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    Michelle
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    Shirley Driver
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    Matt Johnstone
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    Matt Achilles
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    Daisy Jenkins
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    Fred Dawson
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    David Walters
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    Jane Kosky
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    ALANA BURGESS
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    Bluebell Stewart
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Properties for rent
Jul 25,2017
Minithumbup
Matt Achilles
By:
Jul 25,2017
0 people found
this helpful
Matt is a brilliant and dedicated property manager, whom I can always rely on. He is always helpful and whenever there were problems or issues, he found an almost immediate resolution, which really made me feel at home, anytime....
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By: Penny Graham
Jul 25, 2017
Hi Peter. Thank you so much for taking the time to leave such a wonderful review about my colleague, Matt Achilles. Having worked with Matt for several years, it comes as no surprise to me that you have received such a high level of customer service from him Matt but it is always nice to see this confirmed. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd
Jul 24,2017
Minithumbup
By:
Jul 24,2017
0 people found
this helpful
We recently dealt with Andy Spencer from Touchstone in relation to an issue that arose with a neighbour's property. He was professional, efficient, and ensured that the issue was resolved immediately. We were impressed with and grateful for the standard of service Andy and Touchstone provided....
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Comment on agent fees
N/A
Was this helpful? Yes
By: Penny Graham
Jul 25, 2017
Hi Emily. Thank you so much for your wonderful commendation of my colleague, Andy Spencer, and the customer service you have received from Touchstone. It's always great to read such positive feedback about our colleagues and service. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd
Jul 16,2017
Minithumbup
By:
Jul 16,2017
0 people found
this helpful
Agent has been very professional and business like in all their dealings. They communicate clearly by email, and are timely.Very pleased with the whole interaction...
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Comment on agent fees
Good
Was this helpful? Yes
By: Penny Graham
Jul 18, 2017
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Hi. Thank you for leaving such positive feedback about the service you have received from Touchstone to date. It would be great to know which Team/Property Manager you have been dealing with so that I can pass on your great feedback. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...
Jul 13,2017
Minithumbup
Bluebell Stewart
By:
Jul 13,2017
0 people found
this helpful
I recently had contact with Bluebell Stewart , she was very polite and understood my concerns and worries and treated me with upmost respect . She advised me on what to do and reassured me that landlords do have a heartҝ€ï¸. I would love Bluebell Stewart to be recognised for her caring nature and clear loyalty to her bosses as well as caring for a tenant . Thankyou Bluebell for helping me and making what was a stressful time for me, too a happy ending , I won't forget how much you care ,...
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By: Penny Graham
Jul 14, 2017
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Hi Cheryl. Thank you so much for your glowing review of my colleague, Bluebell Stewart. I was pleased to read your comments about Bluebell and the service that you have received, and will happily pass them on to her manager. Thanks again for your time. Kind regards Penny Graham, Touchstone CPS Ltd ...
Jul 11,2017
Minithumbup
Shirley Driver
Shirley Driver
By:
Jul 11,2017
0 people found
this helpful
JUST WANT TO SAY THANKS TO YOU AND ALL THE STAFF AT THIS OFFICE, ME AND NO WE HAVE HAD NO REAL PROBELMS, THAT I KNOW OF BUT ANY WE HAVE HAD YOUR COMPANY HAS SORTED THEM OUT FOR US IN A TIMELY MANNER ONCE AGAIN THANK YOU ALAN AND DENISE...
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Comment on agent fees
ALL FEES ARE BAD BUT YOU HAVE TO PAY THEM TO GET WHAT YOU WANT
Was this helpful? Yes
By: Penny Graham
Jul 11, 2017
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Hi Alan & Denise. Thank you for taking the time to leave your great review of our service and for highlighting my colleague, Shirley Driver, its always great to see and much appreciated. Thanks again. Penny Graham, Touchstone CPS Ltd ...
Jul 07,2017
Minithumbup
Fred Dawson
By:
Jul 07,2017
0 people found
this helpful
I cannot thank Fred Dawson enough with all the help he has given me over the last few weeks with rent advise....
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By: Penny Graham
Jul 07, 2017
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Hi Louise. Many thanks for taking the time to rate our service so positively and especially for your comments about my colleague, Fred Dawson, and the service that you have received from him. Ill be sure to pass on your comments. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...
Jun 29,2017
Minithumbup
Caroline Evans
By:
Jun 29,2017
0 people found
this helpful
A pleasure to work with. Great management team, always organised and up to date with the market! Would highly recommend....
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By: Penny Graham
Jun 30, 2017
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Hi. Thank you for taking the time to review of our London Office and, more specifically, my colleague Caroline Evans. Its always great to see a colleagues work recognised. Also, Ill feedback your comment to Caroline. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...
Jun 28,2017
Minithumbup
Holly Twaites
By:
Jun 28,2017
0 people found
this helpful
This is the second property I have ever rented and I have had the privilege of Holly helping my friend and I sort out the paper work for our new flat. Holly knows exactly what she's doing and the whole process has been efficiently handled in two weeks. She understands the difficultly we've had trying to sign paper work with out guarantors not living locally and both of us working full time, and has managed the paper work exceptionally well considering we've handed in stuff bit by bit. Holly has ...
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By: Penny Graham
Jun 30, 2017
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Hi Hollie. Thank you for taking the time to give such a glowing review of the service you have received from my colleague, Holly Thwaites. Its always nice to see such a great review. Ill pass on your kind words to Holly. Thanks again. Kind regards, Penny Graham, Touchstone CPS Ltd ...
Jun 27,2017
Minithumbup
Shirley Driver
By:
Jun 27,2017
0 people found
this helpful
Shirley has gone above and beyond my expectations, helping us in a difficult situation. She kept me constantly up to date with progress of our move, and has been dealing with issues efficiently in our new home. Thank you so much for everything, it really is appreciated!...
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By: Penny Graham
Jun 27, 2017
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Hi Peter. Thank you so much for taking the time to review our service, it's much appreciated. It's always great to see a colleague recognised for the work that they do and Shirley's customer service is certainly worthy of your high praise. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...
Jun 25,2017
Minithumbup
By:
Jun 25,2017
0 people found
this helpful
Service could be better especially communication which fell short at times. It took almost a couple of months of chasing before moving in and again lack of communication in terms of what the hold up was which was a real pain. Eventually moved in and so far so good aside from again the lack of communication in some aspects....
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Comment on agent fees
No fee
Was this helpful? Yes
By: Penny Graham
Jun 30, 2017
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Hi Agatha. Thank you for taking the time to review our service, its much appreciated. I am sorry to read that our service didnt meet your expectations on this occasion. Please could you contact the London office direct via infolondon@touchstonecps.com with further details so that they can investigate further as to where improvements in our communication can be made for you. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd. ...
Jun 23,2017
Minithumbup
Shirley Driver
By:
Jun 23,2017
0 people found
this helpful
Shirley has been an absolute gem. There has been issues with a home we selected and Shirley could not have been more helpful. She managed to sort out our issue quickly and was honest every step of the way so we knew where we stood. I believe if we had gone through an agent we would not have received that level of customer service. Thank you for all your hard work Shirley. We really do appreciate it....
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Comment on agent fees
Brilliant.
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By: Penny Graham
Jun 23, 2017
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Hi Najwa. Thank you for your great review of our service but also your glowing commendation of my colleague, Shirley Driver. Shirley offers our tenants a consistently high level of customer service, so I was delighted to see this recognised in your review. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...
Jun 22,2017
Minithumbup
By:
Jun 22,2017
0 people found
this helpful
Great and quick service from check in to check out. Good fees and great communication thru our tendency. Any problem has been sorted quickly and in good manner....
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Comment on agent fees
Good fees
Was this helpful? Yes
By: Penny Graham
Jun 23, 2017
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Hi Marius. Thank you for taking the time to give such a great review of our service, it's much appreciated. Good luck in your new home and for the future. Kind regards Penny Graham, Touchstone CPS Ltd ...
Jun 21,2017
Minithumbup
Shirley Driver
By:
Jun 21,2017
0 people found
this helpful
There were a number of issues due to the dreaded mortgage chain - none of course down to Touchstone. Whilst this was a very frustrating time, it was much more bearable due to Shirley. She was approachable, friendly and highly proactive. Would definitely recommend highly, without a second thought. Very happy :)...
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Comment on agent fees
Much better than the local estate agent fees
Was this helpful? Yes
By: Penny Graham
Jun 22, 2017
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Hi Ryan. Thank you so much for taking the time to provide such a wonderful review of my colleague Shirley Driver and particularly her customer service skills. It's great to receive such positive feedback about our staff and service, and I'll be sure to pass your comments on. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...
Jun 21,2017
Minithumbup
Caroline Evans
By:
Jun 21,2017
0 people found
this helpful
I have been dealing with Touchstone for two years and have never had any issues. Caroline Evans is great and always responds to queries straight away. I would highly recommend....
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By: Penny Graham
Jun 22, 2017
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Hi Marc. Thank you for your great review of the service provided by our London Office and particularly for your commendation of my colleague, Caroline. It's great to receive such positive feedback and much appreciated. Kind regards Penny Graham, Touchstone CPS Ltd ...
Jun 16,2017
Minithumbup
By:
Jun 16,2017
0 people found
this helpful
I have been a tenant at a touchstone property for around 3 years and have nothing but positive experiences, I can call any of the numbers I have and will always be re-directed to the right person without having to call a hundred numbers. The staff are friendly and approachable and will always call, write and email me when issues are raised or need resolving and this usually happens either on the day or next day, they are persistent and professional....
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Comment on agent fees
Fees appear fair, no problems with rate.
Was this helpful? Yes
By: Penny Graham
Jun 16, 2017
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Hi Danny Thank you for taking the time to provide such a positive review of the service you have received from our Leeds Office, its much appreciated. Best wishes, Penny Graham, Touchstone CPS Ltd ...
Jun 15,2017
Minithumbup
ALANA BURGESS
By:
Jun 15,2017
0 people found
this helpful
Very helpful in sorting out maintenance issues at the property. Very speedy turnaround time on repairs. Prompt to answer emails. Kind and friendly manner....
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By: Penny Graham
Jun 16, 2017
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Hi Natalie Thank you for taking the time to provide such a glowing review of my colleague, Alana Burgess. Its great to see and much appreciated. Best wishes Penny Graham, Touchstone CPS Ltd ...
Jun 14,2017
Minithumbup
Jane Kosky
By:
Jun 14,2017
0 people found
this helpful
We rented a two bedroom apartment in the Wigan area with the company through a local letting agent. Touchstone's representative, Jane Kosky, was always very helpful and flexible when it came to the end of the tenancy as we had to change our move out date on a number of occasions....
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Comment on agent fees
We paid a local letting agent as they marketed the property to ourselves. We are a company and paid a standard company rate.
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By: Penny Graham
Jun 30, 2017
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Hi Paul. I would be delighted to pass on your praise for the engineer that attended your property recently. Its always great to hear when tenants are happy with our service. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...
Jun 10,2017
Minithumbup
Daisy Jenkins
By:
Jun 10,2017
0 people found
this helpful
Daisy is such a great agent extremely helpfull .we have grown a great landlord tenant relationship over the the years ,she has resolved any issues I have had promptly ,all in all she's a star couldn't ask for any more...
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Comment on agent fees
Couldn't complete
Was this helpful? Yes
By: Penny Graham
Jun 13, 2017
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Hi Michelle Thank you for your great review and comments about my colleague, Daisy Jenkins. It's great to see that you've had such a positive experience of our service. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...
Jun 08,2017
Minithumbup
David Walters
By:
Jun 08,2017
0 people found
this helpful
I would like to express my sincere thanks to David Walters form Touchstone in regards to a recent case he handled on my behalf due to repairs within a property. Throughout the process David has kept me informed, acted professional, showed respect, compassion and truly went over and above to deliver a seamless service. I would recommend dealing with David at Touchstone as he understand the needs of customers and ensures your problems are resolved in a timely manner and updated communicated throug...
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By: Penny Graham
Jun 09, 2017
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Hi John. Thank you for your great post about our service and especially your positive comments about my colleague, David Walters, it's great to see. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...
Jun 06,2017
Minithumbup
Shirley Driver
By:
Jun 06,2017
0 people found
this helpful
Always friendly helpful and resolves any problems effectively . Always she is more than happy to help. Thank you so much...
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Comment on agent fees
Good
Was this helpful? Yes
By: Penny Graham
Jun 06, 2017
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Hi. Thank you so much for your review of Touchstone's service and especially for your kind comments about my colleague, Shirley Driver, it really is much appreciated. Best wishes Penny Graham, Touchstone CPS Ltd ...
Jun 05,2017
Minithumbup
Fred Dawson
By:
Jun 05,2017
0 people found
this helpful
Touchstone managed the apartment I rented for 7 years. Any issues I had sue coles and Lewis got on the job immediately to resolve it. Also Fred Dawson was a fantastic help when I had a brief gap between jobs, he set up a payment plan so I could catch up on rent. Thankyou to everyone there....
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Comment on agent fees
N/A
Was this helpful? Yes
By: Penny Graham
Jun 06, 2017
View all comments (1)
Hi Miss Bishop. Many thanks for taking the time to review Touchstone and especially for your positive feedback for my colleagues, Sue, Fred & Lewis. It's always great to read that our tenants are happy with our service, so thank you. Kind regards Penny Graham, Touchstone CPS Ltd ...
Jun 02,2017
Minithumbup
By:
Jun 02,2017
0 people found
this helpful
Very professional in dealing with me but in a friendly way. I was very satisfied after dealing with Lee. Good customer service...
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By: Penny Graham
Jun 06, 2017
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Hi Mill. Thank you so much for taking the time to write your review. It's great to see that you're happy with the service you've received from Touchstone, especially from Lee. Kind regards Penny Graham, Touchstone CPS Ltd ...
May 31,2017
Minithumbup
Shirley Driver
By:
May 31,2017
0 people found
this helpful
Shirley has made my move into Trumpington easy and hassle free. All my questions have been responded too quickly and I have not had any difficulties during the process at all....
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By: Penny Graham
Jun 06, 2017
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Hi Elanor. Many thanks for taking the time to review our service and especially for your great feedback about my colleague, Shirley Driver. It's great to read and it is much appreciated. Best wishes, Penny Graham, Touchstone CPS Ltd ...
May 29,2017
Minithumbup
Shirley Driver
By:
May 29,2017
0 people found
this helpful
I've been happy with the service from touchstone for the most part. Shirley is really helpful, she always gets back to me and makes every endeavour to sort out an issue as it arises as fast as possible. The only negative I would raise is that we have lived in the block for three years now and the rent has gone up £50 per year but ever since i moved in to this property in March 2014 we have not been able to access the property from the car park unless the access door on the ground floor i...
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Comment on agent fees
As mentioned above the fees have gone up £50 per year, I don't want to move from this flat but if the rent continues to rise at this rate I will be forced to look for a similar property at a cheaper rate. I know that other two bedroom flats in this block have been advertised at a cheaper rate, why should you get penalised for being a good tenant and living here longer?
Was this helpful? Yes
By: Penny Graham
Jun 06, 2017
View all comments (1)
Hi. Many thanks for taking the time to review our service and for your positive feedback for my colleague, Shirley Driver, it's much appreciated. Regarding the issues you have reported, please could you email me on penny.graham@touchstonecps.com and confirm which block you live in and I will raise your concerns with the team. Alternatively, please feel free contact Shirley Driver direct and we can look into this for you. Kind regards Penny Graham, Touchstone CPS Ltd ...
May 29,2017
Minithumbup
By:
May 29,2017
0 people found
this helpful
Although there were quite a few problems with our property on moving in day, they were all resolved quickly and effectively by the team in Bath....
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Comment on agent fees
Good
Was this helpful? Yes
By: Penny Graham
Jun 06, 2017
View all comments (1)
Hi Sarah. Many thanks for the taking the time to review our service, it's much appreciated. Moving can be busy and sometimes difficult so I'm pleased to see that any teething issues you encountered were dealt with promptly by the team. Thanks again for your review and best wishes in your new home. Kind regards Penny Graham, Touchstone CPS Ltd ...
May 25,2017
Minithumbup
Shirley Driver
By:
May 25,2017
0 people found
this helpful
Myself and my husband had never rented a property before but Shirley Driver was very down to earth and explained everything to us clearly and friendly. We have now been in our property for two years and know if we have a query with anything Shirley is at the end of the phone to help. We have a lovely property we rent from Touchstone and have always been encouraged to treat our house as a home which is so comforting. Shirley and Touchstone have been professional and more than helpful and we woul...
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Comment on agent fees
Good
Was this helpful? Yes
By: Penny Graham
May 26, 2017
View all comments (1)
Hi Susan & Peter. Many thanks for taking the time to give such a great review. I'm delighted to read your comments about your experience of our service working with Shirley and that you're happy in your home. Best wishes and thank you again. Penny Graham, Touchstone CPS Ltd ...
May 25,2017
Minithumbup
Matt Johnstone
By:
May 25,2017
0 people found
this helpful
Great attention to detail and solving issues. Never felt I was dealing with an impersonal company. Highly recommend to use....
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Comment on agent fees
Fair
Was this helpful? Yes
By: Penny Graham
May 26, 2017
View all comments (1)
Hi Paul. Thank you for taking the time to give such a positive review of our service, particularly noting my colleague, Matt Johnstone. It's always nice to read such positive feedback and, much appreciated. Best wishes, Penny Graham, Touchstone CPS Ltd ...
May 24,2017
Minithumbup
Matt Johnstone
Matt Achilles
By:
May 24,2017
0 people found
this helpful
Staff were always very helpful and responsive in the event of needing any support. For example, our kitchen was repainted within hours of reporting a leak from the flat above....
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Comment on agent fees
Reasonable
Was this helpful? Yes
By: Penny Graham
May 26, 2017
View all comments (1)
Hi Wendy. I was pleased to see your review, particularly mentioning my colleagues Matt Johnstone & Matt Achilles. Thank you for taking the time to review our service, it is much appreciated and always nice to see. Thanks again. Best wishes, Penny Graham, Touchstone CPS Ltd ...
May 24,2017
Minithumbup
Daisy Jenkins
By:
May 24,2017
0 people found
this helpful
Due to my ongoing health issues my situation regarding payment of rent has been an ongoing issue. Ms Jenkins has not only dealt with my position in a professional manner but has, and continues to do so, with compassion, understanding and kindness. Without her continued help I would not be in the position I am now and would not be stabilising my rent situation. Ms Jenkins has provided me with much needed piece of mind during this most difficult time. She is a credit to Touchstone....
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Comment on agent fees
N/A
Was this helpful? Yes
By: Penny Graham
May 26, 2017
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Hi Adam. Thank you for your wonderful review and particularly your comments about the service you've received from my colleague, Daisy Jenkins, it's much appreciated. Best wishes, Penny Graham, Touchstone CPS Ltd ...
May 23,2017
Minithumbup
Shirley Driver
By:
May 23,2017
0 people found
this helpful
The support received was very competent and quick. The responses to enquiries of any sort were always swift, friendly and concise....
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Comment on agent fees
The fees are acceptable and within the range of what other agencies charge.
Was this helpful? Yes
By: Penny Graham
May 26, 2017
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Hi. Thank you for taking the time to review the service that you've received from Touchstone, it is much appreciated. Best wishes Penny Graham, Touchstone CPS Ltd ...



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