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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
3.9/5, 37 Reviews
76% Recommended
91% sales valuation accuracy
81% sales fee satisfaction
James Anderson
363 Upper Richmond Road West, London, Greater London
SW14 7NX
020 8876 6161
<p>Lettings</p> <p>Should you have any complaints with our service which you are unable to resolve with the individual involved you should then write to the branch/department manager in question. This complaint will be acknowledged within three working days of receipt and an investigation undertaken. A formal written outcome of the investigation will be sent to you within 15 working days. If you remain dissatisfied you will need to write to the Lettings Director at James Anderson, Lambourn House, 17 Sheen Lane, London, SW14 8HY. The same limits will apply. Following the investigation of our Lettings Director a written statement of James Anderson’s final view will be sent to you, this will include any offer made. This letter will confirm that you are entitled if dissatisfied to refer the matter to the Property Ombudsman for review.</p> <p>Sales</p> <p>Should you have any complaints with our service which you are unable to resolve with the individual involved you should then write to the branch/department manager in question. This complaint will be acknowledged within three working days of receipt and an investigation undertaken. A formal written outcome of the investigation will be sent to you within 15 working days. If you remain dissatisfied you will need to write to the Sales Director at James Anderson, Lambourn House, 17 Sheen Lane, London, SW14 8HY. The same limits will apply. Following the investigation of our Sales Director a written statement of James Anderson’s final view will be sent to you, this will include any offer made. This letter will confirm that you are entitled if dissatisfied to refer the matter to the Property Ombudsman for review.</p> <p>Kind Regards</p> <div> <p><b>Ross Jezzard<br></b><b>ARLA Regional Representative and Divisional Council Member</b></p> </div>
Last updated at 8/10/2015, 5:21:44 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 2 | 1 | 6 | 6 | 10 | 0 | 10 | 0 | 0 | 2 |
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 91% | 81.00% | £440,000 | £3,999,950 |
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Michael
By : 'L'
Branch : East Sheen, 363 Upper Richmond Road West
Services : Sales( As a Buyer )
Sold price : £1360000
Would you recommend ? : Yes
Postcode : SW14
Super helpful, friendly, approachable and maintained good clear communication throughout. Would highly recommend Michael and the team at James ... Read Full Review
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By : 'AMB'
Branch : London, 151 Upper Richmond Road
Services : Sales( Prospective Vendor/Buyer )
Sold price : £760000
Would you recommend ? : No
Postcode : SW17
CANNOT BE TRUSTED I was a genuiine cash buyer confirming up top a 40% deposit and had a raised offer price accepted oon the basis of a quick exchange with the property not to have further marketing or viewings . J Andersons have not progressed the exchange and appear to have continued to market ... Read Full Review
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Laurie Ann
By : 'Alexandra'
Branch : Barnes Lettings, 65 Barnes High Street
Services : Letting( As a Tenant )
Rent PCM : £2150
Would you recommend ? : Yes
Postcode : SW14
Laurie-Ann is lovely and helped us in the finding of a new property. It isn’t managed by James Anderson, so I can’t comment on their service. But they were friendly, efficient and communicative throughout the referencing and initial letting ... Read Full Review
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By : 'Ann'
Branch : Barnes Lettings, 65 Barnes High Street
Services : Letting( As a Tenant )
Rent PCM : £1800
Would you recommend ? : Yes
Postcode : SW10
Mr. William Hoddinott has been extremely helpful in finding the right property for me to rent, as well as taking care of all the paperwork. He has been able to answer all my questions, which is much appreciated, as I have just returned from living many years abroad. I would have no hesitation in ... Read Full Review
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Oliver
By : 'Sarah'
Branch : East Sheen, 363 Upper Richmond Road West
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW14
I used James Anderson as a tenant. I am also a landlady and looking to buy another property in the area - whilst I can imagine they would have turned on the charm if they’d known that, they didn’t so I will avoiding them like the plague. Once they have got you to sign on the ... Read Full Review
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Rory
By : 'Diane'
Branch : Barnes Lettings, 65 Barnes High Street
Services : Letting( As a Tenant )
Rent PCM : £2000
Would you recommend ? : No
Postcode : SW13
Welcome to James Anderson, known at Clown Town, ran by the monkeys and clowns from the travelling circus. These guys are an absolute show of â¦.. Utterly disgraceful levels of service on a par with a chocolate teapot. We had tremendous problems with our house, the landlord ... Read Full Review
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Jesse
By : 'JA'
Branch : East Sheen, 363 Upper Richmond Road West
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW14
We've recently been looking for a property to rent in East Sheen/ Mortlake and have found some of the staff at James Anderson to be incredibly incompetent. We had some pretty simple requirements as we have 2 young children who attend school and nursery locally. One staff member we dealt ... Read Full Review
Standard
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By : 'April'
Branch : Putney, 78 Lower Richmond Road
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW15
I have found the West Putney branch of James Anderson excellent. All the staff were very helpful and polite. The best thing was that they managed to sell my ... Read Full Review
Good
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Jack
By : 'Helen'
Branch : Putney, 78 Lower Richmond Road
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW15
Fantastic service; Jack, Nick, Maryam and the team were extremely professional. Their communication was excellent, and they gave prompt feedback on viewings. My flat was sold in the estimated time frame, for a good price, in challenging market circumstances. Would highly ... Read Full Review
Lower than other competitors. Higher than web-based firms, but you get what you pay for.
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Phoebe
By : 'Alex'
Branch : Barnes Lettings, 65 Barnes High Street
Services : Letting( As a Tenant )
Rent PCM : £2750
Would you recommend ? : Yes
Postcode : SW14
Relocating to a new town is very difficult, especially if the new town is half-way around the world. My experience with James Anderson - Barnes agents was nothing less than amazing and highly satisfactory, since I wasn't even in UK for viewing the property. Their exceptionally professional ... Read Full Review
Good.
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By : 'TomBab'
Branch : East Sheen, 363 Upper Richmond Road West
Services : Letting( As a Tenant )
Rent PCM : £2500
Would you recommend ? : Yes
Postcode : SW14
Our experience with James Anderson on 3 occasions has been as tenants for rental. Our customer experience with Michelle, Oliver and Hugh has been personable and helpful and though challenging with international communications on occasions, they all saw the job through with a pleasant and helpful ... Read Full Review
Fees average for the industry, but its results that count!
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Rory
By : 'F.'
Branch : Barnes Lettings, 65 Barnes High Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW14
Relocating for new job, needed a flat within 3 weeks. Rory was appropriately quick to respond, providing details of properties and arranging viewings. Throughout the process he was informative, attentive to needs, friendly, efficient, and ultimately professional. Without his help, it's very ... Read Full Review
Fees perfectly acceptable for service provided.
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Jack
By : 'Emma'
Branch : Putney, 78 Lower Richmond Road
Services : Sales( As a Vendor )
Sold price : £440000
Would you recommend ? : Yes
Postcode : SW15
Recently sold our flat via James Anderson, Putney and can thoroughly recommend their services. We felt supported from beginning to (eventual) end/completion. They quietly drove the deal forwards yet we never once felt rushed. The team - particularly Jack - were a pleasure to deal with - whilst it's ... Read Full Review
Very good.
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By : 'Unhappy'
Branch : Barnes Lettings, 65 Barnes High Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW13
Horrific service - I lived in my flat for over ten years and was a model tenant. James Anderson Lettings repeatedly refused to carry out essential repairs to property so I was without hot water or heating for six months (leading to me being hospitalised) and had a large hole in roof plus black ... Read Full Review
High but not excessively high for London. When I left they informed me that I owned nearly a thousand pounds in unpaid renewal fees from several years' earlier; I have a written record proving that I paid my renewal fee every year, and this was the first time they had ever contacted me about this unpaid bill that allegedly had gone unpaid for several years.
By : Patrick Connolly
22 Feb 2017I was obviously disappointed to see your review below and the comments you have made. I would welcome a conversation with you in order to discuss this matter so that I can help resolve your feelings...
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Jack
By : 'Paula'
Branch : Putney, 78 Lower Richmond Road
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW15
I had excellent service from the James Anderson estate agents. Through their contacts and marketing, a purchaser for my property was found within 8 days. When that person lost her buyer and had to pull out, Jack Gardiner worked hard to find me, successfully, another buyer. He was supportive and ... Read Full Review
Fair.
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Anthony
By : 'L'
Branch : East Sheen, 363 Upper Richmond Road West
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : TW10
I can't fault Henry and the team at James Anderson - East Sheen Branch, starting with valuation by Anthony (who was sensitive to my mother's situation), through to viewings and sale. Henry Moloney dealt with the viewings and the sale process, and again was thoughtful to my mother's situation. A ... Read Full Review
Fair fees for service provided
Fair fees for service provided
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Charlie
By : 'Ivan'
Branch : East Sheen, 363 Upper Richmond Road West
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW14
Henry Moloney and Charlie Powell under management of Anthony Bell did an excellent job on selling our house. During the sale we were regularly informed about viewings, provided with feedback from potential buyers and detailed suggestions about next step. The house attracted two buyers that started ... Read Full Review
Good, reasonable
Good, reasonable
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By : 'MichelleG'
Branch : East Sheen, 363 Upper Richmond Road West
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SW14
Henry was extremely helpful, upbeat and very patient during my property search, including after exchange helping me to get access for builders quotes etc. He has called regularly with updates and advice throughout the entire process and its been very reassuring to have him on ... Read Full Review
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By : 'Jackie'
Branch : East Sheen, 363 Upper Richmond Road West
Services : Sales( As a Buyer )
Sold price : £725000
Would you recommend ? : Yes
Postcode : SW14
We recently purchased a home through James Anderson with Henry as the selling agent. We had quite a long wait between the acceptance of our offer and the actual completion of the purchase. The delay was quite frustrating at times, but Henry handled the situation in a very professional manner. He ... Read Full Review
Fine
Fine
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By : 'Gaya'
Branch : East Sheen, 363 Upper Richmond Road West
Services : Letting( As a Tenant )
Rent PCM : £1350
Would you recommend ? : No
Postcode : SW14
"Ripping off optimized" is the opinion we ended with regarding James Anderson estate agents. We have rented in England for 11+ years, in and out of London. The one year spent in a flat managed by James Anderson was remarkably a worse experience. Hence this review. Summarizing some ... Read Full Review
By : James Anderson Estate Agents
26 Jan 2016I am sorry to receive your review and I would welcome you to contact me directly so we can discuss your concerns. James Anderson employs numerous different impartial independent inventory companies ...