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Touchstone CPS Ltd

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Properties for Sale
Properties to Rent

“ Really helpful... ”

Jul 18,2018
Minithumbup
By: 'Nadine Lewis'
Jul 18,2018
0 people found
this helpful
Great customer service, respond to e-mails really quickly, and have kept me up to date with the application process. Have answered any questions Ive had without a problem....
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“ Prompt Action... ”

Jul 14,2018
Minithumbup
By: 'Rebecca'
Jul 14,2018
0 people found
this helpful
Beth has been a breath of fresh air as property manager for Touchstone. She has acted quickly and professionally to my concerns and problems, and has helped to resolve issues previously raised where no response or action was taken. She is a pleasure to deal ...
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Was this helpful? Yes
By: Penny Graham
Jul 17, 2018
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Hi Rebecca. Thank you for taking the time to give a review. Your commendation of my colleague, Beth, is much appreciated and deserved. Thanks again. Kind regards Penny Graham Touchstone CPS Ltd ...

“ Seamless Service... ”

Jul 11,2018
Minithumbup
By: 'Shiang Lee'
Jul 11,2018
0 people found
this helpful
I have been dealing with Johnstone since 2014. He has always been very helpful with the daily maintenance issues and I am impressed by his efficiency and professionalism. More than that, he is also willing to help to provide professional suggestions in the property industry, which ...
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Was this helpful? Yes
By: Penny Graham
Jul 13, 2018
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Hi Shiang, Thank you for taking the time to review our service but especially for your glowing commendation of my colleague, Matt Johnstone. Matt works hard to provide our customers with a professional service and so it is very pleasing to see his endeavours rewarded with such a great review, thank you. Kind regards Penny Graham Touchstone CPS Ltd ...

“ First Class Service... ”

Jul 10,2018
Minithumbup
By: 'Robnette'
Jul 10,2018
0 people found
this helpful
We received first class attention and service throughout our whole rental process. Lynsey was helpful at all times and always willing to discuss and resolve any queries....
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Comment on agent fees
A fair fee system that charges a sensible amount unlike some agents who charge fees for anything they possibly can.
Was this helpful? Yes
By: Penny Graham
Jul 13, 2018
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Hi Robnette, Thank you for taking the time to review our company but especially for your comments about the great service you received from my colleague, Lynsey. It is always great to see my colleagues recognised for their hard work, so thank you. Kind regards Penny Graham Touchstone CPS Ltd ...

“ Absolute life saver... ”

Jul 07,2018
Minithumbup
By: 'Olivia Moran'
Jul 07,2018
2 people found
this helpful
This woman needs a pay rise! The dedication she had to my partner and I getting into a flat in Birmingham was amazing. She did it in such a quick time considering the estate agents Connells were not so efficient. Nothing was too much to ...
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Was this helpful? Yes
By: Penny Graham
Jul 13, 2018
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Hi Olivia, Thank you so much for your wonderful review of the service you received from my colleague, Amy, it is much appreciated. I confirm that I have passed on your comments to her manager to feed back to Amy. Thanks again. Kind regards Penny Graham Touchstone CPS Ltd ...

“ Excellent... ”

Jul 06,2018
Minithumbup
By: 'Margaret Fox'
Jul 06,2018
1 people found
this helpful
I can honestly say excellent to all dealings with Lynsey. The whole rental process and mass of paperwork was made clear and understandable by her efficient and professional help. She always responded to any query promptly with a very pleasant manner. Because of her I ...
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Was this helpful? Yes
By: Penny Graham
Jul 13, 2018
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Hi Margaret, Wow! What a great review about the service you received from my colleague, Lynsey. I know that Lynsey works hard to make the lettings process as smooth as possible for our customers, so to see her hard work recognised is wonderful and deserved. Thanks again. Kind regards Penny Graham Touchstone CPS Ltd ...

“ Apartment Rental... ”

Jul 05,2018
Minithumbup
By: 'Sentosa'
Jul 05,2018
0 people found
this helpful
Lynsey went over and above to make our rental application go smoothly. Always helpful and quick to answer any questions I may have had. Nothing was too much trouble always pleasent and cheerful....
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Comment on agent fees
very reasonable fees
Was this helpful? Yes
By: Penny Graham
Jul 13, 2018
View all comments (1)
Hi Sentosa, Thank you for taking the time to review the service that you received recently from my colleague, Lynsey, it is much appreciated. Kind regards Penny Graham Touchstone CPS Ltd ...

“ Miss... ”

Jul 05,2018
Minithumbup
By: 'Sue hannaford'
Jul 05,2018
0 people found
this helpful
Terri peters has always been extremely pleasent and helpful when ever I have needed to ring her,and I always found her very efficient...
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Was this helpful? Yes
By: Penny Graham
Jul 17, 2018
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Hi Sue Thank you for taking the time to provide a review for Touchstone. Your comments and commendation of Terri is much appreciated and well deserved. Thanks again. Kind regards Penny Graham Touchstone CPS Ltd ...

“ Best Property Manager... ”

Jul 03,2018
Minithumbup
By: 'Owain - Bracken Way'
Jul 03,2018
0 people found
this helpful
Although Katrina hadn't been Property Manager to my property for long, her conduct at all times has straddled that fine line between professional and friendly and set a standard as to how that relationship ought to be. For potentially the first time in my ...
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Was this helpful? Yes
By: Penny Graham
Jul 06, 2018
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Hi Owain Thank you for taking the time to review our service and particularly for your comments about my colleagues, Katrina and Daisy, it's much appreciated. It's always great to see my colleagues recognised for their hard work and I will be sure pass your comments onto both. Thanks again. Kind regards Penny Graham Touchstone CPS Ltd ...

“ Very Professional and Quick... ”

Jun 26,2018
Minithumbup
By: 'J'
Jun 26,2018
0 people found
this helpful
I was attempting to rent a property, and coming straight out of university, never having rented alone before, it was a little daunting. Fortunately, the staff here seem very professional and timely - I cannot stress enough how important this is, as waiting around for ...
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Comment on agent fees
The fees, although high at a first glance, seemed about normal or even lower-than-normal for the type of property I looking to rent in the area. The only part that felt perhaps higher than normal was the referencing fee - but my understanding is that they outsource this to another company, and I am not familiar with the rates that professional referencing services charge, so it may well be completely reasonable. I was pleasantly surprised to not be charged extra for having a guarantor reference-checked also.
Was this helpful? Yes
By: Penny Graham
Jul 02, 2018
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Hi J. Thank you for taking the time to review our company, it is much appreciated. I am delighted that you found our colleagues professional and the process smooth, that's great to see. Enjoy your new home. Kind regards Penny Graham Touchstone CPS Ltd ...

“ Letting Property... ”

Jun 24,2018
Minithumbup
By: 'Laura'
Jun 24,2018
0 people found
this helpful
Crystal was amazing while trying to rent a property just outside Cambridge. She was responsive, informative and really helpful. We really appreciated her help....
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Comment on agent fees
Good
Was this helpful? Yes
By: Penny Graham
Jun 26, 2018
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Hi Laura. Thank you so much for taking the time to write your glowing commendation of my colleague, Crystal, it is much appreciated. Crystal is a valued member of the team and will be delighted to read this review. However, it would appear that the Star Rating system didn't work on this occasion, as it is showing just 1 star which isn't consistent with the review. Please could you contact me on penny.graham@touchstonecps.com to confirm if you are happy to amend this. Many thanks. Kind r ...

“ Wonderful... ”

Jun 21,2018
Minithumbup
By: 'Jim Alexander'
Jun 21,2018
0 people found
this helpful
Alex Harrison has been wonderful - the support and guidance provided was swift and very professional. It felt like nothing was too much trouble. A very positive experience! :) I would definitely be delighted to recommend this organisation to family, friends, colleagues etc....
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Comment on agent fees
fees seem very reasonable for the service provided.
Was this helpful? Yes
By: Penny Graham
Jun 22, 2018
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Hi Jim. Thank you so much for your glowing commendation of my colleague, Alex Harrison. It's wonderful to see Alex's hard work recognised and appreciated. So, thank you for taking the time to leave your review, it is much appreciated. Kind regards Penny Graham Touchstone CPS Ltd ...

“ Great Work!... ”

Jun 14,2018
Minithumbup
By: 'M'
Jun 14,2018
0 people found
this helpful
Great work from Susan and Caroline. Great communication and fast responses. They had an answer for every question we had. Polite, respectful and efficient. I would definitely recommend Susan and Caroline to anyone who is looking to rent in the areas that they cover. Keep ...
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Was this helpful? Yes
By: Penny Graham
Jul 02, 2018
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Hi M. Thank you so much for your glowing commendation of my colleagues, Susan and Caroline. It's much appreciated and great to see their hard work recognised, so thank you. Kind regards Penny Graham Touchstone CPS Ltd ...

“ Great customer service... ”

Jun 04,2018
Minithumbup
By: 'Mark'
Jun 04,2018
1 people found
this helpful
I am writing on behalf of my Mother. Katrina handled her recent gas safety test appointment efficiently, quickly and honestly. She has a particularly busy diary with looking after my children as well as her work but Katrina fitted around her the best as she ...
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Was this helpful? Yes
By: Penny Graham
Jul 02, 2018
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Hi Mark. Thank you so much for taking the time to review our service and particularly for your glowing commendation of my colleague, Katrina. It's always a pleasure to read such great feedback, so thank you. Kind regards Penny Graham Touchstone CPS Ltd ...

“ EFFICIENT, PROACTIVE, HELPFUL AND UNDERSTANDING... ”

May 31,2018
Minithumbup
By: 'Aaron'
May 31,2018
1 people found
this helpful
EFFICIENT, PROACTIVE, HELPFUL AND UNDERSTATING IS JUST A FEW WORDS TO DESCRIBE DAWNS SERVICE!! HIGHLY RECOMMENDED AND THANKS FOR THE SMOOTH MOVE!!...
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Comment on agent fees
Good
Was this helpful? Yes
By: Penny Graham
Jun 01, 2018
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Hi Aaron Many thanks for taking the time to review our service and more particularly for your review of my colleague, Dawn, it's much appreciated. It is always satisfying when a colleague is recognised for their service to our customers, so thank you. Kind regards Penny Graham Touchstone CPS Ltd ...

“ Great communication, very helpful... ”

May 18,2018
Minithumbup
By: 'Anthony Cross'
May 18,2018
0 people found
this helpful
Jane was the agent who handled my tenancy, and was very helpful, prompt to respond and open in her communications....
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Was this helpful? Yes
By: Penny Graham
May 18, 2018
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Hi Anthony Thank you for taking the time to review the service received from my colleague, Jane. It's always great to see my colleagues' hard work recognised by our customers, so thank you, it is much appreciated. Kind regards Penny Graham Touchstone CPS Ltd ...

“ Great service... ”

May 17,2018
Minithumbdown
By: 'Ed'
May 17,2018
0 people found
this helpful
I was fortunate to be in contact with Samuel while looking for a flat and he was kind enough to show me the same flat twice. He was very responsive and transparent and not remotely pushy, which was refreshing. I felt very confident that this ...
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Was this helpful? Yes
By: Penny Graham
Jun 01, 2018
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Hi Ed, Thank you so much for taking the time to review our service but particularly for your comments regarding my colleague, Sam. I will ensure that your comments feedback to Sam. Many thanks. Kind regards Penny Graham Touchstone CPS Ltd ...

“ Retirement Apartment... ”

May 10,2018
Minithumbup
By: 'Lorraine Bailey'
May 10,2018
0 people found
this helpful
I found the staff at Touchstone to be incredibly helpful, in particular Lynsey. Nothing was insurmountable making the whole process of acquiring an apartment for my elderly mother a relatively stress free task. Thankyou!...
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Comment on agent fees
Good
Was this helpful? Yes
By: Penny Graham
May 10, 2018
View all comments (1)
Hi Lorraine Many thanks for taking the time to review our business and especially for your comments about the service you received from my colleagues in Retirement Rentals, it's much appreciated. We very much hope that your mother enjoys her new home. Kind regards Penny Graham Touchstone CPS Ltd ...

“ Fantastic to deal with... ”

May 04,2018
Minithumbup
By: 'Liam Challoner'
May 04,2018
0 people found
this helpful
Dealt with all my enquiries quick and effectively would definitely recommend to anyone looking to let anywhere around the UK....
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Comment on agent fees
Very open on the fee of rental and deposit needed for my flat.
Was this helpful? Yes
By: Penny Graham
May 08, 2018
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Hi Liam. Thank you for taking the time to leave your review of our service and particularly for highlighting my colleague, Holly. It's always great to see and much appreciated. Kind regards Penny Graham Touchstone CPS Ltd ...

“ Excellent service... ”

Apr 24,2018
Minithumbup
By: 'Mrs Kent'
Apr 24,2018
0 people found
this helpful
Lynsey was extremely efficient and all documents were sent out immediately. She arranged the viewing with the Estate Manager and was on available to answer any questions I had or would check with the Estate Manager if needed. The home we visited and the Manager ...
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Comment on agent fees
Fees were stated up front and were fair.
Was this helpful? Yes
By: Penny Graham
Apr 24, 2018
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Hi Mrs Kent. Thank you so much for leaving such a wonderful review about the service that you received from my colleague, Lynsey Parsons, it's much appreciated. Kind regards Penny Graham Touchstone CPS Ltd ...

“ Review... ”

Apr 04,2018
Minithumbup
By: 'Amy'
Apr 04,2018
0 people found
this helpful
Caroline was wonderful! Very friendly and accommodating. She was always on time and returned all phone calls promptly. She was a delight! Sue was also lovely and easy to deal with but was delayed on sending through a few items. Overall though she was very ...
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Was this helpful? Yes
By: Penny Graham
Apr 13, 2018
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Hi Amy. Thank you for taking the time to give a review of Touchstone's service and especially your great comments about my colleagues, Caroline and Susan. I know how hard they both work to provide great service to our customers, so it's great to see this recognised. Thanks again. Kind regards Penny Graham Touchstone CPS Ltd ...

“ Happy with the service... ”

Apr 03,2018
Minithumbdown
By: 'Mari Carmen'
Apr 03,2018
0 people found
this helpful
Everything went very smoothly and within a few days I had my new tenancy agreement signed. Sue (Lywood) answered all my queries promptly and was a pleasure to deal with....
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Was this helpful? Yes
By: Penny Graham
Apr 04, 2018
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Hi Mari. Thank you so much for taking the time to review our company's service and especially for your comments about my colleague, Sue Lywood, it's much appreciated. Many thanks. Kind regards Penny Graham Touchstone CPS Ltd ...

“ Living in the Dark, No heating, Mold and Leaks... ”

Mar 31,2018
Minithumbdown
By: 'User123'
Mar 31,2018
1 people found
this helpful
We have storage heaters in our Flat, all of which have stopped working. I have a 1 year old and with the snow coming and going this is unacceptable. Called Touchstone and they seemed pretty unbothered by it all, They said the next slot they have ...
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Was this helpful? Yes
By: Penny Graham
Mar 31, 2018
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Hi. We're really concerned to read your review. Please can you send further details to Alison Spink who manages our Milton Keynes office, so that we can get this checked out for you. Alison can be reached via alison.spink@touchstonecps.com. Kind regards Penny Graham Touchstone CPS Ltd ...

“ Ignorance... ”

Mar 31,2018
Minithumbdown
By: 'Dominika'
Mar 31,2018
2 people found
this helpful
I would never recommend Touchstone to anyone. The worst agency I had to rent a flat with. Lack of knowledge and interests. Gave my notice to vacate property two months before the end of the agreement and they didn't even realize I sent one ...
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By: Penny Graham
Apr 20, 2018
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Hi Emma I have read your comments and am extremely concerned at the comments made. Please could you email me penny.graham@touchstonecps.com with details of the office you were dealing with, the property the matter relates to and a summary of the issues encountered. Once I have this information, I will be able to investigate the matter further for you with the relevant team. I look forward to hearing from you in due course. Kind regards Penny Graham Touchstone CPS Ltd ...

“ I was kept informed throughout each step of the process which made things so much easier... ”

Mar 16,2018
Minithumbup
By: 'John Douglas'
Mar 16,2018
1 people found
this helpful
Shirley made the whole process so easy. She kept in contact every step of the the way. I felt I could contact her anytime and that my questions were answered immediate due to her intimate knowledge of her job. She made me feel valued as ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Penny Graham
Mar 27, 2018
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Hi John. Many thanks for taking the time to review our service and particularly for your glowing commendation of my colleague, Shirley. Having worked with Shirley for many years, it's always great to see her commitment to her work recognised by our customers. Many thanks. Kind regards Penny Graham Touchstone CPS Ltd ...
Mar 14,2018
Minithumbup
By: 'LeonAshley'
Mar 14,2018
0 people found
this helpful
Susan has been a pleasure to work with from the start. I have had both good and bad property management so I know the difference. Funny, courteous, cheerful but at the same time extremely efficient, resourceful and honest. Susan has made our home a pleasure ...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Penny Graham
Mar 16, 2018
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Hi Leon. Thank you for taking the time to review our service but also for your glowing commendation for my colleague, Susan Lywood. I work in the Bath office and know how hard Susan works to give her best, so I am delighted to see her commitment recognised. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...
Mar 05,2018
Minithumbup
By: 'Shameer'
Mar 05,2018
0 people found
this helpful
Touchstone had less than 7 days (!) to get me into my new property and they tasked Susan and Caroline with making that happen: Caroline - fantastic communicator, highly professional and very proactive in her approach. Susan - highly experienced, great personality and fast execution. Both a ...
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Was this helpful? Yes
By: Penny Graham
Mar 27, 2018
View all comments (1)
Hi Shameer Thank you so much for your wonderful review of our service and particularly the work of my colleagues Caroline and Susan. It is always satisfying to see my colleagues' work recognised by our customers. So, thank you, it's much appreciated. Kind regards Penny Graham Touchstone CPS Ltd ...
Feb 19,2018
Minithumbdown
By: 'HJH'
Feb 19,2018
1 people found
this helpful
Very disappointed with Touchstone CPS's Bath office. My 19 year old daughter was relocating from Australia to London for 6 months work placement. She found a house share online, managed by Touchstone, and organised for a friend to visit it to check it out. It appeared ...
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By: Penny Graham
Feb 22, 2018
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Dear HJH Thank you for taking the time to get in touch. Please accept our sincere apologies that the refund of your reference and reservation fee was overlooked. This was due to an administration error and we have today arranged for the full £216 admin fee to be refunded to your account by same day transfer. The room your daughter took was privately advertised by the existing tenants, who contacted us to request an assignment. When your daughter contacted us about her concerns/findings, t ...
Feb 19,2018
Minithumbup
By: 'Shurreen'
Feb 19,2018
0 people found
this helpful
Having only been involved with Touchstone as a receivership company over the property I lease, I can attest that the staff at Touchstone go about the business of re-arranging rent payments etc with a pleasant and informative attitude. The two staff members I've dealt ...
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Comment on agent fees
Can't comment
Was this helpful? Yes
By: Penny Graham
Feb 27, 2018
View all comments (1)
Hi. Thank you for taking the time to review our service and especially for your comments regarding my colleagues, Shurreen & Catherine, it's much appreciated. We are always happy to receive any feedback from our customers as it helps us to continually review and improve our service. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...
Feb 14,2018
Minithumbup
By: 'Mark rice'
Feb 14,2018
0 people found
this helpful
Katy was absolutely brilliant in everything she did. She had to rush things through for me so I could move on a specific date. She totally out did herself and I would recommend her to anyone....
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Comment on agent fees
Good
Was this helpful? Yes
By: Penny Graham
Feb 27, 2018
View all comments (1)
Hi Mark. Thank you for taking the time to review our service and especially the service received from Katy (I presume Katy Cartwright), it's much appreciated. We welcome feedback from our customers so that we may continually review and improve the service that we provide. I will ensure that your feedback is passed on to Katy. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd. ...

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 0 96 15 0 0 0 0 10 2

Agent Fees

No fees set.
Last updated at 1:59 PM 17/07/2018 by Penny Graham

Complaints Procedure

No procedure set.
Last updated at 1:59 PM 17/07/2018 by Penny Graham

Awards won by Touchstone CPS Ltd

Individual Branch Awards


Firm Widgets

My widgets

Bath
2 Crescent Office Park Clarks Way, Bath BA2 2AF
(77)
Leeds
Stanley HouseThe BoulevardClarence Dock, Leeds LS10 1PZ
(18)
London
80 Cheapside, London EC2V 6EE
(12)
show all branches (6)
Office 1
1 Hay Aveune, Edinburgh EH16 4RW
(0)
Retirement Rentals
Retirement Rentals, 2 Crescent Office ParkClarks Way, Bath BA2 2AF
(5)
Wolverton
55 Triangle Building, Wolverton Park Road, Milton Keynes MK1 1QT
(35)


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