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Barnes Lettings, Barnes SW13
3.7/5, 6 Reviews
83% Recommended
0% letting valuation accuracy
67% letting fee satisfaction
No Description Found
Latest Reviews
Alexandra Burnham-Stevens
Unhappy Customer
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 67.00% | £1,800 | £2,750 |
Address
James Anderson
65 Barnes High Street, Barnes, Middlesex
SW13 9LD
020 8878 8688
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Rankings
Latest Properties
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James Anderson Branches (View All 5)
Laurie-Ann is lovely and ...
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5 Star Review
Laurie Ann
By : 'Alexandra'
Services : Letting( As a Tenant )
Rent PCM : £2150
Would you recommend ? : Yes
Postcode : SW14
14 Sept 2019
People found this helpful0
Laurie-Ann is lovely and helped us in the finding of a new property. It isn’t managed by James Anderson, so I can’t comment on their service. But they were friendly, efficient and communicative throughout the referencing and initial letting... Read Full Review
Comments (0)
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Alexandra Burnham-Stevens said about James Anderson
Services : Letting( As a Tenant )Date: 13th Sep 2019
Laurie-Ann is lovely and helped us in the finding of a new property. It isn’t managed by James Anderson, so I can’t comment on their service. But they were friendly, efficient and communicative throughout the referencing and initial letting process.
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Mr. William Hoddinott has ...
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5 Star Review
By : 'Ann'
Services : Letting( As a Tenant )
Rent PCM : £1800
Would you recommend ? : Yes
Postcode : SW10
13 Sept 2019
People found this helpful0
Mr. William Hoddinott has been extremely helpful in finding the right property for me to rent, as well as taking care of all the paperwork. He has been able to answer all my questions, which is much appreciated, as I have just returned from living many years abroad. I would have no hesitation in... Read Full Review
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Ann Wadia said about James Anderson
Services : Letting( As a Tenant )Date: 12th Sep 2019
Mr. William Hoddinott has been extremely helpful in finding the right property for me to rent, as well as taking care of all the paperwork. He has been able to answer all my questions, which is much appreciated, as I have just returned from living many years abroad. I would have no hesitation in recommending him.
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Clown Town - avoid like the ...
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1 Star Review
Rory
By : 'Diane'
Services : Letting( As a Tenant )
Rent PCM : £2000
Would you recommend ? : No
Postcode : SW13
8 Jun 2019
People found this helpful2
Welcome to James Anderson, known at Clown Town, ran by the monkeys and clowns from the travelling circus. These guys are an absolute show of â¦.. Utterly disgraceful levels of service on a par with a chocolate teapot. We had tremendous problems with our house, the landlord... Read Full Review
Comments (0)Welcome to James Anderson, known at Clown Town, ran by the monkeys and clowns from the travelling circus. These guys are an absolute show of â¦.. Utterly disgraceful levels of service on a par with a chocolate teapot. We had tremendous problems with our house, the landlord blamed the letting agents. The letting agents blamed the landlords. I ended up having to take matters into my own hands and speak with Richmond Council, this resulted in a fine for the landlord. You will tear your hair out with the stress from renting via James Anderson, seriously no matter the promises or the house, save yourself time, energy and hassle and use someone else. These guys are totally incompetent.
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Diane Hall said about James Anderson
Services : Letting( As a Tenant )Date: 7th Jun 2019
Welcome to James Anderson, known at Clown Town, ran by the monkeys and clowns from the travelling circus. These guys are an absolute show of â¦.. Utterly disgraceful levels of service on a par with a chocolate teapot. We had tremendous problems with our house, the landlord blamed the letting agents. The letting agents blamed the landlords. I ended up having to take matters into my own hands and speak with Richmond Council, this resulted in a fine for the landlord. You will tear your hair out with the stress from renting via James Anderson, seriously no matter the promises or the house, save yourself time, energy and hassle and use someone else. These guys are totally incompetent.
66 Treen Avenue
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Relocating to a new town is ...
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5 Star Review
Phoebe
By : 'Alex'
Services : Letting( As a Tenant )
Rent PCM : £2750
Would you recommend ? : Yes
Postcode : SW14
8 Dec 2017
People found this helpful1
Relocating to a new town is very difficult, especially if the new town is half-way around the world. My experience with James Anderson - Barnes agents was nothing less than amazing and highly satisfactory, since I wasn't even in UK for viewing the property. Their exceptionally professional... Read Full Review
Comments on Agent Fees
Good.
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Alex Kang said about James Anderson
Services : Letting( As a Tenant )Date: 8th Dec 2017
Relocating to a new town is very difficult, especially if the new town is half-way around the world. My experience with James Anderson - Barnes agents was nothing less than amazing and highly satisfactory, since I wasn't even in UK for viewing the property. Their exceptionally professional staff fully understood the needs of my family in terms of location, budget, and neighborhood. Their lettings team not only went out of the way to find the best home for my family, but negotiated on our behalf to lock in a great deal for us. I would like to especially thank Ms. Phoebe Craig for getting us our great home with the best view of Thames and the skyline of London. My wife told me that you have an amazing ability to make each and every one of your clients feel like they are your most VIP customer. Thank you.
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Relocating for new job, ...
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5 Star Review
Rory
By : 'F.'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW14
3 Aug 2017
People found this helpful0
Relocating for new job, needed a flat within 3 weeks. Rory was appropriately quick to respond, providing details of properties and arranging viewings. Throughout the process he was informative, attentive to needs, friendly, efficient, and ultimately professional. Without his help, it's very... Read Full Review
Comments on Agent Fees
Fees perfectly acceptable for service provided.
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F. Michaels said about James Anderson
Services : Letting( As a Tenant )Date: 2nd Aug 2017
Relocating for new job, needed a flat within 3 weeks. Rory was appropriately quick to respond, providing details of properties and arranging viewings. Throughout the process he was informative, attentive to needs, friendly, efficient, and ultimately professional. Without his help, it's very doubtful that a suitable tenancy would have been found within the short time span. My thanks to him and all staff concerned!
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Horrific service - I lived in ...
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1 Star Review
By : 'Unhappy'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW13
22 Feb 2017
People found this helpful1
Horrific service - I lived in my flat for over ten years and was a model tenant. James Anderson Lettings repeatedly refused to carry out essential repairs to property so I was without hot water or heating for six months (leading to me being hospitalised) and had a large hole in roof plus black... Read Full Review
Comments on Agent Fees
High but not excessively high for London. When I left they informed me that I owned nearly a thousand pounds in unpaid renewal fees from several years' earlier; I have a written record proving that I paid my renewal fee every year, and this was the first time they had ever contacted me about this unpaid bill that allegedly had gone unpaid for several years.
Comments (1)Horrific service - I lived in my flat for over ten years and was a model tenant. James Anderson Lettings repeatedly refused to carry out essential repairs to property so I was without hot water or heating for six months (leading to me being hospitalised) and had a large hole in roof plus black mould. When I made a formal complaint to the council's environmental health department (who investigated and found they were in serious breach, especially since the property had no smoke alarms and broken fire doors), they send me an eviction order which a solicitor informs me is not legally valid as you cannot legally evict someone who is currently pursuing an official complaint against you for refusing to maintain the property to minimum habitable standard.
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Unhappy Customer said about James Anderson
Services : Letting( As a Tenant )Date: 22nd Feb 2017
Horrific service - I lived in my flat for over ten years and was a model tenant. James Anderson Lettings repeatedly refused to carry out essential repairs to property so I was without hot water or heating for six months (leading to me being hospitalised) and had a large hole in roof plus black mould. When I made a formal complaint to the council's environmental health department (who investigated and found they were in serious breach, especially since the property had no smoke alarms and broken fire doors), they send me an eviction order which a solicitor informs me is not legally valid as you cannot legally evict someone who is currently pursuing an official complaint against you for refusing to maintain the property to minimum habitable standard.
To evict someone you have to take them to court; James Anderson seem unaware of this and seem to be under the impression that simply posting a letter stating eviction means that the tenant has been legally evicted.
I returned home from work one day to find James Anderson Lettings had broken in and changed the locks, denying me access to my personal property. I phoned the police who helped me retrieve my belongings.
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By : Patrick Connolly
22 Feb 2017I was obviously disappointed to see your review below and the comments you have made. I would welcome a conversation with you in order to discuss this matter so that I can help resolve your feelings...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
<p>Lettings</p>
<p>Should you have any complaints with our service which you are unable to resolve with the individual involved you should then write to the branch/department manager in question. This complaint will be acknowledged within three working days of receipt and an investigation undertaken. A formal written outcome of the investigation will be sent to you within 15 working days. If you remain dissatisfied you will need to write to the Lettings Director at James Anderson, Lambourn House, 17 Sheen Lane, London, SW14 8HY. The same limits will apply. Following the investigation of our Lettings Director a written statement of James Anderson’s final view will be sent to you, this will include any offer made. This letter will confirm that you are entitled if dissatisfied to refer the matter to the Property Ombudsman for review.</p>
<p>Sales</p>
<p>Should you have any complaints with our service which you are unable to resolve with the individual involved you should then write to the branch/department manager in question. This complaint will be acknowledged within three working days of receipt and an investigation undertaken. A formal written outcome of the investigation will be sent to you within 15 working days. If you remain dissatisfied you will need to write to the Sales Director at James Anderson, Lambourn House, 17 Sheen Lane, London, SW14 8HY. The same limits will apply. Following the investigation of our Sales Director a written statement of James Anderson’s final view will be sent to you, this will include any offer made. This letter will confirm that you are entitled if dissatisfied to refer the matter to the Property Ombudsman for review.</p>
<p>Kind Regards</p>
<div>
<p><b>Ross Jezzard<br /></b><b>ARLA Regional Representative and Divisional Council Member</b></p>
Last updated at 11/30/2, 12:00:00 AM by allAgents
