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Touchstone CPS Ltd

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Properties for Sale
Properties to Rent

“Places for people!...”

Nov 06,2018
Minithumbdown
By: 'Irate'
Nov 06,2018
0 people found
this helpful
They have lost the point to the original peemis people! No customer focus. Hide behind emails and process keep the deposit and inflate claims. all profit and greed....
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Comment on agent fees
Exyortionate
Was this helpful? Yes
By: Penny Graham
Nov 08, 2018
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Hi I am very sorry that you are unhappy with the service provided by our Edinburgh Office. Please may I ask that you contact me direct: penny.graham@touchstonecps.com, with details of your tenancy and any issues you have encountered, so that I may investigate the matter further for you. I look forward to hearing from you. Kind regards Penny Graham Touchstone CPS Ltd ...

“Out of this world...”

Oct 31,2018
Minithumbup
By: 'Wright'
Oct 31,2018
1 people found
this helpful
I could not have wished for a more pleasent person to speak to during the whole process. From start to finnish Lyndsey was there for me to advise on any procedure I had to follow to make my move into Viewpoint retirement home a successful ...
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Comment on agent fees
NO FEES INVOLVED
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By: Penny Graham
Nov 06, 2018
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Hi. Thank you for your glowing commendation of the service that you have received from my colleague, Lynsey, from Retirement Rentals. It's always great to see our colleagues recognised for their work, thank you. Best wishes in your new home. Kind regards Penny Graham Touchstone CPS Ltd ...

“EXCELLENT SERVICE...”

Oct 31,2018
Minithumbup
By: 'Mrs Church'
Oct 31,2018
0 people found
this helpful
I had the pleasure of dealing with Lynsey at Touchstone, and I would like to say what a delight it was, very polite and professional from start to finish. I would not hesitate to recommend this company. Thank you again Lynsey you made my mum ...
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Comment on agent fees
Found the fees to be reasonable for the service that was provided.
Was this helpful? Yes
By: Penny Graham
Nov 06, 2018
View all comments (1)
Hi Mrs Church Thank you so much for your wonderful review of the service that you received from my colleague in Retirement Rentals, Lynsey. Lynsey works hard to ensure that the process runs as smoothly as possible, so when this is recognised by our customers, it's great to see. Best wishes to you, and to your mother in her new home. Kind regards Penny Graham Touchstone CPS Ltd ...

“The worst agency everThey are the worst agency i have ever dealt with in my life. As a tenant i had to suffer the following 1) waited for a year to ge...”

Oct 25,2018
Minithumbdown
By: 'ks'
Oct 25,2018
2 people found
this helpful
They are the worst agency i have ever dealt with in my life. As a tenant i had to suffer the following 1) waited for a year to get the panel behind the toilet to be replaced which got damaged due to a leak. Stilll was ...
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Was this helpful? Yes
By: Penny Graham
Oct 26, 2018
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Hi KS I am very sorry to see that you have been experiencing issues with our service. Please could you email me, penny.graham@touchstonecps.com, with details of your property, which office you're dealing with and/or property manager, so that i can investigate the matter further for you with the relevant property team? I look forward to hearing from you. Kind regards Penny Graham Touchstone CPS Ltd ...

“Excellent Service!...”

Oct 23,2018
Minithumbup
By: 'Robert K.'
Oct 23,2018
0 people found
this helpful
Very professional service. Everything was done online so it was convenient for me. All the documents were very transparent and written not only for lawyers. Susan was very helpful at every step of the whole process....
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By: Penny Graham
Oct 26, 2018
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Hi Robert Thank you for reviewing Touchstone, it's much appreciated. I am pleased that you found our our service convenient and professional. Thank you also for taking the time to highlight the service that you received from Susan. It's always great to see my colleagues recognised for their work. Best wishes in your new home. Kind regards Penny Graham Touchstone CPS Ltd ...

“Really helpful with noise complaint...”

Oct 08,2018
Minithumbup
By: 'Sarah Murray'
Oct 08,2018
0 people found
this helpful
Gail was quick, polite and really helpful when I complained about a party that started at midnight on a Sunday evening and did not finish until 4am- ish Monday morning. She understood my worries and action-ed them instantly....
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Comment on agent fees
N/A
Was this helpful? Yes
By: Penny Graham
Oct 09, 2018
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Hi Sarah Thank you for your great review of the service that you received from my colleague, Gail. It's always great to see my colleagues recognised for their hard work, so thank you for taking the time to leave your review. It is very much appreciated. Kind regards Penny Graham Touchstone CPS Ltd ...

“Very Helpful...”

Oct 03,2018
Minithumbup
By: 'J'
Oct 03,2018
0 people found
this helpful
Harry was extremely professional and helpful, providing contact details for my regular property manager, and upon noticing she was on holiday he also organised an engineer to attend to my hot water issue...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Penny Graham
Oct 05, 2018
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Hi J I am pleased to see that you are happy with the service that you have received from my colleague, Harry. Thank you for taking the time to leave your feedback, it is much appreciated. Kind regards Penny Graham Touchstone CPS Ltd ...

“Absolute Delight!...”

Oct 02,2018
Minithumbup
By: 'D_Brownhill'
Oct 02,2018
0 people found
this helpful
Excellent, prompt service from a friendly and welcoming agent who was very willing to help and answer questions. Made the whole process a lot easier and less stressful. Couldn't have asked for a more pleasant experience as a first time lone tenant!...
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Comment on agent fees
A reasonable amount requested for admin fees.
Was this helpful? Yes
By: Penny Graham
Oct 02, 2018
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Hi D Brownhill Thank you for your wonderful review of the service that you received from Touchstone, it's great to see and much appreciated. Best wishes in your new home. Kind regards Penny Graham Touchstone CPS Ltd ...

“Quality of service and care...”

Oct 02,2018
Minithumbup
By: 'JulieB'
Oct 02,2018
0 people found
this helpful
My elderly Mother has recently arranged a tenancy agreement through Touchstone. We dealt with Lynsey Parsons throughout the process and found her to be very helpful and positive and she always had the time to speak to my Mum should she call with any questions ...
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Comment on agent fees
The agents fees to arrange the tenancy were reasonable.
Was this helpful? Yes
By: Penny Graham
Oct 05, 2018
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Hi Julie Thank you so much for your wonderful review of the service that you have received from my colleague, Lynsey Parsons. Lynsey is indeed a great addition to the Retirement Rentals team as she is friendly yet professional and works hard to ensure that the whole process runs smoothly. Best wishes to your mother in her new home. Kind regards Penny Graham Touchstone CPS Ltd ...

“Dangerous. Avoid....”

Oct 01,2018
Minithumbdown
By: 'Garfield'
Oct 01,2018
1 people found
this helpful
Upon moving into our property, the day we picked the keys up there was a huge damp stain on the ceiling from a leak within the building and standing water everywhere. guess what? 2 years later and it's still there. It floods so often now ...
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Was this helpful? Yes
By: Penny Graham
Oct 02, 2018
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Hi Garfield Having read your review, I am concerned by the issues you raise and would ask that you contact me direct, penny.graham@touchstonecps.com with details of your property and the issues that you currently have outstanding, so that I can investigate the matter with the relevant team for you. I look forward to hearing from you. Kind regards Penny Graham Touchstone CPS Ltd ...

“Excellent...”

Sep 27,2018
Minithumbup
By: 'VenetiaTom'
Sep 27,2018
0 people found
this helpful
Lynsey has been very helpful, very pleasant very efficient and very patient! It's been great working with her and this only adds to our confidence in this big move to a lovely new flat...
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Comment on agent fees
The fees are what they are. But considering the to-ing and fro-ing of emails and calls and the time it took on our side to get the references together it all seems acceptable to me.
Was this helpful? Yes
By: Penny Graham
Sep 28, 2018
View all comments (1)
Hi. Thank you for taking the time to leave such a glowing testimonial for my colleague, Lynsey, it's much appreciated. I know that Lynsey works hard to ensure that all runs smoothly, so it's great when our customers take the time to leave such feedback. Thank you. Best wishes in your new home. Kind regards Penny Graham Touchstone CPS Ltd ...

“Rental Process...”

Sep 24,2018
Minithumbup
By: 'Wayne'
Sep 24,2018
0 people found
this helpful
The whole process from start to finish was conducted swiftly and professionally,very good contact and information provided was most informative.All stages of the process were updated and passed on to me on a regular basis.Altogether an easy process....
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Comment on agent fees
Reasonable.
Was this helpful? Yes
By: Penny Graham
Oct 05, 2018
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Hi Wayne Thank you for taking the time to leave a review of your experience with our Retirement Rentals team, it's much appreciated. The team works hard to ensure that all applications run smoothly, so to have this acknowledged is great. Best wishes in your new home. Kind regards Penny Graham Touchstone CPS Ltd ...

“We were kept up to date with everything. Communication between the manager of our new apartment was excellent. Lynsey is very professional but warm....”

Sep 13,2018
Minithumbup
By: 'Anne'
Sep 13,2018
0 people found
this helpful
Every part of the procedure was explained and when visiting our new apartment the manager of our new home knew how far we were getting on, he and Lynsey kept in contact. There was help with the paper work, and as we were selling a ...
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Comment on agent fees
Reasonable
Was this helpful? Yes
By: Penny Graham
Sep 18, 2018
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Hi Anne Thank you for your great review of the service you have received from Touchstone's Retirement Rentals team and more specifically, my colleague Lynsey Parsons. It's always great to see and feedback to the team. Thanks again and best wishes in your new home. Kind regards Penny Graham Touchstone CPS Ltd ...

“I have been extremely impressed by the attention and the professional service that we have experienced over the past few weeks....”

Sep 10,2018
Minithumbup
By: 'Colin'
Sep 10,2018
0 people found
this helpful
Nothing has been too much trouble and everything that has been promised has been executed on programme. I would recommend these good folks to anyone....
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Comment on agent fees
Entirely appropriate
Was this helpful? Yes
By: Penny Graham
Sep 18, 2018
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Hi Colin Thank you for taking the time to leave your glowing review of the service that you have received from my colleagues in Retirement Rentals, it's much appreciated. Kind regards Penny Graham Touchstone CPS Ltd ...

“Great agent, terrible lettings process...”

Aug 31,2018
Minithumbup
By: 'Ella'
Aug 31,2018
0 people found
this helpful
Jade couldn't have been more instrumental in sorting out the problems I had with the flat. There were multiple issues which should have been resolved before I moved in, however it's taken 2 months for most of them to be addressed and I am ...
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Was this helpful? Yes
By: Penny Graham
Sep 06, 2018
View all comments (1)
Hi Ella Firstly, many thanks for taking the time to review our service – your feedback is very important to us. Thank you for your positive review of my colleague, Jade, who will be your property manager going forward. We are extremely sorry that on this occasion some of our services fell below the standard that you should expect as a customer. However, in light of your feedback, we are reviewing our processes to ensure that all customers receive a positive experience at move-in. I ...
Aug 30,2018
Minithumbup
By: 'E Phillips'
Aug 30,2018
0 people found
this helpful
Lynsey has made my experience renting my new home traight forward with no complications or delays.She has been helpful,with a pleasant manner dealing with everything efficiently.i have enjoyed my telephone conversations with her ,she has a nice sense of humour,and hope ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Penny Graham
Aug 31, 2018
View all comments (1)
Hi Mrs Phillips Thank you for your wonderful review of the service you have received from my colleague, Lynsey, it's great to see and very much appreciated. Since joining Touchstone, Lynsey's friendly yet professional approach has consistently won her positive feedback from her customers. Good luck in your new home. Kind regards Penny Graham Touchstone CPS Ltd ...

“ABYSMAL SERVICE – ABSURD BEHAVIOUR – NO INTEGRITY...”

Aug 30,2018
Minithumbdown
By: 'Dissatisfied is an understatement'
Aug 30,2018
1 people found
this helpful
DOES ANYONE ELSE GET THE IMPRESSION THAT ALL THE POSITIVE REVIEWS ARE WRITTEN BY TOUCHSTONE STAFF? The first ten reviews are all negative – one star. Then we see lots of positive reviews – five stars. Have a look at how often a five star review comes ...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Penny Graham
Oct 01, 2018
View all comments (1)
Hi I am sorry that you felt that our service did not meet your expectations on this occasion. We manage a large number of properties across the UK and our teams work hard to ensure that our customer's repairs and queries are dealt with promptly. Since receiving your review, I have checked with the property team who have confirmed that all issues mentioned in your review have now been completed and/or resolved, with the exception of your neighbour's alleged smoking, which without further e ...

“Mr Julian gebler...”

Aug 28,2018
Minithumbup
By: 'JULIAN GEBLER'
Aug 28,2018
0 people found
this helpful
I FOUND LYNSEY TO BE EXTREMELY HELPFUL AND INFORMATIVE. SHE HAS A VERY NICE TELEPHONE MANNER AND WAS VERY CLEAR IN EXPLAINING TO ME WHAT WAS REQUIRED....
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Was this helpful? Yes
By: Penny Graham
Aug 28, 2018
View all comments (1)
Hi Julian Many thanks for your wonderful review of the service that you receive from my colleague, Lynsey, it is much appreciated. Over recent months, it's been great to see Lynsey's work recognised and appreciated by our customers. Thank you. Kind regards Penny Graham Touchstone CPS Ltd ...

“The most patient Property Manager...”

Aug 26,2018
Minithumbup
By: 'Kaja'
Aug 26,2018
1 people found
this helpful
Since the beginning of our tenancy Amy has been lovely, helpful and understanding! As me and my boyfriend took our new flat very seriously we wanted everything to be perfect and Amy just made it happen! When she left on holiday we were passed on ...
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Comment on agent fees
All worth it
Was this helpful? Yes
By: Penny Graham
Aug 28, 2018
View all comments (1)
Hi Kaja Thank you for your glowing commendation of the service you have received from my colleagues, Amy and Kelly, it is much appreciated and deserved. Moving can be a busy time with lots going on but I'm pleased to see that any matters arising were dealt with promptly and professionally. Thanks again. Kind regards Penny Graham Touchstone CPS Ltd ...

“Pre-move in...”

Aug 25,2018
Minithumbup
By: 'Phillimore road tenants'
Aug 25,2018
0 people found
this helpful
We experienced lots of issues but Harry stayed up out of hours to help us out when we most needed him to and we really appreciate it and the time he has spent resolving these certain issues. Thank you....
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By: Penny Graham
Aug 28, 2018
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Hi all Thank you so much for your review of the great customer service you received from my colleague, Harry. Moving home is always a busy time with lots going on but when everyone works together issues are overcome and everyone is happy. Thanks again. Kind regards Penny Graham Touchstone CPS Ltd ...

“Positive...”

Aug 22,2018
Minithumbup
By: 'Christine Davies'
Aug 22,2018
0 people found
this helpful
In my dealings with the Bath office of Touchstone, I have found both Cat and Lynsey friendly, approachable and easily accessible by phone or email if any questions.I have nothing but the highest praise for them both and they are an assett to the ...
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Was this helpful? Yes
By: Penny Graham
Aug 28, 2018
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Hi Christine Thank you for much for your wonderful review of the service you have received from my colleagues, Cat & Lynsey. It's always great when my colleagues are recognised for their work, so thank you. Kind regards Penny Graham Touchstone CPS Ltd ...

“MOD House Repair - Ashford...”

Aug 20,2018
Minithumbup
By: 'MOD Property'
Aug 20,2018
0 people found
this helpful
Ms Marva made a complex repair with an exceptional turnaround of 48 hrs and delightful customer service experience. Thank you....
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Comment on agent fees
N/A
Was this helpful? Yes
By: Penny Graham
Aug 21, 2018
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Hi Thank you for taking the time to give such a great review of the service that you have received from Marva, it is much appreciated. I will pass your comments on to Marva and her manager, who'll be delighted to read them. Thanks again. Kind regards Penny Graham Touchstone CPS Ltd ...

“Very good services...”

Aug 14,2018
Minithumbup
By: 'Cristina'
Aug 14,2018
0 people found
this helpful
Great work for Susan! Very quick at responding . We received a lot of help and support. I would highly recommend!...
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Comment on agent fees
Very understanding
Was this helpful? Yes
By: Penny Graham
Aug 21, 2018
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Hi Cristina Thank you for your wonderful review of the service provided by my colleague, Susan Lywood, it's much appreciated and great to see her hard work recognised by our customers. Thanks again. Kind regards Penny Graham Touchstone CPS Ltd ...

“Concise & sound...”

Aug 07,2018
Minithumbup
By: 'Charly'
Aug 07,2018
1 people found
this helpful
Tiryn was spot on with communication and information passed to me over the phone. Her calm, friendly manner was very much appreciated! Salutes and big thank yous to her!...
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Comment on agent fees
The fees were reasonable and affordable.
Was this helpful? Yes
By: Penny Graham
Aug 21, 2018
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Hi Charly Thank you for taking the time to write your great review about the service you have received from my colleague, Tiryn, in the Milton Keynes office, it is much appreciated. Thanks again. Kind regards Penny Graham Touchstone CPS Ltd ...

“Totally professional and approachable property management....”

Aug 07,2018
Minithumbup
By: 'Andrew Ward'
Aug 07,2018
0 people found
this helpful
We have worked with Touchstone CPS for around two years now and have found them to be a very professional property management company. Our link to the company, Crystal Winter, is extremely knowledgeable, helpful and approachable and goes out of her way to make sure ...
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Comment on agent fees
Fee structure seems to be very reasonable and fair.
Was this helpful? Yes
By: Penny Graham
Aug 21, 2018
View all comments (1)
Hi Andrew Many thanks for your glowing commendation of the service you have received from my colleague, Crystal Winter, during your tenancy. Having worked with Crystal for many years, it is great to see her hard work recognised and appreciated. Thank you. Kind regards Penny Graham Touchstone CPS Ltd ...

“Efficiently dealt with...”

Aug 03,2018
Minithumbup
By: 'G'
Aug 03,2018
0 people found
this helpful
I have been. Wet impressed with the way that jade has dealt with a number of issues :- hit water,general maintainance, furniture package , She has been efficient with updates and ensured that I have been kept in the loop Grateful thanks...
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Comment on agent fees
Na
Was this helpful? Yes
By: Penny Graham
Aug 03, 2018
View all comments (1)
Hi. Thank you for taking the time to review the service that you have received from my colleague, Jade Grant. To see Jade's hard work acknowledged and appreciated is very satisfying for all concerned, so I will be sure to pass on your comments to both Jade and her manager. Thanks again, it is much appreciated. Kind regards Penny Graham Touchstone CPS Ltd ...

“Great experience!...”

Aug 03,2018
Minithumbup
By: 'Daria'
Aug 03,2018
0 people found
this helpful
Susan was extremely helpful with every aspect of tenancy agreement preparation; responded to emails quickly and her overall positive outlook made it a pleasant experience!...
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By: Penny Graham
Aug 03, 2018
View all comments (1)
Hi Daria Thank you for leaving such a positive review about the service that you have received from my colleague, Susan. It is much appreciated and well deserved. Thanks again. Kind regards Penny Graham Touchstone CPS Ltd ...

“Great support...”

Jul 31,2018
Minithumbup
By: 'Jumanah'
Jul 31,2018
0 people found
this helpful
I would like to thank Jade Grant for her great support and effort to this while she was doing her best to speed up the process for us to move in the property. It did take a while for the papers to be done by ...
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Comment on agent fees
Great
Was this helpful? Yes
By: Penny Graham
Jul 31, 2018
View all comments (1)
Hi Jumanah Thank you for taking the time to provide a review of our service but particularly for your great comments about my colleague, Jade Grant, it's deserved and much appreciated. I will be sure to let Jade and her manager know. Thanks again. Kind regards Penny Graham Touchstone CPS Ltd ...

“will never recommend this company! horrible experience...”

Jul 30,2018
Minithumbup
By: 'Shannon'
Jul 30,2018
2 people found
this helpful
Company is an absolute joke. The dangers that were left within the house were completely unacceptable within a rented property. This led to myself having to pay out of my own pocket to fix a badly damaged ceiling due to being completely saturated due to ...
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Was this helpful? Yes
By: Penny Graham
Jul 31, 2018
View all comments (1)
Hi Shannon, I have read your comments above and am extremely concerned at the comments that you have made. Please could you email me, penny.graham@touchstonecps.com, with details of the office you were dealing with and the property that this matter relates to. Once I have this information, I will be able to investigate the matter further for you. I look forward to hearing from you in due course. Kind regards Penny Graham Touchstone CPS Ltd ...

“Extremely helpful...”

Jul 25,2018
Minithumbup
By: 'Muna Ali'
Jul 25,2018
3 people found
this helpful
Amy has been great and very helpful from our very first email exchange. She always replies to my queries quickly and is efficient....
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Was this helpful? Yes
By: Penny Graham
Jul 27, 2018
View all comments (1)
Hi Muna Ali Thank you for your wonderful review of the service you have received from my colleague, Amy Goodlass. It's always pleasing to read such positive reviews about my colleagues, so thank you for taking the time to do so, it's much appreciated. I'll be sure to let Amy know. Kind regards Penny Graham Touchstone CPS Ltd ...



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 0 121 19 0 0 0 0 12 2

Fees

No fees set.

Complaints Procedure

No procedure set.
Last updated at 8:36 AM 04/06/2018 by Penny Graham

Bath
2 Crescent Office Park Clarks Way, Bath BA2 2AF
(90)
London
80 Cheapside, London EC2V 6EE
(15)
Office 1
1 Hay Aveune, Edinburgh EH16 4RW
(1)
show all branches (5)
Retirement Rentals
Retirement Rentals, 2 Crescent Office ParkClarks Way, Bath BA2 2AF
(16)
Wolverton
55 Triangle Building, Wolverton Park Road, Milton Keynes MK1 1QT
(37)


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