Touchstone CPS Ltd
4.2/5, 399 reviews
79% recommended
100% lettings valuation accuracy
84% lettings fee satisfaction



Property Features

No company information

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 100% 84% £350 £4,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 290 78 0 0 0 0 23 6
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“They have helped me so much with the problems......”

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Mar 21,2024
Minithumbup
By: 'Louise'
Mar 21,2024
0 people found
this helpful
They have helped me so much with the problems i have. Such nice people to talk to and helpful....
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Was this helpful? Yes
By: Penny Graham
Mar 21, 2024
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Hi Louise Thank you for taking the time to share your experience with Touchstone, it means a lot to us. We are delighted to have been able to assist you during your time with us, and on into the future. Thanks again for your review, the team will be delighted with your feedback. Best wishes. Touchstone ...

“3 weeks without a washing machine...”

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Mar 20,2024
Minithumbdown
By: 'G'
Mar 20,2024
0 people found
this helpful
I have been without a washing machine for 3 weeks, it takes 2 days to get a washer delivered....
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Was this helpful? Yes
By: Penny Graham
Mar 21, 2024
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Hello G Thank you for your feedback. We are sorry for the inconvenience caused and thank you for patience whilst we deal with this matter for you. Since emailing us earlier this week, we understand that our colleagues are now in direct contact and working to find the best solution for you. Kind regards Touchstone ...

“Shockingly awful. AVOID RENTING WITH THEM. Tr......”

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Feb 27,2024
Minithumbdown
By: 'Hannah'
Feb 27,2024
0 people found
this helpful
Shockingly awful. AVOID RENTING WITH THEM. Trying to move out, and their lack of reaction to me and other agents for references has cost me 2 different homes. I'm on the verge of homelessness because of them. When it comes to giving them money they're right ...
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Was this helpful? Yes
By: Penny Graham
Feb 28, 2024
View all comments (1)
Hello Hannah Thank you for your feedback. We are sorry to see that your experience with us has left you feeling dissatisfied. So that we can look into how we can get things moving for you, please could you contact us at [email protected] using the Ref: allAgents with details of your property and any outstanding matters. Thank you. We look forward to hearing from you. Kind regards Touchstone ...

“Would not recommend, less than 1 star deserve......”

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Feb 12,2024
Minithumbdown
By: 'Cgritt'
Feb 12,2024
0 people found
this helpful
Would not recommend, less than 1 star deserved! BREECH CONTRACT...
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Was this helpful? Yes
By: Penny Graham
Feb 13, 2024
View all comments (1)
Hello Carolyn We are very sorry that you felt the need to post your review. We value our customers feedback and I understand that you have been in communication with the team about your concerns. The team will be happy to look at any further comments you may have. Please feel free to contact us at [email protected] using the Ref: allAgents with any outstanding issues, and a colleague will be in contact with you shortly. Kind regards Touchstone ...

“Super happy with Touchstone service!The lett......”

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Feb 02,2024
Minithumbup
By: 'Lucia'
Feb 02,2024
0 people found
this helpful
Super happy with Touchstone service! The letting process was very quick and smooth. Nigel answered immediately every question and doubt we had, and even if there were a few things not in place the day we got our keys, they solved it and arranged it ...
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Was this helpful? Yes
By: Penny Graham
Feb 02, 2024
View all comments (1)
Hi Lucia We're delighted to see that you found your recent experience with our team in Edinburgh both quick and smooth. Thank you for posting your review, Nigel and the rest of the team will be chuffed with your feedback. Best wishes to you in your new home. Kind regards Touchstone ...

“Everything was made simple and quickly taken ......”

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Nov 30,2023
Minithumbup
By: 'Coral'
Nov 30,2023
0 people found
this helpful
Everything was made simple and quickly taken care of. Support is offered if needed to set up all bills and when I have contacted the office through email or phone, I have been given a swift reply. There is initially a lot of paperwork in ...
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Was this helpful? Yes
By: Penny Graham
Dec 05, 2023
View all comments (1)
Hi Coral Thank you for your 5* rating and for posting your lovely review about our service. We really do appreciate all feedback from our customers but it's especially pleasing to see a happy customer and a team's work appreciated. Thank you. Best wishes to you in your new home. Kind regards Touchstone ...

“Stress free...”

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Nov 28,2023
Minithumbup
Krzysztof
By: 'Michaela Mclaughlin'
Nov 28,2023
0 people found
this helpful
I can not be more satisfied & amazed at how easy the process was on finding my new home from the application to contracts plus help & advise it was all so easy and done with a week more or less,such a stress free experience thank ...
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Was this helpful? Yes
By: Penny Graham
Nov 29, 2023
View all comments (1)
Hi Michaela Thank you so much for your sharing your recent experience with us in finding your new home. We are delighted that you found the process easy and stress free. Thanks too for tagging Krzysztof, he'll be delighted with the mention! Best wishes to you in your new home. Kind regards Touchstone ...

“If I could rate the service lower I would. Yo......”

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Sep 28,2023
Minithumbdown
Lewis
By: 'Jacqueline boyle'
Sep 28,2023
0 people found
this helpful
If I could rate the service lower I would. You are a complete and utter joke. The safety of tenants is the furthest from your agenda. And it’s a complete joke you’ve even included a survey on the back of your email, considering ...
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Attachments

Review file
Was this helpful? Yes
By: Penny Graham
Oct 04, 2023
View all comments (1)
Hello Jacqueline Thank you for sharing your experience with us. We really do appreciate all feedback from our customers. We are very sorry to see that you have been experiencing issues with the communal areas in your building and for any inconvenience that this may have caused you. Your comments have been noted and passed to the team for review. Kind regards Touchstone ...

“This is the first time to dealt with such a c......”

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Sep 15,2023
Minithumbup
kaila
By: 'Mohamed Mahgoub'
Sep 15,2023
0 people found
this helpful
This is the first time to dealt with such a company. Jack and Kayla were very helpful and quick in their response. They explained everything to me as I am new to the UK and this is my first rental here. I really appreciated their ...
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Was this helpful? Yes
By: Penny Graham
Sep 19, 2023
View all comments (1)
Hi Mohamed Thank you for sharing your experience with us, it's much appreciated.. We are delighted that the process ran smoothly for you and that you found both Jack & Kayla helpful and patient during this time. Best wishes to you in your new home. Kind regards Touchstone ...

“Needs some improvements...”

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Sep 05,2023
Minithumbdown
Krzysztof
By: 'Timi'
Sep 05,2023
0 people found
this helpful
The communication should be looked at, as most of the time emails are not answered at all. Im unsure if it because of lack of care or lack of work force to carry out these tasks. You might give information on missing things after move ...
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Was this helpful? Yes
By: Penny Graham
Sep 06, 2023
View all comments (1)
Hi Timi Thank you for your review, and for highlighting the issues you have encountered recently. We are sorry for any inconvenience caused. Please be assured that your feedback will be shared with the team for review to see where improvements can be made going forward. If you have any matters currently outstanding, feel free to contact us at [email protected] using the Ref: Allagents with details of your property, and a colleague will be in touch. Kind regards Touchsto ...

“Very slow to respond and even then no real so......”

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Sep 01,2023
Minithumbdown
Lewis
By: 'Sarah'
Sep 01,2023
0 people found
this helpful
Very slow to respond and even then no real solution offered! Lots of outstanding complaints awaiting resolution...
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Was this helpful? Yes
By: Penny Graham
Sep 06, 2023
View all comments (1)
Hello Sarah Thank you for taking the time to rate and review our company, we appreciate all feedback. We are very sorry that you have experienced some delays recently when dealing with the team but would ask that if you have any issues outstanding, please contact us at [email protected] using the Ref: Allagents with details of your property with any outstanding matters, and a colleague will reach out to you. Kind regards Touchstone ...

“Billies response was prompt and feedback ti......”

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Aug 17,2023
Minithumbup
Billie
By: 'Akpan Jackson'
Aug 17,2023
0 people found
this helpful
Billies response was prompt and feedback timely. Thank you billie...
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Was this helpful? Yes
By: Penny Graham
Aug 17, 2023
View all comments (1)
Hello Akpan Thank you so much for providing your review for our colleague, Billie. It's always lovely for us to read and Billie will be delighted with your feedback. Thanks again. Kind regards Touchstone ...

“They were friendly, professional and apt to a......”

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Aug 17,2023
Minithumbup
kaila
By: 'Ademola'
Aug 17,2023
0 people found
this helpful
They were friendly, professional and apt to address all my concerns....
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Was this helpful? Yes
By: Penny Graham
Aug 17, 2023
View all comments (1)
Hello Ademola Thank you for taking the time to rate and review the service provided to you by Touchstone colleague Kaila. We really appreciate our customer's feedback and Kaila will be delighted to read your feedback, so thanks again. Kind regards Touchstone ...

“Tenants Point of View...”

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Aug 11,2023
Minithumbdown
By: 'Ex. Tenant'
Aug 11,2023
0 people found
this helpful
From a tenants point of view, there are very few if any positive interactions I had with Touchstone. From the start of the tenancy things were difficult. On our first day we were given an incorrect code to unlock a keybox with our keys in ...
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Was this helpful? Yes
By: Penny Graham
Aug 15, 2023
View all comments (1)
Hello Thank you for bringing these issues to our attention. We are very sorry that your experience with us did not run smoothly. We appreciate that you’ve probably already been in contact with us about this but if you still need assistance with the points raised or if you’d like to raise anything further with us, please email us at [email protected] using the Ref: allAgents with details of your property and any outstanding matters. Thank you. Kind regards Touchstone ...

“Communication excellent. Polite. Always able ......”

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Jul 31,2023
Minithumbup
kaila
By: 'Gianni Honey'
Jul 31,2023
0 people found
this helpful
Communication excellent. Polite. Always able to answer questions. Kaila is an asset to the company. Cheers....
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Was this helpful? Yes
By: Penny Graham
Aug 02, 2023
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Hi Gianni Thank you for providing such a wonderful review for our colleague, Kaila. We're delighted to note that you've found Kaila so helpful, she'll be thrilled to hear this! Best wishes to you in your new home. Thanks again. Touchstone ...

“Lyndsey Eaton has been by far the best housin......”

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Jul 26,2023
Minithumbdown
Lyndsey
By: 'Maxine'
Jul 26,2023
0 people found
this helpful
Lyndsey Eaton has been by far the best housing officer we have seen over the last 6 years in our area . Took on a back log of work including overspill from COVID . Deals with any issues I have had quickly and Efficiently ....
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Was this helpful? Yes
By: Penny Graham
Jul 27, 2023
View all comments (1)
Hi Maxine Thank you for your glowing commendation of our colleague Lyndsey! Customer care is important to us, so we really appreciate you taking the time to acknowledge the help and assistance provided by Lyndsey recently. Coming from a long term customer, it’s great for us to see and Lyndsey will be chuffed with your review, so thanks again. Best wishes to you. Kind regards Touchstone ...

“Excellent service from Krzysztof Lubuszewski,......”

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Jun 30,2023
Minithumbup
Krzysztof
By: 'Liza McDermid'
Jun 30,2023
0 people found
this helpful
Excellent service from Krzysztof Lubuszewski, I have had some issues obtaining an application for the new properties at Kane Neuk and he resolved this quickly and answered my other questions. He provided help and advice and followed up with emails to confirm I had what ...
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Was this helpful? Yes
By: Penny Graham
Jul 04, 2023
View all comments (1)
Hi Liza Thank you so much for taking the time to post about your recent experience with us. Thanks too for the glowing commendation for our colleague, Krzysztof, he'll be chuffed with your comments. We are so happy that Krzysztof was able to assist you. Best wishes to you. Touchstone ...

“Kaila and Jenna were exceptional. Both very p......”

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May 24,2023
Minithumbup
Jenna
By: 'Michelle'
May 24,2023
0 people found
this helpful
Kaila and Jenna were exceptional. Both very patient with what was a stressful time for me. They were mazing and kept me up to date with everything that was going on. Amazing. Thank you so very much for your help...
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Was this helpful? Yes
By: Mrs Penny Graham
May 24, 2023
View all comments (1)
Hi Michelle Thank you for sharing your experience with us, we really appreciate it. For many, searching for a new home and moving can be a very stressful time, so we're delighted to see that with Kalia & Jenna's help, things went smoothly for you. We will pass your feedback to both Kaila & Jenna, it'll make their day! Best wishes to you in your new home. Kind regards Touchstone ...

“Excellent customer service, good communicatio......”

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Mar 22,2023
Minithumbup
ivana
By: 'Hazel'
Mar 22,2023
0 people found
this helpful
Excellent customer service, good communication throughout the whole process! This made me feel at ease knowing if I had a question, it would be answered promptly, and completely. I am grateful for such an easy and efficient transaction....
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Was this helpful? Yes
By: Penny Graham
Mar 30, 2023
View all comments (1)
Hi Hazel Thank you so much for your wonderful review of the service that you received recently from our team in the Edinburgh office, we really do appreciate your time on this. It’s wonderful to receive such positive feedback about service from our customers. The team will be delighted with you comments, so thanks again. Best wishes Touchstone ...

“This company will provide you with a very 'ex......”

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Feb 23,2023
Minithumbdown
ivana
By: 'Jordan Eccles'
Feb 23,2023
0 people found
this helpful
This company will provide you with a very 'extensive' initial report of the condition of the property before moving in but this will omit any damage that they don't want you to see. They will then push you to sign the tenancy form accepting this ...
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Was this helpful? Yes
By: Penny Graham
Feb 28, 2023
View all comments (1)
Hi Jordan We are sorry that you are unhappy with the outcome of your recent tenancy check-out. Finalising deposits can be contentious but our colleagues aim to be professional throughout negotiations. We are sorry if you felt that this was not the case. Moving forward, please be assured that your review will be fed back to the management team. Best wishes to you in your new home. Kind regards Touchstone ...

“I have signed a contract to rent a property. ......”

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Feb 21,2023
Minithumbup
By: 'TV'
Feb 21,2023
0 people found
this helpful
I have signed a contract to rent a property. The agents were quick to respond and explained things very well....
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Was this helpful? Yes
By: Mrs Penny Graham
Feb 21, 2023
View all comments (1)
Hi TV Thank you for posting a review about your recent experience with our company, we really appreciate it. We're delighted that you have found our colleagues prompt and helpful with their responses. Best wishes to you in your new home. Kind regards Touchstone ...

“The portal is not that easy to use ask questi......”

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Feb 17,2023
Minithumbdown
By: 'Anthony'
Feb 17,2023
0 people found
this helpful
The portal is not that easy to use ask questions I don't have answers to when reporting a repair however when phoning in in the operator was very helpful in trying to sort my problems out...
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Was this helpful? Yes
By: Penny Graham
Feb 21, 2023
View all comments (1)
Hi Anthony Thank you for your feedback about our customer portal, it's really useful. We're sorry that you have had difficulty with our system and apologise for any inconvenience that this may have caused you. I will pass on your comments to our Systems Team for their consideration. In the meantime, if these matters are still outstanding, please contact us at [email protected] using the Ref: allAgents with details of your property, and a colleague will be in contact with you s ...

“Unsatisfied quality of service - unreliable...”

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Jan 12,2023
Minithumbdown
By: 'Disappointed'
Jan 12,2023
0 people found
this helpful
Quality of service much worse than that I received from my previous agent. Long time waiting for any response - questions remain unanswered. Accuracy of information about property rented not sufficient - hard to settle in a new place and start functioning normally without possessing ...
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Was this helpful? Yes
By: Penny Graham
Jan 12, 2023
View all comments (1)
Hi We are sorry that you’ve had a negative experience with us but thank you for bringing these issues to our attention. If there’s anything that you are still waiting on from us, please email us at [email protected] using the Ref: allAgents with details of your property and any outstanding matters, and a colleague will be in touch with you. We look forward to hearing from you. Kind regards Touchstone ...

“The experience has been fantastic!!!after tr......”

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Nov 01,2022
Minithumbup
ivana
By: 'ESTHER ADESALU'
Nov 01,2022
0 people found
this helpful
The experience has been fantastic!!! after trying to secure an accommodation for two months now We are forever grateful !!! THANK YOU ....
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Was this helpful? Yes
By: Mrs Penny Graham
Nov 04, 2022
View all comments (1)
Hi Esther Thank you for taking the time to share your experience with us, it really is appreciated. We're delighted that we were able to help you in your search for a new home. Best wishes to you in your new home. Kind regards Penny Graham Touchstone ...

“Getting an accommodation was really terrify ......”

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Nov 01,2022
Minithumbup
By: 'kay'
Nov 01,2022
0 people found
this helpful
Getting an accommodation was really terrify and mind disturbing for 2months, but TOUCHSTONE CPS ltd came to my rescue and the experience was fantastic and i will forever be grateful....
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Was this helpful? Yes
By: Mrs Penny Graham
Nov 04, 2022
View all comments (1)
Hi Kay Thanks so much for sharing your experience with us, it's means a lot to us. We're delighted that we could help you in your search for a new home. Best wishes to you in your new home. Kind regards Penny Graham Touchstone ...

“Lettings...”

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Oct 29,2022
Minithumbup
Matthew
By: 'Rosemary'
Oct 29,2022
0 people found
this helpful
Since I enquired about the property advertised everything has went smoothly. All the staff members I dealt with were very helpful, nothing was too much trouble....
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Was this helpful? Yes
By: Penny Graham
Nov 01, 2022
View all comments (1)
Hi Rosemary Thank you for sharing your experience, it means a lot to us. It's great to see that you everything went smoothly for you and that you found our colleagues helpful. Thanks again for your time, we really do appreciate it. Best wishes to you in your new home. Kind regards Penny Graham Touchstone ...

“Was in desperate need of a flat and Touchston......”

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Oct 16,2022
Minithumbup
Leanne
By: 'John'
Oct 16,2022
0 people found
this helpful
Was in desperate need of a flat and Touchstone were very efficient (and quick) in getting me one. Leanne showed me around the flat and was very helpful. Thanks, really appreciate your help....
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Was this helpful? Yes
By: Penny Graham
Oct 18, 2022
View all comments (1)
Hi John That's great news! We're so pleased that we could help you find a new home. Thanks too for highlighting our colleague, Leanne. She'll be chuffed that you've taken the time to post a review, so thanks again. Best wishes to you in your new home. Kind regards Penny Graham Touchstone ...

“The property was a great price in a great loc......”

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Oct 10,2022
Minithumbup
Leanne
By: 'Holly'
Oct 10,2022
0 people found
this helpful
The property was a great price in a great location. All the touchstone staff were very helpful and quick at responding whenever I needed assistance....
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Was this helpful? Yes
By: Mrs Penny Graham
Oct 18, 2022
View all comments (1)
Hi Holly Thank you for providing a review for Touchstone following your search to find a new home recently. It's always appreciated when we receive feedback from our customers, and we're delighted that you found our colleagues helpful and responsive whenever you needed them. Thanks again. Best wishes to you in your new home. Kind regards Penny Graham Touchstone ...

“I have had nothing but bad customer service f......”

Share on :
Oct 04,2022
Minithumbdown
Rae
By: 'Nikita Hulin'
Oct 04,2022
0 people found
this helpful
I have had nothing but bad customer service from this managing company, maintenance works are delayed constantly to the point if I want anything done I have to go to environmental health. The ombudsman awarded me compensation and are now being difficult awarding me this....
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Was this helpful? Yes
By: Mrs Penny Graham
Oct 04, 2022
View all comments (1)
Hello Nikita Given the nature of the review, we feel it more appropriate to discuss this offline. We believe all maintenance reports have either been or are being attended to. The partial award made by the TPO is being processed and will be honoured within the TPO’s timeframe. We hope that this clarifies the matter but would ask that if you have any further queries or concerns that you contact us direct at [email protected] for further assistance. Thank you. Kind regard ...

“Does anyone even work here??...”

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Sep 19,2022
Minithumbdown
Matthew
By: 'Rach'
Sep 19,2022
0 people found
this helpful
We moved in back in March, the property wasn’t very clean and there were quite a few problems with the flat itself, which the property manager assured would be fixed in the following week or two of moving in. Then he left, and didn’...
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Was this helpful? Yes
By: Mrs Penny Graham
Sep 21, 2022
View all comments (1)
Hi Rach Thank you for providing feedback of your experience with us. Naturally we are disappointed that our service hasn’t met the standards that you should expect, and we are sorry for this. So that we can progress matters for you, please could you email us at [email protected] with details of your property and any outstanding issues, and a colleague will be in contact with you shortly. We look forward to hearing from you. Kind regards Penny Graham Touchstone ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please visit our website for our Complaints Procedure:

https://www.touchstoneresi.co.uk/complaints-procedure
Last updated at 10:29 AM 11/02/2020 by Penny Graham

Awards won by Touchstone CPS Ltd

Regional Awards won by Touchstone CPS Ltd

Individual Branch Awards

Edinburgh, EH16

Bath, BA2



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