Julie Twist Properties
4.6/5, 722 reviews
92% recommended
98% sales valuation accuracy
95% sales fee satisfaction
84% lettings valuation accuracy
85% lettings fee satisfaction



Property Features

Julie Twist Properties was Manchester's first Letting and Estate Agent, opening its doors in 1994. show more Julie Twist Properties was Manchester's first Letting and Estate Agent, opening its doors in 1994.
Julie Twist the City Centre Property Specialist

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 98% 95% £85,000 £524,225
Lettings 84% 85% £400 £3,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
129 13 261 33 115 1 132 2 27 9
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Extremely helpful throughout the sale process......”

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Nov 05,2019
Minithumbup
Paul Sutemire
By: 'Ian'
Nov 05,2019
0 people found
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Extremely helpful throughout the sale process. Communication brilliant kept me in touch with the sale throughout. Would use Julie Twist again...
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“Very good...”

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Oct 25,2019
Minithumbup
Yvonne
Kelly Davenport
By: 'Mark'
Oct 25,2019
0 people found
this helpful
Yvonne, Kelly and Fil are always prompt and clear with their communication and have consistently provided an excellent service. Many thanks indeed....
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By: Yvonne Cook
Oct 28, 2019
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Thank you Mark for your lovely comments, also glad to hear we are doing a good job ...

“We have been renting our apartment for over 3......”

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Oct 24,2019
Minithumbup
Yvonne
Margaret Proctor
By: 'Alexis'
Oct 24,2019
0 people found
this helpful
We have been renting our apartment for over 3 years. Earlier this year, the apartment above us had a major water leak. We were away at the time. When we returned we found the whole ceiling of our bathroom badly stained with brown water marks. Several ...
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Was this helpful? Yes
By: Margaret
Oct 24, 2019
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Hello Alexis, than you for taking the time to leave such a lovely review , for myself Yvonne and Simon. Much appreciated, Many thanks again Margaret ...

“Excellent customer service and very polite al......”

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Oct 23,2019
Minithumbup
By: 'Elaine'
Oct 23,2019
0 people found
this helpful
Excellent customer service and very polite all the way. Even after completion, they responded to all our queries. I highly recommended Julie & Twist!...
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“NOT PROFESSIONAL AT ALL When you receive the......”

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Oct 23,2019
Minithumbdown
By: 'Ahmed'
Oct 23,2019
0 people found
this helpful
NOT PROFESSIONAL AT ALL When you receive the property you should meet someone from the state agency at the property to give you the keys and show you the flat and take pictures of any damages . That didn't happen instead they told me to go ...
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Was this helpful? Yes
By: Stacie wright
Oct 24, 2019
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Hi Ahmed Firstly, we would like to apologise should you feel that you have not received the level of service that we wish to provide. We would like to answer the points that you have raised on this review individually 1. When moving into a property, all of our tenants meet a member of the team to run through the move in with at the office. When you collect keys, you are provided a detailed inventory with pictures and are advised to review this and return to the office within 3 wor ...

“Really impressed!...”

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Oct 22,2019
Minithumbup
Paul Sutemire
Sarah Leach
By: 'Elaine'
Oct 22,2019
0 people found
this helpful
Estate agents often get a lot of criticism but the team at Julie Twist were fantastic from start to finish when dealing with my sale, Special thanks to Paul and Sarah who dealt with all queries promptly and kept me informed on how things were ...
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Was this helpful? Yes
By: Paul
Oct 23, 2019
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Hi Elaine, Thank you for the lovely review, it is much appreciated and good luck with your move. All the best Paul & Sarah. ...

“Efficient and effective moving in process...”

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Oct 11,2019
Minithumbup
Yvonne
Yvonne
By: 'Neil'
Oct 11,2019
0 people found
this helpful
The experience was efficient and effective. Many thanks to Yvonne who responded to all our enquiries and made the moving in process straight forward....
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By: Yvonne Cook
Oct 23, 2019
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Thank you so much for your lovely comments, Neil. I am glad you have had a stress free move to your new home and hope you enjoy living in the property ...

“Julie Twist offers exceptional and fast servi......”

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Oct 05,2019
Minithumbup
Paul Sutemire
Sarah Leach
By: 'Howrey'
Oct 05,2019
0 people found
this helpful
Julie Twist offers exceptional and fast service to its customers. I want to the thank them for their professionalism and their help in making the property transaction smooth and successful. Throughout the transaction they kept tracking the process and made sure that all sides were ...
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“We have recently moved into our new flat. The......”

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Sep 18,2019
Minithumbup
By: 'pooria'
Sep 18,2019
0 people found
this helpful
We have recently moved into our new flat. The process went smoothly and the staff at the Julie Twist were all nice and helpful, especially Helen!...
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Was this helpful? Yes
By: Helen Bowers
Feb 10, 2020
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Thanks for the kind comments. You've been a lovely tenant to deal with. Hope you continue to enjoy your stay in Manchester! All the best, Helen Bowers ...

“I rang Julie Twist on Friday and spoke to Fil......”

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Sep 16,2019
Minithumbup
By: 'Denise'
Sep 16,2019
0 people found
this helpful
I rang Julie Twist on Friday and spoke to Fil who came out the next day to assess our property and took photos. On Sunday I received an email saying the property was live online. By Monday there were a number of viewing organised and ...
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“Without doubt the most helpful, friendly and ......”

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Sep 16,2019
Minithumbup
Sian
Kelly Davenport
By: 'Bridget'
Sep 16,2019
0 people found
this helpful
Without doubt the most helpful, friendly and professional estate agents I've had the pleasure of using. If I could give more stars I would! Special thanks to Sian and Kelly!...
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“Just had panel heaters fitted in my apartment......”

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Sep 10,2019
Minithumbup
Margaret Proctor
David
By: 'Steve'
Sep 10,2019
0 people found
this helpful
Just had panel heaters fitted in my apartment and I'm delighted with the efficiency and quality of the install. Thank you to Margaret and the team....
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Was this helpful? Yes
By: Margaret
Sep 10, 2019
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Hi Steve, It was our pleasure and thank you for taking the time to leave such a lovely review, Kind Regards Margaret & Simon. ...

“Very efficient and professional and very easy......”

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Aug 14,2019
Minithumbup
Yvonne
By: 'alan'
Aug 14,2019
0 people found
this helpful
Very efficient and professional and very easy to communicate with. Yvonne and her team have handled my property for a number of years now and I’ve been very happy with the service. Thank you...
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“Julie Twist made our first proper move smooth......”

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Aug 10,2019
Minithumbup
Yvonne
Sian Davenport
By: 'Jess'
Aug 10,2019
0 people found
this helpful
Julie Twist made our first proper move smooth and easy, with quick communication and helpful, friendly staff including Yvonne Cook and Sian Davenport....
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“All the letting staff at Julie twist properti......”

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Aug 08,2019
Minithumbup
Yvonne
Sian Davenport
By: 'Steve'
Aug 08,2019
0 people found
this helpful
All the letting staff at Julie twist properties have been very professional, friendly and dedicated to finding the right tenant for my apartment. The whole process was smooth and effortless. Thank you ....
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“Rentals or Sales, they are the best in TownR......”

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Aug 08,2019
Minithumbup
Paul Sutemire
By: 'Nikki'
Aug 08,2019
1 people found
this helpful
Rentals or Sales, they are the best in Town Rebecca, Paul and Fillipo, managed my purchase in a professional mannered assisted me every step of the way and then introduced me to the rental team, who successfully found tenants for my apartment. When it came ...
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Was this helpful? Yes
By: Paul
Aug 10, 2019
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Hi Nikki, Thank you so much for the lovely review for the team, it was a pleasure and I am glad we managed to get the sale through eventually. Best Wishes Paul ...

“We recently moved our rental properties to Ju......”

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Aug 07,2019
Minithumbup
Sian
By: 'Michael'
Aug 07,2019
0 people found
this helpful
We recently moved our rental properties to Julie Twist on a let and manage basis. Form day one, they have been excellent; faultless. Our flats needed some work to bring them back up to a decent standard, and Margaret and her team did a great ...
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“Excellent start to our new rental property......”

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Aug 06,2019
Minithumbup
By: 'Carys'
Aug 06,2019
0 people found
this helpful
We've just moved house from one rented property to another and the process has been so smooth with JTP. Everything in the run up to the move was handled online/through the property file portal so we could do all the necessary forms, checks and ...
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Was this helpful? Yes
By: Helen Bowers
Feb 10, 2020
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Hi Carys Thank you for your feedback, it's very much appreciated. Kind Regards Helen Bowers ...

“The maintenance team is very effective and tr......”

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Jul 31,2019
Minithumbup
Margaret Proctor
Margaret Proctor
By: 'Mohamed'
Jul 31,2019
0 people found
this helpful
The maintenance team is very effective and tries to resolve issues as quickly as possibly. We had a radiator leak and it was fixed in less than 24 hours....
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“Excellent...”

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Jul 08,2019
Minithumbup
Kelly Davenport
By: 'Imogen'
Jul 08,2019
0 people found
this helpful
Excellent - everyone I spoke to at Julie Twist was very helpful and friendly throughout, I would definitely recommend them...
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Was this helpful? Yes
By: Helen Bowers
Feb 10, 2020
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Thanks for your feedback Imogen, it's very much appreciated! Kind Regards Helen Bowers ...

“Very responsive...”

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Jul 08,2019
Minithumbup
Sarah Leach
By: 'Mike'
Jul 08,2019
0 people found
this helpful
Very prompt response to email enquiries and kept chasing solicitors and keeping us up to date throughout the buying process....
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“Simon is a superstar!...”

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Jun 20,2019
Minithumbup
Margaret Proctor
By: 'Joseph'
Jun 20,2019
0 people found
this helpful
Simon is a superstar! This guy honestly goes the extra mile and has helped ease my girlfriend and I into our new rented property with ease. Top bloke, unlike experiences with previous estate agents, this guy cares! Margaret gets a shoutout too for organisation. Julie ...
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Was this helpful? Yes
By: Margaret
Jun 21, 2019
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Hi Joseph, thank you for taking the time to write such a lovely review for Simon and myself, it's very much appreciated. If there's anything we can help you with in the future, please contact us and we'll endeavour to be of assistance, Best regards Margaret & Simon. ...

“Extremely awsome and friendly folks. Carla,Margaret & Simon are just wonderful.They did just a great job for me . Very helpful. Awesome. Amazing....”

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Jun 20,2019
Minithumbup
Margaret Proctor
By: 'Mohamed'
Jun 20,2019
0 people found
this helpful
Carla , Margret and Simon are extremely friendly and helpful . All did just a wonderful job . Simon deserves a rase . Simon is a very helpful person . All are extremely friendly folks .Also I would like to say thank you very much indeed to the landlord . He ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Carla
Jun 30, 2019
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Hello Mohamed, Thank you for your lovely comments, we are glad we could be of help! Best wishes, The maintenance team. ...

“Poor experience...”

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Jun 19,2019
Minithumbdown
By: 'Steve'
Jun 19,2019
1 people found
this helpful
I didn't find them professional. It was a let only and they withheld 6 months advanced rent for no valid reason. I had to chase them to get an explanation on what was happening and for the money to be lodged to my account. Very disappointing ...
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Comment on agent fees
Poor experience.
Was this helpful? Yes
By: Steve
Jun 21, 2019
View all comments (2)
All I expected was to be informed and you didn't do that. Very simple. There was no apology and you just defended it, instead of a simple, we apologise, that should not have happened etc. I don't remember signing an agreement for you to hold the money or any communication that made that clear. Yes, its a serious allegation but I stated facts. The bad experience continues, I posted for one reason - because you couldn't apologise and did not recognise my concern. That is arrogant and it's my ...

“Thank you for your help...”

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Jun 18,2019
Minithumbup
By: 'Eric'
Jun 18,2019
0 people found
this helpful
Thank you Ani for your help and finding my dream home. We really appreciate all you have done for us. Many thanks Eric...
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Comment on agent fees
Not applicable to the buyer, we offered to pay for the service helping us to find a property.
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“Amazing Service...”

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Jun 18,2019
Minithumbup
Yvonne
Kelly Davenport
By: 'OD'
Jun 18,2019
0 people found
this helpful
Excellent customer service. Quick response at all time and very helpful staff. I'm very grateful for Yvonne service. She has been very keen in responding my emails and willing to solve any issues....
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“Repairs Department Kudos...”

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Jun 14,2019
Minithumbup
Margaret Proctor
By: 'SL'
Jun 14,2019
0 people found
this helpful
Just wanted to give a shout out to the maintenance dept at Julie Twist. Been renting for 3 years and they have helped with all sorts of problems big and small. Keep it up....
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“Management...”

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Jun 05,2019
Minithumbup
Yvonne
Yvonne
By: 'Dave'
Jun 05,2019
0 people found
this helpful
Yvonne always provides a good, responsive and positive service. I feel confident that should any issues arise, they will be handled quickly and professionally....
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Comment on agent fees
OK
Was this helpful? Yes

“They are always there to help,best experience received in sales process...”

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May 29,2019
Minithumbup
Paul Sutemire
Kelly Davenport
By: 'Wei'
May 29,2019
0 people found
this helpful
Love the passion and their commitment in doing their job. They have supported me throughout the sales. The best servive I have experienced and received from Paul,Kelly and Ani that no other agents provide. Thanks JT!...
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Comment on agent fees
good
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“Great Maintenance Service...”

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May 27,2019
Minithumbup
Margaret Proctor
By: 'Dom'
May 27,2019
1 people found
this helpful
Brilliant and efficient service by Simon in the maintenance team. Replace my sink perfectly and made it look all incredibly shiny. Reliable service from Simon who has now fixed issues in my property twice. Really really happy with the service and would use them again ...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Margaret
May 28, 2019
View all comments (1)
Hello Dom, thank you for the feedback regarding the work Simon has completed at your property. I will pass on you comments to Simon, Many thanks again. ...

Tenant Fees

HOLDING DEPOSIT (PER TENANCY)
One weeks rent. This is to reserve the property. Please note: This will be withheld if any relevant person (including any guarantor(s) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement ( and/or Dee of Guarantee) within 15 calendar days ( or other deadline for Agreement as mutually agreed in writing)

SECURITY DEPOSIT - FOR A RENTAL AMOUNT UNDER £50,00 PER YEAR
Five weeks rent. This is to cover damages or defaults on the part of the tenant during the tenancy.

SECURITY DEPOSIT - FOR A RENTAL AMOUNT OF OR OVER £50,00 PER YEAR)
Six weeks rent- This is to cover damages or defaults on the part of the tenant during the tenancy.

UNPAID RENT
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to purse non-payment of rent. Please note: This will not be levied until the rent is more than 14 days in arrears.

LOST KEYS (OR OTHER SECURITY DEVICE(S)
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual cost of a locksmith, new lock and replacement keys for the tenant, landlord and any other person requiring keys will be charged to the tenant.
If extra costs are incurred there will be a charge of £15 per hour (Inc. VAT) for time taken replacing lost key(s) or other security device(s).

CHANGE OF SHARER
(Tenant’s Request) £50 (Inc. VAT) per replacement tenant or any reasonable cost incurred if higher.
The cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to- Rent, deposit registration as well as the preparation and execution of new legal documents.

EARLY TERMINATION
(Tenant’s Request)
Should the tenant wish to leave their contract early, they shall be liable to the landlord’s cost in re-letting the property as well as all rent due under the tenancy until the start date of the replacing tenancy. These costs will be no more that the maximum amount of rent outstanding on the tenancy.

CLEANING CHARGES
Check out cleans from £80(Inc. VAT)
Carpet and upholstery cleaning from £25(Inc. VAT)
Appliance/oven cleaning from £20(Inc. VAT)
Rubbish Removal £3.50 (inc. VAT) per bin bag
Furniture Removal (price will depend on size and quantity of items)
Last updated at 08/06/2019, 4:53 PM by Julie Twist
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Julie Twist Properties
Complaints Handling Procedures
1.    Any complaints to be dealt with under this procedure should be in writing.
 
2.      The Office Manager or Director of the company is responsible for the particular branch will initially deal with the complaint.
  
3.      Your complaint will be acknowledged within 3 working days of receiving the initial complaint.
 
4.      You complaint will then be fully investigated and a detailed written response will be made.
 
5.      If you are not satisfied with the outcome of our initial investigation, your complaint will be reviewed by a Julie Twist the Managing Director either by e mail to [email protected] or by post to 237-239 Deansgate, Manchester M3 4EN and a detailed response will be made including our final view point.
 
6.      In the event that the final view point still fails to satisfy your complaint, you have the option to refer the matter to the Ombudsman for Estate Agents within 6 months of the final viewpoint letter.  The Property Ombudsman, Beckett House, 4 Bridge StreetSalisbury,Wiltshire SP1 2LX.  Tel: 01722 333306   Fax: 01722 332296.
 
 
 
 
 
Last updated at 2:18 PM 22/12/2021 by allAgents

Awards won by Julie Twist Properties

Regional Awards won by Julie Twist Properties

Individual Branch Awards

Manchester, M4

Manchester, M3

Manchester, M50



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Julie Twist Properties