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Touchstone CPS Ltd

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Properties for Sale
Properties to Rent

“ Great Work!... ”

Jun 14,2018
Minithumbup
By: 'M'
Jun 14,2018
0 people found
this helpful
Great work from Susan and Caroline. Great communication and fast responses. They had an answer for every question we had. Polite, respectful and efficient. I would definitely recommend Susan and Caroline to anyone who is looking to rent in the areas that they cover. Keep ...
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“ Great customer service... ”

Jun 04,2018
Minithumbup
By: 'Mark'
Jun 04,2018
1 people found
this helpful
I am writing on behalf of my Mother. Katrina handled her recent gas safety test appointment efficiently, quickly and honestly. She has a particularly busy diary with looking after my children as well as her work but Katrina fitted around her the best as she ...
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“ EFFICIENT, PROACTIVE, HELPFUL AND UNDERSTANDING... ”

May 31,2018
Minithumbup
By: 'Aaron'
May 31,2018
1 people found
this helpful
EFFICIENT, PROACTIVE, HELPFUL AND UNDERSTATING IS JUST A FEW WORDS TO DESCRIBE DAWNS SERVICE!! HIGHLY RECOMMENDED AND THANKS FOR THE SMOOTH MOVE!!...
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Comment on agent fees
Good
Was this helpful? Yes
By: Penny Graham
Jun 01, 2018
View all comments (1)
Hi Aaron Many thanks for taking the time to review our service and more particularly for your review of my colleague, Dawn, it's much appreciated. It is always satisfying when a colleague is recognised for their service to our customers, so thank you. Kind regards Penny Graham Touchstone CPS Ltd ...

“ Great communication, very helpful... ”

May 18,2018
Minithumbup
By: 'Anthony Cross'
May 18,2018
0 people found
this helpful
Jane was the agent who handled my tenancy, and was very helpful, prompt to respond and open in her communications....
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Was this helpful? Yes
By: Penny Graham
May 18, 2018
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Hi Anthony Thank you for taking the time to review the service received from my colleague, Jane. It's always great to see my colleagues' hard work recognised by our customers, so thank you, it is much appreciated. Kind regards Penny Graham Touchstone CPS Ltd ...

“ Great service... ”

May 17,2018
Minithumbdown
By: 'Ed'
May 17,2018
0 people found
this helpful
I was fortunate to be in contact with Samuel while looking for a flat and he was kind enough to show me the same flat twice. He was very responsive and transparent and not remotely pushy, which was refreshing. I felt very confident that this ...
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Was this helpful? Yes
By: Penny Graham
Jun 01, 2018
View all comments (1)
Hi Ed, Thank you so much for taking the time to review our service but particularly for your comments regarding my colleague, Sam. I will ensure that your comments feedback to Sam. Many thanks. Kind regards Penny Graham Touchstone CPS Ltd ...

“ Retirement Apartment... ”

May 10,2018
Minithumbup
By: 'Lorraine Bailey'
May 10,2018
0 people found
this helpful
I found the staff at Touchstone to be incredibly helpful, in particular Lynsey. Nothing was insurmountable making the whole process of acquiring an apartment for my elderly mother a relatively stress free task. Thankyou!...
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Comment on agent fees
Good
Was this helpful? Yes
By: Penny Graham
May 10, 2018
View all comments (1)
Hi Lorraine Many thanks for taking the time to review our business and especially for your comments about the service you received from my colleagues in Retirement Rentals, it's much appreciated. We very much hope that your mother enjoys her new home. Kind regards Penny Graham Touchstone CPS Ltd ...

“ Fantastic to deal with... ”

May 04,2018
Minithumbup
By: 'Liam Challoner'
May 04,2018
0 people found
this helpful
Dealt with all my enquiries quick and effectively would definitely recommend to anyone looking to let anywhere around the UK....
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Comment on agent fees
Very open on the fee of rental and deposit needed for my flat.
Was this helpful? Yes
By: Penny Graham
May 08, 2018
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Hi Liam. Thank you for taking the time to leave your review of our service and particularly for highlighting my colleague, Holly. It's always great to see and much appreciated. Kind regards Penny Graham Touchstone CPS Ltd ...

“ Excellent service... ”

Apr 24,2018
Minithumbup
By: 'Mrs Kent'
Apr 24,2018
0 people found
this helpful
Lynsey was extremely efficient and all documents were sent out immediately. She arranged the viewing with the Estate Manager and was on available to answer any questions I had or would check with the Estate Manager if needed. The home we visited and the Manager ...
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Comment on agent fees
Fees were stated up front and were fair.
Was this helpful? Yes
By: Penny Graham
Apr 24, 2018
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Hi Mrs Kent. Thank you so much for leaving such a wonderful review about the service that you received from my colleague, Lynsey Parsons, it's much appreciated. Kind regards Penny Graham Touchstone CPS Ltd ...

“ Review... ”

Apr 04,2018
Minithumbup
By: 'Amy'
Apr 04,2018
0 people found
this helpful
Caroline was wonderful! Very friendly and accommodating. She was always on time and returned all phone calls promptly. She was a delight! Sue was also lovely and easy to deal with but was delayed on sending through a few items. Overall though she was very ...
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By: Penny Graham
Apr 13, 2018
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Hi Amy. Thank you for taking the time to give a review of Touchstone's service and especially your great comments about my colleagues, Caroline and Susan. I know how hard they both work to provide great service to our customers, so it's great to see this recognised. Thanks again. Kind regards Penny Graham Touchstone CPS Ltd ...

“ Happy with the service... ”

Apr 03,2018
Minithumbdown
By: 'Mari Carmen'
Apr 03,2018
0 people found
this helpful
Everything went very smoothly and within a few days I had my new tenancy agreement signed. Sue (Lywood) answered all my queries promptly and was a pleasure to deal with....
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By: Penny Graham
Apr 04, 2018
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Hi Mari. Thank you so much for taking the time to review our company's service and especially for your comments about my colleague, Sue Lywood, it's much appreciated. Many thanks. Kind regards Penny Graham Touchstone CPS Ltd ...

“ Living in the Dark, No heating, Mold and Leaks... ”

Mar 31,2018
Minithumbdown
By: 'User123'
Mar 31,2018
1 people found
this helpful
We have storage heaters in our Flat, all of which have stopped working. I have a 1 year old and with the snow coming and going this is unacceptable. Called Touchstone and they seemed pretty unbothered by it all, They said the next slot they have ...
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Was this helpful? Yes
By: Penny Graham
Mar 31, 2018
View all comments (1)
Hi. We're really concerned to read your review. Please can you send further details to Alison Spink who manages our Milton Keynes office, so that we can get this checked out for you. Alison can be reached via alison.spink@touchstonecps.com. Kind regards Penny Graham Touchstone CPS Ltd ...

“ Ignorance... ”

Mar 31,2018
Minithumbdown
By: 'Dominika'
Mar 31,2018
2 people found
this helpful
I would never recommend Touchstone to anyone. The worst agency I had to rent a flat with. Lack of knowledge and interests. Gave my notice to vacate property two months before the end of the agreement and they didn't even realize I sent one ...
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Was this helpful? Yes
By: Penny Graham
Apr 20, 2018
View all comments (3)
Hi Emma I have read your comments and am extremely concerned at the comments made. Please could you email me penny.graham@touchstonecps.com with details of the office you were dealing with, the property the matter relates to and a summary of the issues encountered. Once I have this information, I will be able to investigate the matter further for you with the relevant team. I look forward to hearing from you in due course. Kind regards Penny Graham Touchstone CPS Ltd ...

“ I was kept informed throughout each step of the process which made things so much easier... ”

Mar 16,2018
Minithumbup
By: 'John Douglas'
Mar 16,2018
1 people found
this helpful
Shirley made the whole process so easy. She kept in contact every step of the the way. I felt I could contact her anytime and that my questions were answered immediate due to her intimate knowledge of her job. She made me feel valued as ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Penny Graham
Mar 27, 2018
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Hi John. Many thanks for taking the time to review our service and particularly for your glowing commendation of my colleague, Shirley. Having worked with Shirley for many years, it's always great to see her commitment to her work recognised by our customers. Many thanks. Kind regards Penny Graham Touchstone CPS Ltd ...
Mar 14,2018
Minithumbup
By: 'LeonAshley'
Mar 14,2018
0 people found
this helpful
Susan has been a pleasure to work with from the start. I have had both good and bad property management so I know the difference. Funny, courteous, cheerful but at the same time extremely efficient, resourceful and honest. Susan has made our home a pleasure ...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Penny Graham
Mar 16, 2018
View all comments (1)
Hi Leon. Thank you for taking the time to review our service but also for your glowing commendation for my colleague, Susan Lywood. I work in the Bath office and know how hard Susan works to give her best, so I am delighted to see her commitment recognised. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...
Mar 05,2018
Minithumbup
By: 'Shameer'
Mar 05,2018
0 people found
this helpful
Touchstone had less than 7 days (!) to get me into my new property and they tasked Susan and Caroline with making that happen: Caroline - fantastic communicator, highly professional and very proactive in her approach. Susan - highly experienced, great personality and fast execution. Both a ...
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Was this helpful? Yes
By: Penny Graham
Mar 27, 2018
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Hi Shameer Thank you so much for your wonderful review of our service and particularly the work of my colleagues Caroline and Susan. It is always satisfying to see my colleagues' work recognised by our customers. So, thank you, it's much appreciated. Kind regards Penny Graham Touchstone CPS Ltd ...
Feb 19,2018
Minithumbdown
By: 'HJH'
Feb 19,2018
1 people found
this helpful
Very disappointed with Touchstone CPS's Bath office. My 19 year old daughter was relocating from Australia to London for 6 months work placement. She found a house share online, managed by Touchstone, and organised for a friend to visit it to check it out. It appeared ...
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Was this helpful? Yes
By: Penny Graham
Feb 22, 2018
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Dear HJH Thank you for taking the time to get in touch. Please accept our sincere apologies that the refund of your reference and reservation fee was overlooked. This was due to an administration error and we have today arranged for the full £216 admin fee to be refunded to your account by same day transfer. The room your daughter took was privately advertised by the existing tenants, who contacted us to request an assignment. When your daughter contacted us about her concerns/findings, t ...
Feb 19,2018
Minithumbup
By: 'Shurreen'
Feb 19,2018
0 people found
this helpful
Having only been involved with Touchstone as a receivership company over the property I lease, I can attest that the staff at Touchstone go about the business of re-arranging rent payments etc with a pleasant and informative attitude. The two staff members I've dealt ...
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Comment on agent fees
Can't comment
Was this helpful? Yes
By: Penny Graham
Feb 27, 2018
View all comments (1)
Hi. Thank you for taking the time to review our service and especially for your comments regarding my colleagues, Shurreen & Catherine, it's much appreciated. We are always happy to receive any feedback from our customers as it helps us to continually review and improve our service. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...
Feb 14,2018
Minithumbup
By: 'Mark rice'
Feb 14,2018
0 people found
this helpful
Katy was absolutely brilliant in everything she did. She had to rush things through for me so I could move on a specific date. She totally out did herself and I would recommend her to anyone....
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Comment on agent fees
Good
Was this helpful? Yes
By: Penny Graham
Feb 27, 2018
View all comments (1)
Hi Mark. Thank you for taking the time to review our service and especially the service received from Katy (I presume Katy Cartwright), it's much appreciated. We welcome feedback from our customers so that we may continually review and improve the service that we provide. I will ensure that your feedback is passed on to Katy. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd. ...
Feb 12,2018
Minithumbup
By: 'Manuel Espada'
Feb 12,2018
0 people found
this helpful
Strongly recommend the services provided by Thouchstone and the members of the Team that I've worked with. Easy to contact, fast reply and action. Looking to work with you again, Manuel Espada de Sousa...
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Comment on agent fees
good
Was this helpful? Yes
By: Penny Graham
Feb 27, 2018
View all comments (1)
Hi Manuel. Thank you so much for your review of our service and especially my colleague, Matt Achilles, it's much appreciated. I am delighted to see that you contact with Touchstone has been so positive. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...
Feb 07,2018
Minithumbdown
By: 'Still Waiting'
Feb 07,2018
4 people found
this helpful
I would seriously recommend renters do not use Touchstone. The main reason for this is that the response times are truly unbelievable. I handed in my 4 week notice to leave the property and had to wait 13 days for a reply. In the meantime I had ...
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By: Penny Graham
Feb 27, 2018
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Contact made with customer and deposit returned. ...
Feb 07,2018
Minithumbup
By: 'Rian M'
Feb 07,2018
0 people found
this helpful
Holly has been brilliant from start to finish; I have never been involved in a process like this and I was pleasantly surprised....
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Comment on agent fees
Fee's were as expected, in line with other agents.
Was this helpful? Yes
By: Penny Graham
Feb 27, 2018
View all comments (1)
Hi Rian. Thank you so much for taking the time to review our service but especially for your glowing commendation of my colleague, Holly, it's great to see and much appreciated. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...
Feb 06,2018
Minithumbup
By: 'Paulajayne66'
Feb 06,2018
0 people found
this helpful
Shirley has been exceptionally helpful and made the process of moving much easier than I expected. Always returns my emails/calls quickly. Friendly and professional....
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Comment on agent fees
Good, explained clearly
Was this helpful? Yes
By: Penny Graham
Feb 06, 2018
View all comments (1)
Hi Paula. Thank you so much for taking the time to review our service and especially for your comments about the service you have received from my colleague, Shirley. Having worked with Shirley for several years it comes as no surprise, she has always been highly organised whilst being friendly and efficient. Kind regards Penny Graham, Touchstone CPS Ltd ...
Feb 02,2018
Minithumbup
By: 'Lovell79'
Feb 02,2018
0 people found
this helpful
Dawn has always been very good over the years and today more so the help she gave me has taken a lot of worry and stress of my shoulders and I appreciate so much Thank you...
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Was this helpful? Yes
By: Penny Graham
Feb 02, 2018
View all comments (1)
Hi. Thank you for taking the time to leave your review about my colleague Dawn in our Milton Keynes office, it's much appreciated. I am so pleased that Dawn's actions have made a such a difference to you, it's great to see. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...
Feb 02,2018
Minithumbup
By: 'Jo bacon'
Feb 02,2018
0 people found
this helpful
Dawn is very helpful and always deals with any problems that accrue quickly and efficiently . All the staff are very kind and have a very caring manner . I'm very happy with their service . Southend...
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Comment on agent fees
I am happy with the fees
Was this helpful? Yes
By: Imogen
Apr 05, 2018
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Dawn and Monty are great they handle issues with the property efficiently and have been brilliant over the last few months in getting trades people out to our house quickly so that matters are dealt with straight away. ...
Jan 30,2018
Minithumbdown
By: 'Fed_Up'
Jan 30,2018
5 people found
this helpful
A lot of these reviews seem so strange... people don't usually leave reviews for things that should come as standard such as you guys picking up the telephone once in a while, processing paperwork within a reasonable timeframe, or just not being rude. People ...
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Comment on agent fees
If the agents fulfilled their duties the fees would be reasonable. As they do not, they are not.
Was this helpful? Yes
By: Penny Graham
Feb 09, 2018
View all comments (6)
Hi. I understand that you have now been contacted by David Beanland in the Leeds office and that he is investigating the matter for you. If this is not the case, please could you email me: penny.graham@touchstonecps.com with your name and address and I will take up the matter on your behalf. I look forward to hearing from you. Kind regards, Penny Graham, Touchstone CPS Ltd ...
Jan 19,2018
Minithumbup
By: 'M Jackson'
Jan 19,2018
1 people found
this helpful
Any problems with the property i have had they have been delt with professional and within quickest possible time to be resolved its a shame you cannot take letting agencies with you like your gas and electric providers as i would recommend touchstone...
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Comment on agent fees
Nobody likes fees but i think the level of service excels the fee cost giving piece of mind
Was this helpful? Yes
By: Penny Graham
Jan 22, 2018
View all comments (1)
Hi M Jackson. Thanks for your review of my colleague, Katrina Daymond's professionalism and customer service. It's always great to see a colleague recognised for their hard work, so thank you for taking the time to leave your review, it is appreciated. Kind regards Penny Graham, Touchstone CPS Ltd ...
Jan 16,2018
Minithumbup
By: 'Rachel'
Jan 16,2018
0 people found
this helpful
Sue was a pleasure to deal with. We had a tight turnaround time on when we needed to move in and Sue pushed hard for us to ensure we got in on our desired date. Sue has great communication skills and was always available when ...
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Was this helpful? Yes
By: Penny Graham
Jan 22, 2018
View all comments (1)
Hi Rachel. Many thanks for taking the time to review our service, it's much appreciated. I was particularly pleased to read your review of the customer service you received from my colleague, Sue Lywood. I know how hard Sue works to ensure that things go as smoothly as they can, so it's always great when that work is recognised. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...
Jan 04,2018
Minithumbup
By: 'Andrew'
Jan 04,2018
0 people found
this helpful
Have found Touchstone to be a very reliable and fast responding company, with very Polite and Patient staff. I'd particularly like to say that Victoria White and Monty Kareem-saad have always been very helpful and quick to deal with any issues....
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Comment on agent fees
Fees are acceptable to the going rate.
Was this helpful? Yes
By: Penny Graham
Jan 05, 2018
View all comments (1)
Hi Andrew. Thank you so much for taking the time to review our company and particularly for your kind comments about my colleagues, Victoria and Monty. It is always pleasing and much appreciated, to see my colleagues recognised for their work. Thanks again. Kind regards, Penny Graham, Touchstone CPS Ltd ...
Dec 21,2017
Minithumbup
By: 'T Phili'
Dec 21,2017
0 people found
this helpful
Concise answers to all questions and very patient and accommodating. Felt happy and confident after each phone call! A real credit to the business....
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By: Penny Graham
Dec 22, 2017
View all comments (1)
Hi. Thank you so much for taking the time to leave such a wonderful review of the service that you have received from my colleague, Susan Lywood, it is much appreciated and great to see. Very best wishes for Christmas and the New Year. Kind regards, Penny Graham, Touchstone CPS Ltd ...
Dec 18,2017
Minithumbup
By: 'Victoria white'
Dec 18,2017
0 people found
this helpful
Excellent customer services, very professional. I am really happy with the servic provided by the Victoria white. She's been helpful throughout our tenrec with touch stone, I am really impressed....
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Comment on agent fees
Good
Was this helpful? Yes
By: Penny Graham
Dec 19, 2017
View all comments (1)
Hi. Thank for you for your great review of our service and especially that of my colleague, Victoria White, it's much appreciated. It is always great to see a colleague recognised for their hard work. Have a wonderful Christmas & New Year. Kind regards Penny Graham, Touchstone CPS Ltd ...

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 0 85 15 0 0 0 0 9 2

Agent Fees

No fees set.
Last updated at 3:06 PM 13/10/2017 by Penny Graham

Complaints Procedure

No procedure set.
Last updated at 3:06 PM 13/10/2017 by Penny Graham

Awards won by Touchstone CPS Ltd

Individual Branch Awards


Firm Widgets

My widgets

Bath
2 Crescent Office Park Clarks Way, Bath BA2 2AF
(69)
Leeds
Stanley HouseThe BoulevardClarence Dock, Leeds LS10 1PZ
(18)
London
80 Cheapside, London EC2V 6EE
(12)
show all branches (5)
Retirement Rentals
Retirement Rentals, 2 Crescent Office ParkClarks Way, Bath BA2 2AF
(2)
Wolverton
55 Triangle Building, Wolverton Park Road, Milton Keynes MK1 1QT
(34)


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