Julie Twist Properties
4.6/5, 722 reviews
92% recommended
98% sales valuation accuracy
95% sales fee satisfaction
84% lettings valuation accuracy
85% lettings fee satisfaction



Property Features

Julie Twist Properties was Manchester's first Letting and Estate Agent, opening its doors in 1994. show more Julie Twist Properties was Manchester's first Letting and Estate Agent, opening its doors in 1994.
Julie Twist the City Centre Property Specialist

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 98% 95% £85,000 £524,225
Lettings 84% 85% £400 £3,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
129 13 261 33 115 1 132 2 27 9
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Images & Videos

“Very happy with the service...”

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Apr 30,2018
Minithumbup
Paul Sutemire
Rebecca Dick
By: 'Mike'
Apr 30,2018
0 people found
this helpful
As the buyer of a property for which Julie Twists was the estate agent, Rebecca and Paul really helped progress any matter or query I had speedily and to a really good standard - I'm very happy with the service I got from Rebecca and ...
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Was this helpful? Yes

“Fantastic service, would definitely recommend...”

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Apr 29,2018
Minithumbup
Paul Sutemire
Rebecca Dick
By: 'Natalie'
Apr 29,2018
0 people found
this helpful
I recently sold my flat with Julie Twist properties and from the point of advertising through to completion I experienced excellent service. I was kept fully informed at all stages and any queries were resolved quickly. Both Paul and Rebecca went above and beyond to ...
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Comment on agent fees
Good
Was this helpful? Yes

“Very Helpful...”

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Apr 27,2018
Minithumbup
Margaret Proctor
By: 'Sarah'
Apr 27,2018
0 people found
this helpful
Margaret and her team are offering an excellent maintenance service. Most importantly Margaret communicates well with Landlords. I would recommend....
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Comment on agent fees
Moderate
Was this helpful? Yes
By: Margaret Proctor
Apr 27, 2018
View all comments (1)
Hello Sarah, It was my pleasure, and thank you for your kind comments. If you require any further maintenance work, then please get in touch and I'll be more than happy to help. Much appreciated, thanks again Margaret . ...

“A tenacious team who fully supported my difficult sale...”

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Apr 25,2018
Minithumbup
Kelly Davenport
By: 'Ms'
Apr 25,2018
0 people found
this helpful
My sale was complicated by an exiting tenant who had somewhat damaged the property and then it was embroiled in the post Grenfell Tower cladding issues. This team was brought in post Andrew scoffings departure and were professional from the start. They led when was ...
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Comment on agent fees
Appropriate for the job and we'll earned
Was this helpful? Yes
By: Kelly Davenport
Apr 25, 2018
View all comments (1)
Thank you for your comments they are really appreciated. This sale was a real team effort with yourself, the buyer, myself and Paul all working together to get the sale through. We wish you all the best for the future. ...

“1st time Renting a property...”

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Apr 24,2018
Minithumbup
Julie
By: 'Helen'
Apr 24,2018
0 people found
this helpful
Excellent advice and service from Julie and her team. They were very honest, helpful, courteous and could not do enough to help. What you see is what you get there is no smoke and mirrors. I would definitely use them again in fact a colleague ...
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Comment on agent fees
The fees were very fair. I did shop around and chose this company and I am so glad I did.
Was this helpful? Yes

“Super Easy and helpfil...”

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Apr 17,2018
Minithumbup
Yvonne
Sian Davenport
By: 'Liz'
Apr 17,2018
0 people found
this helpful
I have recently rented a property through Julie Twist and I have to say the experience was refreshing. Really helpful and approachable staff. very easy online/email process to follow with paperwork. I would recommend anyone to rent a property through them....
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Comment on agent fees
Seemed fairly standard
Was this helpful? Yes
By: Yvonne Cook
Apr 18, 2018
View all comments (1)
Thank you Liz for your lovely comments, always happy to help our tenants and give them a easy and enjoyable move in to there new home. ...

“Exceptional service...”

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Apr 12,2018
Minithumbup
Sarah Leach
Paul Sutemire
By: 'Joe'
Apr 12,2018
1 people found
this helpful
I've recently purchased a flat through Julie Twist who were a breath of fresh air compared to other agents in the area. Excellent communication throughout the process and Sarah and Paul were a pleasure to deal with....
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Was this helpful? Yes

“Excellent service...”

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Apr 12,2018
Minithumbup
Sian
By: 'Anthony'
Apr 12,2018
0 people found
this helpful
I use Julie twist to rent out several apartments I own in the city centre. The service is always excellent....
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Comment on agent fees
The fees are very competitive and the service is second to none.
Was this helpful? Yes

“Great Help in buying property...”

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Apr 11,2018
Minithumbup
Sarah Leach
Paul Sutemire
By: 'Jones'
Apr 11,2018
0 people found
this helpful
We are overseas buyers from Hong Kong. Really thanks Sarah and Franc in helping us to view various properties during our searching process. It is very troublesome for an overseas buyer to have skype viewing or video taking, but they did it very well. Paul ...
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Comment on agent fees
Good
Was this helpful? Yes

“New landlord experience...”

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Apr 11,2018
Minithumbup
By: 'Stephen'
Apr 11,2018
0 people found
this helpful
I recently moved the management of my flat over to Julie Twist having been unimpressed with the previous managing agent. So far I've been much more impressed. Helen, Carol and Filippo have all been very friendly, polite and quick to respond to queries and the ...
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Was this helpful? Yes

“Efficient and Courteous...”

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Apr 11,2018
Minithumbup
By: 'Lorraine'
Apr 11,2018
0 people found
this helpful
Following a leak from a neighbour's flat ...just as we were going holiday, Carol stepped in and sorted everything. Even to the point of emailing me whilst i was away to say it was resolved.Carol's efficiency really put our mind at rest. Thank you ...
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Comment on agent fees
Not applicable
Was this helpful? Yes
By: Carol
Apr 11, 2018
View all comments (1)
Hi Lorraine, it was my pleasure, i wanted you to enjoy your holiday without worryinng about the leak, glad you had a lovely time and you have mu number if it leaks again take care Carol ...

“St John's Gardens - Professional, Prepared and Sales-Focused...”

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Apr 06,2018
Minithumbup
By: 'Anthony'
Apr 06,2018
0 people found
this helpful
Our experience with this particular agent was excellent. He was well-prepared for the valuation, professional, personable, able to show all the relevant evidence to underpin his advice and was fantastic with follow-up information. The agent seemed to know the development very well and the prevailing ...
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Was this helpful? Yes

“Vacating flat...”

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Mar 27,2018
Minithumbup
Yvonne
By: 'Chris'
Mar 27,2018
0 people found
this helpful
I have recently completed my lease and would like to thank Carol for her help with the return of my deposit. All staff I have dealt with have been excellent in assisting with any issue I have had. Never had a problem with Julie Twist ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Yvonne Cook
Mar 28, 2018
View all comments (1)
Thank you for your lovely comments Chris, I am glad you enjoy the property and your time with Julie Twist Properties. ...

“Excellent work...”

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Mar 26,2018
Minithumbup
David
By: 'Grace'
Mar 26,2018
0 people found
this helpful
All work carried out with a high degree of quality and professionalism. Repairs completed quickly and with all details explained....
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Comment on agent fees
Handled by landlord but I understand he is very satisfied
Was this helpful? Yes

“Very Helpful...”

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Mar 26,2018
Minithumbup
By: 'Andrea'
Mar 26,2018
0 people found
this helpful
Jack was very helpful as we worked between Julia Twist and our landlord to prepare to move out of our flat and back to America. He always courteously answered my questions and quickly responded to any emails I sent. I would definitely work with him ...
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Was this helpful? Yes

“Property Exit Review...”

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Mar 26,2018
Minithumbup
By: 'Matt'
Mar 26,2018
0 people found
this helpful
I have recently completed my lease and would like to thank Carol for her efficient and timely manner in dealing with the return of my deposit, in full might I add. Carol has always been extremely helpful, very friendly and overall a pleasure to deal ...
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Was this helpful? Yes

“Great service...”

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Mar 25,2018
Minithumbup
Margaret Proctor
David
By: 'Paolo'
Mar 25,2018
0 people found
this helpful
We had some urgent issues at the new property and Margaret (Maintenance Coordinator) managed to resolve everything in two days. Very professional. David (Technician) did a great job in replacing the oven and the fridge/freezer, and re-sealing a window. He completed the job quickly ...
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Was this helpful? Yes
By: Margaret Proctor
Mar 26, 2018
View all comments (1)
Hello Paolo, You're more than welcome. Thank you for your feedback, it's very much appreciated. Kindest Regards David & Margaret. ...

“Margaret was very helpful...”

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Mar 16,2018
Minithumbup
Margaret Proctor
By: 'M1'
Mar 16,2018
0 people found
this helpful
After our boiler broke down, Margaret acted swiftly to ensure that we had our hot water back by the end of the day, and was in contact to update me regularly throughout ....
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Was this helpful? Yes
By: Margaret Proctor
Mar 19, 2018
View all comments (1)
Hello You're more than welcome. Thank you for taking the time to leave your feedback, your comments are very much appreciated, Thanks again, Margaret. ...

“Very good so far...”

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Mar 15,2018
Minithumbup
By: 'Lauren'
Mar 15,2018
0 people found
this helpful
Jack has been great. He's been nothing but helpful, accommodating and informative during our application process. He is really happy to help which is great and has made us feel really as ease with everything....
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Comment on agent fees
Only thing I was slightly annoyed about was having to pay the £20 for credit reference checks. However, I do understand this is to do with government scheme and not set by the letting agency
Was this helpful? Yes

“Jack has been excellent. The property itself is the best ......”

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Mar 14,2018
Minithumbup
By: 'Bethany'
Mar 14,2018
0 people found
this helpful
Jack has been excellent. The property itself is the best I've seen by far and I've been doing viewings for a while now. But Jack was also a great part of finding this flat, as I had found myself in a sticky situation and needed ...
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Comment on agent fees
The only fee I'm not sure about is having to pay to extend your tenancy, surely if you love the place and have been good tenants you should be allowed to extend the tenancy without paying again.
Was this helpful? Yes
By: Jack Stabler
Mar 14, 2018
View all comments (1)
Thank you so much for the review Bethany, I really appreciate this! it has been a pleasure helping you secure a property and move in quickly. If you need any assistance please let me know, Kind Regards Jack Stabler ...

“Helen has looked after our properties for some time now ......”

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Mar 14,2018
Minithumbup
By: 'Sue'
Mar 14,2018
0 people found
this helpful
Helen has looked after our properties for some time now and has provided a quick, efficient service and excellent advice that is much appreciated....
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Comment on agent fees
OK
Was this helpful? Yes

“Jack was fantastic in helping me find a flat in ......”

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Mar 07,2018
Minithumbup
By: 'Kate'
Mar 07,2018
0 people found
this helpful
Jack was fantastic in helping me find a flat in Media City! I had travelled up 5 hours from Norwich to find a flat in one afternoon before heading back home which was obviously a difficult task (!) but Jack was the first agent we met with ...
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Was this helpful? Yes
By: Jack Stabler
Mar 07, 2018
View all comments (1)
Thank you so much for the Lovely Review, i look forward to helping you go through the process for the property you are moving into. if you have any questions please do not hesitate to contact me on 0161 827 9602 or [email protected], have a great day. ...

“I have been a tenant in a managed property for ......”

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Mar 06,2018
Minithumbup
By: 'Osman'
Mar 06,2018
0 people found
this helpful
I have been a tenant in a managed property for a year now. The property is managed by Julie Twist. They have provided a very good service and I am very pleased about that. The renewal process is also so smooth and easy. Thank you ...
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Was this helpful? Yes

“Drove 30 mins each way to Manchester for my first viewing ......”

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Mar 05,2018
Minithumbdown
By: 'Lauren'
Mar 05,2018
0 people found
this helpful
Drove 30 mins each way to Manchester for my first viewing with Julie Twist estate agents, waited around for a long time and no one turned up for the viewing! Called the estate agents contact number with no luck and emailed too. Got a response back ...
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Comment on agent fees
Not got that far
Was this helpful? Yes
By: Jack stabler
Mar 06, 2018
View all comments (1)
Hello Lauren, in relation to this I do apologise regarding what has happened i will send you a video of the apartment tomorrow, if you would like to re-arrange the appointment please let me know and I will contact you tomorrow regarding this. ...

“My girlfriend and I had our first ever viewing with ......”

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Feb 27,2018
Minithumbup
By: 'Alexander'
Feb 27,2018
0 people found
this helpful
My girlfriend and I had our first ever viewing with Julie Twist yesterday, and it was the best accommodated viewing I've ever had. Arranging a viewing was quick and easy compared to most other Manchester agents. Jack, who showed us around, knew the property inside ...
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Comment on agent fees
Good - very respectable and lower than many rival agents. Everything is explained in detail.
Was this helpful? Yes
By: Jack Stabler
Feb 27, 2018
View all comments (1)
Thank you very much for the lovely review Alex, we can hopefully get the property tied up for you, if you have any questions about the property we seen or would like to proceed please let me know. Kind Regards Jack Stabler ...

“Best agent I have used in Manchester, very approachable and ......”

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Feb 22,2018
Minithumbup
By: 'Lucy'
Feb 22,2018
0 people found
this helpful
Best agent I have used in Manchester, very approachable and efficient service throughout my tenancy. They made a complicated and stressful complication at the end of my tenancy much easier to manage. They have been open and honest throughout my tenancy and it will be ...
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Comment on agent fees
The standard rate for Manchester
Was this helpful? Yes
By: Carol
Feb 22, 2018
View all comments (1)
Thank you Lucy, you have been a lovely tenant, I wish you all the best and come in and see us if you ever are in the Quays Carol ...

“We have recently completed on Home 2 with Paul being our ......”

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Feb 21,2018
Minithumbup
Paul Sutemire
By: 'Steph'
Feb 21,2018
1 people found
this helpful
We have recently completed on Home 2 with Paul being our main point of contact throughout the sale. We really couldn't fault him in anyway - always responded to emails the same day or even the same hour, he was as keen to complete the purchase ...
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Comment on agent fees
NA
Was this helpful? Yes

“Very happy with Julie Twist - renting a property through ......”

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Feb 20,2018
Minithumbup
Sian
By: 'Laura'
Feb 20,2018
0 people found
this helpful
Very happy with Julie Twist - renting a property through them was quick, efficient and without drama. Helen and Sian were a pleasure to organise the rental through....
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“I have to say that I was IMMENSELY impresssed with ......”

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Feb 20,2018
Minithumbup
By: 'Stephen'
Feb 20,2018
0 people found
this helpful
I have to say that I was IMMENSELY impresssed with their services. I rang five agents on the first day of the enquiry and three days later four had not replied despite me quoting the very property I was interested in! Jack listened to my ...
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Comment on agent fees
Reasonable and realistic
Was this helpful? Yes
By: Jack Stabler
Feb 20, 2018
View all comments (1)
Thank you very much for the review Stephen, I hope that your application goes through for you successfully, if not you can always give me a call and i can help you with your property search and hopefully find you a great property. ...

“As a Landlord voids are a nightmare. Wasn't until I ......”

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Feb 14,2018
Minithumbdown
Sian
By: 'Adelphi'
Feb 14,2018
0 people found
this helpful
As a Landlord voids are a nightmare. Wasn't until I rang Julie Twist that I realised tenant was not responding to their emails which alarmed me. I stepped in and conducted negotiations as there seemed to be a rather strange system of paying up front ...
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Was this helpful? Yes
By: Helen Bowers
Feb 15, 2018
View all comments (1)
Thank you for your honest feedback. As you opted for our Let Only service, arranging tenancy extensions isn't included within this service however, if you wish to utilise this service it is our company policy that funds need to be paid in advance to cover the cost of the administration involved. If you wish to discuss further please feel free to contact me. Kind Regards, Helen Bowers. ...

Tenant Fees

HOLDING DEPOSIT (PER TENANCY)
One weeks rent. This is to reserve the property. Please note: This will be withheld if any relevant person (including any guarantor(s) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement ( and/or Dee of Guarantee) within 15 calendar days ( or other deadline for Agreement as mutually agreed in writing)

SECURITY DEPOSIT - FOR A RENTAL AMOUNT UNDER £50,00 PER YEAR
Five weeks rent. This is to cover damages or defaults on the part of the tenant during the tenancy.

SECURITY DEPOSIT - FOR A RENTAL AMOUNT OF OR OVER £50,00 PER YEAR)
Six weeks rent- This is to cover damages or defaults on the part of the tenant during the tenancy.

UNPAID RENT
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to purse non-payment of rent. Please note: This will not be levied until the rent is more than 14 days in arrears.

LOST KEYS (OR OTHER SECURITY DEVICE(S)
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual cost of a locksmith, new lock and replacement keys for the tenant, landlord and any other person requiring keys will be charged to the tenant.
If extra costs are incurred there will be a charge of £15 per hour (Inc. VAT) for time taken replacing lost key(s) or other security device(s).

CHANGE OF SHARER
(Tenant’s Request) £50 (Inc. VAT) per replacement tenant or any reasonable cost incurred if higher.
The cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to- Rent, deposit registration as well as the preparation and execution of new legal documents.

EARLY TERMINATION
(Tenant’s Request)
Should the tenant wish to leave their contract early, they shall be liable to the landlord’s cost in re-letting the property as well as all rent due under the tenancy until the start date of the replacing tenancy. These costs will be no more that the maximum amount of rent outstanding on the tenancy.

CLEANING CHARGES
Check out cleans from £80(Inc. VAT)
Carpet and upholstery cleaning from £25(Inc. VAT)
Appliance/oven cleaning from £20(Inc. VAT)
Rubbish Removal £3.50 (inc. VAT) per bin bag
Furniture Removal (price will depend on size and quantity of items)
Last updated at 08/06/2019, 4:53 PM by Julie Twist
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Julie Twist Properties
Complaints Handling Procedures
1.    Any complaints to be dealt with under this procedure should be in writing.
 
2.      The Office Manager or Director of the company is responsible for the particular branch will initially deal with the complaint.
  
3.      Your complaint will be acknowledged within 3 working days of receiving the initial complaint.
 
4.      You complaint will then be fully investigated and a detailed written response will be made.
 
5.      If you are not satisfied with the outcome of our initial investigation, your complaint will be reviewed by a Julie Twist the Managing Director either by e mail to [email protected] or by post to 237-239 Deansgate, Manchester M3 4EN and a detailed response will be made including our final view point.
 
6.      In the event that the final view point still fails to satisfy your complaint, you have the option to refer the matter to the Ombudsman for Estate Agents within 6 months of the final viewpoint letter.  The Property Ombudsman, Beckett House, 4 Bridge StreetSalisbury,Wiltshire SP1 2LX.  Tel: 01722 333306   Fax: 01722 332296.
 
 
 
 
 
Last updated at 2:18 PM 22/12/2021 by allAgents

Awards won by Julie Twist Properties

Regional Awards won by Julie Twist Properties

Individual Branch Awards

Manchester, M4

Manchester, M3

Manchester, M50



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Julie Twist Properties