On the 28 March 2025 you completed the rental contract extension 157 Heritage Park. Thank you very much attending to this matter so efficiently. There appears to be confusion about my review the abovementioned matter. I did not intend to write a bad review, in fact very much the opposite. I am... Read Full Review

Avoid, the worst service I have ever had! They have withheld money from me even though all has been confirmed to be given back! They hardly reply to emails and give you poor excuses for their terrible communication. It's been a horrible experience and have caused nothing but stress... Read Full Review

I rented a property through darlows for a year. Initially they were very helpful as I payed an admin fee of £350 and they couldn't wait to get me into the property. As Soon as I got into the property things quickly changed. I had a burst main pipe from the main toilet upstairs so we... Read Full Review

My daughter rented through Darlow's would not recommend they are useless. They do not get back to you or commnunicate with landlord. had nothing but problems. Now we are fighting for the bond which is no surprise. Please avoid this letting company they had us in tears on many occasions and... Read Full Review

The Darlows Lettrak online letting system is challenging, to put it kindly. If it hadn't been for Darlows' letting associate Emma Wilson, who was knowledgable, patient, professional and very kind, it's likely we'd have pulled out of renting our new home despite the fact that it ... Read Full Review

I let my flat by this aganecy and tried to sell it with them. They are teh worst agancey ever. Property management was very poor, so my tenant left out with not a good service just because they havent informed me about any issues. And now the ckeck out of teh property has been done and they left me ... Read Full Review

The process of finding and finally getting an apartment started well, but I guess this is before they had my money. After all payments were made and contract signed, we realized just how much information was held back and the communication practically stopped. There are problems with the doors of... Read Full Review

I can't thank Neil Jones enough for the help he provided in dealing with my property, an excellent, friendly and informative meeting, highly... Read Full Review

Worst agents I've ever dealt with in Cardiff. Happy to lie to tenants to get them in, communication absolutely awful throughout tenancy. In their defense the landlord was also awful at communicating with them, They do not care about tenants in their managed properties. No hurry to fix issues, No... Read Full Review

Not usually one to write this type of review, but the shambolic process that I am currently going through to receive my initial deposit payment back has been disgraceful. Checked out of the property on 11th September, with Darlows instructing both myself and the other tenants that the landlord had ... Read Full Review

Very unprofessional approach. Will not hesitate to provide misleading and false information. I approached as a buyer but I think the vendor is in a worse off position. Stay miles... Read Full Review

Never even set foot in this estate agents and your life will be so much better for it. They are the most incompetent lot of useless idiots in Cardiff. They will happily give you mis information about properties, try to recommend extortionate solicitors (who work in partnership with them), promise... Read Full Review

I am a landlord and all I can say about this company is stay away they are very unprofessional and have no idea what customer service is at all. They do not keep in contact if there are issues with late payments or if the tenants are not keeping the flat in good condition. All I can say is STAY... Read Full Review