Goodness knows how this company get 5-star reviews, as the service I've received on behalf of my 81-year-old mother has been beyond appalling. My mother’s fridge freezer broke between Christmas and new year. I reported the issue via the online reporting system and was informed the... Read Full Review

Got a reply from a director almost 4 months after my review but not a reply to my complaint. Still didn't offer a viewing on the property that I enquired about that is STILL up for sale. Just HILARIOUS. DEFINITELY the most unprofessional company I have Ever dealt with they have a"... Read Full Review

The worst estate agent i have ever meet, we let the house through them for fully managing the house. the tenants did criminal damage over 2 years and they did not inform anything to use even not sure they did inspection every 6 months. Also very rude and no help or communication from them when... Read Full Review

Awful customer service by the agent Thomas in Preston, we had to call him and email him all the time to ask for next steps or any document the office needed from us, he never called us or gave us more options, simply he decided to ignore us! 3 weeks waiting people! Asking so many stuff that at the... Read Full Review

We contacted Farrell Heyworth Lune Steet Preston regarding a property on the street where we actually live we left a message regarding our interest also expressing our anxiety about it being sold before we had a chance to put an offer on it I was told someone contact me as soon as possible the... Read Full Review

Asked to do an urgent inspection with a view to advertising the property for re-letting to which they agreed on 15 May with fee quote. On 28 May when I chased them again, they said there had been a misunderstanding within the company and they could not do the work after all.... truly shambolic.... Read Full Review

Let me start by saying this is not the land lords fault but the actual agent company they hired to manage the property i paid 1 years rent up front after the 1 year rental i was never given a renewal contact 3 years later there was an issue with mould this was never delt with and i even complained... Read Full Review

Very disappointed. Viewed a property * on 29th of September I paid the fees and provided all the documents I knew that will be needed, even last 6 months of bank statement for both applicants,knowing that this will speed up the income references. After that nobody called me to give updates... Read Full Review

Worst Estate agent in the north west by far! Brilliant at the start but as soon as you start paying them money they offer you no support with repairs and don't answer the phone! I've had a leak in the roof for 3 months and after ringing up a total of 34 times when they said they'll get someone... Read Full Review

This estate agents is an absoloute joke dont ring you back dont update you with anything, deny that you have rang them to report things extremely unproffesional manager, was treated with no respect at all had to chase everything cant believe that they are aloowed to still be running the way they... Read Full Review

These are the most ridiculous excuse for a landlord I have ever come across. Granted it was my first time renting a house but they made it a completely miserable experience. The only time you can get hold of them is when they want something from you. They slap INSANE charges on you for... Read Full Review

[[EDIT ORIGINAL START]] Very poor service. Brainless idiots, especially the manager. Constantly messed us around and once they had the payment for the property they didnt want to know. our complaints about the property were constantly ignored despite the fact that they had put it in writing what... Read Full Review

I thank Farrel Heyworth for all the time and care given during my time renting a property... Read Full Review

Had a very bad experience with these people, i dont think they actually know what they are doing.Came out took poor pictures was on the market 3 months nothing at all no enquiries phone calls etc, was then told how low would you go???? The girl on the end of the phone upon calling their office from ... Read Full Review