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    Michelle
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Apr 13,2017
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Apr 13,2017
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Poor service very rude never get things repaired even after waiting for months and in the end they will make it look like it's tenants fault beware!!! Don't use them...
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Apr 04,2017
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Apr 04,2017
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Our experience with Touchstone was easily the worst experience I've had in all my time renting properties in the UK and Europe over the last 17 years. Here is an abbreviated list of issues we had with our property: The external cupboard door to the freezer was broken, it should be attached to the freezer door to open with the external wooden cupboard one. We attempted to fix this but realized this needed replacing. Reported to James Mice in block can be heard in the walls and ceilings. Pestokil...
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By: Penny Graham
Apr 11, 2017
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Hi. I am very sorry to read that you have been experiencing difficulties with our Leeds office. Please could you contact me via penny.graham@touchstonecps.com with details of your property and who you have been dealing with, I can then escalate the matter with the office manager. I look forward to hearing from you. Kind regards Penny Graham, Touchstone CPS Ltd ...
Mar 24,2017
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Mar 24,2017
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I gave my notice of leaving a flat I rent over 3 weeks ago, after repeated emails requesting contact, I eventually had to copy in a line manager. The above named agent advised she would end out paperwork regarding return of my deposit etc but over 2 weeks later nothing has been received. I attempted to email her again only to find her inbox is decommissioned. Oddly enough you made the effort to arrange new viewings of the flat through an estate agent. Why treat leaving tenants so ast...
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Mar 13,2017
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Mar 13,2017
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Touchstone might just be the worst company on this planet. Honestly. Reported mould on my walls since november which i stated was affecting my health badly, so much so that i have had to live out of the property for the past 3 months and they have done absolutely nothing to rectify this. All i've gotten is rude sarcastic people on the phone telling me to wait to be contacted. Finally got the time to take legal action and judging from the reviews on here they have a lot to learn. Worst company wi...
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By: Penny Graham
Mar 17, 2017
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Hi Alia. I am very sorry to read that you are currently having difficulties. Please could you contact me via my email penny.graham@touchstonecps.com confirming your property address so that I can take up the matter with the Leeds office. Kind regards Penny Graham, Touchstone CPS Ltd ...
Mar 02,2017
Minithumbdown
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Mar 02,2017
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2 months and counting to complete a simple repair... took weeks of my partner chasing and each email they just ignored. Never known such terrible customer service. Absolute joke. If you're busy or don't have an answer just a simple courtesy message would suffice but no.. not even that....
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Comment on agent fees
Half and half
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By: Penny Graham
Mar 10, 2017
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Hi R Smith, I am very sorry to see that you have been experiencing difficulties with our Leeds Office. Please feel free to contact me via email: penny.graham@touchstonecps.com and I would be happy to investigate this further with the Leeds Office for you. Kind regards Penny Graham, Touchstone CPS Ltd ...
Feb 17,2017
Minithumbdown
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Feb 17,2017
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Disgusting service from start to finish. I left the property almost 3 months ago and they still haven't reimbursed me with my deposit. no apologies and no reasons why I still don't have my money. They promised me a clean flat when I moved in but it was disgusting and I had to take a week off work to do it myself. There was £67 debt on the gas meter which I ended up paying for myself. After 2 years they give me notice to move out with no explanation, 1 month before Christmas so we found a...
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Comment on agent fees
I had to pay costs upfront when I moved in and the deposit I was supposed to get back at the end but they stole more than half of the deposit and I'm still waiting to get the small amount they owe me.
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Feb 07,2017
Minithumbdown
Michelle
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Feb 07,2017
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I moved out of this property on the 11th of November 2016 to which they said the property had not been cleaned (it was) and there was items left which I didn't realise. Marks on walls to me is General wear and tear I could go on and on however we are now on the 7th February 2017 nearly out of the property 3 months they are charging me for all sorts however they are charging £70 to remove a vacuum and a robot dinosaur which I have said give me access and I will retrieve this myself this wa...
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Comment on agent fees
A joke
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