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Touchstone CPS Ltd



Properties for Sale
Properties to Rent

“Kind, excellence, and outstanding...”

Jun 19,2019
Minithumbup
By: 'Mazen'
Jun 19,2019
0 people found
this helpful
I have never meet helpful people like Lian and Julie. They helped me in moving out smoothly with no issues. Even after moving, I requested something from Lian. She was happy to help....
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Comment on agent fees
No Agent fees. rent fees is below the privet market
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“Worst service ever...”

Jun 19,2019
Minithumbdown
By: 'Shell'
Jun 19,2019
0 people found
this helpful
Places for Oeople have put Touchstone in place as property management agents. Dishonest to say the least and tripped themselves up multiple times by trying to lie, I had emails to prove otherwise, no apology. 5 months on after getting tenancy Touchstone have failed to complete ...
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Comment on agent fees
Not charged to me, landlord will set their fee
Was this helpful? Yes

“Very professional and caring...”

Jun 19,2019
Minithumbup
Yasmine
By: 'Harry'
Jun 19,2019
0 people found
this helpful
Yasmine was the first Property Manager to personally introduce herself with her contact details asking if I had any issues. She has been very informative and efficient in relation to maintenance, noise issues. She takes action promptly and she seems she cares about me as ...
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“Very bad expereince, Jade has always been threatening in his emails, he does not understand that as customers we give him Bussiness, ans has no sympat...”

Jun 06,2019
Minithumbdown
By: 'Charity mwelwa'
Jun 06,2019
0 people found
this helpful
Very bad expereince, Jade has always been threatening in his emails, he does not understand that as customers we give him Bussiness, and has no sympathy. I have reported a few repairs for the property and no one has come forward to repair but have ...
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Comment on agent fees
Very high fees, poor customer service
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By: Penny Graham
Jun 07, 2019
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Dear Charity, Thank you for your review. I’m sorry to hear that you haven’t had a great experience with us. I will look into this matter on your behalf and see if we can resolve the issue. Kind regards, Julie Kemp Touchstone ...

“All Good...”

Jun 05,2019
Minithumbup
By: 'Craig'
Jun 05,2019
0 people found
this helpful
Julie was very helpful and gave me sound advice which lead to me find a property in the area I was looking....
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“Fast and Fantastic...”

May 28,2019
Minithumbup
By: 'John Mann'
May 28,2019
0 people found
this helpful
Fast and fantastic service received from Kelly today and in the last few days in relation to problems in my property. Kelly moved things along professional in a quick and calm manner leaving me very happy!...
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Comment on agent fees
These are included as part of my rental costs.
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By: Penny Graham
May 31, 2019
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Hi John Thank you for taking the time to provide a 5 star ranking as well as the great feedback about the customer service you received recently from my colleague, Kelly Egan. It is always great to be able to share such feedback with my colleagues. Thanks again. Best wishes Penny Graham Touchstone ...

“Move in Touchstone Property...”

May 24,2019
Minithumbup
By: 'Pradeep'
May 24,2019
0 people found
this helpful
I recently moved in to one of Touchstone's properties and Property Manager Susan Lywood was really helpful and turnaround was really quick.Process was completed very quickly. I would highly recommend!......
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Comment on agent fees
Good
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By: Penny Graham
May 24, 2019
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Thank you for taking the time to rate our company and particularly for your review of the prompt and helpful service that you received recently from my colleague, Sue Lywood. I'll share your feedback with Sue. Thanks again. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“Review of tenancy experience...”

May 17,2019
Minithumbup
By: 'C darroch'
May 17,2019
0 people found
this helpful
I have recently ended my tenancy and I have nothing but positive experiences whenever I have dealt with the company. Everything has always been straightforward and well explained. Well done people, keep up the good work....
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Comment on agent fees
Very reasonable
Was this helpful? Yes
By: Penny Graham
May 17, 2019
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Thank you for sharing such positive feedback of your experience with Touchstone during your tenancy, it's much appreciated. Best wishes to you in your new home. Kind regards Penny Graham Touchstone ...

“Great!...”

May 10,2019
Minithumbup
By: 'Kirsten'
May 10,2019
0 people found
this helpful
Shaun has been very helpful throughout my tenancy. Very friendly and quick to respond to any correspondence with the aim to resolve any issues in a timely manner....
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Comment on agent fees
Good
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By: Penny Graham
May 17, 2019
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Thank you for your review of your experience of my colleague Shaun Moffatt's customer service. I am pleased but not surprised that Shaun has provided you with such a positive experience during your tenancy. Thanks again. Best wishes. Penny Graham Touchstone ...

“Great landlords...”

May 10,2019
Minithumbup
By: 'Sean'
May 10,2019
0 people found
this helpful
Cps touchstone are excellent landlords and my property manager Shaun was always helpful ,professional and always wanted to help to make sure everything was going well in the property. Would highly recomened cps touchstone. So much so I'm still a current tenant with them just ...
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Comment on agent fees
Good,
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By: Penny Graham
May 17, 2019
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Thank you for your wonderful review of the customer service that you received recently from my colleague, Shaun Moffatt. I am delighted that Shaun was able to resolve your issues promptly and professionally. Thanks again for your feedback. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“Review of Bingcheng Zheng...”

May 03,2019
Minithumbup
By: 'Zheng'
May 03,2019
0 people found
this helpful
Holly replied all the email immediately, and provided me a lot of details about the flat. I really enjoyed rent a flat with touch stone...
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By: Penny Graham
May 03, 2019
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Thank you so much for taking the time to provide a review of the service that you received recently from my colleague, Holly Thwaites. Holly is a valued Touchstone colleague and consistently provides our customers with the best possible rental experience at what is recognised traditionally to be stressful time. Thanks again. Kind regards Penny Graham Touchstone ...

“Renewal...”

Apr 30,2019
Minithumbup
By: 'David'
Apr 30,2019
0 people found
this helpful
Offered new contract it was organised very easily and explained all options very well completed without any fuss it was a pleasure to deal with them...
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Comment on agent fees
Good
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By: Penny Graham
Apr 30, 2019
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Thank you so much for taking the time to provide our tenancy renewal service with a 5 star rating, it's much appreciated. I am pleased that you found the renewal experience easy and fuss-free. Kind regards Penny Graham Touchstone ...

“Great Experience...”

Apr 30,2019
Minithumbup
By: 'David Macintyre'
Apr 30,2019
0 people found
this helpful
Dawn could not have been more professional and polite when attending our needs and solving the problems that we encountered during the negotiation. We are extremely happy with the outcome and how she managed to ensure everything for us. I wish that we could have ...
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Comment on agent fees
A very good agent.
Was this helpful? Yes
By: Penny Graham
May 03, 2019
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Thank you for 5 star rating and for your wonderful feedback on my colleague, Dawn in our Milton Keynes office. Dawn consistently provides our customers with a friendly and professional service making the process run as smoothly as possible. Thanks again for your review, it really is appreciated. Kind regards Penny Graham Touchstone ...

“Helpful and quick...”

Apr 26,2019
Minithumbup
By: 'Laura'
Apr 26,2019
0 people found
this helpful
Holly was so quick to reply and help resolve any issues or questions we had. Made the process of renting so much easier!...
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By: Penny Graham
Apr 30, 2019
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Thank you for taking the time to provide a 5 star rating of our service, it's much appreciated. I am pleased that you found the customer service provided by my colleague Holly Thwaites' both prompt and helpful. It's no surprise to me as Holly has demonstrated time and again that she's both friendly and efficient when dealing with our customers. Best wishes to you in your new home. Kind regards Penny Graham Touchstone ...

“Holly Thwaites...”

Apr 25,2019
Minithumbup
By: 'WAS'
Apr 25,2019
0 people found
this helpful
Holly was professional in all communication and gave fast and prompt replies via email when she was in the office. She made the process easy and tried her best to meet my requests. No fees, no nonsense....
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Comment on agent fees
Good, no fees
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By: Penny Graham
Apr 26, 2019
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Thank you for taking the time to provide a 5 star review of the service that you received recently from my colleague, Holly Thwaites. It's not surprise to me to read that Holly was professional and prompt, but great to see none the less. Over the years, Holly has consistently provided our customers with a great service. She is friendly, yet professional and happy to help our customers on their rental journey with Touchstone. Thanks again. Kind regards Penny Graham Touchstone ...

“Olivier Close 30...”

Apr 16,2019
Minithumbup
By: 'Alison Casey'
Apr 16,2019
0 people found
this helpful
Lynsey has been amazingly helpful, knowledgeable, friendly, proactive, understanding, professional. I can't think of enough words to describe. An absolute shining credit to the company she works for and other family members have spoken with her and share the same opinion. Wonderful example of excellent ...
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Comment on agent fees
Good.
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By: Penny Graham
Apr 26, 2019
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Wow, thank you for your 5 star rating and glowing commendation of the service that you received recently from my colleague, Lynsey! Since joining Touchstone's Retirement Rentals Team, Lynsey has repeatedly demonstrated her great customer service skills and attention to detail, all of which provide our customers with a great rental experience. Thanks again for your review, it is much appreciated. Kind regards Penny Graham Touchstone ...

“Blair Wallis...”

Apr 10,2019
Minithumbup
By: 'Blair Wallis'
Apr 10,2019
0 people found
this helpful
I have had nothing but real help from Leynsey , I have talked to her about standing order on behalf of my mother & she has been nothing but helpful, Today I called her about another mater which was really nothing to do with her she made 4 ...
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By: Penny Graham
Apr 12, 2019
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Thank you for your 5 star rating, and for your wonderful words about my colleague Lynsey service during your mother's recent move-in. I am so pleased that Lynsey was able to resolve any issues you had and thus make a traditionally difficult time a little easier for you and your mother. Thanks again. Kind regards Penny Graham Touchstone ...

“Fantastic service...”

Apr 08,2019
Minithumbup
By: 'H & R McCardle'
Apr 08,2019
0 people found
this helpful
We've dealt with Holly in the lead up to moving to The Forum Birmingham. We have been very impressed with her communication and how efficiently and quickly she has sorted everything for us....
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Comment on agent fees
There weren't any fees associated with our application, which we thought was brilliant and a refreshing change
Was this helpful? Yes
By: Penny Graham
Apr 08, 2019
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Thank you for your 5 star review of the customer service that you received from my colleague, Holly Thwaites, during your recent move into the Forum. Having been with Touchstone for many years, Holly is an experienced property manager who works hard to ensure a positive customer experience. Thanks again and best wishes in your new home. Kind regards Penny Graham Touchstone ...

“Katy has been amazing!...”

Apr 08,2019
Minithumbup
By: 'Camilla boylan'
Apr 08,2019
0 people found
this helpful
When dealing with Katy I have found her to be exceptionally h elpfull, she is polite and courteous, and does her very best to help with any issues. I have confidence that,if I have asked Katy to call back she will,and she always ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Penny Graham
Apr 09, 2019
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Hi Camilla Thank you so much for your excellent review of the service that you have received from my colleague Katy from the Milton Keynes office. It is always appreciated when our customers take time out to review our colleagues. So, thanks again. Kind regards Penny Graham Touchstone ...

“BREATH OF FRESH AIR...”

Mar 29,2019
Minithumbup
By: 'Prof Lakhani'
Mar 29,2019
0 people found
this helpful
I am delighted that my telephone call was answered by Sue Geen.: * She understood my requirement in an instant * Promised to speak to Jon Lock, in absence of Laura Spencer who has gone on holiday -(Jon Lock whom I spoke to yesterday did not ...
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By: Penny Graham
Apr 02, 2019
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Hi Prof. Lakhani Wow! Thank you so much for your glowing commendation of my colleague, Sue Geen, in the Milton Keynes office. It is always very pleasing to be able to feed back such wonderful comments to the teams, so thank you for taking the time to provide a review of our service. Sue will be pleased! Kind regards Penny Graham Touchstone ...

“Fab customer experience!...”

Mar 28,2019
Minithumbup
By: 'Dan Ruveetha Maddy'
Mar 28,2019
0 people found
this helpful
Holly has been extremely quick with getting back to us on all our queries and has done her very best to make our move as easy as possible. She's been very good at chasing things for us and has been very clear in all her ...
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By: Penny Graham
Mar 29, 2019
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Hi Dan Thank you for taking the time to review the service that you received recently from my colleague, Holly. I am delighted to see that Holly's efficiency and helpfulness made what can be a stressful process run smoothly for you. Thanks again. Kind regards Penny Graham Touchstone ...

“Friendly, customer-focused, professional and efficient....”

Mar 28,2019
Minithumbup
Yasmine
By: 'Tim Roberts'
Mar 28,2019
0 people found
this helpful
I find Yasmine to be interactive with a genuine interest in the customer and a positive attitude towards whatever is the issue....
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Comment on agent fees
N/A.
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By: Penny Graham
Mar 29, 2019
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Hi Tim Thank you for your 5 star rating of the service that you have received recently from my colleague, Yasmine, in the Milton Keynes office. I agree that Yasmine is very positive and customer focused, keeping our customers updated and advised of any matters. Thanks again. Kind regards Penny Graham Touchstone ...

“Excellent Service...”

Mar 27,2019
Minithumbup
By: 'Ian'
Mar 27,2019
0 people found
this helpful
Lynsey has been our main contact during our rental procedure and has provided a friendly, professional and caring service way beyond our expectations. Nothing has been to much trouble for her and she has gone out of her way to smooth what is a stressful ...
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Comment on agent fees
Having had to pay Agents Fees in the past your fees are extremely fair and should be a bench mark for all agents.
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By: Penny Graham
Mar 29, 2019
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Hi Ian Thank you so much for providing such a positive review of the service provided by my colleagues in our Retirement Rentals Department, Lynsey & Cat. Both excel at customer service and work hard to ensure that the moving process runs smoothly for our customers. Thanks again, your feedback is much appreciated. Enjoy your new home. Kind regards Penny Graham Touchstone ...

“Excellent...”

Mar 26,2019
Minithumbup
By: 'Dale'
Mar 26,2019
0 people found
this helpful
Shaun was very nice and was availble to answer all questions promptly, covered everything and made the whole process easy...
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By: Penny Graham
Mar 29, 2019
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Hi Dale Thank you for your 5 star rating of the service that you received recently from my colleague in the Edinburgh office, Shaun. I am so pleased to see that Shaun's attention to detail ensured that the process ran smoothly for you. Thanks again. Kind regards Penny Graham Touchstone ...

“Excellent services...”

Mar 26,2019
Minithumbup
By: 'torobbasi'
Mar 26,2019
0 people found
this helpful
Perfect communication. Fast replies. I asked a couple of questions and they all were answered and explained properly. Excellent services rendered throughout the process....
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By: Penny Graham
Mar 29, 2019
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Thank you so much for taking the time to provide Touchstone with a 5 star rating and also such a wonderful review of the service that you have received recently from our Bath office. It is much appreciated. It is always very pleasing to provide such feedback to our property teams, so thanks again. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“Shaun Moffat...”

Mar 25,2019
Minithumbup
By: 'Richard'
Mar 25,2019
0 people found
this helpful
Shaun was very friendly and helpful. His professional demeanour and efficiency were excellent. He was well prepared and very enthusiastic about the property. He made me feel very welcome....
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Comment on agent fees
No issues
Was this helpful? Yes
By: Penny Graham
Mar 26, 2019
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Hi Richard I am so pleased that your recent experience of our Edinburgh office was so positive, especially the service that you received from my colleague, Shaun. It is always satistying to see my colleagues recognised for their work, so thank you. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“Worst customer service bar none...”

Mar 20,2019
Minithumbdown
By: 'Craig Jaconelli'
Mar 20,2019
0 people found
this helpful
So good to read that other Touchstone customer's are fustrated. The service we have received is the worst we have ever experienced. Faults at property before moved in, some were major. We have been here nearly 18 months, still the Fire Alarm and Sprinkler System are ...
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Comment on agent fees
£1250 per calendar month would acceptable it the property were as advertised before we moved in also if it were to comply with local safety laws
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By: Penny Graham
Mar 26, 2019
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Hi Craig Having spoken with the team, I understand that they are in direct contact with you about the reported issues and working toward a resolution. Kind regards Penny Graham Touchstone ...

“Excellent service...”

Mar 19,2019
Minithumbup
By: 'Michaela'
Mar 19,2019
0 people found
this helpful
I have recently moved into a new flat, managed by Touchstone and I couldn't be happier with the whole process. Everything ran smoothly and stress-free, largely due to Harry's help, who managed the process in a professional and efficient manner....
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By: Penny Graham
Mar 26, 2019
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Hi Michaela Thank you for leaving your review, it's always great to see my colleagues recognised for their work. I'm so pleased that your recent move ran smoothly. Since joining Touchstone, Harry has worked hard to ensure that our customers move is as stressfree as this traditionally difficult time can be. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“A total mess...”

Mar 15,2019
Minithumbdown
By: 'Scottishlad'
Mar 15,2019
1 people found
this helpful
We rented through touchstone and ultimately because of their lack of service and poor upkeep of the property we moved out and got our own place. We didn't have heaters in the bedrooms for months and only after pestering them did we finally get them. ...
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By: Penny Graham
Mar 15, 2019
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I am very sorry to see that you experienced difficulties with our service during your time with us. From your review, I know that you have now moved out of the property and moved-on from the issue but it would be greatly appreciated if you could please email me direct: penny.graham@touchstoneresi.co.uk with details of your property and the issues you encountered so that I can investigate them further with the relevant team. We are always seeking to improve our customer experience, so some fu ...

“Amazing help from first point of contact. Kept up to date with every aspect of my tenancy....”

Mar 15,2019
Minithumbup
By: 'Shona Barnes'
Mar 15,2019
0 people found
this helpful
From the first point of my tenancy I have been kept up to date and have been able to contact them directly. As this is the first time I have had a mid market property I had lots of questions. I always received a quick ...
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By: Penny Graham
Mar 26, 2019
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Hi Shona Thank you for providing Touchstone's Edinburgh office with a review, it's much apprciated. I'm pleased that all went smoothly during your recent move and hope that you are enjoying your new home. Thanks again. Kind regards Penny Graham Touchstone ...

Review statistics

From Landlords From Tenants From Vendors From Buyers Other
2 0 186 27 0 0 0 0 16 2
No fees information available
Kindly note that legally, letting agents needs to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents needs to keep this information up to date and precise on allAgents, either in the Fees Tab Section on your profile page or within the property description.

Complaints Procedure

No procedure set.
Last updated at 8:36 AM 04/06/2018 by Penny Graham

Bath
2 Crescent Office Park Clarks Way, Bath BA2 2AF
(121)
Edinburgh
1 Hay Aveune, Edinburgh EH16 4RW
(10)
London
1 Poultry, London EC2R 8EJ
(20)
show all branches (5)
Retirement Rentals
Retirement Rentals, 2 Crescent Office ParkClarks Way, Bath BA2 2AF
(23)
Wolverton
55 Triangle Building, Wolverton Park Road, Milton Keynes MK1 1QT
(61)


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