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Properties for rent
Nov 15,2017
Minithumbup
Kelly Fordham
By: 'Ryan C'
Nov 15,2017
0 people found
this helpful
I've really enjoyed living at Trevithick Court and have found the management of a positive on the whole. Whilst I've interracted with many staff in their offices Kelly has been my main contact and font of all knowledge If it weren't for needing another bedroom and a bigger out door space I could have happily stayed. Rent price was slightly high for the area when I first moved here but now it's low, such has been the rental increases the past three years. My rent has increa...
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Comment on agent fees
DonÒ€ℒt recal the amount but no where near the extortionate amount many charge
Was this helpful? Yes
Nov 15,2017
Minithumbup
Dawn Skelton
By: 'Angela cooper'
Nov 15,2017
0 people found
this helpful
Since being a tennant at varney road nottingham, everything ive asked for dawn as been very approchable and got things done. Always been at the end of the phone with any queries i have and ill highly recommend being a tennant with touchstone....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 08,2017
Minithumbup
Dawn Skelton
By: 'Tess-bentley'
Nov 08,2017
0 people found
this helpful
Our flat was flooded and severely damaged. Dawn let us have 2 months free rent and let us have our deposit back- she fought our case as the electricians/ scaffolders/ roofers was extremely slow and Didn't communicate with me and the other tenant....
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Comment on agent fees
Good- reasonable
Was this helpful? Yes
By: Penny Graham
Nov 10, 2017
View all comments (1)
Hi Tess. Many thanks for taking the time to review our service to you, it is much appreciated. Thanks too for your comments about my colleague, Dawn. She is a valued member of the team and as such, it's great to see her hard work recognised. Thanks again. Penny Graham, Touchstone CPS Ltd ...
Nov 07,2017
Minithumbup
Oliver McClellan
By: 'Jade'
Nov 07,2017
0 people found
this helpful
From the second i put my application right through to me moving in and after, Olly, has been absolutely amazing!! He has listened and understood any concerns I've had, and has straight away put my mind at ease, or found the answer to my question. I love my new home, but what makes it even better is the fact that touchstone are my agents and i have every faith that any issues that i may have in the future will be dealt with. Olly is a top bloke, and every time i call its like calling a frien...
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Comment on agent fees
Good
Was this helpful? Yes
By: Penny Graham
Nov 07, 2017
View all comments (1)
Hi Jade. Wow! Thanks for your glowing commendation of my colleague, Olly. It is always great to see my colleagues recognised for their hard work. Thanks again for taking the time to review our company, it really is much appreciated. Kind regards Penny Graham, Touchstone CPS Ltd ...
Nov 05,2017
Minithumbup
Dawn Skelton
By: 'Angela cooper'
Nov 05,2017
0 people found
this helpful
Since being with touchstones dawn skelton has been very accommodating and sorted things straight away, and always been at the end of the phone with any queries i may have. I would reccommend anyone to deal with touchstones....
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Comment on agent fees
Good
Was this helpful? Yes
By: Penny Graham
Nov 07, 2017
View all comments (1)
Hi Angela. Thank you so much for your review of our service but especially your comments about my colleague, Dawn, as it is well deserved. Thank you for taking the time to review our company. Kind regards Penny Graham, Touchstone CPS Ltd ...
Nov 01,2017
Minithumbup
By: 'Gina'
Nov 01,2017
0 people found
this helpful
Touchstone are a VERY efficient and organized at both property management and email responses, especially Linsey Derrick who I contacted 7 yrs later and she provided me with ALL the info I needed on the NBD....
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Was this helpful? Yes
By: Penny Graham
Nov 01, 2017
View all comments (1)
Hi Gina. Thank you so much for your great review of our service and especially your comments about my colleague, Linsey Derrick. It's always great to see my colleagues recognised for their good work. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...
Nov 01,2017
Minithumbup
By: 'Derek ‘Little-Toe’ Thomas'
Nov 01,2017
0 people found
this helpful
Having not had to move for over 10 years, I initially found the process daunting. Charlotte however made the whole process feel simple. Excellent telephone manner, very friendly and made me feel totally and completely at ease. I would have no problem doing it all again and would more than likely come through the same company....
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Comment on agent fees
Reasonable agentÒ€ℒs fees compared to a lot that I have seen.
Was this helpful? Yes
By: Penny Graham
Nov 01, 2017
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Hi Derek. Thank you for your glowing commendation of my colleague, Charlotte. It is always very pleasing to see such positive feedback from our tenants about our colleagues recognising them for their hard work. Thanks again. Kind regard Penny Graham, Touchstone CPS Ltd ...
Oct 28,2017
Minithumbup
Holly Thwaites
By: 'Shannon'
Oct 28,2017
0 people found
this helpful
great company to rent through, although there has been a few hiccups with the house it has all been handled really well and sorted. holly has managed this extremely well and thank you...
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Comment on agent fees
brilliant
Was this helpful? Yes
By: Penny Graham
Nov 01, 2017
View all comments (1)
Hi Shannon. Thank you for taking the time to leave your review of our company and especially my colleague, Holly Thwaites, it's much appreciated. I will pass your comments to both Holly and her manager. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd ...
Oct 26,2017
Minithumbup
Oliver McClellan
By: 'Kerry Sands & Susanne Jones'
Oct 26,2017
0 people found
this helpful
I would like to leave a HUGE mention for Oliver McClellan within 30hrs he had us accepted with a property, He has provided myself and mum with a wonderful stress free experience. He also wanted us to give him a follow up call when I gave the happy news to my mum. Who is thrilled no end....
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Comment on agent fees
very reasonable fees compared to other agents who charge a fee for more than one applicant
Was this helpful? Yes
By: Penny Graham
Nov 01, 2017
View all comments (1)
Hi Kerry & Susanne. Thank for for your great review of the service that my colleague Oliver McClellan has provided to you both. We really appreciate our tenants taking the time to give feedback on our service. Best wishes in your new home. Kind regards Penny Graham, Touchstone CPS Ltd ...
Oct 19,2017
Minithumbup
Dawn Skelton
Monty Kareem-Saad
By: 'pinky_blue'
Oct 19,2017
0 people found
this helpful
Dawn has been very helpful in helping us to end my tenancy early. She has been particularly accommodating with helping to extend the tenancy by a week when my original plans for moving had to be changed....
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Comment on agent fees
N/A
Was this helpful? Yes
By: Penny Graham
Oct 20, 2017
View all comments (1)
Hi. Thank you so much for taking the time to review our service and especially that of my colleagues, Dawn Skelton and Monty Kareem-Saad, it's much appreciated. It is always pleasing to see read such positive reviews of my colleagues and the service that they provide to our tenants. Thanks again. Kind regards, Penny Graham, Touchstone CPS Ltd ...
Oct 19,2017
Minithumbup
Monty Kareem-Saad
By: 'Emma'
Oct 19,2017
0 people found
this helpful
I am currently renting a property through touchstone and I have only ever dealt with Monty. He has always been extremely helpful and professional at all times. Whenever I have rang to discuss an issues he has been very efficient and reliable in dealing with the matter. I would definitely recommend touchstone and highly recommend Monty if wanting to rent a property....
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Was this helpful? Yes
By: Penny Graham
Oct 20, 2017
View all comments (1)
Hi Emma. Thank you for your great review of the service that you have received from my colleague, Monty. It's great to see that Monty is providing such great customer service and that he is being recognised for his work. Thank you for taking the time to post your review, it is very much appreciated and I will be sure to let Monty and his manager know. Kind regards, Penny Graham, Touchstone CPS Ltd ...
Oct 10,2017
Minithumbup
Caroline Evans
By: 'Shiang'
Oct 10,2017
0 people found
this helpful
I am very satisfied with Touchstone especially Caroline who is the main contact. She delivers a professional and smart service and she is willing to help. I strongly recommend this company....
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Was this helpful? Yes
By: Penny Graham
Oct 10, 2017
View all comments (1)
Hi Shiang. Thank you so much for your wonderful review of our service and especially that of my colleague, Caroline, in our London Office. It's always great to read such reviews, so thank you for taking the tie to leave your review, it is much appreciated. Kind regards Penny Graham, Touchstone CPS Ltd ...
Oct 03,2017
Minithumbup
Shirley Driver
By: 'Karen Clack'
Oct 03,2017
0 people found
this helpful
Shirley has restored my faith in touchstone always helpful pleasant and professional -nothing too much trouble would recommend her every time...
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Comment on agent fees
Fees are very high in comparison to other agents
Was this helpful? Yes
By: Penny Graham
Oct 03, 2017
View all comments (1)
Hi Karen. Thank you for taking the time to review the service that you have received from Touchstone and especially my colleague, Shirley Driver, it's much appreciated. I have worked with Shirley for several years and know her work ethic so it's great to see that recognised. Thanks again. Kind regards Penny Graham, Touchstone CPS Ltd. ...
Oct 01,2017
Minithumbup
Monty Kareem-Saad
By: 'Wonderful service'
Oct 01,2017
0 people found
this helpful
Mr Kareem-Saad has been incredibly helpful in assisting us with our flat. He is swift to respond, incredibly polite and friendly, and it has been a pleasure to correspond with him. Thank you....
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Comment on agent fees
Good
Was this helpful? Yes
By: Penny Graham
Oct 03, 2017
View all comments (1)
Hi. Thank you so much for your glowing review of the service provided by my colleague, Monty, it's much appreciated. I will be sure to pass on your wonderful comments to Monty and his manager. Kind regards Penny Graham, Touchstone CPS Ltd ...
Sep 29,2017
Minithumbup
Shirley Driver
By: 'Paul Adam'
Sep 29,2017
0 people found
this helpful
Shirley is incredibly efficient and very easy to talk to. Whenever I ask for something to be rectified at the property, she always ensures that a contractor contacts me almost immediately and sorts the issue out. It is a pleasure and a comfort having Shirley as someone to go to. I would highly recommend her....
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Comment on agent fees
Good
Was this helpful? Yes
By: Penny Graham
Sep 29, 2017
View all comments (1)
Hi Paul. Thank you for taking the time to leave such a great review of the service you have received from my colleague, Shirley Driver, it's much appreciated. I have worked with Shirley for several years and so I know that she's easy to deal with and highly efficient but it's always great to see a colleague recognised for the service they provide to our customers, so thank you. Kind regards Penny Graham, Touchstone CPS Ltd ...
Sep 29,2017
Minithumbup
Shirley Driver
Daisy Jenkins
By: 'Kesha'
Sep 29,2017
0 people found
this helpful
I have dealt with Shirley drive since 2010 and Daisy Jenkins since 2015 and quite a few other property managers over the last few years Also last year on about tenant fees changing which is begin of next year...
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Comment on agent fees
Good
Was this helpful? Yes
By: Penny Graham
Sep 29, 2017
View all comments (1)
Hi Kesha. Thank you for your 5 star review of my colleagues Shirley & Daisy, it's much appreciated. Kind regards Penny Graham, Touchstone CPS Ltd ...
Sep 28,2017
Minithumbup
Caroline Evans
By: 'Guido Santopaolo'
Sep 28,2017
0 people found
this helpful
Very professional and dedicated person, she did everything she could to move us in the flat as soon as possible, and we were in in 3 days....
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Was this helpful? Yes
By: Penny Graham
Sep 29, 2017
View all comments (1)
Hi Guido. Thank you so much for your glowing commendation of the service you received from my colleague, Caroline Evans. It is always very pleasing to see my colleagues recognised for their hard work. Kind regards Penny Graham, Touchstone CPS Ltd ...
Sep 28,2017
Minithumbup
Dawn Skelton
By: 'Mark E Derby'
Sep 28,2017
0 people found
this helpful
I rented a property from touchstone on a short lease and my first point of contact was Dawn Skeleton from the Wolverton branch she was really helpful with any questions or concerns I had with the tenancy.My lease as recently ended and another member from the Wolverton branch Charlotte helped me with the check out from the property and always contacted me back swiftly with the correct information I needed.Really helpful and professional staff with a quick move in and smooth returns with deposit m...
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Comment on agent fees
Fees were quite reasonable
Was this helpful? Yes
By: Penny Graham
Sep 29, 2017
View all comments (1)
Hi Mark. Many thanks for your review of our service and especially that received from both Dawn and Charlotte. It's great to see colleagues recognised for their work, so thank you for taking the time to leave your review. Kind regards Penny Graham, Touchstone CPS Ltd ...
Sep 22,2017
Minithumbup
Monty Kareem-Saad
By: 'Alex/Mavra'
Sep 22,2017
0 people found
this helpful
My elderly mother lives in a rented property that is managed by this agent. She has been living there for over 25 years and since then the agents changed hands many times. The landlord is Tescos and does absolutely nothing to the property, it is decaying, rotten, full of damp, ceilings (kitchen) that are due to cave in since the damp has taken its toll, gutters that are overflown and problematic and the list can go on much over the words one is allowed to write on here. I guess Tescos have a b...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Penny Graham
Sep 22, 2017
View all comments (1)
Hi Alex. Thank you so much for your glowing commendation of my colleague, Monty. I was delighted to read your comments and have forwarded your review to Monty's managers so that Monty receives the recognition that he deserves. Thanks again. Kind regards, Penny Graham, Touchstone CPS Ltd ...
Sep 21,2017
Minithumbup
Matt Johnstone
Matt Achilles
By: 'Flore'
Sep 21,2017
0 people found
this helpful
Excellent service. We always got replies from our requests within a couple of hours. Matt has always made sure we were attended on as promptly as possible. I would totally recommend....
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Was this helpful? Yes
By: Penny Graham
Sep 22, 2017
View all comments (1)
Hi Flore. Thank you for taking the time to review of our service and especially that given by my colleagues, Matt Johnstone & Matt Achilles, it's much appreciated. Kind regards, Penny Graham, Touchstone CPS Ltd ...
Sep 20,2017
Minithumbup
Shirley Driver
By: 'Marie fitzgerald'
Sep 20,2017
0 people found
this helpful
Shirley has always been very professional with a very positive attitude nothing was ever to much trouble for her, she really is an asset to your company. Please pass my comments on to her. Thank you....
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Was this helpful? Yes
By: Penny Graham
Sep 20, 2017
View all comments (1)
Hi Marie. Many thanks for your glowing review of my colleague, Shirley Driver. It is very much appreciated and it is always great to see a colleague recognised for their hard work. I will be happy to pass on your comments to both Shirley and our management team. Thanks again. Best wishes, Penny Graham, Touchstone CPS Ltd ...
Sep 18,2017
Minithumbup
Tiryn Parry E
By: 'Ian Hawkridge'
Sep 18,2017
0 people found
this helpful
I contacted Touchstone (Milton Keynes Branch) yesterday (12 Sept) concerning a problem with one of their properties, blocked gutters, which was causing rainwater to run down the exterior of my own property. After explaining the problem to Tiryn, she said that she would deal with it straight away. Well 24 hours later the contractors arrived to clear the gutters, so you can't get better than that fpr service. Many thanks to both Tiryn and Touchstone. Ian Hawkridge...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Penny Graham
Sep 19, 2017
View all comments (1)
Hi Ian. Many thanks for your review of Touchstone's service and especially that of my colleague, Tiryn. It's always great to see a colleague recognised for their hard work, so thank you for taking the time to leave a review, it's much appreciated. Kind regards Penny Graham, Touchstone CPS Ltd ...
Sep 10,2017
Minithumbup
Monty Kareem-Saad
Monty Kareem-Saad
By: 'Zac'
Sep 10,2017
0 people found
this helpful
I want to say massive thanks to this man. Always very helpfull with great attitude. He knows how to sorted out the problem's. I'm very happy that he is our agent. Really recommend him....
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Comment on agent fees
Excellent
Was this helpful? Yes
By: Penny Graham
Sep 12, 2017
View all comments (1)
Hi Zac. Many thanks for taking the time to review our service and particularly that of my colleague, Monty, it's much appreciated. Kind regards, Penny Graham, Touchstone CPS Ltd ...
Sep 01,2017
Minithumbup
Shirley Driver
By: 'Lou'
Sep 01,2017
0 people found
this helpful
Great and friendly service. Always replying to emails quickly and very professional. Miles better than previous letting agents used in the past....
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Comment on agent fees
Fair fees, and always knew what I was paying for and why.
Was this helpful? Yes
By: Penny Graham
Sep 06, 2017
View all comments (1)
Hi Lou. Thank you for taking to time to review our service and especially for recognising my colleague, Shirley Driver, for her hard work. Thanks again. Kind regards, Penny Graham, Touchstone CPS Ltd ...
Sep 01,2017
Minithumbup
Harley Jones
By: 'J & N Eastbourne'
Sep 01,2017
0 people found
this helpful
I reported a fault with our oven which manifested itself on the Friday evening of a Bank Holiday weekend! Unfortunately, we had to forego a family roast lunch over the weekend but was more concerned that I needed to do some baking for a local charity I am involved with in the next week. Having reported this to Harley on the Tuesday morning she took the situation on board and we were contacted that afternoon by a contractor who arrived at 9.15 on Wednesday - armed with a heating element for the ...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Penny Graham
Sep 06, 2017
View all comments (1)
Hi Mr & Mrs Eastbourne. Thank you so much of your glowing review of my colleague, Harley Jones, and the service that you've received recently. It is always a pleasure to see a colleague recognised for their hard work, so thank you for taking to the time to write your review, it's much appreciated. Kind regards Penny Graham, Touchstone CPS Ltd ...
Aug 29,2017
Minithumbup
Jane Kosky
By: 'Jean Merry'
Aug 29,2017
0 people found
this helpful
Nothing but helpful in what I found myself in a difficult situation having to vacate and juggle family issues Thank you to you all including Mela...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Penny Graham
Sep 06, 2017
View all comments (1)
Hi Jean. Thank you so much for your great review of the service you have received from Touchstone and especially, Mela, it's much appreciated. Kind regards Penny Graham, Touchstone CPS Ltd ...
Aug 25,2017
Minithumbup
Dawn Skelton
By: 'Lydia Grattan'
Aug 25,2017
0 people found
this helpful
Throughout our time renting our current property from Touchstone, we have been genuinely impressed with how fantastic we have been treated by the staff in the Milton Keynes office, especially Dawn. Dawn Skelton has been our go-to person if there have been any problems or issues come up with the property and she never fails to impress us with how promptly she addresses things. She is always understanding, personable, conscientious and genuinely lovely to speak with. Should we chose to move on fr...
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Comment on agent fees
Very reasonable
Was this helpful? Yes
By: Penny Graham
Aug 29, 2017
View all comments (1)
Hi Lydia. Many thanks for taking the time to review both our service and your contact with my colleague, Dawn Skelton, it's much appreciated. It's always great to see a colleague recognised for their work, thank you. Kind regards Penny Graham, Touchstone CPS Ltd ...
Aug 21,2017
Minithumbup
Kelly Fordham
By: 'Tim Jonas'
Aug 21,2017
0 people found
this helpful
Initially I had a little trouble making contact with your office on the numbers I had, but when I made contact with Kelly Fordham, she took the issues I had, on board, dealt with them efficiently and kept in contact with me to keep me informed about her progress. She was a pleasure to deal with !!!!...
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Comment on agent fees
Fair
Was this helpful? Yes
By: Penny Graham
Sep 06, 2017
View all comments (1)
Hi Tim. Thank you for taking the time to review our service and especially for your commendation of my colleague, Kelly Fordham, it's always great to see a colleague recognised for their work. Thanks again. Kind regards, Penny Graham, Touchstone CPS Ltd ...
Aug 18,2017
Minithumbup
Holly Thwaites
By: 'Hayley'
Aug 18,2017
0 people found
this helpful
I would just like to say I'm really happy with the service provided with both parties involved, everyone was really efficient with the whole process and especially keeping me up to date thorough out. I was surprised and happy with how quickly you got me into the property....
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Comment on agent fees
Good
Was this helpful? Yes
By: Penny Graham
Sep 06, 2017
View all comments (1)
Hi Hayley. Thank you for taking the time to review our service and especially for recognising my colleague, Holly, for her hard work, it's much appreciated. Thanks again and kind regards, Penny Graham, Touchstone CPS Ltd ...
Aug 16,2017
Minithumbup
By: 'Naomi'
Aug 16,2017
0 people found
this helpful
Contacted Touchstones today with regards to rent and spoke to with one of their agents Gemma who was extremely helpful and polite and informative. Overall brilliant service...
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Was this helpful? Yes
By: Penny Graham
Aug 18, 2017
View all comments (1)
Hi Naomi. Thank you so much for taking the time to review our service and for your kind comments about my colleague, Gemma. It's much appreciated. Kind regards Penny Graham, Touchstone CPS Ltd ...

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Last updated at 3:06 PM 13/10/2017 by Penny Graham

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Last updated at 3:06 PM 13/10/2017 by Penny Graham

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Bath
2 Crescent Office Park Clarks Way, Bath BA2 2AF
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Stanley HouseThe BoulevardClarence Dock, Leeds LS10 1PZ
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London
80 Cheapside, London EC2V 6EE
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Wolverton
55 Triangle Building, Wolverton Park Road, Milton Keynes MK1 1QT
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