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Countrywide Residential Lettings

Agent rating: 1.3 out of 5.0 based on 202 ratings. This website contains 200 user reviews of Countrywide Residential Lettings.

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  • 5 Stars 8
  • 4 Stars 2
  • 3 Stars 1
  • 2 Stars 13
  • 1 Star 178

  • Recommended 10
  • Not Recommended 192
  • Sales (as a Vendor)0
  • Sales (as a Buyer)1
  • Sales (Prospective customer)0

  • Lettings (as a Landlord)63
  • Lettings (as a Tenant)132
  • Lettings (Prospective customer)4
  • Repair/Property Management0

  • They manage our building0
  • They are our factor0
  • They manage our estate1

  • They arranged our mortgage0
  • Re-Mortgages (Prospective Customer)0
  • Mortgages (Prospective Customer)0

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This firm is ranked 14307 out of 14308 in the UK

Overall Customer Rating

1.26 out of 5.00

  • 10 recommend
  • 192 disapprove

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Agent Information

A description of Countrywide Residential Lettings is currently unavailable.

Page last updated on: 31-Jul-2015 21:56:31

Customer Reviews  (Page 1 of 7)

  1. 1
    person found this
    helpful.

    A 1 -star review by ''

    Branch:
    67-71 Market Street (Lancaster) (Lancashire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    LA1
    Rent PCM
    £750
    Experience:
    Would you use the agent again? No

    Aside from the extortionate fees, they are the same miserable estate agents we've all come to expect. However, their fee structure is the issue which makes them particularly repugnant. Tenancy fee, reference fee, guarantor fee, guarantor acceptance fee, check in fee... and despite itemising and overcharging for every aspect of their administration, they charge an administration fee on top.

    Then after a year, they charged me �125 to reprint my tenancy agreement and post it to me.

    Disgusting, parasitic company.

    Comments on the Agents fees

    “UTTER EXTORTION.”


    What could Countrywide Residential Lettings do to change your mind??

    “Utter extortion.”


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  2. A 2 -star review by ''

    Branch:
    172 High Street (Guildford) (Surrey)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Andrea King
    Postcode
    GU2
    Rent PCM
    £388
    Experience:
    Would you use the agent again? No
    no photo
    Andrea King

    I felt I had to write this review even though my daughter left Uni 3 years ago because the treatment received by this branch and specifically Andrea was disgusting.

    I was asked to act as a guarantor for my daughter AND her housemates ! Andrea was rude to my daughter and her housemates, treating them like children even though they were more than capable of dealing with the house move. The girls were in their final year at University. She failed to explain things properly and give out information. I also felt Andrea overcharged admin fees and had the girls over a barrel. Would never recommend using this agency - cannot express how rude this woman is.

    Comments on the Agents fees

    “EXTORTIONATE”


    What could Countrywide Residential Lettings do to change your mind??

    “Extortionate”


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  3. A 1 -star review by ''

    Branch:
    24 Sheep Street (Stratford-upon-Avon) (Warwickshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    CV37
    Rent PCM
    £715
    Experience:
    Would you use the agent again? No

    Everything was awful from the get-go.
    1. We were asked for a �200 non-refundable deposit and told this would cover the agency fees. Once it was paid, we were told that we actually owed another �300. Our agent, Will Burden, went back on this and claimed that he had explained everything up front. There was no paper trail, what could we do? We started recording all phone calls and storing all emails.
    2. Previous tenants had had a cat. We are severely allergic to cat hair. We reported this straight away, but it took 2 months (in which my husband developed asthma) before getting a new... (read more)

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  4. A 1 -star review by ''

    Branch:
    Countrywide House (Walton) (Milton Keynes) (Buckinghamshire)
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    HD6
    Rent PCM
    £525
    Experience:
    Would you use the agent again? No

    1. They closed my local branch without warning. I couldn't get an answer on the phone, so called and found a notice on the door. That was 3 years or more ago - I'm still waiting to be told officially that it's closed and my account transferred to Halifax.
    2. They didn't do the regular inspections very often.
    3. When the last tenancy started it was on a fully managed basis with a 24/7 call centre for the tenant. When the tenant started calling me at weekends I found this had been reduced to office hours - no warning.
    4. Tenants moved out 6 weeks ago; £125 taken from their deposit for... (read more)

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  5. A 1 -star review by ''

    Branch:
    Countrywide House Sherwood Court Lake View Drive (Annesley) (Nottingham) (Nottinghamshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    BS6
    Rent PCM
    £1000
    Experience:
    Would you use the agent again? No

    I have been contacted twice (two months consecutively) in error by the credit control team to inform me of my outstanding arrears. My landlord had received the same notice stating that I defaulted on my rental payment. This error is detrimental to anyone's character and should only be tolerated once.

    The bank reference code had been set up correctly from the start and the lease amount was scheduled to deduct 3 days before the next period. I requested for controls to be put in place after the first incident and it had been ignored as the error was repeated, bringing about inconveniences for both the landlord and myself, the tenant.

    I do not know if this is an isolated incident but I will suggest to exercise caution when selecting your agency or rental payment set up!

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  6. 1
    person found this
    helpful.

    A 1 -star review by ''

    Branch:
    24 Sheep Street (Stratford-upon-Avon) (Warwickshire)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Sarah Scaysbrook Lettings Manager
    Postcode
    CV37
    Rent PCM
    £875
    Experience:
    Would you use the agent again? No
    no photo
    Sarah Scaysbrook Lettings Manager

    These are the quintessential sharp practice agents. Absolutely extortionate. Read the small print. They assume the tenants are their property. They handle all tenant issues hopelessly and revert back to the landlord anyway. They have no hands on but use a call centre and stop work at 5pm weekdays. Somehow they manage to extort £600 EVEN AT the end of the year's tenancy. On top of their monthly fee AND the initial tenant finding fee at the commencement. Then they do nothing but collect their fee, all automated from a town at the other side of the country. I would say they score a zero. I trust the tenants far more than I trust these guys; they are the ugly face of huge corporate controlling. They actually told me I would be allowed to collect the rent at the end of their contract (what a surprise and thank you so much). I could write pages and pages. Do not use them

    Comments on the Agents fees

    “EXTORTIONATE”


    What could Countrywide Residential Lettings do to change your mind??

    “This would take too long.... not one good word to say about them...”


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  7. 1
    person found this
    helpful.

    A 1 -star review by ''

    Branch:
    28 Norfolk House George Street (Croydon) (Greater London)
    Services:
    Property Management
    Staff Member
    No staff selected.
    Postcode
    IG7
    Sold Price
    £100000
    Experience:
    Would you use the agent again? No

    To be avoided at all costs. They hide behind every cock-and-bull excuse in order not to get work done (Electric gates took over 2 months), do not fulfil all the work required under the terms of the lease (roof inspection etc.) and do not tender work to 3 contractors as required by lease. enabling them to use their preferred contractors and maximise their commission on work. The communicate only with one director, who in turn never communicates with residents and no full annual accounts have ever been produced. This company has no moral integrity and will let your property fall into disrepair until things get critical and cost much more to fix. If you are considering using them I urge you to save yourself a lot of misery - don't do it.

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  8. 1
    person found this
    helpful.

    A 1 -star review by ''

    Branch:
    1 Winkley Street (Preston) (Lancashire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    pR2
    Rent PCM
    £650
    Experience:
    Would you use the agent again? No

    Initialy they were fine, we got the flat smoothly and moved in with no problems. Then the issues started. At first they simply ignored the issues we identified on moving in, such as advertised white goods not working properly, a sink leaking, the shed being full of rubbish from previous tennants etc. After chasing up for ages we got the sink fixed but nothing else. Then after our 6 months contract started reaching the end we got a new one, we went into the branch to sign and have it witnessed and handed it in there. It promptly got lost and whilst preston branch clearly new our moving... (read more)

    Comments on the Agents fees

    “THE ACTUAL CONDITION OF THE APPLIENCES MEANT THIS PROPERTY SHOULD REALLY HAVE BEEN ON THE MARKET FOR A LOWER RENT.”


    What could Countrywide Residential Lettings do to change your mind??

    “The actual condition of the appliences meant this property should really have been on the market for a lower rent.”


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  9. 3
    people found this
    helpful.

    A 1 -star review by ''

    Branch:
    38 Portsmouth Road Woolston (Southampton) (Hampshire)
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    So18
    Experience:
    Would you use the agent again? No

    I regret using them. They are completely incompetent. They have no idea about customer service. They did nothing right. Everything we ever asked them to do, they messed up and either just didn't do or even worse did the very opposite. They caused us so much additional stress with their incompetence. When you try and sort an issue out they never phone you back, they never apologise for things they did completely wrong and we were paying them to be our agents! They clearly think they can just take your money and not do anything. They are just about profit and basically don't care about anything else. The also think it's appropriate to just change your power suppliers without your knowledge, I assume they get some kind of commission from the energy supplier they swap you to. Do they think we are not going to notice they have changed supplier and just along with it! The cheek of it. The only way we can stop them treating people like this is by not using them. Please don't give them your buisness.

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  10. 5
    people found this
    helpful.

    A 2 -star review by ''

    Branch:
    The Cross (Chester) (Cheshire)
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    CH7
    Rent PCM
    £550
    Experience:
    Would you use the agent again? No

    We were treated as a cash cow by this agent. Almost every month some amount of money would be deducted for various 'charges'. They charged for a boiler inspection (I said I would deal with that myself as my son is a plumber) so they charged me an 'admin fee' for accepting my sons inspection report. They charged ME £60 to send a report to the tax man! They charged ME for a tax statement, when I said my own accountant would deal with it. They charged me and my tenant over £100 to renew a contract (one piece of printed paper each). Beware if you agree to pay them 10%, they really mean 10%... (read more)

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  12. A 1 -star review by ''

    Branch:
    17 Woodford Road (Bramhall) (Stockport) (Cheshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    sk1
    Rent PCM
    £525
    Experience:
    Would you use the agent again? No

    Shocking service, not helpful at all, promised phonecalls countless of time to let me know how they are dealing with my problems never received!! NEVER use them

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  13. A 1 -star review by ''

    Branch:
    26 London Road (Southampton) (Hampshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    SO51
    Rent PCM
    £1200
    Experience:
    Would you use the agent again? No

    I have been a tenant of a property with Country Wide (Morris Diben) for 8 years. In this time they were meant to carry out a 6 monthly property check. They did it 3 times. After this, we had excuses from, We cant find the keys, we have no staff to carry out the check but will call next week, (they never did), and even, our staff could not find the property, we got LOST.
    Also, we have never had our tenancy agreement renewed for the last 5 years. Shocking. I can only say I am glad I am only the tenant and not the landlord. He has wasted his money for 8 years.

    Comments on the Agents fees

    “BEST PRICE FOR THE TENANT, NOT THE LANDLORD. HE PAID A % TO THEM FOR NOTHING.”


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  14. A 1 -star review by ''

    Branch:
    65/66 Long Row (City Centre) (Nottingham) (Nottinghamshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    LE11
    Rent PCM
    £535
    Experience:
    Would you use the agent again? No

    Letting through this Estate Agents (alongside Frank Innes) has been one of the most stressful times in my life. We had a renewal contract sent out at the beginning of December. We immediately phoned up to ask to pay monthly (we had previously paid 6 months upfront). My partner spoke to a lady who assured us she would contact the landlord and ask for us. She also stated that if she didn't hear within 7 days she would try phoning him

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  15. A 5 -star review by ''

    Branch:
    30 High Street (Bromley) (Greater London)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Joanne Thompson
    Postcode
    BR3
    Rent PCM
    £900
    Experience:
    Would you use the agent again? Yes
    no photo
    Joanne Thompson

    Joanne provided a first class service in managing a new boiler installation on our behalf with a rental property.
    Her energy, diligence and professional expertise has enabled a difficult installation and a significant contractor relationship to be managed in an expert manner. I would have no hesitation in recommending the manner in which she has represented our interests together with those of the tenant to achieve a successful outcome.
    Joanne has provided an equal level of support with our other rental properties. We have the utmost confidence in her abilities as she has never once let us down.
    It is so unusual these days to get such good customer service; she is a credit to her organisation.
    I would have no hesitation in recommending Joanne to other landlords and tenants.

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  16. A 1 -star review by ''

    Branch:
    1 Euston Place (Leamington Spa) (Warwickshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Vikash Kumur
    Postcode
    B60
    Experience:
    Would you use the agent again? No
    no photo
    Vikash Kumur

    Delayed giving my deposit back despite numerous calls (can prove this with my phone records). Unprofessional service, Vikash Kumur sent an email about MY DEPOSIT to the new tenant of the flat and cc'd me in. Their IT/Phone equipment is not fit for purpose as it was always down when I tried to contact them. Had to resort to contacting them via Dixon in Redditch.

    What could Countrywide Residential Lettings do to change your mind??

    “Try being honest and fair by returning deposits promptly. Try being proactive and asking how you want the fund returned. Try being professional and contact the right person when you are dealing with your clients. Try reading the Data Protection Act.”


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  17. 4
    people found this
    helpful.

    A 1 -star review by ''

    Branch:
    No branch selected
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    DA1
    Rent PCM
    £735
    Experience:
    Would you use the agent again? No

    Absolutely Awful experience. I was charged ridiculous fees from the outset and to top it all off, have been conned out of £75 for a false claim on the inventory report. I wonder if anyone else out there has been scammed with the "Iron Burn Mark" claim? The pictures on the report made it clear it wasn't, yet Countrywide were adamant of a "iron shaped burn" mark. I gave in after 14 emails later.

    STAY AWAY from Countrywide, just appalling. Would give 0 stars if possible.

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  18. View All Comments (1)by Laura  04/02/2015

    Would love to speak to smp123 regarding his experience. They have told us we have left an iron burn too! We havent! We had this experience in December too. Really want to find out your experience. Please email me kellysclosetuk@aol.com
  19. A 5 -star review by ''

    Branch:
    42 High Street (Esher) (Esher) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Liani Mannifield, Donna Paraskeva
    Postcode
    KT8
    Rent PCM
    £3000
    Experience:
    Would you use the agent again? Yes
    no photono photo
    Liani MannifieldDonna Paraskeva

    Thanks to Donna Paraskeva, Liani Mannifield and Victoria Hanlon we have managed to find the perfect house for us to rent. I was impressed by their professionalism, reactivity and willingness to support us eventhough we were only potential tenants. Donna and Liani were very efficient in processing our application and follow it through eventhough our owners live in Asia Pacific and were willing to advocate our case (we had a pet) with the owners and ultimately got their approval. They were always available to us, answering our questions on utilities for instance and liaising appropriately with the owners when they did not have the answers. The first letter I received in our house for instance was a warm welcome from Donna! We had a bank issue as we only recently moved to UK and Victoria managed our case very professionnaly, understandingly she was regularly checking the status of our transfer but always in a very courteous and open manner. I am really glad that our owners chose Gascoygne Pees Esher to manage their property as it is always a pleasure to contact them.

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  20. 5
    people found this
    helpful.

    A 1 -star review by ''

    Branch:
    14 Market Place (Chippenham) (Wiltshire)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Anita England
    Postcode
    SN11
    Rent PCM
    £1300
    Experience:
    Would you use the agent again? No
    no photo
    Anita England

    Unbelievably bad - do not use under any circumstances.
    1. They charged the tenants the wrong rental for 3 months
    2. They accused the tenants of lying about the rent - although they had the bank statements saying what was paid.
    3. Their admin was terrible.
    4. We terminated the rental (having paid the £450 termination fee) some months ago. They are now taking the tenants to court for none payment of rent for the last 3 months. WHICH BIT OF WE ARE NOT USING ANY MORE do they not get ????????

    Comments on the Agents fees

    “INDUSTRY STANDARD”


    What could Countrywide Residential Lettings do to change your mind??

    “Close their branch down”


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  21. 3
    people found this
    helpful.

    A 1 -star review by ''

    Branch:
    14 Market Square (Bicester) (Oxford) (Oxfordshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    Ox26
    Rent PCM
    £700
    Experience:
    Would you use the agent again? No

    A truly horrendous estate agent - have charged us £600 in letting admin fees - most of which were hidden until we had put down a hefty deposit - unable to respond to phone calls or emails - tried to keep our deposit at the end of the tenancy with false claims - stay well away!

    Comments on the Agents fees

    “PAID £600 IN ADMIN FEES WHICH WERE NEVER DISCLOSED UNTIL WE HAD GIVEN THEM OUR DEPOSIT”


    What could Countrywide Residential Lettings do to change your mind??

    “Get some morels and stop taking people\'s money?”


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  22. 2
    people found this
    helpful.

    A 1 -star review by ''

    Branch:
    No branch selected
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    Ip6
    Experience:
    Would you use the agent again? No

    Used Abbotts/ countrywide as fully managed service for 3 properties. few minor issues initially ( missing statements, received other landlord statements....) should have known this was start of things to come. Managed service turns out to be glorified telephone answering facility where messages take several weeks (yes weeks) to be transferred, even when tenant reported a small leak.. Unable to resolve smallest tenant issue, even stating they didn't know what to do but offering to give me tenants phone number so I could resolve.
    Checkout process non existent, inventory not used or referenced. Had to re inventory myself highlighting 30 plus items that could be seen without entering rooms.
    Renewal contracts not issued correctly. Disputed impact of superstrike claiming no requirement to reissue protection docs when under separate letter they advised this needed to be done and imposed a 75% increase in deposit protection fee to cover admin.

    Avoid at all cost.

    Properties now managed by small local agent who know how to provide a service

    What could Countrywide Residential Lettings do to change your mind??

    “Provide service being charged for”


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  24. 4
    people found this
    helpful.

    A 1 -star review by ''

    Branch:
    108 Whiteladies Road (Bristol) (North Somerset)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Rhiannon Walker, Justin McBarnet
    Postcode
    bs6
    Rent PCM
    £850
    Experience:
    Would you use the agent again? No
    no photono photo
    Rhiannon WalkerJustin McBarnet

    I have never experienced such incompetency or downright scamming. They're very careful to operate under the name 'Alder King' rather than Countrywide Residential Lettings, aren't they?! I don't even know where to begin, it was a disaster from the very start.

    1) Me and my housemate go to look at a flat. They have "the wrong keys" but oh-so-conveniently there is a flat down the road a liiiittle bit above our max renting price. Would we like to look? As it happens we do, and we like it, so we end up taking it.
    2) We pay a deposit. I send an email asking a few qs about moving in in... (read more)

    Comments on the Agents fees

    “RIDICULOUS SEEING AS WE ENDED UP DOING MOST OF THEIR JOB FOR THEM.”


    What could Countrywide Residential Lettings do to change your mind??

    “Not existed”


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  25. 1
    person found this
    helpful.

    A 1 -star review by ''

    Branch:
    760 Leabridge Road (Walthamstow) (London) (Greater London)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Chris Williams
    Postcode
    E17
    Rent PCM
    £925
    Experience:
    Would you use the agent again? No
    no photo
    Chris Williams

    Do not use Countrywide. They are incompetent in handling the simplest of tasks and have a habit of over-charging. As a landlord of numerous properties, with various agents, they are without doubt the worst I have experienced. You have been warned.

    Comments on the Agents fees

    “LOTS OF HIDDEN FEES WITH ADD UP OVER TIME.”


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  26. 2
    people found this
    helpful.

    A 1 -star review by ''

    Branch:
    98 Barlow Moor Road Didsbury (Didsbury) (Manchester) (Greater Manchester)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    L5
    Rent PCM
    £675
    Experience:
    Would you use the agent again? No

    Appalling service from Countrywide. They don't phone back when you leave messages despite saying they will. Took many weeks to get the oven fixed in our property. Was told they couldn't deal with my problem as the person dealing with our problem was on holiday so we had to wait till they were back before anything further could be done. Didn't apologise until I sent a formal complaint and even then did not consider compensation for the huge inconvenienced caused.
    I think the number of poor reviews they have confirms what I have also found - terrible customer service. I will never rent a property from a company which uses them again.

    What could Countrywide Residential Lettings do to change your mind??

    “Improve customer service. Compensate tenants when they have been badly treated and receive poor service.”


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  27. A 1 -star review by ''

    Branch:
    65/66 Long Row (City Centre) (Nottingham) (Nottinghamshire)
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    SW18
    Rent PCM
    £1400
    Experience:
    Would you use the agent again? No

    In Sept 2012, I signed a contract with JDWoods Ltd as my full management letting agent., and everything was fine until end Oct 2013.. Suddenly I started getting financial statements from Countrywide Residential lettings - no explanation was given for this change but many mistakes were made ...
    - my accountant was no longer cc'ed on the statements
    - An additional hot water/heating payment from the tenants was continually getting lost in their accounts and not paid to me
    - And finally to-day (almost a year later) I have learned that the CRL HMRC reference number is not the same as for JDWood. This leaves me in a very awkward position vis a vis HMRC as ı am supposed to inform them of any changes.

    What makes it worse is that there has not been a single apology for all this lack of diligence

    What could Countrywide Residential Lettings do to change your mind??

    “They should have informed me of the change over and all its implications up front”


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  28. A 1 -star review by ''

    Branch:
    38 Portsmouth Road Woolston (Southampton) (Hampshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    SO22
    Rent PCM
    £1400
    Experience:
    Would you use the agent again? No

    I have received nothing other than appalling service from Countrywide letting agents. Unfortunately I have never dealt with such a shoddy, disorganised and obnoxious company. I'm thrilled to have moved out of the frankly deplapodated property that I was renting from them. Despite this, I am appalled that this company are withholding nearly £2000 of our deposit as they simply can't be bothered to send it back, and claim to have not received emails sent six times. A truly disgusting company - if you value your home, finances or safety stay far, far away.

    Comments on the Agents fees

    “RIDICULOUS. ABSOLUTELY RIDICULOUS.”


    What could Countrywide Residential Lettings do to change your mind??

    “Change literally everything about your company. The manner in which I have been dealt with has been sickening. You treat people like dirt on the floor and it\'s disgusting. You are easily the rudest company I\'ve ever dealt with.”


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  29. A 1 -star review by ''

    Branch:
    108 Whiteladies Road (Bristol) (North Somerset)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    bs5
    Rent PCM
    £650
    Experience:
    Would you use the agent again? No

    Appalling service and incredibly high fees. Impossible to get through on the phone. I would go out of my way never to rent a property where the landlord was using this agent. Money deducted from deposit for 'fees' which I was never aware of....my list of complaints could go on and on.

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  30. A 1 -star review by ''

    Branch:
    42 High Street (Esher) (Esher) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    John Gill, Charlotte Bradshaw
    Postcode
    Kt10
    Rent PCM
    £2500
    Experience:
    Would you use the agent again? No
    no photono photo
    John GillCharlotte Bradshaw

    We started renting a property that before we even stepped foot in the place had a leaking roof, dodgy electrics in a toilet, an unsafe fireplace. We are professional people who pride ourself on our home and had only had to rent while we did up another property. My wife was pregnant and we had two children already. It has been horrendous. They have left us in a house with water falling through the ceiling and a new born. They havent responded to our claims for abatement and damage to items and now we have moved on and left the house in a better state than when we arrived the landlord is asking... (read more)

    Comments on the Agents fees

    “DREADFUL”


    What could Countrywide Residential Lettings do to change your mind??

    “Awful. Almost operating illegally from my experience.”


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  31. A 1 -star review by ''

    Branch:
    28 Norfolk House George Street (Croydon) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Stephen Christopher
    Postcode
    SM4
    Rent PCM
    £950
    Experience:
    Would you use the agent again? No
    no photo
    Stephen Christopher

    What a completely frustrating two years at this property. This Stephen Christopher promised to sort out the council tax and utility bills and to be fair he did do the council tax. The utility bills were supposedly transferred but with no information as to who the new service provider was or when we would get the bill. After three months of moving in and not receiving any utility bills, I contacted Stephen Christopher to ask about the status of the utility bills. I was told that due to a dispute with previous service providers they had been unable to start the meter readings. After struggling for a whole year I was finally able to receive a utility bill after contacting the energy company myself. In addition, countrywide failed to adequately fix a significant problem with damp in the house, didn't fix the plumbing issues in the bathroom or repair the main door after it was damaged. These problems were left unresolved over the course of the two years that we stayed at the property

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  32. A 1 -star review by ''

    Branch:
    38 Portsmouth Road Woolston (Southampton) (Hampshire)
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    S20
    Rent PCM
    £695
    Experience:
    Would you use the agent again? No

    Blundells, a trading arm of Countrywide Residential Lettings Ltd provided a ‘fully managed property service' for us over the last 3 years, charging 10% of the rental for their services. We were led to believe that they would ensure our property (previously our home) was being well looked after by the tenants while we were out of the country, or at least advise us otherwise.

    The property was always (according to Blundells/Countrywide) ‘well maintained and looked after', but 3 years and 2 tenants later, we have had hundreds of pound's worth of belongings stolen, and thousands of... (read more)

    Comments on the Agents fees

    “WITH THE EXCEPTION OF RENT COLLECTION WE FEEL WE PAID £69 A MONTH FOR THEM TO OVERSEE THEFT, NEGLECT AND DETERIORATION TO OUR PROPERTY OVER A 3 YEAR PERIOD”


    What could Countrywide Residential Lettings do to change your mind??

    “Our property managers should have been managing our property in accordance with the tenancy agreement. They should have ensured that \'the property was kept clean and well aired at all times\'. When it clearly wasn\'t they should have informed us and given us chance to end the tenancy. I know we all have personal standards on cleanliness, but Blundells/Countrywide\'s tolerance of filth and grime is breathtaking. Perhaps sending our property managers on a refresher course to be able to spot the difference between a well maintained, and a neglected property, may help them to provide a better service”


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  33. 1
    person found this
    helpful.

    A 1 -star review by ''

    Branch:
    142 The Grove (Stratford) (London) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Chris Williams
    Postcode
    E10
    Rent PCM
    £850
    Experience:
    Would you use the agent again? No
    no photo
    Chris Williams

    I vacated the property on the 31st of July and the final check out was done on the same day. During check out I was advised that the property was immaculate and I should receive my deposit back within 7 working days. This came and went without me hearing anything from countrywide. I tried to contact them several times but was always told the person dealing with my property was busy and would call me back, but they never did. I eventually reached chris Williams who advised me that countrywide would do nothing further until the landlord had confirmed he was happy for the deposit to be released,... (read more)

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