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Touchstone CPS Ltd

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Properties for Sale
Properties to Rent

“Maintenace...”

Jan 23,2019
Minithumbup
By: 'Charlene Fraser'
Jan 23,2019
0 people found
this helpful
I have to highly recommend jade as every time I have had to log a maintenace issue she responds so promptly and gets the job done as promised, good updates from her, since she took on all maintenace queries I never have to chase her ...
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Comment on agent fees
N/a
Was this helpful? Yes

“Move in to Touchstone's property...”

Jan 23,2019
Minithumbup
By: 'Enzo'
Jan 23,2019
0 people found
this helpful
My partner and I recently moved in to a Touchstone's property. Our experience has been a very pleasant and stress -free one, thanks to the professional and prompt arrangements managed by the property manager Susan Lywood. Susan has been very helpful, kind and attentive, making ...
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“Excellent Service...”

Jan 22,2019
Minithumbup
By: 'Charlotte'
Jan 22,2019
0 people found
this helpful
I would like to highlight to the director for the great work Sammy Black has done for us. I have been a very difficult person to deal with as we have had a lot of things that required attention in our property and she had ...
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“professional...”

Jan 20,2019
Minithumbup
By: 'james marr'
Jan 20,2019
0 people found
this helpful
had tried a number of times to solve an issue with other operatives and failed !! Harry complements !! did solve it ,and quickly !!...
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Was this helpful? Yes
By: Penny Graham
Jan 22, 2019
Hi James

Thank you for taking the time to provide a review of our service to date.

I am sorry that your initial attempts to resolve your issue were not successful but I'm delighted to see that Harry has now concluded the matter to your satisfaction.

Thanks again, all feedback is gratefully received.

Kind regards
Penny Graham
Touchstone

“Great rental assistance...”

Jan 18,2019
Minithumbup
By: 'Anne'
Jan 18,2019
0 people found
this helpful
Jenna Higham has gone over and above in order to help my partner and I move house. It is so important to get immediate responses and kept fully up to date whenever possible and Jenna certainly has done this Thank you...
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Comment on agent fees
Good
Was this helpful? Yes
By: Penny Graham
Jan 18, 2019
View all comments (1)
Thank you so much for your kind words, Anne. We really appreciate you taking the time to share your experience of your recent dealings with Jenna with us. It's always great to see a colleague acknowledged for their work, so thank you. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“Very positive experience!...”

Jan 18,2019
Minithumbup
By: 'Mitch and Ally'
Jan 18,2019
0 people found
this helpful
Caroline made our move into a new flat completely seamless. She was professional, responsive and friendly, and went out of her way to make sure everything went smoothly. Couldn't recommend her more highly - thanks Caroline!...
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“She needs a pay raise....”

Jan 17,2019
Minithumbup
Yasmine
By: 'Samuel'
Jan 17,2019
0 people found
this helpful
Yasmine is a joy to deal with, she doesn't mess about, she just gets the job done, not only is her manner excellent, she actually sounds and talks like a real human being. Top notch agent. Bonus Fact: some say she can produce rainbow lasers ...
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Was this helpful? Yes
By: Penny Graham
Jan 18, 2019
View all comments (1)
Hi Samuel Thank you for your glowing commendation of my colleague, Yasmine, it's much appreciated. Whilst Yasmine works in our Milton Keynes office, I have had some dealings with Yasmine and always found her to be both efficient and friendly. The service that she has provided to date has certainly made an impression on you, for all the right reasons. Thanks again. Kind regards Penny Graham Touchstone ...

“Great flat to live in...”

Jan 15,2019
Minithumbup
By: 'Jamie T'
Jan 15,2019
0 people found
this helpful
I would thoroughly recommend this property fair rent quiet area conviently located close to local shops such as two shops a butchers and bakers...
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Comment on agent fees
Fees fair
Was this helpful? Yes
By: Penny Graham
Jan 18, 2019
View all comments (1)
Hi Jamie Thank you for taking the time to leave a review, it's much appreciated. I am pleased to see that you are enjoying your home and its location. Kind regards Penny Graham Touchstone ...

“Anazing...”

Jan 13,2019
Minithumbup
By: 'Amy clark(forestdale centre)'
Jan 13,2019
0 people found
this helpful
So disappointed that I am not dealing with Dawn anymore, it's been 8 years and she is amazing. Not pleased with the change as I built up a great rapor with her. Not only was she friendly she always dealt with any issue I had so ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Penny Graham
Jan 18, 2019
View all comments (1)
Hi Amy Thank you for taking the time to review our service and particularly the great service that you have received from Dawn over the years. I understand your disappointed at Dawn being re-assigned and not having her as your property manager now but hopefully your new manager will be just as friendly and helpful. I will pass on your good wishes to Dawn. Thanks again. Kind regards Penny Graham Touchstone ...

“Top notch service from Sue Lywood at Touchstone...”

Jan 13,2019
Minithumbup
By: 'Steven Davies'
Jan 13,2019
0 people found
this helpful
I recently moved in to one of Touchstone's properties and love the fact you have a direct line straight through to a property manager (in my case Sue Lywood) and no endless call waiting/options buttons. Proper customer service and she has been so quick ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Penny Graham
Jan 18, 2019
View all comments (1)
Hi Steven Thank you so much for your wonderful review of the service you received from my colleague, Sue Lywood. I've worked with Sue for some time now and I know she works hard to ensure that her customers are well provided for, so it's great to see her endeavours acknowledged. Thank you. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“Very helpful...”

Jan 10,2019
Minithumbup
By: 'Amy brown'
Jan 10,2019
0 people found
this helpful
Shaun has been amazing from start to finish. Especially over the Christmas period he has went out his way to help me get my new flat in time for the new year. Very professional. I can't thank you guys enough....
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Comment on agent fees
Reasonable
Was this helpful? Yes
By: Penny Graham
Jan 11, 2019
View all comments (1)
Hi Amy Thank you for your glowing commendation of my colleague Shaun's service over the holiday period. I am delighted that Shaun was able to facilitate the move into your new home in time for the New Year. Thanks again and best wishes in your new home. Kind regards Penny Graham Touchstone ...

“Amazing experience...”

Jan 08,2019
Minithumbup
By: 'Sher'
Jan 08,2019
0 people found
this helpful
I've dealt with a lot of agents for sales and rentals over the years and this was the best of all my experiences. Lynsey was so efficient and pleasant to deal with. She really helped us turn what could have been a stressful experience into ...
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By: Penny Graham
Jan 11, 2019
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Hi Sher Thank you so much for taking the time to leave such a wonderful review of our service and particularly for the service that you received from my colleague, Lynsey Parsons. Lynsey works hard to ensure that our customers receive the best service possible, so to see her work acknowledged is really pleasing. Thank you. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“EXCELLENT SERVICE...”

Jan 03,2019
Minithumbup
By: 'JOHN COLHOUN'
Jan 03,2019
0 people found
this helpful
I CONTACTED MR ROWLEY RE SECURITY PROBLEM AT PROPERTY. THE ISSUE WAS RESOLVED QUICKLY AND EFFICIENTLY. EXCELLENT SERVICE, MANY THANKS...
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Was this helpful? Yes
By: Penny Graham
Jan 08, 2019
View all comments (1)
Hi John Thank you for leaving a review following a recent issue, and particularly for highlighting the service provided by Harry Rowley, it is very much appreciated. Kind regards Penny Penny Graham Touchstone ...

“Great experience...”

Jan 03,2019
Minithumbup
By: 'Mido'
Jan 03,2019
0 people found
this helpful
Over all it was a great experience. I'm moving to Manchester. Staff were timely responsive and very cooperative. It was a little bit confusing that I felt with another intermediate agent initially. However, I'm happy with the overall experience...
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Was this helpful? Yes
By: Penny Graham
Jan 08, 2019
View all comments (1)
Hi Mido Thank you for reviewing your positive experience of Touchstone's service on allAgents. It is always great to feedback these reviews to the teams and it is very much appreciated. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“Kelly Egan - fantastic!!...”

Dec 27,2018
Minithumbup
By: 'John Mann'
Dec 27,2018
0 people found
this helpful
I would like to pass on my sincere thanks to Kelly Egan who has always proved to be very helpful and has supported me with a number of issues whilst always reaming professional and courteous. Kelly fulfills promises and acts on all my request in ...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Penny Graham
Jan 08, 2019
View all comments (1)
Hi John Thank you for taking the time to provide your glowing review of my colleague Kelly Egan. Kelly and the team work very hard to provide our customers with a positive experience of Touchstone's management, so it's always great t to see their work recognised. Best wishes for the New Year. Kind regards Penny Graham Touchstone ...

“Respect and dignity...”

Dec 20,2018
Minithumbup
By: 'Sam'
Dec 20,2018
1 people found
this helpful
Me and my partner were looking to get a place of our own after living with my parents. We found a flat at a reasonable price and were lucky enough to get it! We were put in touch with Beth from Touchstone who was greatly ...
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Comment on agent fees
The agents fees for us were neither here nor there, they were not excessive, but nor were they so cheap that we were worried we were getting a "dodgy deal"
Was this helpful? Yes
By: Penny Graham
Dec 20, 2018
View all comments (1)
Hi Sam Thank you for taking the time to leave a review and thanks too for your glowing commendation of my colleague, Beth, it's much appreciated. Enjoy your first Christmas in your new home. Kind regards Penny Graham Touchstone ...

“Amazing...”

Dec 18,2018
Minithumbup
By: 'Mimo'
Dec 18,2018
0 people found
this helpful
Harry was amazing, made sure i understand exactly what i needed to do and helped speed up the process to get me into the flat as quick as possible. It has been a great service overall and would definitely advise other friends to get properties ...
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Was this helpful? Yes
By: Penny Graham
Dec 20, 2018
View all comments (1)
Hi Mimo Thank you for taking the time to leave a review of our service and particularly for your great feedback for my colleague, Harry. It really is great to be able to feedback such positive customer comments to the team, so thank you. Merry Christmas Kind regards Penny Graham Touchstone ...

“Home Repairs...”

Dec 17,2018
Minithumbup
Yasmine
By: 'Alex Akpojaro'
Dec 17,2018
0 people found
this helpful
Handled my request professionally & timely. Thanks so much Yasmin, that's the way to achieve high customer satisfaction! I hope you get recognised accordingly....
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Comment on agent fees
good
Was this helpful? Yes
By: Penny Graham
Dec 20, 2018
View all comments (1)
Hi Alex Thank you for taking the time to leave a review of our service and particularly for your great feedback for my colleague, Yasmine. It really is great to be able to feedback such positive customer comments to the team, so thank you. Merry Christmas. Kind regards Penny Graham Touchstone ...

“Extremely supportive and helpful...”

Dec 10,2018
Minithumbup
By: 'Rebecca'
Dec 10,2018
0 people found
this helpful
Thank you to Shirley who helped to make my first experince of renting as straightforward as possible. In what has been a very difficult 12 months, Shirley's efficiency and professionalism have been superb but also her 'personal approach' in which my 'stupid questions' were never received ...
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Was this helpful? Yes
By: Penny Graham
Dec 20, 2018
View all comments (1)
Hi Rebecca Thank you for your review of Touchstone's service and particularly for your great feedback about my colleague, Shirley. I have worked with Shirley for many years and I'm delighted to see her work recognised by our customers, so thank you. Merry Christmas. Kind regards Penny Graham Touchstone ...

“Happy new tenant...”

Dec 05,2018
Minithumbup
By: 'Amy'
Dec 05,2018
0 people found
this helpful
Amy has been very helpful, friendly and informative. The process has ran smoothly and I'm very excited to be moving into my new home....
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Comment on agent fees
Fantastic rent cost.
Was this helpful? Yes
By: Penny Graham
Dec 07, 2018
View all comments (1)
Hi Amy Thank you for taking the time to review the service that you have received from Touchstone, it's much appreciated. I am delighted to read your comments about Amy, she is indeed very helpful and friendly, and it will be a pleasure to feedback your review to her. Good luck in your new home! Kind regards Penny Graham Touchstone CPS Ltd ...

“Thanks...”

Dec 04,2018
Minithumbup
By: 'Andrew'
Dec 04,2018
0 people found
this helpful
Thanks very much to Gail for all her help on progressing my tenancy. She was always very responsive to any questions or queries, which helped make it a smooth process...
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Was this helpful? Yes
By: Penny Graham
Dec 05, 2018
View all comments (1)
Hi Andrew Thank you for submitting your review of Touchstone's service and especially for your comments about my colleague, Gail. It's great to provide the teams with such positive feedback, so thank you. Best wishes in your new home. Kind regards Penny Graham Touchstone CPS Ltd ...

“Awful, would not recommend....”

Dec 03,2018
Minithumbdown
By: 'AC'
Dec 03,2018
0 people found
this helpful
Agency has been giving us misleading information since the beginning, but we only realised that once we were too involved to back out. Since there was time pressure on us to find an apartment really fast. We have been asked to pay for 6 months upfront ...
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Comment on agent fees
Average.
Was this helpful? Yes
By: Penny Graham
Dec 05, 2018
View all comments (3)
Hi Chris I note that the comments you made in response to AC's review. Please could I ask that you email me direct: penny.graham@touchstonecps.com with details of your property, the office you are dealing with and any outstanding issues, so that I can investigate the matter further for you with the relevant team. I look forward to hearing from you. Kind regards Penny Graham Touchstone CPS Ltd ...
Nov 29,2018
Minithumbdown
By: '20MonthsRenter'
Nov 29,2018
2 people found
this helpful
Places for People have offloaded some of their Edinburgh properties They have lost the point to the original premise .... the people! No customer focus. Hide behind emails and process keep the deposit and inflate claims. This company decided to exploit its position and charge near £500 ...
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Comment on agent fees
Bad Experience
Was this helpful? Yes
By: Penny Graham
Nov 08, 2018
View all comments (1)
Hi I am very sorry that you are unhappy with the service provided by our Edinburgh Office. Please may I ask that you contact me direct: penny.graham@touchstonecps.com, with details of your tenancy and any issues you have encountered, so that I may investigate the matter further for you. I look forward to hearing from you. Kind regards Penny Graham Touchstone CPS Ltd ...

“Exceeded expectations...”

Nov 29,2018
Minithumbup
By: 'Daniela'
Nov 29,2018
0 people found
this helpful
I applied for a Touchstone property after I found out that the landlord of a property I had been renting for over 2 years failed to paid their mortgage. It was a flat I considered my home and the letter I received from the solicitor stating ...
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Was this helpful? Yes
By: Penny Graham
Dec 05, 2018
View all comments (2)
Hi Daniela Thank you so much for taking the time to provide a review of the service that you received from our Edinburgh office, and especially for your lovely comments about my colleague, Julie. It's always good to see my colleagues recognised for their work, so thank you, it is much appreciated. Best wishes in your new home. Kind regards Penny Graham Touchstone CPS Ltd ...

“Property rental...”

Nov 29,2018
Minithumbup
By: 'Steve & Sandra Marshall'
Nov 29,2018
0 people found
this helpful
Lynsey, was a lifeline in difficult circumstances for my wife, whilst I was in hospital, she organised all the paperwork etc., to enable my wife to move into the property within days. Always polite, professional and caring, and exceeded our expectations of the service that ...
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Was this helpful? Yes
By: Penny Graham
Dec 05, 2018
View all comments (1)
Hi Steve & Sandra Wow! What a glowing commendation of my colleague, Lynsey Parsons, and the service that she has provided to you during your tenancy. Thank you. Best wishes in your new home. Kind regards Penny Graham Touchstone CPS Ltd ...

“Constance Gardens...”

Nov 23,2018
Minithumbup
By: 'Sally Palmer'
Nov 23,2018
0 people found
this helpful
We have had ongoing issues with tenants leaving their black bin bags on the floor and not in the bins provided. Beverley seems to have stepped in and got it sorted ! I also reported a couple of other issues that Beverley had assured me she ...
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Was this helpful? Yes
By: Penny Graham
Nov 27, 2018
View all comments (1)
Hi Sally Thank you for your review of Touchstone and especially for your commendation of my colleague, Beverley. I have worked with Beverley for many years and so I know that she has very high standards but it's always great when our colleagues are recognised for their work. Thank you. Kind regards Penny Graham Touchstone CPS Ltd ...

“Good...”

Nov 20,2018
Minithumbup
By: 'A'
Nov 20,2018
0 people found
this helpful
Overall it's good but it's take long time to rent a flat Quick answer for email which is good ....
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Comment on agent fees
I think the Deposit is high
Was this helpful? Yes
By: Penny Graham
Nov 27, 2018
View all comments (1)
Hi A Thank your for taking the time to leave a review for Touchstone, it's much appreciated. I note your comments about the lengthy move-in process and I will pass this on to the operational teams. We welcome all feedback as it allows us to continually refine our service and make improvements for our customers, where possible. Enjoy your new home. Kind regards Penny Graham Touchstone CPS Ltd ...

“Quick, informative and understanding service!...”

Nov 19,2018
Minithumbup
By: 'Sophie'
Nov 19,2018
0 people found
this helpful
Susan was very prompt when responding. Any questions we had she answered in a extremely informative manner and made us feel at ease leading up to the stressful moving in period! Thank you Susan :)...
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Was this helpful? Yes
By: Penny Graham
Nov 27, 2018
View all comments (1)
Hi Sophie Thank you for taking the time to review Touchstone and in particular the service you received from my colleague, Susan. It is always a pleasure to see a colleague recognised for their work. Thanks again. Enjoy your new home. Kind regards Penny ...

“Out of this world...”

Oct 31,2018
Minithumbup
By: 'Wright'
Oct 31,2018
1 people found
this helpful
I could not have wished for a more pleasent person to speak to during the whole process. From start to finnish Lyndsey was there for me to advise on any procedure I had to follow to make my move into Viewpoint retirement home a successful ...
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Comment on agent fees
NO FEES INVOLVED
Was this helpful? Yes
By: Penny Graham
Nov 06, 2018
View all comments (1)
Hi. Thank you for your glowing commendation of the service that you have received from my colleague, Lynsey, from Retirement Rentals. It's always great to see our colleagues recognised for their work, thank you. Best wishes in your new home. Kind regards Penny Graham Touchstone CPS Ltd ...

“EXCELLENT SERVICE...”

Oct 31,2018
Minithumbup
By: 'Mrs Church'
Oct 31,2018
0 people found
this helpful
I had the pleasure of dealing with Lynsey at Touchstone, and I would like to say what a delight it was, very polite and professional from start to finish. I would not hesitate to recommend this company. Thank you again Lynsey you made my mum ...
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Comment on agent fees
Found the fees to be reasonable for the service that was provided.
Was this helpful? Yes
By: Penny Graham
Nov 06, 2018
View all comments (1)
Hi Mrs Church Thank you so much for your wonderful review of the service that you received from my colleague in Retirement Rentals, Lynsey. Lynsey works hard to ensure that the process runs as smoothly as possible, so when this is recognised by our customers, it's great to see. Best wishes to you, and to your mother in her new home. Kind regards Penny Graham Touchstone CPS Ltd ...

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Last updated at 2:59 PM 05/12/2018 by Penny Graham

Bath
2 Crescent Office Park Clarks Way, Bath BA2 2AF
(101)
London
1 Poultry, London EC2R 8EJ
(19)
Office 1
1 Hay Aveune, Edinburgh EH16 4RW
(3)
show all branches (5)
Retirement Rentals
Retirement Rentals, 2 Crescent Office ParkClarks Way, Bath BA2 2AF
(18)
Wolverton
55 Triangle Building, Wolverton Park Road, Milton Keynes MK1 1QT
(42)


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