By : 'Fatma' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : SW11
28 Apr 2025
People found this helpful1
Avoid This Agency – Dishonest, Unfair, and Exploitative
If you’re considering renting through this agency, think twice. My experience with them has been an absolute nightmare—filled with dishonesty, unfair treatment, and a complete lack of professionalism.
1. Eviction Based on Lies & Zero... Read Full Review
Services : Letting( As a Tenant )Date: 27th Apr 2025
Avoid This Agency – Dishonest, Unfair, and Exploitative
If you’re considering renting through this agency, think twice. My experience with them has been an absolute nightmare—filled with dishonesty, unfair treatment, and a complete lack of professionalism.
1. Eviction Based on Lies & Zero Communication
After three years as a tenant, paying my rent six months in advance (despite having a guarantor), and never having a single complaint against me, this agency served me an eviction notice out of nowhere. Their reasoning? They told me the landlord wanted to sell the property. However, I later found out that this was a complete lie.
While searching a apartment (because I was given no choice but to leave), I accidentally discovered that my old flat was back on the market rent, not sale. When I confronted Charlotte Edney, the property manager who handled my tenancy, about why I wasn’t informed or even given the chance to renew, her cold response was:
“The landlord informed me that he wants a tenant and more money. It has nothing to do with me.”
This agency clearly does not care about its tenants, only about maximizing profits—even it means lying and misleading people who have been reliable tenants years.
2. Fraudulent & Unjustified Charges
After forcing me out under pretenses, Charlotte Edney is now trying to financially exploit me with a completely unjustified checkout bill of £3248, even though my deposit was £2400.
Among the most ridiculous charges? ✔ £25 per item left behind (including a small bin and a drying rack) – items that could have been removed in five minutes by one person (one hand). ✔ A fake unpaid rent charge – Charlotte is trying to falsely claim that I owe an extra week of rent because of how she handled the notice period, even though my tenancy ended naturally, and I was never required to give any additional notice. ✔ Completely incorrect claims like Mould maintenance - They are also trying to charge me moulds marks in bathroom and kitchen which is landlord’s responsibility.
This is not just bad management—it’s an intentional attempt to extort money from tenants who have done nothing wrong.
There are plenty of other agencies that treat tenants with respect so do yourself a favor and avoid this one at all costs.
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Please stay away. They made a ...
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1 Star Review
Chris
Charlotte
By : 'aNON' Services : Letting( Property Management ) Would you recommend ? : No Postcode : SW11
22 Dec 2023
People found this helpful0
Please stay away. They made a right mess of my property a few years back resulting in the tenants, a business based in Chelsea, not paying me rent, stealing my TV and owing thousands of pounds of damage. This could have been easily avoided had GJ done their jobs correctly. They were abusive to me... Read Full Review
Services : Letting( Property Management )Date: 22nd Dec 2023
Please stay away. They made a right mess of my property a few years back resulting in the tenants, a business based in Chelsea, not paying me rent, stealing my TV and owing thousands of pounds of damage. This could have been easily avoided had GJ done their jobs correctly. They were abusive to me and in the end begged me to take on another tenant whom they had oversold and underdelivered, not a first for them! This includes senior staff and day to day managament.
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SHOCKER ANOTHER 1 star for ...
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1 Star Review
By : 'O' Services : Letting( As a Tenant ) Rent PCM : £3300 Would you recommend ? : No Postcode : SW11
25 Jan 2023
People found this helpful0
SHOCKER ANOTHER 1 star for Garton jones it’s the same…. Makes you wonder if the good reviews they have are even REAL
Avoid they have really unhelpful staff, fail to do repairs, get defensive when asked why repairs not done…
Seems really bad for the properties ... Read Full Review
Services : Letting( As a Tenant )Date: 25th Jan 2023
SHOCKER ANOTHER 1 star for Garton jones it’s the same…. Makes you wonder if the good reviews they have are even REAL
Avoid they have really unhelpful staff, fail to do repairs, get defensive when asked why repairs not done…
Seems really bad for the properties they manage in vista lots of tennants complaining about them in what’s app group….
One person even put copies of emails up to name and shake them
AVOID AVOID AVOID
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I'm currently receiving ...
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1 Star Review
By : 'Ab' Services : Letting( Admin ) Rent PCM : £8108 Would you recommend ? : No Postcode : BR1
6 Feb 2020
People found this helpful0
I'm currently receiving abusive emails from a member of staff at this company. She is a senior manager at one of the branches and her son is an MD at the company. I would try and complain but as per the website - I can only telephone the office she manages to put a complaint in against her.... Read Full Review
I'm currently receiving abusive emails from a member of staff at this company. She is a senior manager at one of the branches and her son is an MD at the company. I would try and complain but as per the website - I can only telephone the office she manages to put a complaint in against her. Looks like I will hyst have to get polie involved instead. it appears to be a total shambles of a company who do not police their employees and instead allow them to put their oown children into management positions based on what exacty? No shocks to hear people on here saying that they don't know the law either.
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Rude and poor communication ...
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1 Star Review
By : 'Z.' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : SW11
10 Oct 2018
People found this helpful0
I have had the worst experience with this agency. I was subject to persistent vandalism and the agency failed to show the simplest level of sympathy. They were rude, had ill judgment and were of no help at... Read Full Review
Services : Letting( As a Tenant )Date: 9th Oct 2018
I have had the worst experience with this agency. I was subject to persistent vandalism and the agency failed to show the simplest level of sympathy. They were rude, had ill judgment and were of no help at all.
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garton ...
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5 Star Review
Joe
By : 'eddie' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : SW
3 May 2018
People found this helpful0
I have dealt with Garton Jones for approx 7 years. I find them efficient, friendly and on the ball. Joe Harvey has handled recent transactions for me . He has been quick to act and quick to respond. His colleagues have been extremely supportive. I would certainly recommend... Read Full Review
Services : Letting( As a Owner )Date: 2nd May 2018
I have dealt with Garton Jones for approx 7 years. I find them efficient, friendly and on the ball. Joe Harvey has handled recent transactions for me . He has been quick to act and quick to respond. His colleagues have been extremely supportive. I would certainly recommend them.
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Letting ...
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4 Star Review
By : 'Norby' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : SW8
24 Apr 2018
People found this helpful0
I have had the pleasure of dealing with Garton Jones for nearly 4 years and throughout this period found every member of staff so helpful in dealing with any query or resolving any problem which may have arisen.
I would particularly like to single out Orinta Garnyte who has hugely assisted me in... Read Full Review
Comments on Agent Fees
very realistic given the location and customer service experienced.
Services : Letting( As a Owner )Date: 23rd Apr 2018
I have had the pleasure of dealing with Garton Jones for nearly 4 years and throughout this period found every member of staff so helpful in dealing with any query or resolving any problem which may have arisen. I would particularly like to single out Orinta Garnyte who has hugely assisted me in acquiring two very good tenants. She has always been cheerful with a personal touch and, more importantly, thoroughly professional in all her dealings with me.
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Excellent ...
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5 Star Review
Charlotte
Joe
By : 'Mansor' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : SW11
23 Apr 2018
People found this helpful0
I have had a pleasant experience with Garton Jones especially when Charlotte Edney became my property manager. She is very helpful, kind and friendly. In case of any issue in my flat, She always comes and checks by herself or send someone... Read Full Review
Services : Letting( As a Tenant )Date: 22nd Apr 2018
I have had a pleasant experience with Garton Jones especially when Charlotte Edney became my property manager. She is very helpful, kind and friendly. In case of any issue in my flat, She always comes and checks by herself or send someone immediately.
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Excellent ...
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5 Star Review
Raffael
Peter
By : 'Nasser' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : SW84
21 Apr 2018
People found this helpful0
I Am dealing with Mr. Raffael from Garton Jones for the sales and letting of our properties in Eustace and i am very happy to say he has an excellent communication skills & very good in tackling the clients... Read Full Review
Services : Sales( As a Vendor )Date: 20th Apr 2018
I Am dealing with Mr. Raffael from Garton Jones for the sales and letting of our properties in Eustace and i am very happy to say he has an excellent communication skills & very good in tackling the clients .
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Very ...
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5 Star Review
Raffael
Peter
By : 'Ahmet' Services : Letting( As a Owner ) Sold price : £1 Rent PCM : £650 Would you recommend ? : Yes Postcode : SW10
18 Apr 2018
People found this helpful0
I have dealt with them iver four years now and on each occasion whether buying or letting out they have been very attentive ,supportive and helpfull.
Glad to have them there at all... Read Full Review
Services : Letting( As a Owner )Date: 17th Apr 2018
I have dealt with them iver four years now and on each occasion whether buying or letting out they have been very attentive ,supportive and helpfull.
Glad to have them there at all times.
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Overcharging and generally ...
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1 Star Review
By : 'THETRUTH' Services : Surveying Would you recommend ? : No Postcode : SW8
18 Sept 2017
People found this helpful1
Overcharging and generally malign presence at Chelsea Bridge Wharf. Mr Garton Jones is head of a non existent residents' association. It has no meetings, no website and its sole purpose is to lobby the managing agent on behalf of his estate agency... Read Full Review
Comments on Agent Fees
bad - really look hard at all other sources and you will no doubt find what you want much cheaper.
Overcharging and generally malign presence at Chelsea Bridge Wharf. Mr Garton Jones is head of a non existent residents' association. It has no meetings, no website and its sole purpose is to lobby the managing agent on behalf of his estate agency business
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They missed the tenancy by ...
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1 Star Review
By : 'Akshay' Services : Letting( As a Tenant ) Rent PCM : £3684 Would you recommend ? : No Postcode : SW8
19 Nov 2014
People found this helpful4
They missed the tenancy by saying I should contact them for any problem.
Then they say that if I have any problems or issue I should contact the landlord directly.
As they claimed they did not manage the property any more and said sorry if we didn't mention that earlier.
They even failed to... Read Full Review
What agent could do to change your mind?
Simply explained the clause in the contract they made.
Told me in the beginning that they will not be responsible for managing property rather than lying then that they will take care of any problem I have.
Comments on Agent Fees
I don\'t know why they charged it if they can\'t explain the contract the made, and say I should contact the landlord for anything even though then they said I should contract the,
Services : Letting( As a Tenant )Date: 19th Nov 2014
They missed the tenancy by saying I should contact them for any problem. Then they say that if I have any problems or issue I should contact the landlord directly. As they claimed they did not manage the property any more and said sorry if we didn't mention that earlier. They even failed to clarify the contract clause in a contract they made, and just said I should seek a legal expert and pay them if I need a clarification with a contract, even though they made it.
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We waited 3 weeks after ...
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1 Star Review
By : 'Chelsea' Services : Letting( As a Prospective Landlord/Tenant ) Rent PCM : £1680 Would you recommend ? : No Postcode : SW8
15 Sept 2014
People found this helpful5
We waited 3 weeks after paying the holding deposit until get the formal contract. They didn't give us the formal contract until the previous day of moving in. After we signed it, they called us saying that the landlord changed his idea on things we already agreed at the beginning (3 weeks ago). The ... Read Full Review
Chelsea Bridge Wharf Potential Tenant said about Garton Jones
Services : Letting( As a Prospective Landlord/Tenant )Date: 14th Sep 2014
We waited 3 weeks after paying the holding deposit until get the formal contract. They didn't give us the formal contract until the previous day of moving in. After we signed it, they called us saying that the landlord changed his idea on things we already agreed at the beginning (3 weeks ago). The thing is that this was at 5pm on the day before the planed move in. The agency said, if we were not going to accept the new offer of the landlord, we couldn't move in on our planed date and we would have to wait for another 2 days for the person in charge to come back from leave. Couldn't imagine if our check out date of previous address due on the planed moving date. Might have gone homeless.
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