Julie Twist Properties
4.6/5, 722 reviews
92% recommended
98% sales valuation accuracy
95% sales fee satisfaction
84% lettings valuation accuracy
85% lettings fee satisfaction



Property Features

Julie Twist Properties was Manchester's first Letting and Estate Agent, opening its doors in 1994. show more Julie Twist Properties was Manchester's first Letting and Estate Agent, opening its doors in 1994.
Julie Twist the City Centre Property Specialist

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 98% 95% £85,000 £524,225
Lettings 84% 85% £400 £3,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
129 13 261 33 115 1 132 2 27 9
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Thank you...”

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Jul 28,2018
Minithumbup
Sian
By: 'LMT'
Jul 28,2018
0 people found
this helpful
Sian and Helen (the dropdown box isn't working for a second person!) thank you for your patience and understanding. And for making it work for everyone! Excellent service. Much appreciated....
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“Responsive...”

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Jul 25,2018
Minithumbup
By: 'Tom'
Jul 25,2018
0 people found
this helpful
I have found the staff to be responsive and attentive to deal with. Helen has been keen to help where possible and always willing to point me in the right direction....
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Comment on agent fees
Slightly excessive
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“Sale...”

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Jul 25,2018
Minithumbup
Paul Sutemire
By: 'Andy'
Jul 25,2018
0 people found
this helpful
Jule Twist Properties are by far the best Estate Agents for city centre properties in Manchester. Paul Sutemire dealt with the sale of my property, I couldn't fault Paul, he was curtious, friendly, responsive, and proactive and did an excellent job of keeping me in ...
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Comment on agent fees
Reasonable
Was this helpful? Yes

“Suliman review...”

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Jul 20,2018
Minithumbup
Yvonne
By: 'Suliman'
Jul 20,2018
0 people found
this helpful
I would strongly thanks Kelly, she was truly helpful and friendly, she helped me seance I was abroad and record a video for the flat. I give 10/10 to here cooperation. She let me move in earlier.Also I would not forget Yvonne she was also ...
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Comment on agent fees
Good
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“Helen is Hepful and proffissional...”

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Jul 20,2018
Minithumbup
By: 'Hussam'
Jul 20,2018
0 people found
this helpful
Thanks for helen she was nicly and fast response she is proffisional as well.I wish her more progress and success...
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“Great communication...”

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Jul 12,2018
Minithumbup
Paul Sutemire
Sarah Leach
By: 'Harriet'
Jul 12,2018
1 people found
this helpful
Paul and Sarah both had great communication with me throughout the process and helped me to feel confident and supported as a first time buyer. Particularly Paul went above and beyond during this process, and I am so grateful that I had someone like him ...
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“Superb service...”

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Jul 11,2018
Minithumbup
Paul Sutemire
Paul Sutemire
By: 'Doe'
Jul 11,2018
0 people found
this helpful
Julie Twist Properties recently acted in the sale of a property for us and we dealt with Paul Sutemire all along the way. We couldn't fault the service we received and Paul was very proactive in mediating with the buyer and the buyer's solicitor to ...
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Comment on agent fees
About average
Was this helpful? Yes

“Professional agents...”

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Jul 06,2018
Minithumbup
By: 'Professional'
Jul 06,2018
0 people found
this helpful
My friend recommended Julie Twist Properties after experiencing a series of nightmare tenants. I must admit that Julie Twist are the most professional agents I have dealt with so far in Manchester, unlike the majority of high street estate agents. Filippo and Helen have been ...
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“good...”

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Jul 02,2018
Minithumbup
By: 'cristina'
Jul 02,2018
0 people found
this helpful
managed to rent an apartment with them after a long month of continuous search. Helen and Phil were both really supporting and helpful, even when I had several questions . looking forward to moving in...
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“Landlord's Review...”

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Jun 26,2018
Minithumbup
By: 'Ed'
Jun 26,2018
0 people found
this helpful
Helen always quick to address issues, even those outside her immediate remit, in a cheerful professional manner. She truly makes it a "one stop" for landlords....
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“Excellent Support!...”

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Jun 15,2018
Minithumbup
By: 'Man'
Jun 15,2018
0 people found
this helpful
I give Helen 10/10 for her help and support. She's always there when needed. She's very responsive and always a pleasure to deal with. BIG thank you!!...
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Comment on agent fees
I'm happy with this agents fees, they seem to be competitive with others in manchester.
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“Fantastic...”

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Jun 15,2018
Minithumbup
By: 'Sarah'
Jun 15,2018
0 people found
this helpful
Carol has been fantastic in helping sort out my deposit at the end of my tenancy. She asissted with all maintenance issues during a difficult time with the landlord and always put us at ease. She is always easy to get hold of and very ...
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By: Carol
Jun 18, 2018
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Thank you for taking the time to leave me a lovely review, always here to help! take care of yourselves Carol :) ...

“Maintenance...”

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Jun 11,2018
Minithumbup
Margaret Proctor
By: 'Alison'
Jun 11,2018
0 people found
this helpful
Thank you to Margaret and Dave for their excellent prompt and helpful service in redecorating/refurbishing my apartment after a long let, and bringing it back to an excellent, fresh and clean condition....
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By: Margaret
Jun 12, 2018
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Hello Alison, We're delighted that you are happy with our help and service. Thank you for you kind comments, it's very much appreciated. Best Wishes Margaret & David. ...

“Very friendly and responsive...”

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Jun 11,2018
Minithumbup
By: 'Carrie'
Jun 11,2018
0 people found
this helpful
With living in our apartment for a few months now, we are more than happy with the help and fast response the agency has. We have had 2 maintence issues which were resolved on the day and had a very fast turn around. The agency seem ...
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Comment on agent fees
Agent fees are always a bit high but I guess that’s how it is
Was this helpful? Yes
By: Margaret Proctor
Jun 15, 2018
View all comments (3)
Hello Carrie, Thank you for your kind comments, very much appreciated. We're also more than happy to help. Many thanks again, Margaret ...

“lies and preference...”

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Jun 06,2018
Minithumbdown
By: 'olu'
Jun 06,2018
0 people found
this helpful
i phoned to rent a flat i had viewed only to be told lanlord has decided to sell it..funny enough it says let agreed now.. im highly disappointed and my instict tells me there was some passive discrimination going on.....
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Comment on agent fees
not a good experience at all..
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“Brilliant...”

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Jun 04,2018
Minithumbup
By: 'BM'
Jun 04,2018
0 people found
this helpful
Everyone that I was able to deal with was very friendly and helpful. Would strongly recommend for any local landlords!...
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Comment on agent fees
Good, very fair.
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“Maintenance services...”

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May 31,2018
Minithumbup
Margaret Proctor
David
By: 'Simon'
May 31,2018
0 people found
this helpful
Having purchased a flat in Castlefield I needed it decorating and a few other small jobs doing to get it ready for occupation. I had never dealt with Julie Twist before but found them to be really helpful and responsive. Margaret arranged for Dave to ...
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Was this helpful? Yes
By: Margaret Proctor
Jun 15, 2018
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Hello Simon, Thank you for you feedback and kind comments. If you require any maintenance work in the future, please get in touch and we'll be more than happy to help, Thank you again, best wishes Margaret ...

“Brilliant Service...”

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May 29,2018
Minithumbup
Yvonne
By: 'Ben'
May 29,2018
0 people found
this helpful
This is the first time i've ever rented a property through an agency and it was so much easier than I expected. The main reason for this was Yvonne and how helpful she was. She was always there to speak when I had questions and ...
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Comment on agent fees
My only criticism is the fees were a bit excessive
Was this helpful? Yes

“Renting in M1...”

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May 29,2018
Minithumbup
By: 'Wong'
May 29,2018
0 people found
this helpful
I am satisfied with the service provided by Helen Bowers and Sian Davenport. They were clear with the fees since the beginning when I went for a viewing. They were also friendly, very helpful and quick at replying to emails. Thank you for the service....
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Comment on agent fees
Reasonable fees
Was this helpful? Yes
By: Sian Davenport
May 31, 2018
View all comments (1)
Thanks for your kind words. We hope you settle into your new home soon! ...

“Professional performance...”

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May 17,2018
Minithumbup
Rebecca Dick
Paul Sutemire
By: 'City'
May 17,2018
0 people found
this helpful
Great work from the two employees highlighted plus Sarah Leach in the office and Franc showing me the premises twice. Very professional team that made the whole process concise and never held up from their end. Highly rated....
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“Very helpful and professional...”

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May 09,2018
Minithumbup
By: 'Ellen'
May 09,2018
0 people found
this helpful
Jack has been exceptionally helpful from the viewing tomhsnding over keys. Always made himself available for return visits to the flat and kept me informed throughout the process. Highly recommended...
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Comment on agent fees
Very reasonable for time they spent with me
Was this helpful? Yes
By: jack stabler
May 10, 2018
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Thank you so much for the Review Ellen, much apprecaited. I will see you on Friday! have a nice week ...

“Competant professional and friendly...”

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May 08,2018
Minithumbup
By: 'Alistair'
May 08,2018
0 people found
this helpful
A very professional and comprehensive level of support to me as a landlord and with helpful support to match prospective tenants. An asset to Julie Twist and a good representative for the property services they provide....
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Comment on agent fees
okay
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By: Jack stabler
May 08, 2018
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Thank you very much alistair, enjoy helping you find tenants for your properties. Kind regards jack Stabler ...

“very friendly and professional...”

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May 07,2018
Minithumbup
Yvonne
By: 'stef'
May 07,2018
0 people found
this helpful
I am very happy with the service, quick responce and very helpful lady. Always trying to make sure she understands our needs and always replies to emails....
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Comment on agent fees
good
Was this helpful? Yes
By: Yvonne Cook
May 08, 2018
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Thank you so much for your lovely comments Stef, always happy to help my tenants with any questions or needs they may have ...

“Extremely helpful...”

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May 03,2018
Minithumbup
Yvonne
By: 'Excellent'
May 03,2018
0 people found
this helpful
I have used Julie Twist for many years and I have found them excellent and professional. Yvonne Cook is very good at her job, when I send her an e mail she gets back to me immediately. She is so helpful and professional, any issue ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Yvonne Cook
May 07, 2018
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Thank you Jane for you lovely comments, also happy to help. ...

“Excellent Experience, Fantastic Agent...”

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May 03,2018
Minithumbup
By: 'Christine'
May 03,2018
0 people found
this helpful
Just wanted to say thank you to Ani Kraja and his team for selling my property for a fantastic price, service was second to non. Giving my complicated circumstances Ani promised me that he would took after the property as it was his and true ...
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Comment on agent fees
Not cheap but the service I have been provided money can’t buy.
Was this helpful? Yes

“Excellent...”

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May 03,2018
Minithumbup
By: 'Sean'
May 03,2018
0 people found
this helpful
Excellent customer service very welcoming. Our agent Jack is very humbling well presented always with a smile and has been a joy to meet. We have been kept well updated throughout the process from the start to the beginning of our new chaper living in ...
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Comment on agent fees
All fees have been made clear from the start very happy
Was this helpful? Yes
By: Jack Stabelr
May 08, 2018
View all comments (1)
Thank you for the lovely review, i hope your settling in well ...

“Going beyond...”

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May 03,2018
Minithumbup
By: 'John'
May 03,2018
0 people found
this helpful
First class service across the board from Julie Twist Properties, with special thanks to Helen Bowers and Carol Worthington for efficiently and effectively managing the day to day - the perfect choice for me as an overseas landlord....
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Comment on agent fees
Fees represent good value
Was this helpful? Yes
By: Carol
May 03, 2018
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Hi John That was very nice surprise, its our pleasure to look after you Carol ...

“Kitchen Flooring 71 Ribston St Manchester...”

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May 03,2018
Minithumbup
Margaret Proctor
By: 'Gregg'
May 03,2018
0 people found
this helpful
My experience, as a Landlord, with Julie Twist the past 3 years has been excellent. My latest experience has been with Margaret Proctor who arranged the very quick installation by Darren of a new laminate kitchen floor in my rental property in Hulme Manchester. The installation ...
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Comment on agent fees
Reasonable Fees for an excellent service
Was this helpful? Yes
By: Margaret Proctor
May 03, 2018
View all comments (1)
Hello Gregg, Thank you for your positive feedback. And it's lovely to learn that you've had positive experience with Julie Twist. Many thanks again from Margaret & Darren ...

“Excellent...”

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May 01,2018
Minithumbup
Yvonne
By: 'Beth'
May 01,2018
0 people found
this helpful
Yvonne is the manager of my property. She is a highly professional person. She responds to my requests promptly and in a very positive way. Nothing is too much for her. She is exceptionally good and adds value to the agency.A real star....
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Comment on agent fees
Satisfactory
Was this helpful? Yes
By: Yvonne Cook
May 01, 2018
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Thank you for your lovely comments Beth, always happy to help ...

“Thank you...”

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Apr 30,2018
Minithumbup
Yvonne
By: 'Cara'
Apr 30,2018
0 people found
this helpful
Hello I am very pleased with the service i received during my application process. Thanks for your patience as i was very busy at work during this process....
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Comment on agent fees
The extra fee i had to pay to uk tenant data wasn't mentioned during my viewing. Fees are high in my opinion
Was this helpful? Yes
By: Yvonne Cook
May 01, 2018
View all comments (1)
Thank you for your comments Cara, I hope you enjoy your new home ...

Tenant Fees

HOLDING DEPOSIT (PER TENANCY)
One weeks rent. This is to reserve the property. Please note: This will be withheld if any relevant person (including any guarantor(s) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement ( and/or Dee of Guarantee) within 15 calendar days ( or other deadline for Agreement as mutually agreed in writing)

SECURITY DEPOSIT - FOR A RENTAL AMOUNT UNDER £50,00 PER YEAR
Five weeks rent. This is to cover damages or defaults on the part of the tenant during the tenancy.

SECURITY DEPOSIT - FOR A RENTAL AMOUNT OF OR OVER £50,00 PER YEAR)
Six weeks rent- This is to cover damages or defaults on the part of the tenant during the tenancy.

UNPAID RENT
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to purse non-payment of rent. Please note: This will not be levied until the rent is more than 14 days in arrears.

LOST KEYS (OR OTHER SECURITY DEVICE(S)
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual cost of a locksmith, new lock and replacement keys for the tenant, landlord and any other person requiring keys will be charged to the tenant.
If extra costs are incurred there will be a charge of £15 per hour (Inc. VAT) for time taken replacing lost key(s) or other security device(s).

CHANGE OF SHARER
(Tenant’s Request) £50 (Inc. VAT) per replacement tenant or any reasonable cost incurred if higher.
The cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to- Rent, deposit registration as well as the preparation and execution of new legal documents.

EARLY TERMINATION
(Tenant’s Request)
Should the tenant wish to leave their contract early, they shall be liable to the landlord’s cost in re-letting the property as well as all rent due under the tenancy until the start date of the replacing tenancy. These costs will be no more that the maximum amount of rent outstanding on the tenancy.

CLEANING CHARGES
Check out cleans from £80(Inc. VAT)
Carpet and upholstery cleaning from £25(Inc. VAT)
Appliance/oven cleaning from £20(Inc. VAT)
Rubbish Removal £3.50 (inc. VAT) per bin bag
Furniture Removal (price will depend on size and quantity of items)
Last updated at 08/06/2019, 4:53 PM by Julie Twist
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Julie Twist Properties
Complaints Handling Procedures
1.    Any complaints to be dealt with under this procedure should be in writing.
 
2.      The Office Manager or Director of the company is responsible for the particular branch will initially deal with the complaint.
  
3.      Your complaint will be acknowledged within 3 working days of receiving the initial complaint.
 
4.      You complaint will then be fully investigated and a detailed written response will be made.
 
5.      If you are not satisfied with the outcome of our initial investigation, your complaint will be reviewed by a Julie Twist the Managing Director either by e mail to [email protected] or by post to 237-239 Deansgate, Manchester M3 4EN and a detailed response will be made including our final view point.
 
6.      In the event that the final view point still fails to satisfy your complaint, you have the option to refer the matter to the Ombudsman for Estate Agents within 6 months of the final viewpoint letter.  The Property Ombudsman, Beckett House, 4 Bridge StreetSalisbury,Wiltshire SP1 2LX.  Tel: 01722 333306   Fax: 01722 332296.
 
 
 
 
 
Last updated at 2:18 PM 22/12/2021 by allAgents

Awards won by Julie Twist Properties

Regional Awards won by Julie Twist Properties

Individual Branch Awards

Manchester, M4

Manchester, M3

Manchester, M50



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Julie Twist Properties