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Touchstone CPS Ltd

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Properties for Sale
Properties to Rent

“ Very good services... ”

Aug 14,2018
Minithumbup
By: 'Cristina'
Aug 14,2018
0 people found
this helpful
Great work for Susan! Very quick at responding . We received a lot of help and support. I would highly recommend!...
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Comment on agent fees
Very understanding
Was this helpful? Yes

“ Concise & sound... ”

Aug 07,2018
Minithumbup
By: 'Charly'
Aug 07,2018
1 people found
this helpful
Tiryn was spot on with communication and information passed to me over the phone. Her calm, friendly manner was very much appreciated! Salutes and big thank yous to her!...
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Comment on agent fees
The fees were reasonable and affordable.
Was this helpful? Yes

“ Totally professional and approachable property management.... ”

Aug 07,2018
Minithumbup
By: 'Andrew Ward'
Aug 07,2018
0 people found
this helpful
We have worked with Touchstone CPS for around two years now and have found them to be a very professional property management company. Our link to the company, Crystal Winter, is extremely knowledgeable, helpful and approachable and goes out of her way to make sure ...
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Comment on agent fees
Fee structure seems to be very reasonable and fair.
Was this helpful? Yes

“ Efficiently dealt with... ”

Aug 03,2018
Minithumbup
By: 'G'
Aug 03,2018
0 people found
this helpful
I have been. Wet impressed with the way that jade has dealt with a number of issues :- hit water,general maintainance, furniture package , She has been efficient with updates and ensured that I have been kept in the loop Grateful thanks...
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Comment on agent fees
Na
Was this helpful? Yes
By: Penny Graham
Aug 03, 2018
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Hi. Thank you for taking the time to review the service that you have received from my colleague, Jade Grant. To see Jade's hard work acknowledged and appreciated is very satisfying for all concerned, so I will be sure to pass on your comments to both Jade and her manager. Thanks again, it is much appreciated. Kind regards Penny Graham Touchstone CPS Ltd ...

“ Great experience!... ”

Aug 03,2018
Minithumbup
By: 'Daria'
Aug 03,2018
0 people found
this helpful
Susan was extremely helpful with every aspect of tenancy agreement preparation; responded to emails quickly and her overall positive outlook made it a pleasant experience!...
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Was this helpful? Yes
By: Penny Graham
Aug 03, 2018
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Hi Daria Thank you for leaving such a positive review about the service that you have received from my colleague, Susan. It is much appreciated and well deserved. Thanks again. Kind regards Penny Graham Touchstone CPS Ltd ...

“ Great support... ”

Jul 31,2018
Minithumbup
By: 'Jumanah'
Jul 31,2018
0 people found
this helpful
I would like to thank Jade Grant for her great support and effort to this while she was doing her best to speed up the process for us to move in the property. It did take a while for the papers to be done by ...
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Comment on agent fees
Great
Was this helpful? Yes
By: Penny Graham
Jul 31, 2018
View all comments (1)
Hi Jumanah Thank you for taking the time to provide a review of our service but particularly for your great comments about my colleague, Jade Grant, it's deserved and much appreciated. I will be sure to let Jade and her manager know. Thanks again. Kind regards Penny Graham Touchstone CPS Ltd ...

“ will never recommend this company! horrible experience... ”

Jul 30,2018
Minithumbup
By: 'Shannon'
Jul 30,2018
1 people found
this helpful
Company is an absolute joke. The dangers that were left within the house were completely unacceptable within a rented property. This led to myself having to pay out of my own pocket to fix a badly damaged ceiling due to being completely saturated due to ...
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Was this helpful? Yes
By: Penny Graham
Jul 31, 2018
View all comments (1)
Hi Shannon, I have read your comments above and am extremely concerned at the comments that you have made. Please could you email me, penny.graham@touchstonecps.com, with details of the office you were dealing with and the property that this matter relates to. Once I have this information, I will be able to investigate the matter further for you. I look forward to hearing from you in due course. Kind regards Penny Graham Touchstone CPS Ltd ...

“ Extremely helpful... ”

Jul 25,2018
Minithumbup
By: 'Muna Ali'
Jul 25,2018
2 people found
this helpful
Amy has been great and very helpful from our very first email exchange. She always replies to my queries quickly and is efficient....
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Was this helpful? Yes
By: Penny Graham
Jul 27, 2018
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Hi Muna Ali Thank you for your wonderful review of the service you have received from my colleague, Amy Goodlass. It's always pleasing to read such positive reviews about my colleagues, so thank you for taking the time to do so, it's much appreciated. I'll be sure to let Amy know. Kind regards Penny Graham Touchstone CPS Ltd ...

“ A joy to deal with... ”

Jul 24,2018
Minithumbup
By: 'Ian Lamb'
Jul 24,2018
0 people found
this helpful
Having rented many flats in my time, I have to say that Touchstone (and particularly Lynsey) has been the easiest and most professional agency I have ever had to deal with. Nothing has been too much trouble and a complicated process has been made to ...
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“ Customer relations / service... ”

Jul 21,2018
Minithumbup
By: 'Alan Hudson'
Jul 21,2018
0 people found
this helpful
Lisa has always gone above and beyond what I would normally expect - she has spent time and effort in dealing with what at times have been complex financial issues relating to a property my stepson was renting. - as a representative of Touchstone Lisa ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Penny Graham
Jul 24, 2018
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Hi Alan. Thank you for taking the time to review of our service but particularly for your glowing commendation of the customer service shown by my colleague, Lisa. It is always great for me to see my colleagues recognised in this way, so thank you, it is much appreciated. Kind regards Penny Graham Touchstone CPS Ltd ...

“ Really helpful... ”

Jul 18,2018
Minithumbup
By: 'Nadine Lewis'
Jul 18,2018
1 people found
this helpful
Great customer service, respond to e-mails really quickly, and have kept me up to date with the application process. Have answered any questions Ive had without a problem....
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Was this helpful? Yes
By: Penny Graham
Jul 20, 2018
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Hi Nadine Thank you so much for taking the time to review Touchstone and our service, it's much appreciated. I will pass on your comments to the Team. Thanks again. Kind regards Penny Graham Touchstone CPS Ltd ...

“ Prompt Action... ”

Jul 14,2018
Minithumbup
By: 'Rebecca'
Jul 14,2018
0 people found
this helpful
Beth has been a breath of fresh air as property manager for Touchstone. She has acted quickly and professionally to my concerns and problems, and has helped to resolve issues previously raised where no response or action was taken. She is a pleasure to deal ...
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Was this helpful? Yes
By: Penny Graham
Jul 17, 2018
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Hi Rebecca. Thank you for taking the time to give a review. Your commendation of my colleague, Beth, is much appreciated and deserved. Thanks again. Kind regards Penny Graham Touchstone CPS Ltd ...

“ Seamless Service... ”

Jul 11,2018
Minithumbup
By: 'Shiang Lee'
Jul 11,2018
0 people found
this helpful
I have been dealing with Johnstone since 2014. He has always been very helpful with the daily maintenance issues and I am impressed by his efficiency and professionalism. More than that, he is also willing to help to provide professional suggestions in the property industry, which ...
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Was this helpful? Yes
By: Penny Graham
Jul 13, 2018
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Hi Shiang, Thank you for taking the time to review our service but especially for your glowing commendation of my colleague, Matt Johnstone. Matt works hard to provide our customers with a professional service and so it is very pleasing to see his endeavours rewarded with such a great review, thank you. Kind regards Penny Graham Touchstone CPS Ltd ...

“ First Class Service... ”

Jul 10,2018
Minithumbup
By: 'Robnette'
Jul 10,2018
0 people found
this helpful
We received first class attention and service throughout our whole rental process. Lynsey was helpful at all times and always willing to discuss and resolve any queries....
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Comment on agent fees
A fair fee system that charges a sensible amount unlike some agents who charge fees for anything they possibly can.
Was this helpful? Yes
By: Penny Graham
Jul 13, 2018
View all comments (1)
Hi Robnette, Thank you for taking the time to review our company but especially for your comments about the great service you received from my colleague, Lynsey. It is always great to see my colleagues recognised for their hard work, so thank you. Kind regards Penny Graham Touchstone CPS Ltd ...

“ Absolute life saver... ”

Jul 07,2018
Minithumbup
By: 'Olivia Moran'
Jul 07,2018
3 people found
this helpful
This woman needs a pay rise! The dedication she had to my partner and I getting into a flat in Birmingham was amazing. She did it in such a quick time considering the estate agents Connells were not so efficient. Nothing was too much to ...
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Was this helpful? Yes
By: Penny Graham
Jul 13, 2018
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Hi Olivia, Thank you so much for your wonderful review of the service you received from my colleague, Amy, it is much appreciated. I confirm that I have passed on your comments to her manager to feed back to Amy. Thanks again. Kind regards Penny Graham Touchstone CPS Ltd ...

“ Excellent... ”

Jul 06,2018
Minithumbup
By: 'Margaret Fox'
Jul 06,2018
1 people found
this helpful
I can honestly say excellent to all dealings with Lynsey. The whole rental process and mass of paperwork was made clear and understandable by her efficient and professional help. She always responded to any query promptly with a very pleasant manner. Because of her I ...
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Was this helpful? Yes
By: Penny Graham
Jul 13, 2018
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Hi Margaret, Wow! What a great review about the service you received from my colleague, Lynsey. I know that Lynsey works hard to make the lettings process as smooth as possible for our customers, so to see her hard work recognised is wonderful and deserved. Thanks again. Kind regards Penny Graham Touchstone CPS Ltd ...

“ Apartment Rental... ”

Jul 05,2018
Minithumbup
By: 'Sentosa'
Jul 05,2018
0 people found
this helpful
Lynsey went over and above to make our rental application go smoothly. Always helpful and quick to answer any questions I may have had. Nothing was too much trouble always pleasent and cheerful....
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Comment on agent fees
very reasonable fees
Was this helpful? Yes
By: Penny Graham
Jul 13, 2018
View all comments (1)
Hi Sentosa, Thank you for taking the time to review the service that you received recently from my colleague, Lynsey, it is much appreciated. Kind regards Penny Graham Touchstone CPS Ltd ...

“ Miss... ”

Jul 05,2018
Minithumbup
By: 'Sue hannaford'
Jul 05,2018
0 people found
this helpful
Terri peters has always been extremely pleasent and helpful when ever I have needed to ring her,and I always found her very efficient...
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Was this helpful? Yes
By: Penny Graham
Jul 17, 2018
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Hi Sue Thank you for taking the time to provide a review for Touchstone. Your comments and commendation of Terri is much appreciated and well deserved. Thanks again. Kind regards Penny Graham Touchstone CPS Ltd ...

“ Best Property Manager... ”

Jul 03,2018
Minithumbup
By: 'Owain - Bracken Way'
Jul 03,2018
0 people found
this helpful
Although Katrina hadn't been Property Manager to my property for long, her conduct at all times has straddled that fine line between professional and friendly and set a standard as to how that relationship ought to be. For potentially the first time in my ...
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Was this helpful? Yes
By: Penny Graham
Jul 06, 2018
View all comments (1)
Hi Owain Thank you for taking the time to review our service and particularly for your comments about my colleagues, Katrina and Daisy, it's much appreciated. It's always great to see my colleagues recognised for their hard work and I will be sure pass your comments onto both. Thanks again. Kind regards Penny Graham Touchstone CPS Ltd ...

“ Very Professional and Quick... ”

Jun 26,2018
Minithumbup
By: 'J'
Jun 26,2018
1 people found
this helpful
I was attempting to rent a property, and coming straight out of university, never having rented alone before, it was a little daunting. Fortunately, the staff here seem very professional and timely - I cannot stress enough how important this is, as waiting around for ...
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Comment on agent fees
The fees, although high at a first glance, seemed about normal or even lower-than-normal for the type of property I looking to rent in the area. The only part that felt perhaps higher than normal was the referencing fee - but my understanding is that they outsource this to another company, and I am not familiar with the rates that professional referencing services charge, so it may well be completely reasonable. I was pleasantly surprised to not be charged extra for having a guarantor reference-checked also.
Was this helpful? Yes
By: Penny Graham
Jul 02, 2018
View all comments (1)
Hi J. Thank you for taking the time to review our company, it is much appreciated. I am delighted that you found our colleagues professional and the process smooth, that's great to see. Enjoy your new home. Kind regards Penny Graham Touchstone CPS Ltd ...

“ Letting Property... ”

Jun 24,2018
Minithumbup
By: 'Laura'
Jun 24,2018
0 people found
this helpful
Crystal was amazing while trying to rent a property just outside Cambridge. She was responsive, informative and really helpful. We really appreciated her help....
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Comment on agent fees
Good
Was this helpful? Yes
By: Penny Graham
Jun 26, 2018
View all comments (1)
Hi Laura. Thank you so much for taking the time to write your glowing commendation of my colleague, Crystal, it is much appreciated. Crystal is a valued member of the team and will be delighted to read this review. However, it would appear that the Star Rating system didn't work on this occasion, as it is showing just 1 star which isn't consistent with the review. Please could you contact me on penny.graham@touchstonecps.com to confirm if you are happy to amend this. Many thanks. Kind r ...

“ Wonderful... ”

Jun 21,2018
Minithumbup
By: 'Jim Alexander'
Jun 21,2018
0 people found
this helpful
Alex Harrison has been wonderful - the support and guidance provided was swift and very professional. It felt like nothing was too much trouble. A very positive experience! :) I would definitely be delighted to recommend this organisation to family, friends, colleagues etc....
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Comment on agent fees
fees seem very reasonable for the service provided.
Was this helpful? Yes
By: Penny Graham
Jun 22, 2018
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Hi Jim. Thank you so much for your glowing commendation of my colleague, Alex Harrison. It's wonderful to see Alex's hard work recognised and appreciated. So, thank you for taking the time to leave your review, it is much appreciated. Kind regards Penny Graham Touchstone CPS Ltd ...

“ Great Work!... ”

Jun 14,2018
Minithumbup
By: 'M'
Jun 14,2018
0 people found
this helpful
Great work from Susan and Caroline. Great communication and fast responses. They had an answer for every question we had. Polite, respectful and efficient. I would definitely recommend Susan and Caroline to anyone who is looking to rent in the areas that they cover. Keep ...
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Was this helpful? Yes
By: Penny Graham
Jul 02, 2018
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Hi M. Thank you so much for your glowing commendation of my colleagues, Susan and Caroline. It's much appreciated and great to see their hard work recognised, so thank you. Kind regards Penny Graham Touchstone CPS Ltd ...

“ EFFICIENT, PROACTIVE, HELPFUL AND UNDERSTANDING... ”

May 31,2018
Minithumbup
By: 'Aaron'
May 31,2018
1 people found
this helpful
EFFICIENT, PROACTIVE, HELPFUL AND UNDERSTATING IS JUST A FEW WORDS TO DESCRIBE DAWNS SERVICE!! HIGHLY RECOMMENDED AND THANKS FOR THE SMOOTH MOVE!!...
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Comment on agent fees
Good
Was this helpful? Yes
By: Penny Graham
Jun 01, 2018
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Hi Aaron Many thanks for taking the time to review our service and more particularly for your review of my colleague, Dawn, it's much appreciated. It is always satisfying when a colleague is recognised for their service to our customers, so thank you. Kind regards Penny Graham Touchstone CPS Ltd ...

“ Great communication, very helpful... ”

May 18,2018
Minithumbup
By: 'Anthony Cross'
May 18,2018
0 people found
this helpful
Jane was the agent who handled my tenancy, and was very helpful, prompt to respond and open in her communications....
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By: Penny Graham
May 18, 2018
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Hi Anthony Thank you for taking the time to review the service received from my colleague, Jane. It's always great to see my colleagues' hard work recognised by our customers, so thank you, it is much appreciated. Kind regards Penny Graham Touchstone CPS Ltd ...

“ Great service... ”

May 17,2018
Minithumbdown
By: 'Ed'
May 17,2018
0 people found
this helpful
I was fortunate to be in contact with Samuel while looking for a flat and he was kind enough to show me the same flat twice. He was very responsive and transparent and not remotely pushy, which was refreshing. I felt very confident that this ...
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Was this helpful? Yes
By: Penny Graham
Jun 01, 2018
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Hi Ed, Thank you so much for taking the time to review our service but particularly for your comments regarding my colleague, Sam. I will ensure that your comments feedback to Sam. Many thanks. Kind regards Penny Graham Touchstone CPS Ltd ...

“ Retirement Apartment... ”

May 10,2018
Minithumbup
By: 'Lorraine Bailey'
May 10,2018
0 people found
this helpful
I found the staff at Touchstone to be incredibly helpful, in particular Lynsey. Nothing was insurmountable making the whole process of acquiring an apartment for my elderly mother a relatively stress free task. Thankyou!...
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Comment on agent fees
Good
Was this helpful? Yes
By: Penny Graham
May 10, 2018
View all comments (1)
Hi Lorraine Many thanks for taking the time to review our business and especially for your comments about the service you received from my colleagues in Retirement Rentals, it's much appreciated. We very much hope that your mother enjoys her new home. Kind regards Penny Graham Touchstone CPS Ltd ...

“ Fantastic to deal with... ”

May 04,2018
Minithumbup
By: 'Liam Challoner'
May 04,2018
0 people found
this helpful
Dealt with all my enquiries quick and effectively would definitely recommend to anyone looking to let anywhere around the UK....
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Comment on agent fees
Very open on the fee of rental and deposit needed for my flat.
Was this helpful? Yes
By: Penny Graham
May 08, 2018
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Hi Liam. Thank you for taking the time to leave your review of our service and particularly for highlighting my colleague, Holly. It's always great to see and much appreciated. Kind regards Penny Graham Touchstone CPS Ltd ...

“ Excellent service... ”

Apr 24,2018
Minithumbup
By: 'Mrs Kent'
Apr 24,2018
0 people found
this helpful
Lynsey was extremely efficient and all documents were sent out immediately. She arranged the viewing with the Estate Manager and was on available to answer any questions I had or would check with the Estate Manager if needed. The home we visited and the Manager ...
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Comment on agent fees
Fees were stated up front and were fair.
Was this helpful? Yes
By: Penny Graham
Apr 24, 2018
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Hi Mrs Kent. Thank you so much for leaving such a wonderful review about the service that you received from my colleague, Lynsey Parsons, it's much appreciated. Kind regards Penny Graham Touchstone CPS Ltd ...

“ Review... ”

Apr 04,2018
Minithumbup
By: 'Amy'
Apr 04,2018
0 people found
this helpful
Caroline was wonderful! Very friendly and accommodating. She was always on time and returned all phone calls promptly. She was a delight! Sue was also lovely and easy to deal with but was delayed on sending through a few items. Overall though she was very ...
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Was this helpful? Yes
By: Penny Graham
Apr 13, 2018
View all comments (1)
Hi Amy. Thank you for taking the time to give a review of Touchstone's service and especially your great comments about my colleagues, Caroline and Susan. I know how hard they both work to provide great service to our customers, so it's great to see this recognised. Thanks again. Kind regards Penny Graham Touchstone CPS Ltd ...

ARLA RICS NALS TPOS TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 0 103 15 0 0 0 0 12 2

Agent Fees

No fees set.
Last updated at 1:59 PM 17/07/2018 by Penny Graham

Complaints Procedure

No procedure set.
Last updated at 1:59 PM 17/07/2018 by Penny Graham

Awards won by Touchstone CPS Ltd

Individual Branch Awards


Bath
2 Crescent Office Park Clarks Way, Bath BA2 2AF
(82)
Leeds
Stanley HouseThe BoulevardClarence Dock, Leeds LS10 1PZ
(18)
London
80 Cheapside, London EC2V 6EE
(13)
show all branches (6)
Office 1
1 Hay Aveune, Edinburgh EH16 4RW
(0)
Retirement Rentals
Retirement Rentals, 2 Crescent Office ParkClarks Way, Bath BA2 2AF
(6)
Wolverton
55 Triangle Building, Wolverton Park Road, Milton Keynes MK1 1QT
(37)


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