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Properties for rent
Jan 16,2018
Minithumbup
Susan Lywood
By: 'Rachel'
Jan 16,2018
0 people found
this helpful
Sue was a pleasure to deal with. We had a tight turnaround time on when we needed to move in and Sue pushed hard for us to ensure we got in on our desired date. Sue has great communication skills and was always available when needed....
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Jan 04,2018
Minithumbup
Monty Kareem-Saad
Victoria White
By: 'Andrew'
Jan 04,2018
0 people found
this helpful
Have found Touchstone to be a very reliable and fast responding company, with very Polite and Patient staff. I'd particularly like to say that Victoria White and Monty Kareem-saad have always been very helpful and quick to deal with any issues....
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Comment on agent fees
Fees are acceptable to the going rate.
Was this helpful? Yes
By: Penny Graham
Jan 05, 2018
View all comments (1)
Hi Andrew. Thank you so much for taking the time to review our company and particularly for your kind comments about my colleagues, Victoria and Monty. It is always pleasing and much appreciated, to see my colleagues recognised for their work. Thanks again. Kind regards, Penny Graham, Touchstone CPS Ltd ...
Dec 21,2017
Minithumbup
Susan Lywood
By: 'T Phili'
Dec 21,2017
0 people found
this helpful
Concise answers to all questions and very patient and accommodating. Felt happy and confident after each phone call! A real credit to the business....
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Was this helpful? Yes
By: Penny Graham
Dec 22, 2017
View all comments (1)
Hi. Thank you so much for taking the time to leave such a wonderful review of the service that you have received from my colleague, Susan Lywood, it is much appreciated and great to see. Very best wishes for Christmas and the New Year. Kind regards, Penny Graham, Touchstone CPS Ltd ...
Dec 18,2017
Minithumbup
Victoria White
By: 'Victoria white'
Dec 18,2017
0 people found
this helpful
Excellent customer services, very professional. I am really happy with the servic provided by the Victoria white. She's been helpful throughout our tenrec with touch stone, I am really impressed....
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Comment on agent fees
Good
Was this helpful? Yes
By: Penny Graham
Dec 19, 2017
View all comments (1)
Hi. Thank for you for your great review of our service and especially that of my colleague, Victoria White, it's much appreciated. It is always great to see a colleague recognised for their hard work. Have a wonderful Christmas & New Year. Kind regards Penny Graham, Touchstone CPS Ltd ...
Dec 17,2017
Minithumbup
Andy Spencer
By: 'Kurtis Burford/Shannon Brown'
Dec 17,2017
0 people found
this helpful
Andy was polite and collected from the moment we were put through to him on the phone. Andy had a huge task of moving us into a flat within four days, he took on this task with no qualms, chasing up our references multiple times (turns out the referencing company never called our referee and made up an email address out of thin air) he dealt with the stress of all this hugely professionally and went above and beyond to help solve the issue. In essence Andy gave us a completely empathetic servi...
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Comment on agent fees
Fees were fine and normal compared to other services similar I've dealt with.
Was this helpful? Yes
By: Penny Graham
Dec 19, 2017
View all comments (1)
Hi Kurtis & Shannon. Thank for you for your glowing commendation of my colleague, Andy Spencer. It is always great to see a colleague recognised for their hard work and very much appreciated. I will happily pass on your comments to Andy and his manager. Have a wonderful Christmas & New Year. Kind regards Penny Graham, Touchstone CPS Ltd ...
Nov 30,2017
Minithumbup
Dawn Skelton
By: 'Cuss'
Nov 30,2017
1 people found
this helpful
Dawn Skelton has not only only been very prompt in responding but has always been straight forward, pleasant and practical to deal with. This has meant I trust in the company and I am keen to help in return...
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Was this helpful? Yes
By: Penny Graham
Dec 01, 2017
View all comments (1)
Hi. Thank your for giving a review of Touchstone and especially for your comments about your dealings with my colleague, Dawn, it's much appreciated. Whilst I know Dawn to be both highly organised and helpful, it's great to have this confirmed by our customers. Thanks again. Kind regards, Penny Graham, Touchstone CPS Ltd ...
Nov 30,2017
Minithumbup
Sue green s
By: 'Julie ameerally'
Nov 30,2017
0 people found
this helpful
Sue was always helpful polite understanding. Any issues always resolved good communication And listening skills...
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Comment on agent fees
Reasonable
Was this helpful? Yes
By: Penny Graham
Dec 01, 2017
View all comments (1)
Hi Julie. Thank you so much for taking the time to give a review of our service and for your commendation of my colleague, Sue. It is always great to see my colleagues recognised for their hard work and it is much appreciated. Kind regards Penny Graham, Touchstone CPS Ltd ...
Nov 28,2017
Minithumbup
Cameron Cartwright
By: 'CRISTINA IONESCU'
Nov 28,2017
0 people found
this helpful
Brilliant service and fast response in all queries.. Thank you Cameron Cartwright for all your hard work!! And thank you touch stones for finding this house for my mum!...
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Was this helpful? Yes
By: Penny Graham
Dec 01, 2017
View all comments (1)
Hi Cristina. Many thanks for taking the time to leave your review of our service and especially for recognising my colleague, Cameron, for his hard work, it's much appreciated. Best wishes to your mother in her new home. Kind regards Penny Graham, Touchstone CPS Ltd ...
Nov 27,2017
Minithumbup
Sue geen
By: 'Damion'
Nov 27,2017
0 people found
this helpful
Always polite,and ready to help with anything wrong within the property.glad I had sue as my portfolio holder....
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Was this helpful? Yes
By: Penny Graham
Nov 28, 2017
View all comments (1)
Hi Damion. Thank you for your wonderful review of the service you have received from my colleague, Sue Geen, it's much appreciated. I will ensure that your comments are passed on to Sue and her managers. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...
Nov 23,2017
Minithumbup
Victoria White
By: 'Amy G'
Nov 23,2017
0 people found
this helpful
I have recently rented an apartment and have been dealing with Victoria throughout the process. She has been extremely helpful and communicated everything with me thoroughly and professionally. 5 star customer service from Vicky and the whole team, thank you for all your help....
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Comment on agent fees
Fees were very reasonable.
Was this helpful? Yes
By: Penny Graham
Nov 28, 2017
View all comments (1)
Hi Amy. Thank you so much for your glowing commendation of my colleague, Victoria, it's much appreciated. I was delighted to read your comments about the service you have received from the whole team but particularly Victoria White. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...
Nov 22,2017
Minithumbup
Caroline Evans
Susan Lywood
By: 'Daniel A.'
Nov 22,2017
0 people found
this helpful
Everything went really smoothly and I got answers in a matter of minutes for all my questions. My situation was handled in a very professional and friendly way....
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Comment on agent fees
All was good on that side! Nothing out of the ordinary.
Was this helpful? Yes
By: Penny Graham
Nov 28, 2017
View all comments (1)
Hi Daniel. Many thanks for taking the time to leave a review, it is much appreciated.I was delighted to read your comments about the service you have received from Touchstone and I will ensure that both Caroline & Susan are are advised too. Kind regards Penny Graham, Touchstone CPS Ltd ...
Nov 20,2017
Minithumbup
Oliver McClellan
By: 'Jim'
Nov 20,2017
0 people found
this helpful
From the moment we handed in our application and security deposit it went all very smooth. Olly has been a great and good help in this case and have and has answered our concerns and questions on a perfect way, quick, and all very clear. We did not have any issues or what so ever and even when moved in got a call out of curiosity of Olly if everything was fine and arranged and if we had any concerns or issues. Definitely happy with the service they provided....
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Comment on agent fees
Good
Was this helpful? Yes
By: Penny Graham
Nov 21, 2017
View all comments (1)
Hi Jim. Thank you so much for taking the time to review our service and the service that you have received from my colleague, Olly, it's much appreciated. I am delighted to see Olly recognised for his hard work so I will be sure to pass your comments on to Olly's manager. Thanks again. Kind regards, Penny Graham, Touchstone CPS Ltd ...
Nov 15,2017
Minithumbup
Kelly Fordham
By: 'Ryan C'
Nov 15,2017
0 people found
this helpful
I've really enjoyed living at Trevithick Court and have found the management of a positive on the whole. Whilst I've interracted with many staff in their offices Kelly has been my main contact and font of all knowledge If it weren't for needing another bedroom and a bigger out door space I could have happily stayed. Rent price was slightly high for the area when I first moved here but now it's low, such has been the rental increases the past three years. My rent has increa...
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Comment on agent fees
DonÒ€ℒt recal the amount but no where near the extortionate amount many charge
Was this helpful? Yes
By: Penny Graham
Nov 21, 2017
View all comments (1)
Hi Ryan. Many thanks for reviewing the service that you have received from Touchstone to date and especially for your commendation of my colleague, Kelly Fordham, it is much appreciated. Thanks again for your time and good luck in your new home. Kind regards Penny Graham, Touchstone CPS Ltd ...
Nov 15,2017
Minithumbup
Dawn Skelton
By: 'Angela cooper'
Nov 15,2017
0 people found
this helpful
Since being a tennant at varney road nottingham, everything ive asked for dawn as been very approchable and got things done. Always been at the end of the phone with any queries i have and ill highly recommend being a tennant with touchstone....
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Comment on agent fees
Good
Was this helpful? Yes
By: Penny Graham
Nov 21, 2017
View all comments (1)
Hi Angela. Many thanks for your wonderful review of our customer service and the service that you have received from my colleague, Dawn. It is very pleasing to see Dawn's hard work acknowledged so I will ensure that your comments are passed on up the line. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...
Nov 08,2017
Minithumbup
Dawn Skelton
By: 'Tess-bentley'
Nov 08,2017
0 people found
this helpful
Our flat was flooded and severely damaged. Dawn let us have 2 months free rent and let us have our deposit back- she fought our case as the electricians/ scaffolders/ roofers was extremely slow and Didn't communicate with me and the other tenant....
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Comment on agent fees
Good- reasonable
Was this helpful? Yes
By: Penny Graham
Nov 10, 2017
View all comments (1)
Hi Tess. Many thanks for taking the time to review our service to you, it is much appreciated. Thanks too for your comments about my colleague, Dawn. She is a valued member of the team and as such, it's great to see her hard work recognised. Thanks again. Penny Graham, Touchstone CPS Ltd ...
Nov 07,2017
Minithumbup
Oliver McClellan
By: 'Jade'
Nov 07,2017
0 people found
this helpful
From the second i put my application right through to me moving in and after, Olly, has been absolutely amazing!! He has listened and understood any concerns I've had, and has straight away put my mind at ease, or found the answer to my question. I love my new home, but what makes it even better is the fact that touchstone are my agents and i have every faith that any issues that i may have in the future will be dealt with. Olly is a top bloke, and every time i call its like calling a frien...
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Comment on agent fees
Good
Was this helpful? Yes
By: Penny Graham
Nov 07, 2017
View all comments (1)
Hi Jade. Wow! Thanks for your glowing commendation of my colleague, Olly. It is always great to see my colleagues recognised for their hard work. Thanks again for taking the time to review our company, it really is much appreciated. Kind regards Penny Graham, Touchstone CPS Ltd ...
Nov 05,2017
Minithumbup
Dawn Skelton
By: 'Angela cooper'
Nov 05,2017
0 people found
this helpful
Since being with touchstones dawn skelton has been very accommodating and sorted things straight away, and always been at the end of the phone with any queries i may have. I would reccommend anyone to deal with touchstones....
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Comment on agent fees
Good
Was this helpful? Yes
By: Penny Graham
Nov 07, 2017
View all comments (1)
Hi Angela. Thank you so much for your review of our service but especially your comments about my colleague, Dawn, as it is well deserved. Thank you for taking the time to review our company. Kind regards Penny Graham, Touchstone CPS Ltd ...
Nov 01,2017
Minithumbup
By: 'Gina'
Nov 01,2017
0 people found
this helpful
Touchstone are a VERY efficient and organized at both property management and email responses, especially Linsey Derrick who I contacted 7 yrs later and she provided me with ALL the info I needed on the NBD....
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Was this helpful? Yes
By: Penny Graham
Nov 01, 2017
View all comments (1)
Hi Gina. Thank you so much for your great review of our service and especially your comments about my colleague, Linsey Derrick. It's always great to see my colleagues recognised for their good work. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...
Nov 01,2017
Minithumbup
By: 'Derek ‘Little-Toe’ Thomas'
Nov 01,2017
0 people found
this helpful
Having not had to move for over 10 years, I initially found the process daunting. Charlotte however made the whole process feel simple. Excellent telephone manner, very friendly and made me feel totally and completely at ease. I would have no problem doing it all again and would more than likely come through the same company....
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Comment on agent fees
Reasonable agentÒ€ℒs fees compared to a lot that I have seen.
Was this helpful? Yes
By: Penny Graham
Nov 01, 2017
View all comments (1)
Hi Derek. Thank you for your glowing commendation of my colleague, Charlotte. It is always very pleasing to see such positive feedback from our tenants about our colleagues recognising them for their hard work. Thanks again. Kind regard Penny Graham, Touchstone CPS Ltd ...
Oct 28,2017
Minithumbup
Holly Thwaites
By: 'Shannon'
Oct 28,2017
0 people found
this helpful
great company to rent through, although there has been a few hiccups with the house it has all been handled really well and sorted. holly has managed this extremely well and thank you...
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Comment on agent fees
brilliant
Was this helpful? Yes
By: Penny Graham
Nov 01, 2017
View all comments (1)
Hi Shannon. Thank you for taking the time to leave your review of our company and especially my colleague, Holly Thwaites, it's much appreciated. I will pass your comments to both Holly and her manager. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...
Oct 26,2017
Minithumbup
Oliver McClellan
By: 'Kerry Sands & Susanne Jones'
Oct 26,2017
0 people found
this helpful
I would like to leave a HUGE mention for Oliver McClellan within 30hrs he had us accepted with a property, He has provided myself and mum with a wonderful stress free experience. He also wanted us to give him a follow up call when I gave the happy news to my mum. Who is thrilled no end....
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Comment on agent fees
very reasonable fees compared to other agents who charge a fee for more than one applicant
Was this helpful? Yes
By: Penny Graham
Nov 01, 2017
View all comments (1)
Hi Kerry & Susanne. Thank for for your great review of the service that my colleague Oliver McClellan has provided to you both. We really appreciate our tenants taking the time to give feedback on our service. Best wishes in your new home. Kind regards Penny Graham, Touchstone CPS Ltd ...
Oct 19,2017
Minithumbup
Dawn Skelton
Monty Kareem-Saad
By: 'pinky_blue'
Oct 19,2017
0 people found
this helpful
Dawn has been very helpful in helping us to end my tenancy early. She has been particularly accommodating with helping to extend the tenancy by a week when my original plans for moving had to be changed....
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Comment on agent fees
N/A
Was this helpful? Yes
By: Penny Graham
Oct 20, 2017
View all comments (1)
Hi. Thank you so much for taking the time to review our service and especially that of my colleagues, Dawn Skelton and Monty Kareem-Saad, it's much appreciated. It is always pleasing to see read such positive reviews of my colleagues and the service that they provide to our tenants. Thanks again. Kind regards, Penny Graham, Touchstone CPS Ltd ...
Oct 19,2017
Minithumbup
Monty Kareem-Saad
By: 'Emma'
Oct 19,2017
0 people found
this helpful
I am currently renting a property through touchstone and I have only ever dealt with Monty. He has always been extremely helpful and professional at all times. Whenever I have rang to discuss an issues he has been very efficient and reliable in dealing with the matter. I would definitely recommend touchstone and highly recommend Monty if wanting to rent a property....
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Was this helpful? Yes
By: Penny Graham
Oct 20, 2017
View all comments (1)
Hi Emma. Thank you for your great review of the service that you have received from my colleague, Monty. It's great to see that Monty is providing such great customer service and that he is being recognised for his work. Thank you for taking the time to post your review, it is very much appreciated and I will be sure to let Monty and his manager know. Kind regards, Penny Graham, Touchstone CPS Ltd ...
Oct 17,2017
Minithumbup
Monty Kareem-Saad
By: 'David'
Oct 17,2017
0 people found
this helpful
Mr Kareem-Saad it's incredibly helpful in assisting us with our flat in Reading. He is swift to respond, and He is very friendly. Every job it's done very quick and professional. Thank you Mr Monty!...
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Was this helpful? Yes
By: Penny Graham
Nov 01, 2017
View all comments (1)
Hi David. Thank for your glowing review of the service that you have received from my colleague, Monty, it is much appreciated. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...
Oct 10,2017
Minithumbup
Caroline Evans
By: 'Shiang'
Oct 10,2017
0 people found
this helpful
I am very satisfied with Touchstone especially Caroline who is the main contact. She delivers a professional and smart service and she is willing to help. I strongly recommend this company....
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Was this helpful? Yes
By: Penny Graham
Oct 10, 2017
View all comments (1)
Hi Shiang. Thank you so much for your wonderful review of our service and especially that of my colleague, Caroline, in our London Office. It's always great to read such reviews, so thank you for taking the tie to leave your review, it is much appreciated. Kind regards Penny Graham, Touchstone CPS Ltd ...
Oct 03,2017
Minithumbup
Shirley Driver
By: 'Karen Clack'
Oct 03,2017
0 people found
this helpful
Shirley has restored my faith in touchstone always helpful pleasant and professional -nothing too much trouble would recommend her every time...
read full review
Comment on agent fees
Fees are very high in comparison to other agents
Was this helpful? Yes
By: Penny Graham
Oct 03, 2017
View all comments (1)
Hi Karen. Thank you for taking the time to review the service that you have received from Touchstone and especially my colleague, Shirley Driver, it's much appreciated. I have worked with Shirley for several years and know her work ethic so it's great to see that recognised. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd. ...
Oct 01,2017
Minithumbup
Monty Kareem-Saad
By: 'Wonderful service'
Oct 01,2017
0 people found
this helpful
Mr Kareem-Saad has been incredibly helpful in assisting us with our flat. He is swift to respond, incredibly polite and friendly, and it has been a pleasure to correspond with him. Thank you....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Penny Graham
Oct 03, 2017
View all comments (1)
Hi. Thank you so much for your glowing review of the service provided by my colleague, Monty, it's much appreciated. I will be sure to pass on your wonderful comments to Monty and his manager. Kind regards Penny Graham, Touchstone CPS Ltd ...
Sep 29,2017
Minithumbup
Shirley Driver
By: 'Paul Adam'
Sep 29,2017
0 people found
this helpful
Shirley is incredibly efficient and very easy to talk to. Whenever I ask for something to be rectified at the property, she always ensures that a contractor contacts me almost immediately and sorts the issue out. It is a pleasure and a comfort having Shirley as someone to go to. I would highly recommend her....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Penny Graham
Sep 29, 2017
View all comments (1)
Hi Paul. Thank you for taking the time to leave such a great review of the service you have received from my colleague, Shirley Driver, it's much appreciated. I have worked with Shirley for several years and so I know that she's easy to deal with and highly efficient but it's always great to see a colleague recognised for the service they provide to our customers, so thank you. Kind regards Penny Graham, Touchstone CPS Ltd ...
Sep 29,2017
Minithumbup
Shirley Driver
Daisy Jenkins
By: 'Kesha'
Sep 29,2017
0 people found
this helpful
I have dealt with Shirley drive since 2010 and Daisy Jenkins since 2015 and quite a few other property managers over the last few years Also last year on about tenant fees changing which is begin of next year...
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Comment on agent fees
Good
Was this helpful? Yes
By: Penny Graham
Sep 29, 2017
View all comments (1)
Hi Kesha. Thank you for your 5 star review of my colleagues Shirley & Daisy, it's much appreciated. Kind regards Penny Graham, Touchstone CPS Ltd ...
Sep 28,2017
Minithumbup
Caroline Evans
By: 'Guido Santopaolo'
Sep 28,2017
0 people found
this helpful
Very professional and dedicated person, she did everything she could to move us in the flat as soon as possible, and we were in in 3 days....
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Was this helpful? Yes
By: Penny Graham
Sep 29, 2017
View all comments (1)
Hi Guido. Thank you so much for your glowing commendation of the service you received from my colleague, Caroline Evans. It is always very pleasing to see my colleagues recognised for their hard work. Kind regards Penny Graham, Touchstone CPS Ltd ...

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Last updated at 3:06 PM 13/10/2017 by Penny Graham

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Last updated at 3:06 PM 13/10/2017 by Penny Graham

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