PCM : £1750
Would you recommend ? : Yes
Postcode : DA16
We have been I contacted with Sarah from day 1 of saying we would like to rent our property, always responded to my questions with 24 hours and always very helpful. Great... Read Full Review
the fee were a little high but Sarah worked with us on this.

By : 'GPC'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : ME1
From flexibility around property viewing time to being handed the keys, I felt well supported through the rental process. I was made to feel welcome at the office and put at ease despite my daft questions as a first time renter. I also appreciated from Jacqui, Sarah and Amelia timely communication... Read Full Review
Seemed reasonable but no prior experience of this

By : 'Constantin'
Services : Letting( As a Tenant )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : DA12
First time renting from Caxtons , we have been very satisfied with all the process. Simple and efficient. Sarah was very helpful and kind .A huge thanks to you. Constantin and... Read Full Review

By : 'David'
Services : Letting( As a Owner )
Rent PCM : £800
Would you recommend ? : Yes
Postcode : ME1
I've been using Caxtons for 7 years to let my 2 rental properties and wouldn't change. Amelia and Sarah offer a professional and efficient service with a lovely personable approach. Their wealth of experience, hard work and caring nature have helped to ensure that my properties have... Read Full Review
The very competitive fees are coupled with a great service, resulting in great value for money.
By : 'S'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : DA12
Amelia has always been professional and helpful. We have used Caxtons for many years to find us suitable tenants and they have never disappointed. Amelia goes above and beyond to ensure the process is as smooth as possible for us. We highly recommend as a landlord with multiple... Read Full Review
Very good.


By : 'Taha'
Services : Letting( As a Tenant )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : DA16
We are extremely satisfied with provided service. Sarah is very professional, quick& friendly.We've contacted with many agencies before and this is best agents we've used. Thank you very much... Read Full Review
Fees a bit expensive

By : 'Bow'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : ME1
We had a great experience! Sarah made the whole process go smoothly and stress free. Any queries we had were answered... Read Full Review

By : 'Jo'
Services : Letting( As a Tenant )
Rent PCM : £920
Would you recommend ? : Yes
Postcode : ME3
Excellent Service, very Professional and friendly. We've rented for a lot of years and this has by far been the best agents we've... Read Full Review

By : 'Marcin'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : DA99
I recommene Caxton agency. Proffesional advisor. Sarah helps us to rent first flat. Very Good and quick contact with her Thank... Read Full Review
Good
By : 'Su'
Services : Letting( As a Owner )
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : SE10
I am so glad I transferred my flat management to Caxtons. Amelia has gone above and beyond to sort out a very tricky situation with my previous management company. I now feel so much better knowing it is in safe... Read Full Review

By : 'paige'
Services : Letting( As a Tenant )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : BR7
fantastic service received from Sarah. Made our moving experience very easy and quick. So friendly and always there to answer my hundreds of... Read Full Review
fees where brilliant
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Please contact Daniel Thackray: dthackray@caxtons.com
Our complaints handling procedure can be viewed here: https:\/\/www.caxtons.com\/complaints-handling-procedure\/
Last updated at 8/15/2018, 10:22:56 AM by allAgents