Dexters
4/5, 2237 reviews
79% recommended
83% sales valuation accuracy
88% sales fee satisfaction
80% lettings valuation accuracy
79% lettings fee satisfaction

Property Features

Dexters With 35 offices in Central London and over 70 across London, Dexters is London's leading independent Estate Agency. If you think all Estate Agents are the same, you haven’t worked with Dexters. We are different. Everything we do will give you an altogether better experience of selling or ... show more Dexters With 35 offices in Central London and over 70 across London, Dexters is London's leading independent Estate Agency. If you think all Estate Agents are the same, you haven’t worked with Dexters. We are different. Everything we do will give you an altogether better experience of selling or letting your property.

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Latest Reviews

 View all Reviews 2237
20th May 2024
reviewed by 'Georgina'
“I normally hate being cold called but Shahida sounded so warm and friendly and so cute that I decided to ......”
13th May 2024
reviewed by 'Cristina Bochra Chentouf'
“Avoid, horrible, unprofessional, awful peopleAvoid. Avoid if you want to save yourself the stress and a horrible experience.The worst, ......”
10th Apr 2024
reviewed by 'cst'
“Dexters is one of the worst lettings agencies I had the misfortune of dealing with. Here are the list of ......”
20th Mar 2024
reviewed by 'michael'
“The worst estate agent ever (Kew office). Double check everything and don't assume they will act professionally or in your ......”
13th Feb 2024
reviewed by 'Benjamin'
“They just care about their fee, when viewings came at the end of tenancy they were harassing me and calling ......”
20th Nov 2023
reviewed by 'Mike'
“Modern theives, I haven't viewed the property, I havent sign any aggrement, I havent sign any forms but they widraw £430 ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 83% 88% £73,400 £9,800,000
Lettings 80% 79% £350 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
476 57 1029 282 118 16 80 7 68 104
Opening Hours
  • Monday: 08:00 - 20:00
  • Tuesday: 08:00 - 20:00
  • Wednesday: 08:00 - 20:00
  • Thursday: 08:00 - 20:00
  • Friday: 08:00 - 20:00
  • Saturday: 08:00 - 20:00
  • Sunday: 08:00 - 20:00
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
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Latest Properties

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Dexters Branches (view all 70)
Acton, W3
Battersea, SW11
Blackheath, SE3
Bloomsbury, WC1N
Brockley, SE4
Canary Wharf, E14
Chelsea & Belgravia, SW3
Chiswick, W4

“All that this company wants is the property of the ......”

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Feb 17,2011
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By: 'Putney'
Feb 17,2011
83 people found
this helpful
All that this company wants is the property of the market at any cost..They don't care and I wouldn't use them ever again !! Sat all winter freezing waiting for them to fix the heating and it was a whole 6 months later it got sorted 5 ...
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“Made us pay exceedingly when moving out - plus: small ......”

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Feb 08,2011
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By: 'simplicissimus'
Feb 08,2011
2 people found
this helpful
Made us pay exceedingly when moving out - plus: small detail, but significant - i had not ended standing order early enough, so one more rental payment went to their account - they charge 25 GBP fees to return this money, which was not due - ...
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“Similar experience to others expressed here. Paid a holding deposit ......”

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Feb 02,2011
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By: 'Joe'
Feb 02,2011
89 people found
this helpful
Similar experience to others expressed here. Paid a holding deposit only to discover other 'offers' were being considered. Conflicting stories followed. I'm not convinced they even knew the truth themselves by the end of the saga. Being told the property was being let to someone ...
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“I was a tenant with Square mile for just over ......”

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Jan 25,2011
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By: 'dan-unhappy-man'
Jan 25,2011
2 people found
this helpful
I was a tenant with Square mile for just over a year, they are great at taking your money but when it comes to fixing anything at the property you may as well be talking to a stone. After a year at the property they ...
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“Take forever to do anything, won't respond to phone calls ......”

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Dec 18,2010
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By: 'Disgruntled'
Dec 18,2010
2 people found
this helpful
Take forever to do anything, won't respond to phone calls and emails and generally very very rude. They asked if we could "wait until Monday" on Saturday morning to report that we had no water and it has taken them 3 months to fix hot water ...
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“Dexters were the only agent I visited in the Putney ......”

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Dec 11,2010
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By: 'steven'
Dec 11,2010
1 people found
this helpful
Dexters were the only agent I visited in the Putney are that were able to listen to my needs and find exactly what I was looking for. I am very happy with my flat and the few inevitable teething problems I did have were dealt ...
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“This company is by far the most incompetent gathering of ......”

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Nov 30,2010
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By: 'Dell101'
Nov 30,2010
2 people found
this helpful
This company is by far the most incompetent gathering of people i have ever encountered. The service from this company is beyond Woeful. Some of the highlights of our experience with them include renting our flat from us when we decided to renew to a ...
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“Sadly had similar story than many others did, had holding ......”

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Nov 26,2010
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By: 'nodexters'
Nov 26,2010
89 people found
this helpful
Sadly had similar story than many others did, had holding deposit on a flat and 2(!!!) days before move in date they pulled out. We are most certainly going to take it further anyone having similar issues is more than welcome to join us; let me ...
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“Still trying to get my deposit back after over 2 months, ......”

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Nov 24,2010
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By: 'JBH33'
Nov 24,2010
2 people found
this helpful
Still trying to get my deposit back after over 2 months, and also an overpayment made! No-one returns my calls, or emails, is never available. They were extremely unprofessional when dealing with them over 2 years ago, and suddenly said we had to move out after a ...
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By: Dan unhappy man
Apr 08, 2011
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Same here this company refused to return my deposit but i contacted TDS who managed to get my deposit back after waiting 6 months. ...

“I have used Square Mile several times to find me ......”

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Nov 23,2010
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By: 'Happy101'
Nov 23,2010
0 people found
this helpful
I have used Square Mile several times to find me a property and I have had no issues from them in regards to property management or getting my deposit refunded. The lettings staff in the docklands office where always friendly and very helpful in getting ...
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By: whatever
Apr 27, 2011
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Are they your friend or relative or do you know their boss? Maybe you are the few lucky ones. ...

“Appalling.They were not able to hand over the keys ......”

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Nov 18,2010
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By: 'Incandescent'
Nov 18,2010
2 people found
this helpful
Appalling. They were not able to hand over the keys until about 7pm on the day our tenancy started, we wanted to begin moving our belongings in at 10am, as was our right but 'people don't usually need the keys till the evening'. They guaranteed ...
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“Lost keys, gave wrong information about moving in dates to ......”

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Nov 15,2010
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By: 'KM'
Nov 15,2010
2 people found
this helpful
Lost keys, gave wrong information about moving in dates to tenant and myself, witheld deposit for very long time, not refunded my agreement fee as promised, did not refund me on a tenant's deposit who subsequnetly absconded, no response from them and complaints not responded ...
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“These guys are full of themselves but couldn't organise a ......”

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Nov 10,2010
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By: 'frank'
Nov 10,2010
8 people found
this helpful
These guys are full of themselves but couldn't organise a p** up in a Brewery. Stay well clear....
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By: N8Lady
Aug 11, 2011
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Arrogant t**t who worked in highgate now runs the crouch end office is the biggest waste of time i have ever met, he is more concerned with his "country manor" look than dealing with customers. Gave my boyfriend the wrong keys (im still convinced this was on purpose as my brother slated him on the phone for his actions) A horrible vile petty man AVOID!!!! ...

“By far the worst lettings company I have ever come ......”

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Oct 20,2010
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By: 'A'
Oct 20,2010
2 people found
this helpful
By far the worst lettings company I have ever come across. Phone calls, e-mails and letters are all ignored and if you do manage to get to speak to the correct person they are rude and patronising. It is excuse after excuse for why they ...
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“Lay off these guys - yes they are big and ......”

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Oct 12,2010
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By: 'kath'
Oct 12,2010
0 people found
this helpful
Lay off these guys - yes they are big and busy but they get the job done....
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By: dickson
Apr 27, 2011
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Hello, when you say they get the job done, I presume you are saying they get money from you on time. Apart from that, they are absolutely definitely surely worse than the worst. ...

“Once we found a property, we had great trouble getting ......”

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Oct 11,2010
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By: 'squiff'
Oct 11,2010
83 people found
this helpful
Once we found a property, we had great trouble getting them to do anything. They lost three losts of post, sent out the wrong invoice. And failed to set up the rent payment. I had to print all the contracts out myself, phone up every ...
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“The agent relayed quite different stories to us, the purchasors, ......”

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Oct 08,2010
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By: 'chetwynd'
Oct 08,2010
9 people found
this helpful
The agent relayed quite different stories to us, the purchasors, compared with what they told the vendor. This resulted in the sale falling through, having spent a large amount of money on the survey. The miscommunication became clear only on direct communication with the vendor. ...
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“[[EDIT ORIGINAL START]]DO NOT LET FROM SQUARE MILE.The ......”

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Oct 07,2010
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By: 'Rubens'
Oct 07,2010
2 people found
this helpful
[[EDIT ORIGINAL START]] DO NOT LET FROM SQUARE MILE. The property management is terrible. Below the emails I exchanged with them, from which I never got a answer. Consider yourself warned! Dear Caesar I am very upset the way you are handling my issues and ...
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“Once a holding deposit were put down, they continued to ......”

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Sep 24,2010
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By: 'Gone'
Sep 24,2010
90 people found
this helpful
Once a holding deposit were put down, they continued to market, despite the fact that preventing this is the precise reason holding deposits have any benefit to tenants. Then tried to lie about it, but couldn't even do that right. Agents repeatedly had incorrect facts ...
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“Absolutely, by far, the worst experience I have ever had ......”

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Sep 23,2010
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By: 'Pete'
Sep 23,2010
2 people found
this helpful
Absolutely, by far, the worst experience I have ever had as a tenant. I wanted to be present at the checkout before turning the flat over. Even though Square Mile scheduled the meeting, nobody showed up. I waited over an hour and eventually had to ...
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“Absolutely disgraceful and judging by the comments of everyone else ......”

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Sep 23,2010
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By: 'angrytenant'
Sep 23,2010
2 people found
this helpful
Absolutely disgraceful and judging by the comments of everyone else I'm not surprised at what an awful service I received on my first contact with them. They call themselves a management company they even can't manage to return a phone call. When I finally got ...
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“Worst estate agent that I have ever dealt with. Took ......”

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Sep 16,2010
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By: 'Anrgy'
Sep 16,2010
91 people found
this helpful
Worst estate agent that I have ever dealt with. Took a deposit down on a property in order to secure it, then continued to advertise it and let out to someone else, days before we were due to move in. Added to which, staff whilst ...
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“The agency has provided a really poor service. The agent ......”

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Sep 10,2010
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By: 'AngryTenant'
Sep 10,2010
9 people found
this helpful
The agency has provided a really poor service. The agent has lied to us about numerous things and has mislead us into signing the contract. He has agreed to fulfil our requests but did not do so. Very poor service would not use them again. ...
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“Brendan Dowson the manager who I spoke to is a ......”

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Sep 01,2010
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By: 'frankie'
Sep 01,2010
0 people found
this helpful
Brendan Dowson the manager who I spoke to is a star. At the end of the day getting good quality tenants in straight away at the best possible rent is all I ask for and square mile have now delivered for the fourth time in ...
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By: ygortxuamos
Nov 22, 2011
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Square Mile is a SCAM. Avoid!!!! Worst ever estate agent I've had to deal with in 10 years in London. Haven't got enough pages in this website to describe my own experience. AVOID!!!!!!!!!!!! ...

“If I could given them a zero I would. I ......”

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Aug 26,2010
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By: 'Actionyum'
Aug 26,2010
2 people found
this helpful
If I could given them a zero I would. I have been a tenant in a property managed by them, if I did my job as badly as they do theirs then I would have been sacked a long time ago. They are slow, they ...
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By: smpm
Sep 01, 2010
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Thanks for the feedback - please don't forget however that we act as agents for the landlord - whilst we try to keep tenants happy ultimately we act on instructions. ...

“Recently occupied a flat let and managed by Dexters. They ......”

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Aug 16,2010
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By: 'James'
Aug 16,2010
1 people found
this helpful
Recently occupied a flat let and managed by Dexters. They were fairly good for a letting agent, I've certainly had the misfortune to come accross much worse. There were a couple of issues moving in due to Dexter failing to communicate between tennant/landlord effectively ...
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“[[EDIT ORIGINAL START]]I have to chase almost every month ......”

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Aug 09,2010
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By: 'Jason'
Aug 09,2010
2 people found
this helpful
[[EDIT ORIGINAL START]] I have to chase almost every month for the rent to be paid to me and they never give a proper explanation why they don't pay on time. Rebecca is very poor at replying to emails and claims to be off sick ...
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By: Harman
Feb 02, 2011
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Similar experiences - poor service, slow response etc. Have you found a better managing agent? It seems like there are a lot of cowboy agents in East London judging by comments on this site. ...

“Had the displeasure of trying to use their lettings service. ......”

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Aug 05,2010
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By: 'm'
Aug 05,2010
2 people found
this helpful
Had the displeasure of trying to use their lettings service. Agent would not return calls - when I could get him on the phone he was dis-interested in letting the properties I was interested in. Canceled viewings several times without reason and refused to show ...
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“This office "manages" properties for landlords. As a tenant living ......”

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Jul 11,2010
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By: 'KZ'
Jul 11,2010
2 people found
this helpful
This office "manages" properties for landlords. As a tenant living in a property in Morton Close, Shadwell, "managed" by these people, I would advise both tenants and landlords to steer clear of this company. The property managers are completely incompetent, very difficult to get hold ...
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By: mick
Sep 02, 2010
View all comments (1)
I am sorry to hear of your problem - i would be grateful if you could email the details to [email protected] where the complaint will be logged and immediately investigated by the relevant department head. ...

“A thoroughly unpleasant experience from start to finish. Never again....”

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Apr 28,2010
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By: 'Grand'
Apr 28,2010
3 people found
this helpful
A thoroughly unpleasant experience from start to finish. Never again....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

e-mail [email protected] which is overlooked by Peter, Jay & Malcolm. Complaints will be dealt with within 48 hours.
Last updated at 9:12 AM 18/08/2015 by Jay Hayden

Awards won by Dexters

Regional Awards won by Dexters

Individual Branch Awards

London, KT6

London, W4

London, TW7

London, TW9



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