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No description available.
Touchstone CPS Ltd

Website not available

Properties for Sale
Properties to Rent

“ Review... ”

Apr 04,2018
Minithumbup
Caroline Evans
Susan Lywood
By: 'Amy'
Apr 04,2018
0 people found
this helpful
Caroline was wonderful! Very friendly and accommodating. She was always on time and returned all phone calls promptly. She was a delight! Sue was also lovely and easy to deal with but was delayed on sending through a few items. Overall though she was very ...
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Was this helpful? Yes
By: Penny Graham
Apr 13, 2018
View all comments (1)
Hi Amy. Thank you for taking the time to give a review of Touchstone's service and especially your great comments about my colleagues, Caroline and Susan. I know how hard they both work to provide great service to our customers, so it's great to see this recognised. Thanks again. Kind regards Penny Graham Touchstone CPS Ltd ...

“ Happy with the service... ”

Apr 03,2018
Minithumbdown
Susan Lywood
By: 'Mari Carmen'
Apr 03,2018
0 people found
this helpful
Everything went very smoothly and within a few days I had my new tenancy agreement signed. Sue (Lywood) answered all my queries promptly and was a pleasure to deal with....
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Was this helpful? Yes
By: Penny Graham
Apr 04, 2018
View all comments (1)
Hi Mari. Thank you so much for taking the time to review our company's service and especially for your comments about my colleague, Sue Lywood, it's much appreciated. Many thanks. Kind regards Penny Graham Touchstone CPS Ltd ...

“ Living in the Dark, No heating, Mold and Leaks... ”

Mar 31,2018
Minithumbdown
By: 'User123'
Mar 31,2018
0 people found
this helpful
We have storage heaters in our Flat, all of which have stopped working. I have a 1 year old and with the snow coming and going this is unacceptable. Called Touchstone and they seemed pretty unbothered by it all, They said the next slot they have ...
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Was this helpful? Yes
By: Penny Graham
Mar 31, 2018
View all comments (1)
Hi. We're really concerned to read your review. Please can you send further details to Alison Spink who manages our Milton Keynes office, so that we can get this checked out for you. Alison can be reached via alison.spink@touchstonecps.com. Kind regards Penny Graham Touchstone CPS Ltd ...

“ Ignorance... ”

Mar 31,2018
Minithumbdown
By: 'Dominika'
Mar 31,2018
0 people found
this helpful
I would never recommend Touchstone to anyone. The worst agency I had to rent a flat with. Lack of knowledge and interests. Gave my notice to vacate property two months before the end of the agreement and they didn't even realize I sent one ...
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Was this helpful? Yes
By: Penny Graham
Apr 03, 2018
View all comments (1)
Hi Dominika. I was very concerned by your post and would ask that you email me via penny.graham@touchstonecps.com with further details of your property so that I can arrange for the matter to be investigated further. Many thanks. Kind regards Penny Graham Touchstone CPS Ltd ...

“ I was kept informed throughout each step of the process which made things so much easier... ”

Mar 16,2018
Minithumbup
Shirley Driver
By: 'John Douglas'
Mar 16,2018
1 people found
this helpful
Shirley made the whole process so easy. She kept in contact every step of the the way. I felt I could contact her anytime and that my questions were answered immediate due to her intimate knowledge of her job. She made me feel valued as ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Penny Graham
Mar 27, 2018
View all comments (1)
Hi John. Many thanks for taking the time to review our service and particularly for your glowing commendation of my colleague, Shirley. Having worked with Shirley for many years, it's always great to see her commitment to her work recognised by our customers. Many thanks. Kind regards Penny Graham Touchstone CPS Ltd ...
Mar 14,2018
Minithumbup
Susan Lywood
By: 'LeonAshley'
Mar 14,2018
0 people found
this helpful
Susan has been a pleasure to work with from the start. I have had both good and bad property management so I know the difference. Funny, courteous, cheerful but at the same time extremely efficient, resourceful and honest. Susan has made our home a pleasure ...
read full review
Comment on agent fees
N/A
Was this helpful? Yes
By: Penny Graham
Mar 16, 2018
View all comments (1)
Hi Leon. Thank you for taking the time to review our service but also for your glowing commendation for my colleague, Susan Lywood. I work in the Bath office and know how hard Susan works to give her best, so I am delighted to see her commitment recognised. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...
Mar 05,2018
Minithumbup
Caroline Evans
Susan Lywood
By: 'Shameer'
Mar 05,2018
0 people found
this helpful
Touchstone had less than 7 days (!) to get me into my new property and they tasked Susan and Caroline with making that happen: Caroline - fantastic communicator, highly professional and very proactive in her approach. Susan - highly experienced, great personality and fast execution. Both a ...
read full review
Was this helpful? Yes
By: Penny Graham
Mar 27, 2018
View all comments (1)
Hi Shameer Thank you so much for your wonderful review of our service and particularly the work of my colleagues Caroline and Susan. It is always satisfying to see my colleagues' work recognised by our customers. So, thank you, it's much appreciated. Kind regards Penny Graham Touchstone CPS Ltd ...
Mar 02,2018
Minithumbup
Matthew Fowle
By: 'Mahaveer Jain'
Mar 02,2018
1 people found
this helpful
I let a property by them in June 2017 and in July 2017 we had the entire roof of the house leaking. Our furniture was damaged and we were restricted to using the living room and the kitchen. We were assured everything would be looked into but ...
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Comment on agent fees
Bad Agent!
Attachments

Was this helpful? Yes
By: Penny Graham
Mar 16, 2018
View all comments (1)
Hi Mahaveer. Thank you for bringing this matter to my attention. Whilst I am not personally aware of the circumstances surrounding this matter, please accept my apologies as it's not a level of service I would expect for our customers. I understand that my colleague, Eddie Kapadia, is in contact with you and that he is working to conclude this matter without further delay. However, please feel free to contact me penny.graham@touchstonecps.com, should you feel the need. Kind regards ...
Feb 19,2018
Minithumbdown
Matt Johnstone
By: 'HJH'
Feb 19,2018
0 people found
this helpful
Very disappointed with Touchstone CPS's Bath office. My 19 year old daughter was relocating from Australia to London for 6 months work placement. She found a house share online, managed by Touchstone, and organised for a friend to visit it to check it out. It appeared ...
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Was this helpful? Yes
By: Penny Graham
Feb 22, 2018
View all comments (1)
Dear HJH Thank you for taking the time to get in touch. Please accept our sincere apologies that the refund of your reference and reservation fee was overlooked. This was due to an administration error and we have today arranged for the full £216 admin fee to be refunded to your account by same day transfer. The room your daughter took was privately advertised by the existing tenants, who contacted us to request an assignment. When your daughter contacted us about her concerns/findings, t ...
Feb 19,2018
Minithumbup
Shurreen Miles
Catherine Moule
By: 'Shurreen'
Feb 19,2018
0 people found
this helpful
Having only been involved with Touchstone as a receivership company over the property I lease, I can attest that the staff at Touchstone go about the business of re-arranging rent payments etc with a pleasant and informative attitude. The two staff members I've dealt ...
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Comment on agent fees
Can't comment
Was this helpful? Yes
By: Penny Graham
Feb 27, 2018
View all comments (1)
Hi. Thank you for taking the time to review our service and especially for your comments regarding my colleagues, Shurreen & Catherine, it's much appreciated. We are always happy to receive any feedback from our customers as it helps us to continually review and improve our service. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...
Feb 14,2018
Minithumbup
Katy
By: 'Mark rice'
Feb 14,2018
0 people found
this helpful
Katy was absolutely brilliant in everything she did. She had to rush things through for me so I could move on a specific date. She totally out did herself and I would recommend her to anyone....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Penny Graham
Feb 27, 2018
View all comments (1)
Hi Mark. Thank you for taking the time to review our service and especially the service received from Katy (I presume Katy Cartwright), it's much appreciated. We welcome feedback from our customers so that we may continually review and improve the service that we provide. I will ensure that your feedback is passed on to Katy. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd. ...
Feb 12,2018
Minithumbup
Antoine demongeot
By: 'Manuel Espada'
Feb 12,2018
0 people found
this helpful
Strongly recommend the services provided by Thouchstone and the members of the Team that I've worked with. Easy to contact, fast reply and action. Looking to work with you again, Manuel Espada de Sousa...
read full review
Comment on agent fees
good
Was this helpful? Yes
By: Penny Graham
Feb 27, 2018
View all comments (1)
Hi Manuel. Thank you so much for your review of our service and especially my colleague, Matt Achilles, it's much appreciated. I am delighted to see that you contact with Touchstone has been so positive. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...
Feb 07,2018
Minithumbdown
By: 'Still Waiting'
Feb 07,2018
4 people found
this helpful
I would seriously recommend renters do not use Touchstone. The main reason for this is that the response times are truly unbelievable. I handed in my 4 week notice to leave the property and had to wait 13 days for a reply. In the meantime I had ...
read full review
Was this helpful? Yes
By: Penny Graham
Feb 27, 2018
View all comments (6)
Contact made with customer and deposit returned. ...
Feb 07,2018
Minithumbup
Holly Thwaites
By: 'Rian M'
Feb 07,2018
0 people found
this helpful
Holly has been brilliant from start to finish; I have never been involved in a process like this and I was pleasantly surprised....
read full review
Comment on agent fees
Fee's were as expected, in line with other agents.
Was this helpful? Yes
By: Penny Graham
Feb 27, 2018
View all comments (1)
Hi Rian. Thank you so much for taking the time to review our service but especially for your glowing commendation of my colleague, Holly, it's great to see and much appreciated. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...
Feb 06,2018
Minithumbup
Shirley Driver
By: 'Paulajayne66'
Feb 06,2018
0 people found
this helpful
Shirley has been exceptionally helpful and made the process of moving much easier than I expected. Always returns my emails/calls quickly. Friendly and professional....
read full review
Comment on agent fees
Good, explained clearly
Was this helpful? Yes
By: Penny Graham
Feb 06, 2018
View all comments (1)
Hi Paula. Thank you so much for taking the time to review our service and especially for your comments about the service you have received from my colleague, Shirley. Having worked with Shirley for several years it comes as no surprise, she has always been highly organised whilst being friendly and efficient. Kind regards Penny Graham, Touchstone CPS Ltd ...
Feb 02,2018
Minithumbup
Dawn Skelton
By: 'Lovell79'
Feb 02,2018
0 people found
this helpful
Dawn has always been very good over the years and today more so the help she gave me has taken a lot of worry and stress of my shoulders and I appreciate so much Thank you...
read full review
Was this helpful? Yes
By: Penny Graham
Feb 02, 2018
View all comments (1)
Hi. Thank you for taking the time to leave your review about my colleague Dawn in our Milton Keynes office, it's much appreciated. I am so pleased that Dawn's actions have made a such a difference to you, it's great to see. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...
Feb 02,2018
Minithumbup
Dawn Skelton
By: 'Jo bacon'
Feb 02,2018
0 people found
this helpful
Dawn is very helpful and always deals with any problems that accrue quickly and efficiently . All the staff are very kind and have a very caring manner . I'm very happy with their service . Southend...
read full review
Comment on agent fees
I am happy with the fees
Was this helpful? Yes
By: Imogen
Apr 05, 2018
View all comments (2)
Dawn and Monty are great they handle issues with the property efficiently and have been brilliant over the last few months in getting trades people out to our house quickly so that matters are dealt with straight away. ...
Jan 30,2018
Minithumbdown
By: 'Fed_Up'
Jan 30,2018
5 people found
this helpful
A lot of these reviews seem so strange... people don't usually leave reviews for things that should come as standard such as you guys picking up the telephone once in a while, processing paperwork within a reasonable timeframe, or just not being rude. People ...
read full review
Comment on agent fees
If the agents fulfilled their duties the fees would be reasonable. As they do not, they are not.
Was this helpful? Yes
By: Penny Graham
Feb 09, 2018
View all comments (6)
Hi. I understand that you have now been contacted by David Beanland in the Leeds office and that he is investigating the matter for you. If this is not the case, please could you email me: penny.graham@touchstonecps.com with your name and address and I will take up the matter on your behalf. I look forward to hearing from you. Kind regards, Penny Graham, Touchstone CPS Ltd ...
Jan 19,2018
Minithumbup
Katrina Daymond
By: 'M Jackson'
Jan 19,2018
1 people found
this helpful
Any problems with the property i have had they have been delt with professional and within quickest possible time to be resolved its a shame you cannot take letting agencies with you like your gas and electric providers as i would recommend touchstone...
read full review
Comment on agent fees
Nobody likes fees but i think the level of service excels the fee cost giving piece of mind
Was this helpful? Yes
By: Penny Graham
Jan 22, 2018
View all comments (1)
Hi M Jackson. Thanks for your review of my colleague, Katrina Daymond's professionalism and customer service. It's always great to see a colleague recognised for their hard work, so thank you for taking the time to leave your review, it is appreciated. Kind regards Penny Graham, Touchstone CPS Ltd ...
Jan 16,2018
Minithumbup
Susan Lywood
By: 'Rachel'
Jan 16,2018
0 people found
this helpful
Sue was a pleasure to deal with. We had a tight turnaround time on when we needed to move in and Sue pushed hard for us to ensure we got in on our desired date. Sue has great communication skills and was always available when ...
read full review
Was this helpful? Yes
By: Penny Graham
Jan 22, 2018
View all comments (1)
Hi Rachel. Many thanks for taking the time to review our service, it's much appreciated. I was particularly pleased to read your review of the customer service you received from my colleague, Sue Lywood. I know how hard Sue works to ensure that things go as smoothly as they can, so it's always great when that work is recognised. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...
Jan 04,2018
Minithumbup
Monty Kareem-Saad
Victoria White
By: 'Andrew'
Jan 04,2018
0 people found
this helpful
Have found Touchstone to be a very reliable and fast responding company, with very Polite and Patient staff. I'd particularly like to say that Victoria White and Monty Kareem-saad have always been very helpful and quick to deal with any issues....
read full review
Comment on agent fees
Fees are acceptable to the going rate.
Was this helpful? Yes
By: Penny Graham
Jan 05, 2018
View all comments (1)
Hi Andrew. Thank you so much for taking the time to review our company and particularly for your kind comments about my colleagues, Victoria and Monty. It is always pleasing and much appreciated, to see my colleagues recognised for their work. Thanks again. Kind regards, Penny Graham, Touchstone CPS Ltd ...
Dec 21,2017
Minithumbup
Susan Lywood
By: 'T Phili'
Dec 21,2017
0 people found
this helpful
Concise answers to all questions and very patient and accommodating. Felt happy and confident after each phone call! A real credit to the business....
read full review
Was this helpful? Yes
By: Penny Graham
Dec 22, 2017
View all comments (1)
Hi. Thank you so much for taking the time to leave such a wonderful review of the service that you have received from my colleague, Susan Lywood, it is much appreciated and great to see. Very best wishes for Christmas and the New Year. Kind regards, Penny Graham, Touchstone CPS Ltd ...
Dec 18,2017
Minithumbup
Victoria White
By: 'Victoria white'
Dec 18,2017
0 people found
this helpful
Excellent customer services, very professional. I am really happy with the servic provided by the Victoria white. She's been helpful throughout our tenrec with touch stone, I am really impressed....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Penny Graham
Dec 19, 2017
View all comments (1)
Hi. Thank for you for your great review of our service and especially that of my colleague, Victoria White, it's much appreciated. It is always great to see a colleague recognised for their hard work. Have a wonderful Christmas & New Year. Kind regards Penny Graham, Touchstone CPS Ltd ...
Dec 17,2017
Minithumbup
Andy Spencer
By: 'Kurtis Burford/Shannon Brown'
Dec 17,2017
0 people found
this helpful
Andy was polite and collected from the moment we were put through to him on the phone. Andy had a huge task of moving us into a flat within four days, he took on this task with no qualms, chasing up our references multiple times (...
read full review
Comment on agent fees
Fees were fine and normal compared to other services similar I've dealt with.
Was this helpful? Yes
By: Penny Graham
Dec 19, 2017
View all comments (1)
Hi Kurtis & Shannon. Thank for you for your glowing commendation of my colleague, Andy Spencer. It is always great to see a colleague recognised for their hard work and very much appreciated. I will happily pass on your comments to Andy and his manager. Have a wonderful Christmas & New Year. Kind regards Penny Graham, Touchstone CPS Ltd ...
Nov 30,2017
Minithumbup
Dawn Skelton
By: 'Cuss'
Nov 30,2017
1 people found
this helpful
Dawn Skelton has not only only been very prompt in responding but has always been straight forward, pleasant and practical to deal with. This has meant I trust in the company and I am keen to help in return...
read full review
Was this helpful? Yes
By: Penny Graham
Dec 01, 2017
View all comments (1)
Hi. Thank your for giving a review of Touchstone and especially for your comments about your dealings with my colleague, Dawn, it's much appreciated. Whilst I know Dawn to be both highly organised and helpful, it's great to have this confirmed by our customers. Thanks again. Kind regards, Penny Graham, Touchstone CPS Ltd ...
Nov 30,2017
Minithumbup
Sue green s
By: 'Julie ameerally'
Nov 30,2017
0 people found
this helpful
Sue was always helpful polite understanding. Any issues always resolved good communication And listening skills...
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes
By: Penny Graham
Dec 01, 2017
View all comments (1)
Hi Julie. Thank you so much for taking the time to give a review of our service and for your commendation of my colleague, Sue. It is always great to see my colleagues recognised for their hard work and it is much appreciated. Kind regards Penny Graham, Touchstone CPS Ltd ...
Nov 28,2017
Minithumbup
Cameron Cartwright
By: 'CRISTINA IONESCU'
Nov 28,2017
0 people found
this helpful
Brilliant service and fast response in all queries.. Thank you Cameron Cartwright for all your hard work!! And thank you touch stones for finding this house for my mum!...
read full review
Was this helpful? Yes
By: Penny Graham
Dec 01, 2017
View all comments (1)
Hi Cristina. Many thanks for taking the time to leave your review of our service and especially for recognising my colleague, Cameron, for his hard work, it's much appreciated. Best wishes to your mother in her new home. Kind regards Penny Graham, Touchstone CPS Ltd ...
Nov 27,2017
Minithumbup
Sue geen
By: 'Damion'
Nov 27,2017
0 people found
this helpful
Always polite,and ready to help with anything wrong within the property.glad I had sue as my portfolio holder....
read full review
Was this helpful? Yes
By: Penny Graham
Nov 28, 2017
View all comments (1)
Hi Damion. Thank you for your wonderful review of the service you have received from my colleague, Sue Geen, it's much appreciated. I will ensure that your comments are passed on to Sue and her managers. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...
Nov 23,2017
Minithumbup
Victoria White
By: 'Amy G'
Nov 23,2017
0 people found
this helpful
I have recently rented an apartment and have been dealing with Victoria throughout the process. She has been extremely helpful and communicated everything with me thoroughly and professionally. 5 star customer service from Vicky and the whole team, thank you for all your help....
read full review
Comment on agent fees
Fees were very reasonable.
Was this helpful? Yes
By: Penny Graham
Nov 28, 2017
View all comments (1)
Hi Amy. Thank you so much for your glowing commendation of my colleague, Victoria, it's much appreciated. I was delighted to read your comments about the service you have received from the whole team but particularly Victoria White. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...
Nov 22,2017
Minithumbup
Caroline Evans
Susan Lywood
By: 'Daniel A.'
Nov 22,2017
0 people found
this helpful
Everything went really smoothly and I got answers in a matter of minutes for all my questions. My situation was handled in a very professional and friendly way....
read full review
Comment on agent fees
All was good on that side! Nothing out of the ordinary.
Was this helpful? Yes
By: Penny Graham
Nov 28, 2017
View all comments (1)
Hi Daniel. Many thanks for taking the time to leave a review, it is much appreciated.I was delighted to read your comments about the service you have received from Touchstone and I will ensure that both Caroline & Susan are are advised too. Kind regards Penny Graham, Touchstone CPS Ltd ...

ARLA RICS NALS TPOS TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 0 79 14 0 0 0 0 9 2

Agent Fees

No fees set.
Last updated at 3:06 PM 13/10/2017 by Penny Graham

Complaints Procedure

No procedure set.
Last updated at 3:06 PM 13/10/2017 by Penny Graham

Awards won by Touchstone CPS Ltd

Individual Branch Awards


Firm Widgets

My widgets

Bath
2 Crescent Office Park Clarks Way, Bath BA2 2AF
(67)
Leeds
Stanley HouseThe BoulevardClarence Dock, Leeds LS10 1PZ
(18)
London
80 Cheapside, London EC2V 6EE
(10)
show all branches (4)
Wolverton
55 Triangle Building, Wolverton Park Road, Milton Keynes MK1 1QT
(33)


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