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Cardiff, CF24
1.9/5, 13 Reviews
8% Recommended
0% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
20% letting fee satisfaction
No Description Found
Latest Reviews
Laura basiletti
kathryn Allen(Guarantor for property)
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0.00% | 100% | £100,000 | £100,000 |
| Lettings | 100% | 20% | £550 | £1,100 |
Address
Darlows
101 Albany Road, Cardiff, South Glamorgan
CF24 3RT
02920 464032
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Darlows Branches (View All 13)
On the 28 March 2025 you ...
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5 Star Review
By : 'Roy'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CF3
9 Apr 2025
People found this helpful
On the 28 March 2025 you completed the rental contract extension 157 Heritage Park. Thank you very much attending to this matter so efficiently. There appears to be confusion about my review the abovementioned matter. I did not intend to write a bad review, in fact very much the opposite. I am... Read Full Review
Comments (0)
On the 28 March 2025 you completed the rental contract extension 157 Heritage Park. Thank you very much attending to this matter so efficiently. There appears to be confusion about my review the abovementioned matter. I did not intend to write a bad review, in fact very much the opposite. I am afraid the confusion is my fault because of poor computing knowledge.
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Roy Howell said about Darlows
Services : Letting( As a Owner )Date: 8th Apr 2025
On the 28 March 2025 you completed the rental contract extension 157 Heritage Park. Thank you very much attending to this matter so efficiently. There appears to be confusion about my review the abovementioned matter. I did not intend to write a bad review, in fact very much the opposite. I am afraid the confusion is my fault because of poor computing knowledge.
Thank you, Roy Howell
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Avoid, the worst service I ...
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1 Star Review
By : 'Natalie'
Services : Letting( Property Management )
Rent PCM : £800
Would you recommend ? : No
Postcode : CF24
11 Oct 2019
People found this helpful1
Avoid, the worst service I have ever had! They have withheld money from me even though all has been confirmed to be given back! They hardly reply to emails and give you poor excuses for their terrible communication. It's been a horrible experience and have caused nothing but stress... Read Full Review
Comments (0)Avoid, the worst service I have ever had! They have withheld money from me even though all has been confirmed to be given back!
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Natalie Lauren said about Darlows
Services : Letting( Property Management )Date: 10th Oct 2019
Avoid, the worst service I have ever had! They have withheld money from me even though all has been confirmed to be given back!
They hardly reply to emails and give you poor excuses for their terrible communication.
It's been a horrible experience and have caused nothing but stress over the last few months.
Hardworking paying tenants do not deserved to be treated this way!
Avoid avoid avoid!!!!!
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Very unprofessional ...
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1 Star Review
By : 'Laura'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : No
Postcode : CF14
9 May 2019
People found this helpful1
I rented a property through darlows for a year. Initially they were very helpful as I payed an admin fee of £350 and they couldn't wait to get me into the property. As Soon as I got into the property things quickly changed. I had a burst main pipe from the main toilet upstairs so we... Read Full Review
Comments on Agent Fees
Bad
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Laura basiletti said about Darlows
Services : Letting( As a Tenant )Date: 8th May 2019
I rented a property through darlows for a year. Initially they were very helpful as I payed an admin fee of £350 and they couldn't wait to get me into the property. As Soon as I got into the property things quickly changed. I had a burst main pipe from the main toilet upstairs so we couldn't pull the flush as the urine and poo was leaking into the garden. Neighbours were complaint of the smell I couldn't stay in the property for this time. I Reported this to darlows as I have 2 small children and it was a hot summer and it really smelt and it wasn't practical as no one could use the toilet. Took 16 phone calls arguments and nearly 4 weeks to get sorted. I've had on going problems with the boiler I was left weeks without heating and hot water again with a brand new baby and 7 year old and this was on more than one occasion. I kept getting told to ring head office which is impossible to get though to it's a Newport number. I kept ringing Albany road directly and kept getting told I would get call backs and I never did. They had admin fees a month rent upfront of £850 and a £950 bond off me. I moved out nearly a month ago and haven't heard nothing from them. Again it is going to be an argument to get my bond back Which I could really do without. No one communicates and you just get told a load of lies to get you off the phone. I have rented previously with peter Alan and cps and had no problems. The Albany road branch and head office are horrendous I do not recommend handing your money or custom to these!!
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Do Not Rent From ...
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1 Star Review
By : 'kathryn'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : No
Postcode : CF14
8 May 2019
People found this helpful2
My daughter rented through Darlow's would not recommend they are useless. They do not get back to you or commnunicate with landlord. had nothing but problems. Now we are fighting for the bond which is no surprise. Please avoid this letting company they had us in tears on many occasions and... Read Full Review
Comments on Agent Fees
Bad will never use again and have made loads of family and friends aware of the very poor customer journey experienced
Comments (0)My daughter rented through Darlow's would not recommend they are useless. They do not get back to you or commnunicate with landlord. had nothing but problems. Now
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kathryn Allen(Guarantor for property) said about Darlows
Services : Letting( As a Tenant )Date: 7th May 2019
My daughter rented through Darlow's would not recommend they are useless. They do not get back to you or commnunicate with landlord. had nothing but problems. Now
we are fighting for the bond which is no surprise. Please avoid this letting company they had us in tears on many occasions and still dread any communication with them always ends up in an argument. Really poor customer journey still ongoing feel so strongly going to a solicitor.
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Thank goodness for Emma ...
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5 Star Review
Emma
By : 'Donnas'
Services : Letting( As a Tenant )
Rent PCM : £1100
Would you recommend ? : No
Postcode : CF5
27 Nov 2018
People found this helpful0
The Darlows Lettrak online letting system is challenging, to put it kindly. If it hadn't been for Darlows' letting associate Emma Wilson, who was knowledgable, patient, professional and very kind, it's likely we'd have pulled out of renting our new home despite the fact that it ... Read Full Review
Comments on Agent Fees
Not applicable
Comments (1)Was this helpful?:
Donnas Lewis said about Darlows
Services : Letting( As a Tenant )Date: 27th Nov 2018
The Darlows Lettrak online letting system is challenging, to put it kindly. If it hadn't been for Darlows' letting associate Emma Wilson, who was knowledgable, patient, professional and very kind, it's likely we'd have pulled out of renting our new home despite the fact that it was exactly what we were looking for. Emma was never too busy to listen and provide guidance. Backup was provided by Tristram and Bethan and, between the three of them, we were guided along a very rocky road to a satisfactory conclusion. Darlows is very lucky indeed to have them on their team! I'm afraid I couldn't recommend Darlows but their staff are first class.
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By : Darlows Lettings
4 Dec 2018Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We are always looking to improve our application systems and will use your feedback to help...
Really Awful ...
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1 Star Review
Hannah
By : 'GR'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : CF23
20 Nov 2018
People found this helpful0
I let my flat by this aganecy and tried to sell it with them. They are teh worst agancey ever. Property management was very poor, so my tenant left out with not a good service just because they havent informed me about any issues. And now the ckeck out of teh property has been done and they left me ... Read Full Review
Comments on Agent Fees
Bad
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GR said about Darlows
Services : Sales( Prospective Vendor/Buyer )Date: 20th Nov 2018
I let my flat by this aganecy and tried to sell it with them. They are teh worst agancey ever. Property management was very poor, so my tenant left out with not a good service just because they havent informed me about any issues. And now the ckeck out of teh property has been done and they left me with a flat without electricity and filty while the photos they have sent me in the check out showed everything is great. And the other issue on selling process was they havent chcked teh source of money of the buyer . So i had a big financial missing just because i trusted them. Never go to them if you want to have your peace
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By : Darlows Lettings
4 Dec 2018Dear Golnaz Rafei, Your feedback is very important to us and we'd like to look into this further as it does not correlate with our previous discussions and our understanding of the service...
Bad ...
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1 Star Review
By : 'Dissatisfied'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CF3
30 Sept 2018
People found this helpful0
The process of finding and finally getting an apartment started well, but I guess this is before they had my money. After all payments were made and contract signed, we realized just how much information was held back and the communication practically stopped. There are problems with the doors of... Read Full Review
Comments on Agent Fees
Bad
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Dissatisfied Lola said about Darlows
Services : Letting( As a Tenant )Date: 29th Sep 2018
The process of finding and finally getting an apartment started well, but I guess this is before they had my money. After all payments were made and contract signed, we realized just how much information was held back and the communication practically stopped. There are problems with the doors of the apartment. They do not open or close properly which is a fire hazard as we sometimes get stuck in the kitchen or bathroom. Sofa is old and broken and uncomfortable to sit on. No fridge provided even though flat was advertised as 'furnished' We reported problems to Spicerhaart but have heard nothing since and that was over a month ago. The property owners do not really care about giving tenants a good service. You will feel ignored and your simple requests unaccommodated. They expect people to carry their bikes up two flights of stairs (and I have lower back arthritis) instead of providing parking solutions. The agravating thing is, you can complain but you will be ignored. The service from the agents, landlord has been appalling so far.
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By : Darlows Lettings
1 Oct 2018Your feedback is very important to us and we'd like to look into this further. Could you please email us at cardiff.lettings@darlows.co.uk with the full details so that we can investigate. We...
I can't thank Neil Jones ...
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5 Star Review
By : 'E.'
Services : Surveying
Would you recommend ? : Yes
Postcode : CF11
30 Nov 2016
People found this helpful1
I can't thank Neil Jones enough for the help he provided in dealing with my property, an excellent, friendly and informative meeting, highly... Read Full Review
Comments on Agent Fees
Excellent support
Comments (1)Was this helpful?:
E. Amin said about Darlows
Services : Surveying( )Date: 30th Nov 2016
I can't thank Neil Jones enough for the help he provided in dealing with my property, an excellent, friendly and informative meeting, highly recommended
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By : ross
9 Mar 2018Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful...
Worst agents I've ever dealt ...
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1 Star Review
By : 'disgruntledrenter'
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : No
Postcode : CF24
15 Nov 2016
People found this helpful1
Worst agents I've ever dealt with in Cardiff. Happy to lie to tenants to get them in, communication absolutely awful throughout tenancy. In their defense the landlord was also awful at communicating with them, They do not care about tenants in their managed properties. No hurry to fix issues, No... Read Full Review
Comments on Agent Fees
Agency fees were pretty standard.
Comments (1)Was this helpful?:
disgruntledrenter said about Darlows
Services : Letting( As a Tenant )Date: 15th Nov 2016
Worst agents I've ever dealt with in Cardiff. Happy to lie to tenants to get them in, communication absolutely awful throughout tenancy. In their defense the landlord was also awful at communicating with them, They do not care about tenants in their managed properties. No hurry to fix issues, No hurry to return deposit at end of tenancy. Changes to inventory not made at the start of tenancy even though requested. The only reason I gave one star is because of one helpful phone call with a member of the property management team when I moved out.
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By : Darlows Lettings
17 Nov 2016We appreciate you taking the time leave us some feedback. We take our reviews very seriously and would like to investigate your comments further. Please could forward the full details to...
Not usually one to write this ...
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1 Star Review
By : '147'
Services : Letting( As a Tenant )
Rent PCM : £1100
Would you recommend ? : No
Postcode : CF23
14 Oct 2016
People found this helpful0
Not usually one to write this type of review, but the shambolic process that I am currently going through to receive my initial deposit payment back has been disgraceful. Checked out of the property on 11th September, with Darlows instructing both myself and the other tenants that the landlord had ... Read Full Review
Comments (1)Not usually one to write this type of review, but the shambolic process that I am currently going through to receive my initial deposit payment back has been disgraceful.
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147 Tenants said about Darlows
Services : Letting( As a Tenant )Date: 13th Oct 2016
Not usually one to write this type of review, but the shambolic process that I am currently going through to receive my initial deposit payment back has been disgraceful.
Checked out of the property on 11th September, with Darlows instructing both myself and the other tenants that the landlord had 10 days to make any amendments. Submitted all final bills by the 26th September that were requested of us upon leaving the property. We are still waiting for our deposit to be paid back to us on the 12th October.
Having called Darlows numerous times to chase up the status of the deposit, and when we should be receiving them back (with no amendments being made, as advised by Darlows themselves). Every single time I call, there is a new reason why they are unable to release our deposits. Myself and my fellow house mates have been waiting over 5 weeks for OUR money to be returned. Have spoken to both the Citizens Advice Bureau and the Tenancy Deposit Scheme directly, and if this issue persists, I will be submitting a formal complaint to both organisations.
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By : Darlows Lettings
15 Oct 2016We appreciate you taking the time leave us some feedback. We take our reviews very seriously and would like to investigate your comments further. Please could forward the full details to...
Very unprofessional approach. ...
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1 Star Review
Hannah
By : 'Ann'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : CF24
25 Feb 2016
People found this helpful3
Very unprofessional approach. Will not hesitate to provide misleading and false information. I approached as a buyer but I think the vendor is in a worse off position. Stay miles... Read Full Review
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Ann said about Darlows
Services : Sales( Prospective Vendor/Buyer )Date: 25th Feb 2016
Very unprofessional approach. Will not hesitate to provide misleading and false information. I approached as a buyer but I think the vendor is in a worse off position. Stay miles away!
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Never even set foot in this ...
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1 Star Review
By : 'katiecaptain'
Services : Sales( As a Buyer )
Sold price : £100000
Would you recommend ? : No
Postcode : CF24
11 Nov 2014
People found this helpful3
Never even set foot in this estate agents and your life will be so much better for it. They are the most incompetent lot of useless idiots in Cardiff. They will happily give you mis information about properties, try to recommend extortionate solicitors (who work in partnership with them), promise... Read Full Review
What agent could do to change your mind?
could have not been in business so i didnt have to buy a house from them.
Comments (1)Never even set foot in this estate agents and your life will be so much better for it. They are the most incompetent lot of useless idiots in Cardiff. They will happily give you mis information about properties, try to recommend extortionate solicitors (who work in partnership with them), promise to get quotes and estimates done that they never organise. Never apologise when they make mistakes., and basically make your life a living hell.
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katiecaptain said about Darlows
Services : Sales( As a Buyer )Date: 11th Nov 2014
Never even set foot in this estate agents and your life will be so much better for it. They are the most incompetent lot of useless idiots in Cardiff. They will happily give you mis information about properties, try to recommend extortionate solicitors (who work in partnership with them), promise to get quotes and estimates done that they never organise. Never apologise when they make mistakes., and basically make your life a living hell.
Oh and are late for property viewings.
Unfortunately they have the lions share of the cardiff property market, lets try and change this because they shouldn't even be in business.
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By : Customer Relations Manager
24 Nov 2014Dear katiecaptain I am so sorry to hear this. Please email help@darlows.co.uk so I can look into this for you. Many thanks Melanie Smith Customer Relations...
I am a landlord and all I can ...
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1 Star Review
By : 'Amal'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : CF10
22 Oct 2013
People found this helpful5
I am a landlord and all I can say about this company is stay away they are very unprofessional and have no idea what customer service is at all. They do not keep in contact if there are issues with late payments or if the tenants are not keeping the flat in good condition. All I can say is STAY... Read Full Review
Comments (0)I am a landlord and all I can say about this company is stay away they are very unprofessional and have no idea what customer service is at all. They do not keep in contact if there are issues with late payments or if the tenants are not keeping the flat in good condition. All I can say is STAY AWAY!. They are in contact however 8 times a day when they want to let the property out again. Darlows incompetence meant I was left with a bill of over £2000 worth of damage to my property and the tenants did not pay the last months rent. Darlows also did not enforce the agreement they had set up with the tenants which was 6 months up front and then the last 4 months paid up front.
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Amal Sharma said about Darlows
Services : Letting( As a Owner )Date: 22nd Oct 2013
I am a landlord and all I can say about this company is stay away they are very unprofessional and have no idea what customer service is at all. They do not keep in contact if there are issues with late payments or if the tenants are not keeping the flat in good condition. All I can say is STAY AWAY!. They are in contact however 8 times a day when they want to let the property out again. Darlows incompetence meant I was left with a bill of over £2000 worth of damage to my property and the tenants did not pay the last months rent. Darlows also did not enforce the agreement they had set up with the tenants which was 6 months up front and then the last 4 months paid up front.
PLEASE STAY AWAY FROM THEM! VERY UNPROFESSIONAL!
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