Julie Twist Properties
4.6/5, 722 reviews
92% recommended
98% sales valuation accuracy
95% sales fee satisfaction
84% lettings valuation accuracy
85% lettings fee satisfaction
Julie Twist Properties was Manchester's first Letting and Estate Agent, opening its doors in 1994. show more Julie Twist Properties was Manchester's first Letting and Estate Agent, opening its doors in 1994.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 98% 95% £85,000 £524,225
Lettings 84% 85% £400 £3,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
129 13 261 33 115 1 132 2 27 9
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Images & Videos

“Very impressed with Sian. Excellent customer ......”

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May 13,2022
Minithumbdown
Sian
By: 'Michelle'
May 13,2022
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Very impressed with Sian. Excellent customer service and a friendly member of staff. Julie Twist are very efficient All the best Michelle...
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“Genuinely great service!...”

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May 03,2022
Minithumbup
By: 'Sean Rayment'
May 03,2022
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Genuinely great service. From the initial contact with Sarah we knew we were in the best possible hands for the sale. We sold on the 2nd viewing and then were transferred to Paul who was amazing. Nothing was too much trouble, he helped when needed ...
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“As a first time buyer, I had an excellent exp......”

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May 01,2022
Minithumbup
By: 'Harry'
May 01,2022
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As a first time buyer, I had an excellent experience with Julie Twist properties. Unfortunately the property I was buying was awaiting an EWS1 form and therefore there were significant delays in the buying process. Despite this, the team at Julie Twist were very open ...
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“Paul handled the sale brilliantly. Great comm......”

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Apr 29,2022
Minithumbup
Yvonne
By: 'Phil evans'
Apr 29,2022
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Paul handled the sale brilliantly. Great communication. Would definitely use again. Also used for renting - good service especially Margaret on maintenance...
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By: Yvonne Cook
Apr 29, 2022
Thank you Phil for your comments was great working with you over the years

“Paul and the team were incredibly supportive ......”

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Apr 29,2022
Minithumbup
By: 'Nick'
Apr 29,2022
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Paul and the team were incredibly supportive throughout my sale which was externally long winded and stressful. Couldn't recommend Julie Twist highly enough....
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“Had a good experience working with them.Very ......”

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Apr 29,2022
Minithumbup
By: 'Manish'
Apr 29,2022
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Had a good experience working with them.Very responsive and efficient team. They make sure clients' queries and requests are quickly addressed....
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“James Stack...”

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Apr 29,2022
Minithumbup
By: 'James'
Apr 29,2022
0 people found
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From start to finish, the Julie Twist team were exceptional. Friendly, responsive. They made every step of the purchasing process easy and were a joy to deal with....
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“It feels particularly important to give feed......”

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Feb 28,2022
Minithumbup
Liam Rowlands
By: 'Eve'
Feb 28,2022
0 people found
this helpful
It feels particularly important to give feedback for Liam, property inspector. It is the first time I've had an inspection in 6 years where I have really been asked about my needs as a tenant. Liam was thorough, professional and above all respectful and kind in ...
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“Highly recommend...”

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Feb 16,2022
Minithumbup
Yvonne
Darren Bolton
By: 'Martin'
Feb 16,2022
0 people found
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Both Darren and Yvonne were great from start to move in. I have used Julia Twist to rent before and have seen a massive improvement to their processes and systems they use. Highly recommend and rate them....
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Was this helpful? Yes
By: Darren Bolton
Feb 17, 2022
Thank you Martin for your feedback, really appreciate you taking time out to do this. Hope all is going ok in your new apartment.
By: Yvonne Cook
Feb 16, 2022
Thank you Martin for your lovely comments. I am glad you are enjoying your new home.

“Excellent property management service...”

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Nov 30,2021
Minithumbup
By: 'Alex'
Nov 30,2021
0 people found
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I come across a property maintenance issue which the building management company is responsible for a balcony door repair to avoid water leakage. Sadly the building management company is not responsive and always delay to fix the issue. Eleanor is my property manager, who helped ...
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Was this helpful? Yes
By: Eleanor Gregory
Dec 02, 2021
Hi Alex,

Thank you very much for your kind words. As an agency we always strive to provide the best service we can to our Landlords and Tenants. I must also mention Stacie from our maintenance team who also chased this up with building management. I'm very glad to hear you are happy with the service provided!

Thanks again,
Eleanor

“Excellent service from Paul, Rebecca and Sara......”

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Nov 19,2021
Minithumbup
By: 'Charles Alan Hearsum'
Nov 19,2021
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Excellent service from Paul, Rebecca and Sarah. Very prompt with correspondence and ever-willing to assist. We will be suing them again. Highly recommended....
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“Professional local agent...”

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Nov 19,2021
Minithumbup
By: 'Catredgym'
Nov 19,2021
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We instructed Julie Twist to sell our Ancoats apartment as they had an office in the location and we initially bought the property from them 6 years previously. As we live two and a half hours drive away we were grateful that they were able to ...
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“As I was selling a leasehold apartment my sel......”

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Nov 18,2021
Minithumbup
By: 'Jonathon Tahanha'
Nov 18,2021
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As I was selling a leasehold apartment my selling process took a lot longer than I originally expected due to the ongoing confusion the government are causing with cladding and leaseholds. The team kept me updated and helped push through the process when we had ...
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“Pro-active agents...”

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Nov 18,2021
Minithumbup
By: 'Susan'
Nov 18,2021
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Paul at Julie Twist was very helpful during the purchase of a property in Manchester, facilitating communication between all parties, and helping to move things forward....
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“Stress free sale thanks to JT Properties...”

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Nov 07,2021
Minithumbup
Rebecca Dick
By: 'Samantha Grange'
Nov 07,2021
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Great service from Sarah, Rebecca and Paul throughout the sale of my apartment. They were attentive and supportive and maintained a crucial link between my buyers and myself which helped to keep my sale moving without too many bumps being experienced along the way....
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Was this helpful? Yes
By: Paul
Nov 09, 2021
Hi Sam,

Thank you so much for the lovely review, we really appreciate it, all the best in the future!

Kind Regards
Paul

“Virtually seamless purchase...”

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Oct 27,2021
Minithumbup
Rebecca Dick
By: 'Ally'
Oct 27,2021
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Went through a virtually seamless purchase process, where I was regularly updated on the sellers progress and prompted to provide required forms and documents at the proper time. Thanks Paul, you made it a very relaxed experience....
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Was this helpful? Yes
By: Paul
Nov 09, 2021
Hi Ally,

Thank you so much for the review, I am pleased we were able to get the sale through for you smoothly :)

Kind Regards
Paul

“Very good experience. Very responsive. Excel......”

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Oct 22,2021
Minithumbup
By: 'Amanda Dickhoff'
Oct 22,2021
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Very good experience. Very responsive. Excellent follow-up to ensure that all parties had what they needed in order to complete....
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By: Paul
Nov 09, 2021
Thanks again for this review Amanda, the whole team and I really appreciate it. Many thanks Paul

“Excellent service, professionalism and dedica......”

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Oct 22,2021
Minithumbup
By: 'Jenny KB'
Oct 22,2021
0 people found
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Excellent service, professionalism and dedication by the team that handled the sale of our property, Paul, Sarah and Rebecca. Not only did they achieve a sale in record time, they also liaised with the chain often and efficiently, making sure that the process goes as ...
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Was this helpful? Yes
By: Paul
Nov 09, 2021
Hi Jenny,

We al really appreciate your kind comments and review, it was a pleasure to work with you and congratulations to you both on the arrival of your baby! :-)

Kind Regards
Paul

“Slate Wharf sale...”

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Oct 22,2021
Minithumbup
Rebecca Dick
By: 'Eddie'
Oct 22,2021
0 people found
this helpful
From the first call right through to the day of sale (and after if needed), the team at Julie Twist were brilliant. Rebecca, Paul and Sarah couldn't have done any more to help us with our sale and were a big factor in us getting ...
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Was this helpful? Yes
By: Paul
Nov 09, 2021
Hi Eddie,

Thank you again or the comments, it was a pleasure to work with you

All the best!
Paul

“Great from start to finish...”

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Oct 21,2021
Minithumbup
By: 'Amy'
Oct 21,2021
0 people found
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Great from start to finish, friendly and professional communication throughout from everyone there. When our buyer dropped out (through no fault of Julie Twist) they found us another buyer within a week which meant we were still able to continue with our purchase - can't ...
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Was this helpful? Yes
By: Paul
Nov 09, 2021
Hi Amy,

I just wanted to drop a quick message to thank you again for the lovely review!

All the best!
Paul

“Awful representative, couldn’t have been less......”

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Sep 19,2021
Minithumbdown
By: 'Christian'
Sep 19,2021
0 people found
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Awful representative, couldn’t have been less helpful. Put us off the property from minute 1. Would not recommend. Terrible customer service....
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“Yvonne great! Very efficient & thorough not s......”

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Sep 14,2021
Minithumbup
Yvonne
By: 'P'
Sep 14,2021
0 people found
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Yvonne great! Very efficient & thorough not sure about higher management as had to chase a couple of times etc...
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“Efficient maintenance...”

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Sep 09,2021
Minithumbup
Yvonne
By: 'Joe'
Sep 09,2021
0 people found
this helpful
We renewed our tenancy with ease and we requested if we could have some wear and tear fixes after living here for a few years. The maintenance team were quick to approve of everything and Syd was very professional and put in a full day's ...
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“The agents were professional and helpful. Goo......”

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Aug 26,2021
Minithumbup
By: 'Killian'
Aug 26,2021
0 people found
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The agents were professional and helpful. Good experience overall, I wanted two viewings to see the difference and lighting and Julie Twist staff was very accommodating....
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Was this helpful? Yes
By: Paul
Nov 09, 2021
Hi Killian,

Thank you again for the review, the team and I really appreciated you taking the time to do so.

All the best in the future
Paul

“The best by far...”

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Aug 21,2021
Minithumbdown
By: 'Becky'
Aug 21,2021
0 people found
this helpful
We have viewed several properties but this estate agent has been by far the best! The gentleman who showed us round had printed information ready for us when we arrived. He was polite and friendly but also the first agent who was able to answer ...
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Was this helpful? Yes
By: paul
Nov 09, 2021
Hi Becky,

Thank you again for the review, the team and I really appreciated you taking the time to do so.

All the best in the future
Paul

“Great service from the team at Julie Twist - ......”

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Aug 17,2021
Minithumbup
By: 'Natalie'
Aug 17,2021
0 people found
this helpful
Great service from the team at Julie Twist - we purchased an apartment in the NQ with help from Sarah, Paul and Rebecca. They kept us informed throughout the process and were really professional from start to finish....
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By: Paul
Nov 09, 2021
Hi Natalie,

I just wanted to drop a quick message to thank you again for the lovely review!

All the best!
Paul

“Excellent Sales Team...”

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Aug 03,2021
Minithumbup
Rebecca Dick
By: 'Murray'
Aug 03,2021
0 people found
this helpful
The sales team at Julie Twist (Paul, Rebecca and Sarah), were absolutely superb in dealing with the sale of my property. They got me the right buyer at the right price. We encountered a few bumps in the road with Covid but they kept me ...
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By: Paul
Nov 09, 2021
Hi Shannon

Thank you again for the review, the team and I really appreciated you taking the time to do so.

All the best in the future
Paul

“Quick sale at the full asking price...”

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Aug 02,2021
Minithumbup
By: 'David'
Aug 02,2021
0 people found
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I chose Julie Twist Properties to sell my 2 bedroom apartment in Salford Quays. I wanted an agent that has a physical presence in the area and I certainly made the right choice. My initial contact was with Sarah, but I also dealt with Paul and ...
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By: Paul
Nov 09, 2021
Hi David,

A big thanks for the lovely review, it is much appreciated!

Kind Regards
Paul

“Genuinely Fantastic Agents...”

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Aug 02,2021
Minithumbup
By: 'James'
Aug 02,2021
0 people found
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Couldn't ask for better agents! Everyone involved in my sale was helpful, polite and always made themselves available which was greatly appreciated. Special shoutouts to Sarah for helping negotiate the sale, to Paul for getting the sale over the line and to Franc for showing ...
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By: James
Nov 09, 2021
Hi James.

I just wanted to drop a quick message to thank you again for the lovely review!

All the best!
Paul

“I purchased a flat through Sarah, Rebecca and......”

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Jul 30,2021
Minithumbup
By: 'Chris'
Jul 30,2021
0 people found
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I purchased a flat through Sarah, Rebecca and Paul - and was really impressed throughout the process. The transaction was smooth, and the team were very helpful and accommodating. Thank you!...
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By: Paul
Nov 09, 2021
Hi Chris,
A big thanks for the lovely review, it is much appreciated!

Kind Regards
Paul

Tenant Fees

HOLDING DEPOSIT (PER TENANCY)
One weeks rent. This is to reserve the property. Please note: This will be withheld if any relevant person (including any guarantor(s) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement ( and/or Dee of Guarantee) within 15 calendar days ( or other deadline for Agreement as mutually agreed in writing)

SECURITY DEPOSIT - FOR A RENTAL AMOUNT UNDER £50,00 PER YEAR
Five weeks rent. This is to cover damages or defaults on the part of the tenant during the tenancy.

SECURITY DEPOSIT - FOR A RENTAL AMOUNT OF OR OVER £50,00 PER YEAR)
Six weeks rent- This is to cover damages or defaults on the part of the tenant during the tenancy.

UNPAID RENT
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to purse non-payment of rent. Please note: This will not be levied until the rent is more than 14 days in arrears.

LOST KEYS (OR OTHER SECURITY DEVICE(S)
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual cost of a locksmith, new lock and replacement keys for the tenant, landlord and any other person requiring keys will be charged to the tenant.
If extra costs are incurred there will be a charge of £15 per hour (Inc. VAT) for time taken replacing lost key(s) or other security device(s).

CHANGE OF SHARER
(Tenant’s Request) £50 (Inc. VAT) per replacement tenant or any reasonable cost incurred if higher.
The cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to- Rent, deposit registration as well as the preparation and execution of new legal documents.

EARLY TERMINATION
(Tenant’s Request)
Should the tenant wish to leave their contract early, they shall be liable to the landlord’s cost in re-letting the property as well as all rent due under the tenancy until the start date of the replacing tenancy. These costs will be no more that the maximum amount of rent outstanding on the tenancy.

CLEANING CHARGES
Check out cleans from £80(Inc. VAT)
Carpet and upholstery cleaning from £25(Inc. VAT)
Appliance/oven cleaning from £20(Inc. VAT)
Rubbish Removal £3.50 (inc. VAT) per bin bag
Furniture Removal (price will depend on size and quantity of items)
Last updated at 08/06/2019, 4:53 PM by Julie Twist
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Julie Twist Properties
Complaints Handling Procedures
1.    Any complaints to be dealt with under this procedure should be in writing.
 
2.      The Office Manager or Director of the company is responsible for the particular branch will initially deal with the complaint.
  
3.      Your complaint will be acknowledged within 3 working days of receiving the initial complaint.
 
4.      You complaint will then be fully investigated and a detailed written response will be made.
 
5.      If you are not satisfied with the outcome of our initial investigation, your complaint will be reviewed by a Julie Twist the Managing Director either by e mail to [email protected] or by post to 237-239 Deansgate, Manchester M3 4EN and a detailed response will be made including our final view point.
 
6.      In the event that the final view point still fails to satisfy your complaint, you have the option to refer the matter to the Ombudsman for Estate Agents within 6 months of the final viewpoint letter.  The Property Ombudsman, Beckett House, 4 Bridge StreetSalisbury,Wiltshire SP1 2LX.  Tel: 01722 333306   Fax: 01722 332296.
 
 
 
 
 
Last updated at 2:18 PM 22/12/2021 by allAgents

Awards won by Julie Twist Properties

Regional Awards won by Julie Twist Properties

Individual Branch Awards

Manchester, M4

Manchester, M3

Manchester, M50



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Julie Twist Properties