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    Shirley Driver
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Website not available Properties for sale
Properties for rent
Sep 22,2017
Minithumbup
Monty Kareem-Saad
By: 'Alex/Mavra'
Sep 22,2017
0 people found
this helpful
My elderly mother lives in a rented property that is managed by this agent. She has been living there for over 25 years and since then the agents changed hands many times. The landlord is Tescos and does absolutely nothing to the property, it is decaying, rotten, full of damp, ceilings (kitchen) that are due to cave in since the damp has taken its toll, gutters that are overflown and problematic and the list can go on much over the words one is allowed to write on here. I guess Tescos have a b...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Penny Graham
Sep 22, 2017
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Hi Alex. Thank you so much for your glowing commendation of my colleague, Monty. I was delighted to read your comments and have forwarded your review to Monty's managers so that Monty receives the recognition that he deserves. Thanks again. Kind regards, Penny Graham, Touchstone CPS Ltd ...
Sep 21,2017
Minithumbup
Matt Johnstone
Matt Achilles
By: 'Flore'
Sep 21,2017
0 people found
this helpful
Excellent service. We always got replies from our requests within a couple of hours. Matt has always made sure we were attended on as promptly as possible. I would totally recommend....
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By: Penny Graham
Sep 22, 2017
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Hi Flore. Thank you for taking the time to review of our service and especially that given by my colleagues, Matt Johnstone & Matt Achilles, it's much appreciated. Kind regards, Penny Graham, Touchstone CPS Ltd ...
Sep 20,2017
Minithumbup
Shirley Driver
By: 'Marie fitzgerald'
Sep 20,2017
0 people found
this helpful
Shirley has always been very professional with a very positive attitude nothing was ever to much trouble for her, she really is an asset to your company. Please pass my comments on to her. Thank you....
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Was this helpful? Yes
By: Penny Graham
Sep 20, 2017
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Hi Marie. Many thanks for your glowing review of my colleague, Shirley Driver. It is very much appreciated and it is always great to see a colleague recognised for their hard work. I will be happy to pass on your comments to both Shirley and our management team. Thanks again. Best wishes, Penny Graham, Touchstone CPS Ltd ...
Sep 18,2017
Minithumbup
Tiryn Parry E
By: 'Ian Hawkridge'
Sep 18,2017
0 people found
this helpful
I contacted Touchstone (Milton Keynes Branch) yesterday (12 Sept) concerning a problem with one of their properties, blocked gutters, which was causing rainwater to run down the exterior of my own property. After explaining the problem to Tiryn, she said that she would deal with it straight away. Well 24 hours later the contractors arrived to clear the gutters, so you can't get better than that fpr service. Many thanks to both Tiryn and Touchstone. Ian Hawkridge...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Penny Graham
Sep 19, 2017
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Hi Ian. Many thanks for your review of Touchstone's service and especially that of my colleague, Tiryn. It's always great to see a colleague recognised for their hard work, so thank you for taking the time to leave a review, it's much appreciated. Kind regards Penny Graham, Touchstone CPS Ltd ...
Sep 10,2017
Minithumbup
Monty Kareem-Saad
Monty Kareem-Saad
By: 'Zac'
Sep 10,2017
0 people found
this helpful
I want to say massive thanks to this man. Always very helpfull with great attitude. He knows how to sorted out the problem's. I'm very happy that he is our agent. Really recommend him....
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Comment on agent fees
Excellent
Was this helpful? Yes
By: Penny Graham
Sep 12, 2017
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Hi Zac. Many thanks for taking the time to review our service and particularly that of my colleague, Monty, it's much appreciated. Kind regards, Penny Graham, Touchstone CPS Ltd ...
Sep 01,2017
Minithumbup
Shirley Driver
By: 'Lou'
Sep 01,2017
0 people found
this helpful
Great and friendly service. Always replying to emails quickly and very professional. Miles better than previous letting agents used in the past....
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Comment on agent fees
Fair fees, and always knew what I was paying for and why.
Was this helpful? Yes
By: Penny Graham
Sep 06, 2017
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Hi Lou. Thank you for taking to time to review our service and especially for recognising my colleague, Shirley Driver, for her hard work. Thanks again. Kind regards, Penny Graham, Touchstone CPS Ltd ...
Sep 01,2017
Minithumbup
Harley Jones
By: 'J & N Eastbourne'
Sep 01,2017
0 people found
this helpful
I reported a fault with our oven which manifested itself on the Friday evening of a Bank Holiday weekend! Unfortunately, we had to forego a family roast lunch over the weekend but was more concerned that I needed to do some baking for a local charity I am involved with in the next week. Having reported this to Harley on the Tuesday morning she took the situation on board and we were contacted that afternoon by a contractor who arrived at 9.15 on Wednesday - armed with a heating element for the ...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Penny Graham
Sep 06, 2017
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Hi Mr & Mrs Eastbourne. Thank you so much of your glowing review of my colleague, Harley Jones, and the service that you've received recently. It is always a pleasure to see a colleague recognised for their hard work, so thank you for taking to the time to write your review, it's much appreciated. Kind regards Penny Graham, Touchstone CPS Ltd ...
Aug 29,2017
Minithumbup
Jane Kosky
By: 'Jean Merry'
Aug 29,2017
0 people found
this helpful
Nothing but helpful in what I found myself in a difficult situation having to vacate and juggle family issues Thank you to you all including Mela...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Penny Graham
Sep 06, 2017
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Hi Jean. Thank you so much for your great review of the service you have received from Touchstone and especially, Mela, it's much appreciated. Kind regards Penny Graham, Touchstone CPS Ltd ...
Aug 25,2017
Minithumbup
Dawn Skelton
By: 'Lydia Grattan'
Aug 25,2017
0 people found
this helpful
Throughout our time renting our current property from Touchstone, we have been genuinely impressed with how fantastic we have been treated by the staff in the Milton Keynes office, especially Dawn. Dawn Skelton has been our go-to person if there have been any problems or issues come up with the property and she never fails to impress us with how promptly she addresses things. She is always understanding, personable, conscientious and genuinely lovely to speak with. Should we chose to move on fr...
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Comment on agent fees
Very reasonable
Was this helpful? Yes
By: Penny Graham
Aug 29, 2017
View all comments (1)
Hi Lydia. Many thanks for taking the time to review both our service and your contact with my colleague, Dawn Skelton, it's much appreciated. It's always great to see a colleague recognised for their work, thank you. Kind regards Penny Graham, Touchstone CPS Ltd ...
Aug 21,2017
Minithumbup
Kelly Fordham
By: 'Tim Jonas'
Aug 21,2017
0 people found
this helpful
Initially I had a little trouble making contact with your office on the numbers I had, but when I made contact with Kelly Fordham, she took the issues I had, on board, dealt with them efficiently and kept in contact with me to keep me informed about her progress. She was a pleasure to deal with !!!!...
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Comment on agent fees
Fair
Was this helpful? Yes
By: Penny Graham
Sep 06, 2017
View all comments (1)
Hi Tim. Thank you for taking the time to review our service and especially for your commendation of my colleague, Kelly Fordham, it's always great to see a colleague recognised for their work. Thanks again. Kind regards, Penny Graham, Touchstone CPS Ltd ...
Aug 18,2017
Minithumbup
Holly Thwaites
By: 'Hayley'
Aug 18,2017
0 people found
this helpful
I would just like to say I'm really happy with the service provided with both parties involved, everyone was really efficient with the whole process and especially keeping me up to date thorough out. I was surprised and happy with how quickly you got me into the property....
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Comment on agent fees
Good
Was this helpful? Yes
By: Penny Graham
Sep 06, 2017
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Hi Hayley. Thank you for taking the time to review our service and especially for recognising my colleague, Holly, for her hard work, it's much appreciated. Thanks again and kind regards, Penny Graham, Touchstone CPS Ltd ...
Aug 16,2017
Minithumbup
By: 'Naomi'
Aug 16,2017
0 people found
this helpful
Contacted Touchstones today with regards to rent and spoke to with one of their agents Gemma who was extremely helpful and polite and informative. Overall brilliant service...
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By: Penny Graham
Aug 18, 2017
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Hi Naomi. Thank you so much for taking the time to review our service and for your kind comments about my colleague, Gemma. It's much appreciated. Kind regards Penny Graham, Touchstone CPS Ltd ...
Aug 14,2017
Minithumbup
Holly Thwaites
By: 'Rochelle'
Aug 14,2017
0 people found
this helpful
Holly was nothing but helpful during the process of our move, unfortunately we wasn't the most ideal clients as we was both on holiday at separate times nevertheless she was patient & great help we really couldn't of done it without her, I would highly recommend Holly to my friends! Rochelle x...
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Comment on agent fees
Very good!
Was this helpful? Yes
By: Penny Graham
Aug 15, 2017
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Hi Rochelle. Thank you for taking the time to leave such a glowing review of my colleague, Holly Thwaites. It's much appreciated and it's always great to see a colleague recognised for their work. Thanks again and best wishes. Penny Graham, Touchstone CPS Ltd ...
Jul 27,2017
Minithumbup
Alana
Daisy
By: 'Emily ward'
Jul 27,2017
0 people found
this helpful
So helpful and made our move easy. Very understanding and would highly recommend! Very quick at responding and helped us a lot....
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By: Penny Graham
Aug 01, 2017
View all comments (1)
Hi Emily. Thank you so much for taking the time to review our service and especially for your comments about my colleagues, Alana & Daisy. It's always great to see my colleagues recognised for their hard work and I'm sure that both will be very happy to see this too. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...
Jul 25,2017
Minithumbup
Matt Achilles
By: 'Peter R.'
Jul 25,2017
0 people found
this helpful
Matt is a brilliant and dedicated property manager, whom I can always rely on. He is always helpful and whenever there were problems or issues, he found an almost immediate resolution, which really made me feel at home, anytime....
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Was this helpful? Yes
By: Penny Graham
Jul 25, 2017
View all comments (1)
Hi Peter. Thank you so much for taking the time to leave such a wonderful review about my colleague, Matt Achilles. Having worked with Matt for several years, it comes as no surprise to me that you have received such a high level of customer service from him Matt but it is always nice to see this confirmed. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...
Jul 24,2017
Minithumbup
By: 'Emily'
Jul 24,2017
0 people found
this helpful
We recently dealt with Andy Spencer from Touchstone in relation to an issue that arose with a neighbour's property. He was professional, efficient, and ensured that the issue was resolved immediately. We were impressed with and grateful for the standard of service Andy and Touchstone provided....
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Comment on agent fees
N/A
Was this helpful? Yes
By: Penny Graham
Jul 25, 2017
View all comments (1)
Hi Emily. Thank you so much for your wonderful commendation of my colleague, Andy Spencer, and the customer service you have received from Touchstone. It's always great to read such positive feedback about our colleagues and service. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...
Jul 16,2017
Minithumbup
By: 'Broom'
Jul 16,2017
0 people found
this helpful
Agent has been very professional and business like in all their dealings. They communicate clearly by email, and are timely.Very pleased with the whole interaction...
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Comment on agent fees
Good
Was this helpful? Yes
By: Penny Graham
Jul 18, 2017
View all comments (1)
Hi. Thank you for leaving such positive feedback about the service you have received from Touchstone to date. It would be great to know which Team/Property Manager you have been dealing with so that I can pass on your great feedback. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...
Jul 13,2017
Minithumbup
Bluebell Stewart
By: 'Cheryl'
Jul 13,2017
0 people found
this helpful
I recently had contact with Bluebell Stewart , she was very polite and understood my concerns and worries and treated me with upmost respect . She advised me on what to do and reassured me that landlords do have a heartҝ€ï¸. I would love Bluebell Stewart to be recognised for her caring nature and clear loyalty to her bosses as well as caring for a tenant . Thankyou Bluebell for helping me and making what was a stressful time for me, too a happy ending , I won't forget how much you care ,...
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Was this helpful? Yes
By: Penny Graham
Jul 14, 2017
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Hi Cheryl. Thank you so much for your glowing review of my colleague, Bluebell Stewart. I was pleased to read your comments about Bluebell and the service that you have received, and will happily pass them on to her manager. Thanks again for your time. Kind regards Penny Graham, Touchstone CPS Ltd ...
Jul 11,2017
Minithumbup
Shirley Driver
Shirley Driver
By: 'alnden'
Jul 11,2017
0 people found
this helpful
JUST WANT TO SAY THANKS TO YOU AND ALL THE STAFF AT THIS OFFICE, ME AND NO WE HAVE HAD NO REAL PROBELMS, THAT I KNOW OF BUT ANY WE HAVE HAD YOUR COMPANY HAS SORTED THEM OUT FOR US IN A TIMELY MANNER ONCE AGAIN THANK YOU ALAN AND DENISE...
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Comment on agent fees
ALL FEES ARE BAD BUT YOU HAVE TO PAY THEM TO GET WHAT YOU WANT
Was this helpful? Yes
By: Penny Graham
Jul 11, 2017
View all comments (1)
Hi Alan & Denise. Thank you for taking the time to leave your great review of our service and for highlighting my colleague, Shirley Driver, its always great to see and much appreciated. Thanks again. Penny Graham, Touchstone CPS Ltd ...
Jul 07,2017
Minithumbup
Fred Dawson
By: 'Louise Comerford'
Jul 07,2017
0 people found
this helpful
I cannot thank Fred Dawson enough with all the help he has given me over the last few weeks with rent advise....
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Was this helpful? Yes
By: Penny Graham
Jul 07, 2017
View all comments (1)
Hi Louise. Many thanks for taking the time to rate our service so positively and especially for your comments about my colleague, Fred Dawson, and the service that you have received from him. Ill be sure to pass on your comments. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...
Jun 29,2017
Minithumbup
Caroline Evans
By: 'GLP'
Jun 29,2017
0 people found
this helpful
A pleasure to work with. Great management team, always organised and up to date with the market! Would highly recommend....
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By: Penny Graham
Jun 30, 2017
View all comments (1)
Hi. Thank you for taking the time to review of our London Office and, more specifically, my colleague Caroline Evans. Its always great to see a colleagues work recognised. Also, Ill feedback your comment to Caroline. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...
Jun 28,2017
Minithumbup
Holly Thwaites
By: 'Hollie'
Jun 28,2017
0 people found
this helpful
This is the second property I have ever rented and I have had the privilege of Holly helping my friend and I sort out the paper work for our new flat. Holly knows exactly what she's doing and the whole process has been efficiently handled in two weeks. She understands the difficultly we've had trying to sign paper work with out guarantors not living locally and both of us working full time, and has managed the paper work exceptionally well considering we've handed in stuff bit by bit. Holly has ...
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Was this helpful? Yes
By: Penny Graham
Jun 30, 2017
View all comments (1)
Hi Hollie. Thank you for taking the time to give such a glowing review of the service you have received from my colleague, Holly Thwaites. Its always nice to see such a great review. Ill pass on your kind words to Holly. Thanks again. Kind regards, Penny Graham, Touchstone CPS Ltd ...
Jun 27,2017
Minithumbup
Shirley Driver
By: 'Peter Arrow'
Jun 27,2017
0 people found
this helpful
Shirley has gone above and beyond my expectations, helping us in a difficult situation. She kept me constantly up to date with progress of our move, and has been dealing with issues efficiently in our new home. Thank you so much for everything, it really is appreciated!...
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Was this helpful? Yes
By: Penny Graham
Jun 27, 2017
View all comments (1)
Hi Peter. Thank you so much for taking the time to review our service, it's much appreciated. It's always great to see a colleague recognised for the work that they do and Shirley's customer service is certainly worthy of your high praise. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...
Jun 25,2017
Minithumbup
By: 'AgathaPapi'
Jun 25,2017
0 people found
this helpful
Service could be better especially communication which fell short at times. It took almost a couple of months of chasing before moving in and again lack of communication in terms of what the hold up was which was a real pain. Eventually moved in and so far so good aside from again the lack of communication in some aspects....
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Comment on agent fees
No fee
Was this helpful? Yes
By: Penny Graham
Jun 30, 2017
View all comments (1)
Hi Agatha. Thank you for taking the time to review our service, its much appreciated. I am sorry to read that our service didnt meet your expectations on this occasion. Please could you contact the London office direct via infolondon@touchstonecps.com with further details so that they can investigate further as to where improvements in our communication can be made for you. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd. ...
Jun 23,2017
Minithumbup
Shirley Driver
By: 'Najwa'
Jun 23,2017
0 people found
this helpful
Shirley has been an absolute gem. There has been issues with a home we selected and Shirley could not have been more helpful. She managed to sort out our issue quickly and was honest every step of the way so we knew where we stood. I believe if we had gone through an agent we would not have received that level of customer service. Thank you for all your hard work Shirley. We really do appreciate it....
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Comment on agent fees
Brilliant.
Was this helpful? Yes
By: Penny Graham
Jun 23, 2017
View all comments (1)
Hi Najwa. Thank you for your great review of our service but also your glowing commendation of my colleague, Shirley Driver. Shirley offers our tenants a consistently high level of customer service, so I was delighted to see this recognised in your review. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...
Jun 22,2017
Minithumbup
By: 'Marius Balan'
Jun 22,2017
0 people found
this helpful
Great and quick service from check in to check out. Good fees and great communication thru our tendency. Any problem has been sorted quickly and in good manner....
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Comment on agent fees
Good fees
Was this helpful? Yes
By: Penny Graham
Jun 23, 2017
View all comments (1)
Hi Marius. Thank you for taking the time to give such a great review of our service, it's much appreciated. Good luck in your new home and for the future. Kind regards Penny Graham, Touchstone CPS Ltd ...
Jun 21,2017
Minithumbup
Shirley Driver
By: 'Ryan Scott'
Jun 21,2017
0 people found
this helpful
There were a number of issues due to the dreaded mortgage chain - none of course down to Touchstone. Whilst this was a very frustrating time, it was much more bearable due to Shirley. She was approachable, friendly and highly proactive. Would definitely recommend highly, without a second thought. Very happy :)...
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Comment on agent fees
Much better than the local estate agent fees
Was this helpful? Yes
By: Penny Graham
Jun 22, 2017
View all comments (1)
Hi Ryan. Thank you so much for taking the time to provide such a wonderful review of my colleague Shirley Driver and particularly her customer service skills. It's great to receive such positive feedback about our staff and service, and I'll be sure to pass your comments on. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...
Jun 21,2017
Minithumbup
Caroline Evans
By: 'Marc Hedges'
Jun 21,2017
0 people found
this helpful
I have been dealing with Touchstone for two years and have never had any issues. Caroline Evans is great and always responds to queries straight away. I would highly recommend....
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Was this helpful? Yes
By: Penny Graham
Jun 22, 2017
View all comments (1)
Hi Marc. Thank you for your great review of the service provided by our London Office and particularly for your commendation of my colleague, Caroline. It's great to receive such positive feedback and much appreciated. Kind regards Penny Graham, Touchstone CPS Ltd ...
Jun 16,2017
Minithumbup
By: 'Danny A'
Jun 16,2017
0 people found
this helpful
I have been a tenant at a touchstone property for around 3 years and have nothing but positive experiences, I can call any of the numbers I have and will always be re-directed to the right person without having to call a hundred numbers. The staff are friendly and approachable and will always call, write and email me when issues are raised or need resolving and this usually happens either on the day or next day, they are persistent and professional....
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Comment on agent fees
Fees appear fair, no problems with rate.
Was this helpful? Yes
By: Penny Graham
Jun 16, 2017
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Hi Danny Thank you for taking the time to provide such a positive review of the service you have received from our Leeds Office, its much appreciated. Best wishes, Penny Graham, Touchstone CPS Ltd ...
Jun 15,2017
Minithumbup
ALANA BURGESS
By: 'NATALIE'
Jun 15,2017
0 people found
this helpful
Very helpful in sorting out maintenance issues at the property. Very speedy turnaround time on repairs. Prompt to answer emails. Kind and friendly manner....
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By: Penny Graham
Jun 16, 2017
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Hi Natalie Thank you for taking the time to provide such a glowing review of my colleague, Alana Burgess. Its great to see and much appreciated. Best wishes Penny Graham, Touchstone CPS Ltd ...



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