Countrywide Residential Lettings
based on 106 ratings. This website contains 104 user reviews of Countrywide Residential Lettings.
Agent Information
Countrywide Residential Lettings
Description of Countrywide Residential Lettings is currently unavailable.
Offices / Branches
- Bath - 4 Princes Building George Street, Avon
- Birmingham - 3a Station Approach Dorridge, Solihull,
- Blackburn - 13 Preston New Road, Lancashire
- Blackpool - 32-36 Topping Street, Lancashire
- Bolton - 70 Bradshawgate, Greater Manchester
- Bournemouth - 113 Old Christchurch Road, Hampshire
- Bradford - 1-2 Arndale Centre Market Street, West Yorkshire
- Brighton - 9 Queens Road, Brighton and Hove
- Brighton - 20/22 Gloucester Place, Brighton and Hove
- Brighton - 20 Church Road, Hove,
- Bristol - 33 Badminton Road, Downend,
- Bristol - 108 Whiteladies Road, North Somerset
- Bristol - 16 High Street, Thornbury,
- Bristol - 28 The Mall, North Somerset
- Bromley - 4 West Approach Petts Wood, Orpington,
- Bromley - 30 High Street, Greater London
- Canterbury - 79 Castle Street, Kent ,
- Chelmsford - 17 Duke Street, Essex
- Chelmsford - Estate House 108 High Street, Billericay,
- Chester - 27 Pensby Road, Heswall,
- Chester - The Cross, Cheshire
- Coventry - 161 New Union Street, West Midlands
- Coventry - 24 Sheep Street, Stratford-upon-Avon,
- Coventry - 149/151 New Union Street, West Midlands
- Croydon - 28 Norfolk House George Street, Greater London
- Darlington - 25 Skinnergate, County Durham
- Darlington - 75/76 High Street, Northallerton,
- Derby - 8a Market Place, Derbyshire
- Doncaster - 26 Hallgate, South Yorkshire
- Durham - 15 Elvet Bridge, County Durham
- Exeter - 12-13 South Street, Devon
- Gloucester - 3 Ormond Terrace Regent Street, Cheltenham,
- Guildford - 177-179 Fleet Road, Fleet,
- Guildford - 59 High Street, Alton,
- Guildford - 172 High Street, Surrey
- Guildford - Alliance House 1 West Street, Farnham,
- Harrogate - 16 Albert Street, North Yorkshire
- Kingston Upon Thames - 42 High Street, Esher,
- Kingston Upon Thames - 1 High Street, Epsom,
- Kingston Upon Thames - 2 Holly Parade, Cobham,
- Kingston Upon Thames - 9 Baker Street, Weybridge,
- Kingston Upon Thames - 13-15 Richmond Road, Kingston upon Thames,
- Lancaster - 67-71 Market Street, Lancashire
- Leamington Spa - 1 Euston Place, Warwickshire
- Leicester - 44a Church Gate, Loughborough,
- Leicester - 48 Granby Street, Leicestershire
- Liverpool - 26 Central Square, Maghull,
- Liverpool - 20 Allerton Road, Merseyside
- London - 142 The Grove Stratford, Waltham Forest,
- London - 760 Leabridge Road Walthamstow, Waltham Forest,
- Manchester - 98 Barlow Moor Road Didsbury, Greater Manchester
- Medway - 36 Earl Street, Maidstone,
- Medway - 93 High Street, Sittingbourne,
- Milton Keynes - 58 St Loyes Street, Bedford,
- Newcastle upon Tyne - 92 Grey Street, Newcastle Upon Tyne,
- Newcastle upon Tyne - 121 St GEorge Terrace Jesmond, Tyne and Wear
- Newcastle upon Tyne - Unit Z First Floor The Galleries, Washington,
- Nottingham - 65/66 Long Row, Nottinghamshire
- Nottingham - 75 Westgate, Mansfield,
- Oxford - 18 Bath Street, Abingdon,
- Oxford - 14 Market Square, Bicester,
- Oxford - 12/13 St Clements, Oxfordshire
- Peterborough - 1 Queens Street, Cambridgeshire
- Peterborough - Bank Chambers Tuesday Market Place, Kings Lynn,
- Plymouth - Estate House 1 Market Street, St Austell,
- Plymouth - Hyde Park House Mutley Plain, Devon
- Portsmouth - 30 High Street, Newport (IOW),
- Portsmouth - 127 London Road North End, Hampshire
- Portsmouth - 127 London Road North End, Hampshire
- Portsmouth - 5 Clarendon Road Southsea, Hampshire
- Portsmouth - 9 High Street, Ryde,
- Portsmouth - 35 North Street, Chichester,
- Preston - 1 Winkley Street, Lancashire
- Reading - The old Post pffice 17/18 New Street, Bracknell,
- Reading - 16 Bridge Street Caversham, Oxfordshire
- Redhill - Richmond House Carfax, West Sussex,
- Redhill - 45 High Street, Crawley,
- Redhill - 6 Church Street, Reigate,
- Slough - 34 Packhorse Road, Gerrards Cross,
- Southampton - 26 London Road, Hampshire
- Southampton - 38 Portsmouth Road Woolston, Hampshire
- Southend on Sea - 21 Clifftown Road, Essex
- Stevenage - 29 Market Square, Biggleswade,
- Stockport - 17 Woodford Road Bramhall, Bramhall,
- Stoke on Trent - 54 Merrial Street, Newcastle under Lyme,
- Stoke on Trent - Bank House Greengate Street, Stafford,
- Sutton - 54 High Street, Surrey
- Swindon - 115/118 Commercial Road, Gloucestershire
- Swindon - 14 Market Place, Chippenham,
- Taunton - 14 High Street, Somerset
- Teeside - 127 Albert Road, Middlesbrough,
- Tonbridge - 5 Kings Parade High Street, Ashford,
- Truro - 114 Kenwyn Street, Cornwall
- Walsall - 131 Lichfield Street, West Midlands
- Warrington - 66-70 London Road Stockton Heath, Cheshire
- Watford - 10 Faircross House, Hertfordshire
- Watford - 10 Faircross House 116 The Parade, Hertfordshire
- Windsor - 8 High Street, Berkshire
- Worcester - 21 Vine Street, Evesham,
- Worthing - 33 South Street, West Sussex
- York - 37 Micklegate, Yorkshire
- View All Branches
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Click here and Join the 1000s of Delighted customers that have had success with our recommended agents. If however you do choose to use Countrywide Residential Lettings, please make them aware of the scheme and ask them to get in touch if they want to become a member. - Learn more about 'Transparent Agents'.
Customer Reviews (Page 3 of 4)
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2
people found
this helpful.
by 'ANTI Countrywide' 11/11/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
I will never use this company again. I had heard bad things about Countrywide before so decided to let my property through a small independant agency. When this agency sold their business to Countrywide, I suspected there might be trouble: loss of keys, failure to chase up repairs for 9 months (which hadn't been noticed due to...), failure to do regular property checks (as in the landlords' contract) failure to contract the relevant safety certificates so the tenants were living with a valid certificate for over 5 months, failure to enforce the contract that stated no redecoration and no... (read more)
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1
person found
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by 'fedup' 10/11/2010
- Branch:
- 9 Queens Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Not sure how this company trains their staff - to be as obstructive, insulting, incompetent as possible? Tenancy renewal was due in June - still haven't received a new contract, despite paying and reminders. No water at the property in August (I was on holiday and asked a friend to stay at the house in our absence) - they didn't do anything, apart from telling me that the friend was not on the (non-existent) tenancy agreement and that, if the problem was the water companies fault, I'd have to pay the bill. They schedule the worst possible times for their property check visits (weekday 3 hour slots around lunchtime, don't give an exact time, but threaten to fine you if you're not here - how do they think I earn my money for the rent?) and are not prepared to negotiate a reasonable time or more notice. They told me today that they could not work around me! Maybe they should invest in some costumer care courses.
Avoid, avoid, avoid!!!! Unfortunately, I'm on the whole happy with the property and the landlord, otherwise I'd move out.Was this review helpful? Yes
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by 'AD' 28/10/2010
- Branch:
- 18 Bath Street
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
User 'AD' rated Countrywide Residential Lettings but did not write a review. -
2
people found
this helpful.
by 'HowDareYouShaftPeople' 19/10/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Cuntywide are the worst of the worst letting agents I have come across in the country. I use quite a few letting agents and thought I'll try this gang since they were so large I couldn't go wrong plus my property would be let out quickly. Ooh How Wrong!!!! It took them 3 months to find a tenant... that's right 3 months and they kept chopping the rent down further and further to an unbelievably low limit. (I've always rented it out at 400 but they couldn't get anyone to agree so it went to 350 and eventually they found a physco tenant who was complaining about everything under the sun which... (read more)
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3
people found
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by 'soon_to_be_x_landlord' 15/10/2010
- Branch:
- 1 Queens Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
What can be said that has not been said already?
My first introduction to Countrywide was the result of my existing letting agency selling their property portfolio over to them on the understanding we retained our current terms and conditions.I can't say it got off to a great start when they sent my "welcome pack" to the tenant, to this day they never have re-sent it although they admit they did send it incorrectly to the tenant.
When the existing tenant left they did not re market the property until asked why not, answer... they did not have a photo! I told them to use the old one,... (read more)Was this review helpful? Yes
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3
people found
this helpful.
by 'Ex-employee' 16/9/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
As an ex-employee of a south west property management office, allow me to offer some explanation and defence to some of my old colleagues...
Initially, the front end offices are targetted very aggressively to both to take on and subsequently let said properties. This leads tenants moving in to properties that are not fit to let. (Insufficint boilers etc)
Secondly, the accounts department are basically drones (They're trained this way) with little initiative for investigative work looking for missing funds etc. Coupled with this, the IT systems used are rubbish - including the new system... (read more)
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1
person found
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by 'missjtk' 6/9/2010
- Branch:
- 113 Old Christchurch Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I rented a flat in Bournemouth with Countrywide and this was a huge mistake. I had a leak that took forever to get fixed, a large roof fire caused by a contractor hired by Countrywide (to fix the leak). I went into Countrywide to speak with someone about the leak, the fire and was laughed at to my face whilst holding my newborn baby, I warn anyone, these people are not even humaine!
Never go with Countrywide, I am not the only person around town that has had massive problems with these people! Avoid this letting agent at all costs!!
Also yet again another case, my good friend Terry, he had so many problems with Countrywide and he had disabled children and he had so many problems with these awfull agents.
Anyone knows how much of a struggle it can be to get together deposit, rent in advance and then agent fees and for what? Their not worth a free flat!!!
I will continue to warn anyone looking to rent property to stay away from these agents.
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1
person found
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by 'Louise' 6/8/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Everything was terrible. From the first second we moved in the moment we moved out. Fees were ridiculous, flat was dirty, they cocked up my tenants direct debits. The employees are rude, inefficient and unhelpful. Through the course of our tenancy they tried to increase our rent twice (in one year). I would NOT recommend them.
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by 'Mr Unhappy' 4/8/2010
- Branch:
- 113 Old Christchurch Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Hopeless. Nothing ever their fault. Send inspection notices less than a week before inspection threatening
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2
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by 'pokey15' 29/7/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
The Glasgow branch of Coutrywide Residental letting are unprofessional, lazy, useless, unhelpful......
My tenants signed their contact on the 30th March 2010, I finally received my inventory (e-mailed to me) by Gail Wilson (head of letting in Glasgow) on the 6th May after complaining. Had to chase up rental income and kept getting fobbed off by lazy staff saying "its the bank holiday" after complaing to the payments department a helpful woman there found out that the tenants had changed their payment date, at no time was this passed on to me.
The 4th month check on the flat was yesterday and I took the morning off to meet somebody from Countrywide at 10.15am at the flat, nobody turned up and I had to go back to work, they turn up at back of 11 no phone call no text nothing!!!. The tenants quite clearly smoke even though I asked for non smokers.
I have the full management package but they do nothing for it.
Anybody in Glasgow looking to rent out their flat please please save yourself a lot of hassle and pain and don't touch Countrywide.
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by 'FuzzyBee' 13/7/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Absolutely appauling. Very slow at fixing anything (waited 2 months to replace a broken and constantly leaking tap). Poor communication, had to chase everything. Charged us for references and claimed this was in the goodwill letter - it was not. Stay well clear.
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by 'Cervantes' 9/7/2010
- Branch:
- 70 Bradshawgate
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I'm afraid I have to agree with the other contributors - Countrywide are crap. I have been a tenant here in Bolton for almost 3 years, and in that time have had occasion to contact them several times. They always promise to get back to you, and they never do.
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by 'WeeWeedOff' 8/7/2010
- Branch:
- 70 Bradshawgate
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Terrible service.
6 months to repair a broken window.
Garden service was part of tenancy but stopped coming for 3 months - yet we still had to payWas this review helpful? Yes
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1
person found
this helpful.
by 'Miss Happy' 30/6/2010
- Branch:
- 70 Bradshawgate
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I was treated appalling by the staff there & spoken to very rudely. I complained numerous times but still got spoken to by them terrible. I felt like i was treated very badly & wouldent reccomend them atall again to anyone.
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by 'DanOlAlAmmie' 29/5/2010
- Branch:
- 70 Bradshawgate
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Countrywide Lettings are appauling! Whilst we dealt with the awful Bolton branch with the undertrained, rude and unprofessional staff the management up to area level were also very poor. Our experience from booking to moving was marred by a terrible service from CWL. They lied to both us and the landlord playing us off against each other to cover up their mistakes, which we have now confirmed. These include...
1) giving us the wrong keys and blaming us until they 'turned up'.
2) not telling the landlord our moving in date so that we were nearly turned away.
3) giving us a totally incorrect inventory only after we had phoned 6 times to get sent any documention.
4) not giving us meter readings until we had complained to senior management.
5) exceedingly rude and deceptive treatment by management and staff etc etc.We handed over more than 6000 for 6 months, including the 235 for "holding on to" the property for us. These people are very unprofessional and if we had time we would contact Watchdog. Beware! Hope this helps.
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2
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by 'Twinkle' 25/5/2010
- Branch:
- 131 Lichfield Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
This branch threatened to evict me and left the message on my phone http://www.youtube.com/watch?v=XBriMIP7Vh0
Then this company after making me and my family homeless, all this for complaining about damp and conditions that developed in the property. They moved my deposit to another company that now take 3 months to resolve our dispute, that means they keep my money for another 3 months and keep the interest at that disgraceful company. I am going to complain to my MP.
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1
person found
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by 'Yate' 28/4/2010
- Branch:
- 66-70 London Road Stockton Heath
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Without doubt the worst company I have ever come across. Customer service is abismal. If you have any problems and complain they will do nothing. Took me 40 days to get part of my deposit back. When i rang up complaing the lady actually was laughing at me on the phone. Do not trust Countrywide.
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by 'Fedup' 26/4/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Would not reccommend this company to anyone, paid
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by 'Fed-Up44' 20/4/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
First property had a leak in the bathroom roof we were advised it would be fixed within that week. 3 days before our move in date, we were worried so we asked to view the proporty again, lo and behold, the ceiling in the bathroom was not fixed, they then said we could move in and they will get to it when they can. We then canceled our agreement and had to switch to another property. Then there was a problem with water heater in second property.... More than a year later after telling each agent that visited that there was a problem with it.... We are still waiting for the electrician to fix it.
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2
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by 'anp' 16/4/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
This company should be avoided at all costs whether you are renting or a landlord. In the course of one year they lied to us and the tennants, they were late paying rent, very slow to address problems and never inspected the property. Any contact was met with ineptity, arrogance and complete lack of action. I really can not express my complete loathing and distrust for these people and with companies like this around to is no wonder the property business is held in such low regard. Please avoid.
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by 'Boaby' 13/4/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Exceptionally poor. I haven't heard of paying
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1
person found
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by 'kate' 9/4/2010
- Branch:
- 66-70 London Road Stockton Heath
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Never been treated so badly in all my life would never ever rent from these again in a battle to get the deposit back from the issues that they have caused in the house.
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by 'Broncoarmadillo' 22/3/2010
- Branch:
- 66-70 London Road Stockton Heath
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Have rented 2 properties from this firm: the second time due to short notice of first lease not being renewed and we couldn't have gotten references out of them quickly enough to go with a different agent.
I am fed up of information we give them not being passed on to the landlord including signs of possible subsidence. The inventory listed rooms that didn't exist and missed out rooms that were there.
Huge deductions from previous deposit made, seemingly at random, when we moved out, for things like 'gardening work' between our leaving the property and them checking it 2 days... (read more)
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by 'James' 16/3/2010
- Branch:
- 54 Merrial Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Up until a month ago I let a property through this branch of Countrywide, and found even the simplest tasks were beyond them. A sample of their mistakes during the two years I used them are below:
1. Consistently, despite repeated written and verbal instruction to stop, sending two copies of each monthly statement to me, each with different account codes and statement numbers, causing mayhem when doing my accounts and annual tax return
2. Omitting to mention the incoming tenant had 3 children. On finding out during a lease renewal process and querying why we weren't told we were told... (read more)
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by 'talktothewall' 9/2/2010
- Branch:
- 28 Norfolk House George Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
In over 40 years of business these are the most incompetent, unprofessional, inefficient bunch I have ever had the misfortune to deal with. Avoid at all costs!
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by 'old man' 1/12/2009
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Now given up with them after several years with a few properties - just getting worse! Letters out of nowhere saying I owe them money! Statements with no rationale behind descriptions! Not giving trustworthy advice! Letters not answered! Promised information not forthcoming! The sooner I am completly out of there hands the better.
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by 'anom' 5/11/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
CRL Southampton have been nothing but rubbish! We have only been in this flat for a month and have had so many problems already!
Before we arrived they accidentaly sent us a letter meant for the previous tennat showing all the problems int he flat and the deductiosn made to their deposit. Most of it was cleaning related and since they took deposit to pay for cleaning we assumed when we arrived the flat would be pretty clean. It wasn't.
We arrived to find dirt everywhere. Large bin bags full of trash, ciggarette ashes and butts (despite it being a no smoking flat), random ugly furniture... (read more)
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by 'Intershop' 20/10/2009
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Avoid the Walsall branch if you see your property as investment. If they are fully managing the property, make sure that you attend the check-out report. TDS use this as primary evidence. I really do hope that this helps someone.
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by 'PJ40' 12/10/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
A bunch of middle-aged women in the Preston branch clearly out of their depth. Flat was let to me with many problems (damp, dirt and dust), which have not been resolved. Worse, agent has been demanding EXCESS RENT even when account is in arrears! Totally incompetent bunch. I pity the landlord because he is not getting value for his money from this bunch. Leaving as soon as my tennancy term ends!
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by 'Stoo' 7/9/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I have dealt with the Glasgow branch. Flat was filthy when we moved in and they have the cheek to send a letter out asking that the flat must be "professionally" cleaned. We certainly weren't extended the same courtesy by the previous tenant. It took us nearly 3 months to have an oven repaired that was highlighted in our check in. Staff's arrogance is only outweighed by their incompetence.
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, failure to do regular property checks (as in the landlords' contract) failure to contract the relevant safety certificates so the tenants were living with a valid certificate for over 5 months, failure to enforce the contract that stated no redecoration and no children etc etc.
Now the tenants are moving out, the new letting agent has sent me almost 100 photographs re: the condition of the property - it's be neglected, filthy and is now full of damp and mould which wasn't there previously. Had they been there more regularly, they might have noticed what pigs were renting the property.
After 2 official complaints to the Head Office, this is now my 3rd and I am also threatening them with a complaint to The Property Ombudsman for not following the Code of Practice for Lettings Agents. www.tpos.co.uk
I recommend anyone who has an unresolved problem with this terrible agency to go there too!/&display=popup&link=http://www.allagents.co.uk/review/7343/&redirect_uri=http://www.allagents.co.uk/review/7343/ "Share on your Facebook Wall"){kind=logo}
 - they didn't do anything, apart from telling me that the friend was not on the (non-existent) tenancy agreement and that, if the problem was the water companies fault, I'd have to pay the bill. They schedule the worst possible times for their property check visits (weekday 3 hour slots around lunchtime, don't give an exact time, but threaten to fine you if you're not here - how do they think I earn my money for the rent?) and are not prepared to negotiate a reasonable time or more notice. They told me today that they could not work around me! Maybe they should invest in some costumer care courses.
Avoid, avoid, avoid!!!! Unfortunately, I'm on the whole happy with the property and the landlord, otherwise I'd move out./&display=popup&link=http://www.allagents.co.uk/review/7333/&redirect_uri=http://www.allagents.co.uk/review/7333/ "Share on your Facebook Wall"){kind=logo}
 and when you do they're living in fantasy land expecting you to believe what spout out they're mouths. It's disgusting, I even tried to council one of the staff members because I though she needed help once I found out it wasn't the tenant that was the one that was complaining it was actually 'their own staff'.
I passed the property to another letting agent who had it rented within 5 days at /&display=popup&link=http://www.allagents.co.uk/review/7007/&redirect_uri=http://www.allagents.co.uk/review/7007/ "Share on your Facebook Wall"){kind=logo}
Secondly, the accounts department are basically drones (They're trained this way) with little initiative for investigative work looking for missing funds etc. Coupled with this, the IT systems used are rubbish - including the new system which cost millions, this causes funds to be held back or not correctly allocated etc leading to delayed payments to landlords and equally important, to the contractors.
Reliable, intelligent and trustworthy contractors simply are not willing to wait 60-90 days for payment, leaving Countrywide with cowboys and scoundrels, thus maintenance issue being instructed by the employee but unanswered by the contractors.
I was in an office which was about 50% understaffed and would personally answer about 80 maintenance calls on a busy day.
I can honestly say the problem with the company on the whole is not due to the staff you will see or speak to but the higher management who provide absolutely no support to their workforce in any capacity, put ever increasing pressure not just on the front office but maintenance departments to fleece money out of landlords & tenants alike.
I have lengthy experience in lettings in various companies and departments and can honestly say the working conditions and direction from above are by far the worse I have ever heard or personally experienced. Plus their pay scale is sh*t.
Don't work for them, don't rent through them, don't let through them!/&display=popup&link=http://www.allagents.co.uk/review/6588/&redirect_uri=http://www.allagents.co.uk/review/6588/ "Share on your Facebook Wall"){kind=logo}
. I went into Countrywide to speak with someone about the leak, the fire and was laughed at to my face whilst holding my newborn baby, I warn anyone, these people are not even humaine!
Never go with Countrywide, I am not the only person around town that has had massive problems with these people! Avoid this letting agent at all costs!!
Also yet again another case, my good friend Terry, he had so many problems with Countrywide and he had disabled children and he had so many problems with these awfull agents, he is no longer alive, and I would say that they played a big part in his suicide!!
Anyone knows how much of a struggle it can be to get together deposit, rent in advance and then agent fees and for what? Their not worth a free flat!!!
I will continue to warn anyone looking to rent property to stay away from these agents.
[[EDIT ORIGINAL END]]
I rented a flat in Bournemouth with Countrywide and this was a huge mistake. I had a leak that took forever to get fixed, a large roof fire caused by a contractor hired by Countrywide (to fix the leak). I went into Countrywide to speak with someone about the leak, the fire and was laughed at to my face whilst holding my newborn baby, I warn anyone, these people are not even humaine!
Never go with Countrywide, I am not the only person around town that has had massive problems with these people! Avoid this letting agent at all costs!!
Also yet again another case, my good friend Terry, he had so many problems with Countrywide and he had disabled children and he had so many problems with these awfull agents.
Anyone knows how much of a struggle it can be to get together deposit, rent in advance and then agent fees and for what? Their not worth a free flat!!!
I will continue to warn anyone looking to rent property to stay away from these agents./&display=popup&link=http://www.allagents.co.uk/review/6402/&redirect_uri=http://www.allagents.co.uk/review/6402/ "Share on your Facebook Wall"){kind=logo}
. I would NOT recommend them. /&display=popup&link=http://www.allagents.co.uk/review/6020/&redirect_uri=http://www.allagents.co.uk/review/6020/ "Share on your Facebook Wall"){kind=logo}
 by Gail Wilson (head of letting in Glasgow) on the 6th May after complaining. Had to chase up rental income and kept getting fobbed off by lazy staff saying "Share on your Facebook Wall"){kind=logo}
. Poor communication, had to chase everything. Charged us for references and claimed this was in the goodwill letter - it was not. Stay well clear./&display=popup&link=http://www.allagents.co.uk/review/5693/&redirect_uri=http://www.allagents.co.uk/review/5693/ "Share on your Facebook Wall"){kind=logo}
 giving us the wrong keys and blaming us until they 'turned up'.
2) not telling the landlord our moving in date so that we were nearly turned away.
3) giving us a totally incorrect inventory only after we had phoned 6 times to get sent any documention.
4) not giving us meter readings until we had complained to senior management.
5) exceedingly rude and deceptive treatment by management and staff etc etc.
We handed over more than 6000 for 6 months, including the 235 for "Share on your Facebook Wall"){kind=logo}
. The oven was never fixed as they said that we had broken it.
I am currently drafting a letter that lists exactly when our cleaning and making good takes place at our current property and will be handing a copy to the landlord who is also annoyed with the shoddy service thay have provided. He will be checking the place out the day before we leave.
We have had people viewing with no notice, and have come home to find doors left unlocked. When we have refused to let people in as we have not been notified they have been incredibly rude and seem to think it is our fault that they have not followed the guidelines in their own contract.
This company are the worst I have ever dealt with, despite renting in a number of countries that do not have laws to protect the tenant./&display=popup&link=http://www.allagents.co.uk/review/4680/&redirect_uri=http://www.allagents.co.uk/review/4680/ "Share on your Facebook Wall"){kind=logo}
, random ugly furniture despite it being a non furnished place. We had to spend over three hours cleaning before we moved our stuff in.
Further more there were items left in cupboards etc. It looked like someone still lived there. Cuttlery, crockery, a washign machine not listed at any time (we had brought our own), dirty quilts etc. Worse still we were told we could not remove any of this stuff as it had been provided by the landlord (a lie since we know they charged the previous tennats for leaving it all). Now we are left with a cupboard of other people's stuff and some furniture we don't want.
Then we were informed they would contact the electricty and water suppliers for us. Over a month later and several requets to the estatse agents and we still have heard nothing. In fact letteres from Npower are still comming here adressed to the previous tennants.
We also asked them to send us the details for the landlord so we could set up a standing order to pay our rent. Three weeks later we recieved two identical letters with the details on. The date the letters told us to set it up for was the 13th of every month. We thought this was strange since we moved in on the 25th but we did it and everythign was fine.
Until today when we got a letter from CRL saying our rent is overdue and should have paid on the 25th! We were sent TWO letters saying the 13th! The date made a big differance too as we are students and rely on student loans to pay the rent. If we paid on the 25th we woudl have to pay 3 installmenst of the rent using our first loan instalment and have no money for xmas but the 13th means we woudl only pay 2 beofore we got a new istalment of loan so could buy xmas pressents. Now we are told we have to pay more rent and because of their mistake we have already spent the money needed to pay it!
These guys are terrible and I urge others not to go with them!
I'm goign to have to go in to town and complain to them....AGAIN! Don't make the same mistake I did./&display=popup&link=http://www.allagents.co.uk/review/3355/&redirect_uri=http://www.allagents.co.uk/review/3355/ "Share on your Facebook Wall"){kind=logo}
, which have not been resolved. Worse, agent has been demanding EXCESS RENT even when account is in arrears! Totally incompetent bunch. I pity the landlord because he is not getting value for his money from this bunch. Leaving as soon as my tennancy term ends!/&display=popup&link=http://www.allagents.co.uk/review/3169/&redirect_uri=http://www.allagents.co.uk/review/3169/ "Share on your Facebook Wall"){kind=logo}
