By : 'Senthil' Services : Letting( Property Management ) Would you recommend ? : Yes Postcode : CF47
5 Apr 2022
People found this helpful0
They have been managing my property for close to a decade now. The service has akways been exceptional.
Most recently contacted for electrical upgradation work. Big thank you to Hayley Hardy who managed it very efficiently!
5 stars without... Read Full Review
They have been managing my property for close to a decade now. The service has akways been exceptional. Most recently contacted for electrical upgradation work. Big thank you to Hayley Hardy who managed it very efficiently! 5 stars without hesitation.
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I recently made an accepted ...
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5 Star Review
Sarah
By : 'Ed' Services : Sales( As a Buyer ) Sold price : £83000 Would you recommend ? : Yes Postcode : NP22
11 Nov 2021
People found this helpful0
I recently made an accepted offer in a property in Rhymney and was met by the senior sales negotiator ( Sarah Elliott ) I found Sarah very knowledgable and polite and I was allowed to make a satisfactory tour of the house without any spiel which I appreciated . Would recommend
prospective buyers... Read Full Review
I recently made an accepted offer in a property in Rhymney and was met by the senior sales negotiator ( Sarah Elliott ) I found Sarah very knowledgable and polite and I was allowed to make a satisfactory tour of the house without any spiel which I appreciated . Would recommend prospective buyers to use this agent . Eddie Ogden
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5 Star Review
Louise
By : 'Helen' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : NP7
23 Oct 2021
People found this helpful1
I’d like to give Louise Pugh from Darlows at Merthyr a huge thank you .
She always gets things sorted for me .
I’m renting and my boiler packed in on Friday night .
I emailed Louise Saturday morning and with in 25 mins an engineer was at my property with the landlord .
So i... Read Full Review
Services : Letting( As a Tenant )Date: 23rd Oct 2021
I’d like to give Louise Pugh from Darlows at Merthyr a huge thank you . She always gets things sorted for me . I’m renting and my boiler packed in on Friday night . I emailed Louise Saturday morning and with in 25 mins an engineer was at my property with the landlord . So i have hot water and heating again . I have to say Louise deserves this thanks
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NO SERVICE OFFERED TO ...
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1 Star Review
By : 'woodland' Services : Letting( As a Prospective Landlord/Tenant ) Rent PCM : £600 Would you recommend ? : No Postcode : CF46
8 Sept 2021
People found this helpful0
NO SERVICE OFFERED TO CUSTOMERS in SEPTEMBER 2021 because of OUTDATED restrictions.
I got an email in answer to my enquiry. I enquired about an ad they placed ...in fact their ad was an invitation to express interest since they have decided to apply outdated "August" restrictions rules ... Read Full Review
Services : Letting( As a Prospective Landlord/Tenant )Date: 8th Sep 2021
NO SERVICE OFFERED TO CUSTOMERS in SEPTEMBER 2021 because of OUTDATED restrictions. I got an email in answer to my enquiry. I enquired about an ad they placed ...in fact their ad was an invitation to express interest since they have decided to apply outdated "August" restrictions rules to their business
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Do not use Darlows to manage ...
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1 Star Review
By : 'Jenny' Services : Letting( As a Owner ) Rent PCM : £600 Would you recommend ? : No Postcode : CF48
1 Dec 2020
People found this helpful0
Do not use Darlows to manage your property! They do not answer the phone, return calls or respond to emails. Our property has been left with a rainwater leak effecting the electrics since July. We have not been informed of the leak and they've sent no one out to repair. We have been trying to ... Read Full Review
Services : Letting( As a Owner )Date: 1st Dec 2020
Do not use Darlows to manage your property! They do not answer the phone, return calls or respond to emails. Our property has been left with a rainwater leak effecting the electrics since July. We have not been informed of the leak and they've sent no one out to repair. We have been trying to get hold of them over a week now, no response to emails or voice messages. Appauling service.
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Sarah Elliott of Darlows, ...
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5 Star Review
Sarah
By : 'Peter' Services : Sales( As a Vendor ) Sold price : £130000 Would you recommend ? : Yes Postcode : CF48
26 Feb 2020
People found this helpful0
Sarah Elliott of Darlows in Merthyr has sold my house quickly and kept me informed as we go. The sale went through without a hitch in 4 months. She’s always been friendly and professional. I’d definitely use her... Read Full Review
Services : Sales( As a Vendor )Date: 26th Feb 2020
Sarah Elliott of Darlows in Merthyr has sold my house quickly and kept me informed as we go. The sale went through without a hitch in 4 months. She’s always been friendly and professional. I’d definitely use her again.
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We've been on a long ...
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5 Star Review
Sarah
By : 'Rachel' Services : Sales( As a Buyer ) Sold price : £76000 Would you recommend ? : Yes Postcode : CF47
28 Jan 2020
People found this helpful0
We've been on a long journey purchasing our property but Sarah Elliott has helped us every step of the way. She has clarified queries for us and given us support and advice where needed. I wouldn't hesitate to use Darlows again because of Sarah, she's a credit to the estate... Read Full Review
We've been on a long journey purchasing our property but Sarah Elliott has helped us every step of the way. She has clarified queries for us and given us support and advice where needed. I wouldn't hesitate to use Darlows again because of Sarah, she's a credit to the estate agents.
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Excellent service and support ...
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5 Star Review
Sarah
By : 'Julie' Services : Sales( As a Buyer ) Would you recommend ? : No Postcode : NP22
31 Aug 2019
People found this helpful0
Excellent service and support from Sarah Elliott. Friendly and helpful! Always I the other end of the phone when... Read Full Review
Excellent service and support from Sarah Elliott. Friendly and helpful! Always I the other end of the phone when needed.
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Great ...
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5 Star Review
Sarah
By : 'Nicky' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : CF47
17 Aug 2019
People found this helpful0
What great service we have received from Sarah Elliott at the Merthyr Tydfil branch of Darlows estate agents. Always keeping us up to date with progress and answering our queries and questions very quickly to prevent any delay with the purchase of our property, and would definitely use them again ... Read Full Review
What great service we have received from Sarah Elliott at the Merthyr Tydfil branch of Darlows estate agents. Always keeping us up to date with progress and answering our queries and questions very quickly to prevent any delay with the purchase of our property, and would definitely use them again because of Sarah. Thanks you for making the journey easy.
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Excellent service from ...
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5 Star Review
Sarah
By : 'Esther' Services : Sales( As a Vendor ) Sold price : £65000 Would you recommend ? : Yes Postcode : CF48
31 Jan 2019
People found this helpful0
We were very Impressed by the level of service given by Sarah Eliott at the Merthyr Tydfil branch. She has helped us with the sale of our property and has been so helpful and friendly. We were thrilled to receive an offer on our property in a short space of time and wouldn't hesitate to... Read Full Review
Services : Sales( As a Vendor )Date: 31st Jan 2019
We were very Impressed by the level of service given by Sarah Eliott at the Merthyr Tydfil branch. She has helped us with the sale of our property and has been so helpful and friendly. We were thrilled to receive an offer on our property in a short space of time and wouldn't hesitate to recommend Darlows to friends and family. Excellent service.
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Outstanding work Sarah ...
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5 Star Review
Sarah
By : 'Brilliant' Services : Sales( As a Buyer ) Sold price : £107000 Would you recommend ? : Yes Postcode : CF48
30 Jan 2019
People found this helpful0
Sarah Elliot was brilliant! After many house viewings Sarah didn't give up, found us our perfect first home and done nothing but help along the way and made our first experience of buying a property a very enjoyable one! Would definitely recommend Sarah!!
Thank... Read Full Review
Sarah Elliot was brilliant! After many house viewings Sarah didn't give up, found us our perfect first home and done nothing but help along the way and made our first experience of buying a property a very enjoyable one! Would definitely recommend Sarah!!
Thank you
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Seller ...
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5 Star Review
Louise
By : 'Bertie' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : CF47
28 Jan 2019
People found this helpful0
Louise has been a great help to me on selling my property, I have found Darlows Merthyr very professional and Louise Pinch in particular a buts most of my dealings have been with... Read Full Review
Comments on Agent Fees
Fees tend to be the same at most agencies, we all would like to have it cost less but am generally happy .
Services : Sales( As a Vendor )Date: 28th Jan 2019
Louise has been a great help to me on selling my property, I have found Darlows Merthyr very professional and Louise Pinch in particular a buts most of my dealings have been with her.
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Thinking of Darlows? Think ...
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1 Star Review
By : 'Darloss' Services : Letting( As a Owner ) Would you recommend ? : No Postcode : NP23
6 Jun 2018
People found this helpful1
Came to Darlows as a landlord with a property to rent. Problems with property issues and lack of communication with Darlows, from the outset. They were paid to fully managed the property but did as little as they could, even refusing to serve written notice on the tenant's in order to access ... Read Full Review
Services : Letting( As a Owner )Date: 5th Jun 2018
Came to Darlows as a landlord with a property to rent. Problems with property issues and lack of communication with Darlows, from the outset. They were paid to fully managed the property but did as little as they could, even refusing to serve written notice on the tenant's in order to access the property. When the tenants moved out they phoned to say that the property was in good order, only to find that there were problems at the address. They now won't answer any emails or pick up the phone to resolve. If you don't get anywhere with your complaint, they tell you that there complaints procedure is to speak to the branch manager. This will be via the same number you have tried to ring on hundreds of times. They don't offer to escalate the complaint to an Area Director and when you ask to speak to one, none of there staff seem to know who the relevant Area Directors are and they never have any contact details for them. I would just go to The Property Ombudsman Service (TPOS) directly and advise them that you have tried to follow your their complaints procedure, but to no avail.
If ever you need to contact there Property Management office in Newport, forget it. They never ever pick up and when you leave a voicemail message, and even then they never ever return your call. They have lots of staff working there, so i see no excuses for there poor customer services and mediocre telephone system.
My advice.....use Asset Estates, Bidmead Cook or Purple Bricks. You are 100% guaranteed to get a better service.
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I couldn't agree more. Darlows are totally inefficient. I have paid for a fully managed service also and the experience is dreadful. I wouldn't advise anyone to use them. Absolutely appalling...
First of all, i have given ...
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1 Star Review
By : 'Nigel' Services : Letting( As a Tenant ) Rent PCM : £625 Would you recommend ? : No Postcode : SA1
6 Aug 2017
People found this helpful2
First of all, i have given Darlows one star as i cant give them zero.
I have had the misfortune of dealing with Darlows in respect of a property rental.
Initially they seemed ok....but since agreeing the let their service has been nothing short of incompetent. How a number of their staff remain... Read Full Review
Services : Letting( As a Tenant )Date: 5th Aug 2017
First of all, i have given Darlows one star as i cant give them zero.
I have had the misfortune of dealing with Darlows in respect of a property rental.
Initially they seemed ok....but since agreeing the let their service has been nothing short of incompetent. How a number of their staff remain employed is a mystery.
Take my advice and go elsewhere...
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Hi there,
We apologies for the poor experience you received with us, please email in to help@darlows.co.uk so we can look into your experience.
Thank...
Thank you to the Merthyr ...
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5 Star Review
Sarah
By : 'Miss' Services : Sales( As a Buyer ) Sold price : £105000 Would you recommend ? : Yes Postcode : CF4
1 Aug 2017
People found this helpful0
Thank you to the Merthyr Tydfil Branch and to the Agent Sarah Elliot primarily dealing with the purchase of my bungalow
All the team were prompt with their assistance and dealt with the purchase in a very professional manner. Sarah kept me in the loop in from the start to completion. Sarah was... Read Full Review
Thank you to the Merthyr Tydfil Branch and to the Agent Sarah Elliot primarily dealing with the purchase of my bungalow
All the team were prompt with their assistance and dealt with the purchase in a very professional manner. Sarah kept me in the loop in from the start to completion. Sarah was always reachable and I really liked that whom ever I spoke with in Branch were all knowledgeable and could answer my questions in a timely manner. Was a pleasure to Deal with Darlows team Merthyr Thank you all
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Hi there,
Thanks for your kind words and thank you for the 5-star feedback.
Have a wonderful...
Sarah at Darlows Merthyr has ...
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5 Star Review
Sarah
Sarah
By : 'Kelly' Services : Sales( As a Buyer ) Sold price : £177000 Would you recommend ? : Yes Postcode : CF48
2 Jun 2017
People found this helpful0
Sarah at Darlows Merthyr has been a great support from start to finish when purchasing my new property. Sarah kept me informed every step of the way and was happy to help me whenever i needed it. I cant thank her enough for everything as she helped to move this along after waiting from february to... Read Full Review
Sarah at Darlows Merthyr has been a great support from start to finish when purchasing my new property. Sarah kept me informed every step of the way and was happy to help me whenever i needed it. I cant thank her enough for everything as she helped to move this along after waiting from february to June for the purchase to go through. I highly recommend Darlows and will turn to them for any future plans.
The UK's Largest Customer Review Website for the Property Industry
Hi there,
Thanks for your kind words and thank you for the 5-star feedback.
Have a wonderful...
Can't go wrong with Darlows. ...
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4 Star Review
Carla
Sarah
By : 'kelly' Services : Letting( As a Tenant ) Rent PCM : £650 Would you recommend ? : Yes Postcode : NP13
20 Oct 2016
People found this helpful0
Can't go wrong with Darlows. This company was so helpful and so quick at responding to my needs. I must say they made renting a house so easy for me and my family I would recommend them to anyone. Thank you so much Darlows... Read Full Review
Services : Letting( As a Tenant )Date: 19th Oct 2016
Can't go wrong with Darlows. This company was so helpful and so quick at responding to my needs. I must say they made renting a house so easy for me and my family I would recommend them to anyone. Thank you so much Darlows 😊😊😊
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Hi there,
Thanks for your kind words and thank you for the 5-star feedback.
Have a wonderful...
Awful company. Paid a fortune ...
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1 Star Review
By : 'yvette16' Services : Letting( As a Tenant ) Rent PCM : £650 Would you recommend ? : No Postcode : NP22
28 Jan 2015
People found this helpful1
Awful company. Paid a fortune to rent a very expensive house from the merthyr branch with the understanding that all that needed to be done to move in, would be. I picked up the house keys, drove over and what a shock! I'm pregnant with a 1 yr old and 4 yr old and can't believe they would hand the... Read Full Review
Services : Letting( As a Tenant )Date: 28th Jan 2015
Awful company. Paid a fortune to rent a very expensive house from the merthyr branch with the understanding that all that needed to be done to move in, would be. I picked up the house keys, drove over and what a shock! I'm pregnant with a 1 yr old and 4 yr old and can't believe they would hand the keys over knowing the mess that's there. Garage door doesn't lock which means anyone can access the house. Filthy rooms- there was a clamp and ambilical cord on the floor! Pipes leaking, boiler leaking, lose floor tiles etc.that's just the tip of the iceberg! Went to the estate agents to tell them there is no way I can move my kids in and they told me tough, I'd signed a contract and phoned the police to escort me from the shop. Disgusting. Still getting letters demanding rent even though they have had the keys back
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Hi Yvette
I'm sorry to hear about this. Please could you email help@darlows.co.uk so we can look into this for you and rectify the situation.
Many thanks
Melanie Smith
Customer Relations...
They promised me a subject to ...
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1 Star Review
By : 'Doctor' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : CF48
30 Sept 2013
People found this helpful2
They promised me a subject to contract agreement then drafted a legally different contract thus breaching my trust and costing me thousands of pounds in rent. They ignored my complaints , would not answer my calls and then finally after nine months and after going to the property ombudsman their ... Read Full Review
What agent could do to change your mind?
They could have apologized early for their mistake and tried to secure my interest as well as the landlod\'s hence ensuring that neither party came to harm
Services : Letting( As a Tenant )Date: 29th Sep 2013
They promised me a subject to contract agreement then drafted a legally different contract thus breaching my trust and costing me thousands of pounds in rent. They ignored my complaints , would not answer my calls and then finally after nine months and after going to the property ombudsman their management offered £50 . Still they are stalling in returning my deposit even though they tell you it is in the deposit protection scheme. I don't recommend using their services under any circumstances
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