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Est. 1825 Chartered Surveyors Auctioneers Estate Agents Property Managers
Parsons Son & Basley

32 Queens Road Brighton
East Sussex

01273 274000

May 04,2015
May 04,2015
2 people found
this helpful
Unfortunetly i took them 4 weeks to refound holding deposit after number of phone calls and broken promises The leatest was about opening houres (been told they open till 6 but open only till 5.30) Propably scared to see angry customers face to face:(...
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Comment on agent fees
No Refound yet after 3 weeks
Was this helpful? Yes
By: Julian Bishop
May 22, 2015
View all comments (1)
Dear Piotr, I am sorry that you are unhappy with the delay in returning your partial Holding Fee following the failed references where inaccurate information was supplied. PS&B did apologise for the 3 week delay several times and was due to a staff member being unexpectedly absent from the Accounts office. We would usually aim to have a refund paid within a few working days so 3 weeks is not acceptable. Although All Agents lists PS&B as open until 5.30pm on weekdays we are open until ....
Feb 10,2015
Feb 10,2015
3 people found
this helpful
After finding a two bed bungalow with PS&B in December 2013, we were delighted at how friendly and efficient the lettings team were and how eager they were to get us moved in during January 2014 (The bungalow had not been rented for the last six months apparently), however soon after they started to turn and we regretted ever renting through PS&B. After a few months, the toilet kept breaking (required a plumber to do the job properly), PS&B took days if not weeks to get the issue fix...
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Was this helpful? Yes
By: Julian Bishop
Feb 11, 2015
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Dear Oscar, Many thanks for taking the time to write your thoughts, and I am sorry that you feel unhappy with your time in the property and renting through PS&B. I am responding as there are quite a few inaccuracies which I will go over below: 1. There is no record of PS&B being notified of a broken fence as you state. Following the system notes and works orders sent to contractors the maintenance jobs during your Tenancy were as follows: 27.1.14 Leak under kitchen sink reported, r....
Apr 09,2014
Apr 09,2014
0 people found
this helpful
Quite simply put, a 5 star letting agent. Parsons were incredibly helpful and informative in my move to my new flat, and I\'d strongly recommend any other young adult to use these guys when looking to rent a property for the first or second time around. Note that Parsons have helped me find my second flat....
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Was this helpful? Yes
Dec 23,2013
Dec 23,2013
0 people found
this helpful
Very happy with all the help and advise given by Barry Hough from Parsons Son and Basley. During, what turned out to be, a rather protracted process he was always helpful and kept me fully informed. Couldn\'t have asked for more...
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Was this helpful? Yes
Oct 15,2013
Oct 15,2013
1 people found
this helpful
After reading a few negative reviews about Parsons, Son and Basley I felt I must add my extremely positive experience of this company. I own a number of properties across the South East and Parsons, Son and Basley manage my Brighton property interests. After dealing with many agents in my experience I find Parsons to be professional, efficient and dependable. Al l important qualities when I'm leaving my investments totally in their hands. I have been a landlord with Parsons for almost ...
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Was this helpful? Yes
Aug 01,2013
Aug 01,2013
4 people found
this helpful
I called this agent to arrange a viewing for what looked like a great flat on a Monday, 30 minutes after the ad was published online. They confirmed my viewing for Tuesday afternoon, for what I had to change my shift at work. Later on on Monday they call to advise the letting agent was not available on Tuesday and the earlier they could show it to me was on Wednesday Morning. I tell Jessica my concers about this flat being rented out quickly and she says I am the second person viewing it. The fi...
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What agent could do to change your mind?
They did not honour the appointment they had with me. I had specified I wanted to be one of the first ones viewing the flat. They told me the earliest was Wednesday but they showed it on Tuesday!!!!!!! The flat is now gone, obviously.
Was this helpful? Yes
By: Julian Bishop
Dec 05, 2013
View all comments (3)
I am sorry that you are not happy with my response.....
Areas covered
  • BN1
  • BN2
  • BN3
  • BN41
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
50% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales No data
  • Min: £0
  • Max: £0


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 0 2 3 0 0 0 0 0 0
Max pepper - no image available Max pepper
Lettings Negotiator
0 reviews

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Darren Williams - no image available Darren Williams
Lettings Manager
0 reviews

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Jessica Manzi - no image available Jessica Manzi
2 reviews

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Rachel Barber - upload your photo Rachel Barber
Lettings Administrator
1 reviews

About Rachel No description set View full profile

Job vacancies

Please see a list of jobs available


Set up fee (tenant’s share) £240.00 inc VAT for one Tenant
Referencing one tenant (identity, immigration status and visa confirmation, financial credit checks, obtaining references from current or previous landlord & employers and any other relevant information to assess affordability) as well as contract negotiation (amending and agreeing terms) arranging the tenancy and agreement & accompanied check-in fee.

Additional Tenant Fee £60.00 inc VAT per additional Tenant
Processing the application, associated paperwork and referencing

Guarantor Fee £96.00 inc VAT per Guarantor
Covering credit referencing and preparing a Deed of Guarantee as part of the Tenancy Agreement

Accompanied Check-in Fee £30.00 inc VAT per Tenant
Preparing an Inventory and Schedule of Condition of the property, explaining how appliances function and taking meter readings for utilities and services.

Pet Deposit (where permitted) 2 weeks extra deposit
To cover the added risk of property damage. This will be protected with your security deposit in a Government-authorised scheme and may be returned at the end of your Tenancy.

Amendment of Tenancy Agreement £60.00 inc VAT
Altering the finalised Tenancy Agreement after it has been printed and sent out to the Tenant and Landlord (and Guarantors). This cost also covers printing and postage.

Amending start date of Tenancy £60.00 inc VAT
Changing the start date of the Tenancy originally agreed by the Landlord at the point of offer, amending and updating terms and arranging the tenancy and agreement.

Amendment/Addendum Fee £36.00 inc VAT
Contract negotiation, amending agreed terms and updating your Tenancy Agreement during the Tenancy.

Renewal Fee (Tenant’s share) £120.00 inc VAT
Contract negotiation, amending and updating terms and arranging a further tenancy and agreement.

Check-out fee (Tenant’s share) minimum £90.00 inc VAT depending on number of bedrooms
Attending the property to undertake an updated Schedule of Condition based on the original inventory and negotiating the repayment of the security deposit(s)

Future Landlord Reference Fee £36.00 inc VAT
Collating information and preparing a written reference for a future landlord or letting agent
Last updated at 10:42 AM 25/10/2016 by Rachel Barber

Complaints Procedure

Complaints Handling Procedure (Lettings)
To meet the requirements of our governing body ARLA – The Association of Residential Letting Agents

In the event that you feel dissatisfied with our service and wish to make a complaint, you will need to follow our Complaints Handling Procedure, details of which can be found below:

Parsons Son & Basley is a member of The Association of Residential Letting Agents (ARLA). By belonging to this organisation, we are required to follow strict professional standards.

We would request that you initially make your complaint in writing to the Manager in charge of the section of our company to which the issue arose. Upon receipt of your complaint, they will assess your submission and will respond within five working days of receiving your written complainy.

Contact details: Darren Williams 01273 274002 darrenwilliams@psandb.co.uk

We aim to resolve all complaints during this initial stage. However, if you are dissatisfied, you will need to progress your complaint through the following process.

Should you feel that we have not satisfactorily dealt with the matter; you may address your complaint to Geoff Holden. This must be done with 28 days of receipt of your letter from Darren Williams. Your correspondence will be acknowledged within five working days and he will issue a Final Viewpoint letter within a further 10 working days.

Upon receipt of our Final Viewpoint letter, in the event that you remain dissatisfied, you may contact the Ombudsman.

Contact details:
The Property Services Ombudsman (TPSO)
Milford House
43-45 Milford Street

? 01722 333306
Web: http://www.tpso.co.uk

The Ombudsman will not consider your complaint until you have exhausted our internal complaints procedure.

Once the Ombudsman has concluded his investigation you may forward your complaint to the NFoPP Regulation Department which is the regulatory function of ARLA.

You will need to submit your complaint to the NFoPP Regulation Department within six months of the Ombudsman’s final review. You should include a copy of the Ombudsman’s review, a copy of your signed acceptance/rejection letter and any other supporting documents which you feel will assist the assessment of your complaint.

Contact details:
NFoPP Regulation
Arbon House
6 Tournament Court
Edgehill Drive
CV34 6LG

Email: complaints@nfopp-regulation.co.uk
Web: http://www.nfopp-regulation.co.uk
Last updated at 10:42 AM 25/10/2016 by Rachel Barber

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