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London, WC1X

4.4/5, 27 Reviews
85% Recommended

0% letting valuation accuracy

89% letting fee satisfaction

Contact Us
We’re Touchstone. Renting is changing and we’re the professionals helping to shape that change. We’ve been in business for nearly 30 years, managing all kinds of properties across the UK, from city centre apartments for young professionals to suburban semis for working families. With us, you’re in safe, experience
d hands. If you are experiencing maintenance issues, please contact us either by calling us or via email: feedback@touchstoneresi.co.uk with details of your property and any outstanding issues. Thank you.
Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Letting0%89.00%£750£4,300
Areas covered
  • London
Address

Touchstone CPS Ltd
305 Grays Inn RoadLondon, Greater London
WC1X 8QR
01225 838 490

Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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Touchstone CPS Ltd Branches (View All 4)
Not usually a fan of estate ...

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5 Star Review

By : 'Atif'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NG1

22 Apr 2021
People found this helpful0

Not usually a fan of estate agents,, but it's been a pleasure renting through Touchstone and their wider team. Would highly... Read Full Review

Comments (1)
Was this helpful?:

By : Penny Graham

26 Apr 2021

Hi Atif Thank you so much for your 5-star rating and wonderful review of the service that you received recently from Touchstone, it's very much appreciated. Thanks again. Kind...

When we took the property on ...

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1 Star Review

By : 'Amanda'
Services : Letting( As a Tenant )
Rent PCM : £1250
Would you recommend ? : No
Postcode : BS34

27 Jan 2021
People found this helpful0

When we took the property on it was filthy! Covid meant we could not attend the handover In person and had only viewed the property online. I took lots of photos and emailed them to Touchstone-who claimed it HAD been cleaned, not surprisingly they weren't interested. A different story on... Read Full Review

Comments (1)
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By : Amanda Lynden

5 Apr 2021

TDS have ruled in our favour and returned our full deposit- obviously the photo evidence we kept showed them exactly how this property was handed over to us, which did not correlate with the...

Arrogant and contemptible ...

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1 Star Review
UserName

Matthew

By : 'Andrew'
Services : Letting( As a Tenant )
Rent PCM : £2816
Would you recommend ? : No
Postcode : W2

2 Feb 2020
People found this helpful0

Paid £650/wk for a one bedroom that was provided in an unclean state at move-in date. I dealt with Mr Matthew Achilles and Mr Matthew Johnston who both had the arrogance to attempt to make it my problem to resolve. Stay away from these... Read Full Review

Comments (1)
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By : Penny Graham

4 Feb 2020

Hi Andrew I am sorry that upon move-in you found the cleanliness of your new home was below our usual standard. Since writing your review, I understand that you have again corresponded with...

Caroline Evans is the best. ...

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5 Star Review
UserName

Caroline

By : 'Punita'
Services : Letting( As a Tenant )
Rent PCM : £4300
Would you recommend ? : Yes
Postcode : W2

8 Jan 2020
People found this helpful0

Caroline Evans is the best. We worked with Caroline Evans and she was the best. Extremely professional, polite, understanding and helpful. She was very efficient as she helped us get into the property we had liked ensuring all necessary documentation was submitted in a timely manner, but also... Read Full Review

Comments (1)
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By : Penny Graham

24 Jan 2020

Hi Punita Wow! Thank you so much for your glowing commendation of my colleague, Caroline Evans, and the service that she has provided to you recently. Having worked with Caroline for several...

I am a very new tenant of a ...

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5 Star Review
UserName

Susan

By : 'Lydia'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W9

28 Oct 2019
People found this helpful0

I am a very new tenant of a property managed by Touchstone CPS. I can only comment on the move-in process at this time, but it went very smoothly! Susan was a pleasure to liaise with - she gave me all the information I needed, in a timely manner, and was very responsive throughout the... Read Full Review

Comments (1)
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By : Penny Graham

1 Nov 2019

Hi Lydia Thank you for your wonderful commendation of my colleague Susan Lywood's handling of your recent move. Having for worked with Susan, I know her to be friendly and knowledgable, so it is...

Excellent experience, ...

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5 Star Review

By : 'Indrek'
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : W1F

5 Aug 2019
People found this helpful0

A huge thank you to Susan Lywood for making our move into a new flat so stress free. She has been very professional and friendly. Couldn’t ask more from a property manager. Excellent experience, highly... Read Full Review

Comments (1)
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By : Penny Graham

6 Aug 2019

Thank you so much for your 5 star rating and wonderful comments about your recent experience dealing with my colleague Susan Lywood. It's always pleasing to hear such positive feedback about my...

Move in to Touchstone's ...

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5 Star Review
UserName

Susan

By : 'Enzo'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W9

23 Jan 2019
People found this helpful0

My partner and I recently moved in to a Touchstone's property. Our experience has been a very pleasant and stress -free one, thanks to the professional and prompt arrangements managed by the property manager Susan Lywood. Susan has been very helpful, kind and attentive, making sure we were... Read Full Review

Comments (1)
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By : Penny Graham

29 Jan 2019

Hi Enzo Thank you for providing your wonderful review of the service provided by my colleague, Susan Lywood. Having worked with Susan for a few years, I know that she works hard to provide her...

Very positive ...

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5 Star Review
UserName

Caroline

By : 'Mitch'
Services : Letting( As a Tenant )
Rent PCM : £2383
Would you recommend ? : Yes
Postcode : N1

18 Jan 2019
People found this helpful0

Caroline made our move into a new flat completely seamless. She was professional, responsive and friendly, and went out of her way to make sure everything went smoothly. Couldn't recommend her more highly - thanks... Read Full Review

Comments (0)
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Top notch service from Sue ...

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5 Star Review
UserName

Susan

By : 'Steven'
Services : Letting( As a Tenant )
Rent PCM : £856
Would you recommend ? : Yes
Postcode : SW1V

13 Jan 2019
People found this helpful0

I recently moved in to one of Touchstone's properties and love the fact you have a direct line straight through to a property manager (in my case Sue Lywood) and no endless call waiting/options buttons. Proper customer service and she has been so quick to deal with any issue I noticed at... Read Full Review


Comments on Agent Fees

Good

Comments (1)
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By : Penny Graham

18 Jan 2019

Hi Steven Thank you so much for your wonderful review of the service you received from my colleague, Sue Lywood. I've worked with Sue for some time now and I know she works hard to ensure that her ...

Thanks ...

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4 Star Review

By : 'Andrew'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE11

4 Dec 2018
People found this helpful0

Thanks very much to Gail for all her help on progressing my tenancy. She was always very responsive to any questions or queries, which helped make it a smooth... Read Full Review

Comments (1)
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By : Penny Graham

5 Dec 2018

Hi Andrew Thank you for submitting your review of Touchstone's service and especially for your comments about my colleague, Gail. It's great to provide the teams with such positive feedback, so...

Quick, informative and ...

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5 Star Review
UserName

Susan

By : 'Sophie'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW17

19 Nov 2018
People found this helpful0

Susan was very prompt when responding. Any questions we had she answered in a extremely informative manner and made us feel at ease leading up to the stressful moving in period! Thank you Susan... Read Full Review

Comments (1)
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By : Penny Graham

27 Nov 2018

Hi Sophie Thank you for taking the time to review Touchstone and in particular the service you received from my colleague, Susan. It is always a pleasure to see a colleague recognised for their...

Excellent ...

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5 Star Review
UserName

Susan

By : 'Robert'
Services : Letting( As a Tenant )
Rent PCM : £910
Would you recommend ? : Yes
Postcode : RH10

23 Oct 2018
People found this helpful0

Very professional service. Everything was done online so it was convenient for me. All the documents were very transparent and written not only for lawyers. Susan was very helpful at every step of the whole... Read Full Review

Comments (1)
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By : Penny Graham

26 Oct 2018

Hi Robert Thank you for reviewing Touchstone, it's much appreciated. I am pleased that you found our our service convenient and professional. Thank you also for taking the time to highlight...

Really helpful with noise ...

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5 Star Review
UserName

Gail

By : 'Sarah'
Services : Letting( As a Tenant )
Rent PCM : £1152
Would you recommend ? : Yes
Postcode : SE11

8 Oct 2018
People found this helpful0

Gail was quick, polite and really helpful when I complained about a party that started at midnight on a Sunday evening and did not finish until 4am- ish Monday morning. She understood my worries and action-ed them... Read Full Review


Comments on Agent Fees

N/A

Comments (1)
Was this helpful?:

By : Penny Graham

9 Oct 2018

Hi Sarah Thank you for your great review of the service that you received from my colleague, Gail. It's always great to see my colleagues recognised for their hard work, so thank you for...

Very good ...

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5 Star Review
UserName

Susan

By : 'Cristina'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : 64

14 Aug 2018
People found this helpful0

Great work for Susan! Very quick at responding . We received a lot of help and support. I would highly... Read Full Review


Comments on Agent Fees

Very understanding

Comments (1)
Was this helpful?:

By : Penny Graham

21 Aug 2018

Hi Cristina Thank you for your wonderful review of the service provided by my colleague, Susan Lywood, it's much appreciated and great to see her hard work recognised by our customers. Thanks...

Great ...

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5 Star Review
UserName

Susan

UserName

Caroline

By : 'M'
Services : Letting( As a Tenant )
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : E17

14 Jun 2018
People found this helpful0

Great work from Susan and Caroline. Great communication and fast responses. They had an answer for every question we had. Polite, respectful and efficient. I would definitely recommend Susan and Caroline to anyone who is looking to rent in the areas that they cover. Keep up the hard... Read Full Review

Comments (1)
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By : Penny Graham

2 Jul 2018

Hi M. Thank you so much for your glowing commendation of my colleagues, Susan and Caroline. It's much appreciated and great to see their hard work recognised, so thank you. Kind...

Great ...

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5 Star Review

By : 'Ed'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : W12

17 May 2018
People found this helpful0

I was fortunate to be in contact with Samuel while looking for a flat and he was kind enough to show me the same flat twice. He was very responsive and transparent and not remotely pushy, which was refreshing. I felt very confident that this was a good service and I appreciate Samuel's... Read Full Review

Comments (1)
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By : Penny Graham

1 Jun 2018

Hi Ed, Thank you so much for taking the time to review our service but particularly for your comments regarding my colleague, Sam. I will ensure that your comments feedback to Sam. Many...

Review ...

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4 Star Review
UserName

Caroline

UserName

Susan

By : 'Amy'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : N18L

4 Apr 2018
People found this helpful0

Caroline was wonderful! Very friendly and accommodating. She was always on time and returned all phone calls promptly. She was a delight! Sue was also lovely and easy to deal with but was delayed on sending through a few items. Overall though she was very prompt, friendly and clear on what needed ... Read Full Review

Comments (1)
Was this helpful?:

By : Penny Graham

13 Apr 2018

Hi Amy. Thank you for taking the time to give a review of Touchstone's service and especially your great comments about my colleagues, Caroline and Susan. I know how hard they both work to...

Touchstone had less than 7 ...

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5 Star Review
UserName

Caroline

UserName

Susan

By : 'Shameer'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W2

5 Mar 2018
People found this helpful0

Touchstone had less than 7 days (!) to get me into my new property and they tasked Susan and Caroline with making that happen: Caroline - fantastic communicator, highly professional and very proactive in her approach. Susan - highly experienced, great personality and fast execution. Both a... Read Full Review

Comments (1)
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By : Penny Graham

27 Mar 2018

Hi Shameer Thank you so much for your wonderful review of our service and particularly the work of my colleagues Caroline and Susan. It is always satisfying to see my colleagues' work recognised...

Everything went really ...

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5 Star Review
UserName

Caroline

UserName

Susan

By : 'Daniel'
Services : Letting( As a Tenant )
Rent PCM : £2168
Would you recommend ? : Yes
Postcode : N1

22 Nov 2017
People found this helpful0

Everything went really smoothly and I got answers in a matter of minutes for all my questions. My situation was handled in a very professional and friendly... Read Full Review


Comments on Agent Fees

All was good on that side! Nothing out of the ordinary.

Comments (1)
Was this helpful?:

By : Penny Graham

28 Nov 2017

Hi Daniel. Many thanks for taking the time to leave a review, it is much appreciated.I was delighted to read your comments about the service you have received from Touchstone and I will ensure that...

I am very satisfied with ...

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5 Star Review
UserName

Caroline

By : 'Shiang'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W2

10 Oct 2017
People found this helpful0

I am very satisfied with Touchstone especially Caroline who is the main contact. She delivers a professional and smart service and she is willing to help. I strongly recommend this... Read Full Review

Comments (1)
Was this helpful?:

By : Penny Graham

10 Oct 2017

Hi Shiang. Thank you so much for your wonderful review of our service and especially that of my colleague, Caroline, in our London Office. It's always great to read such reviews, so thank you for...

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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please visit our website for our Complaints Procedure: https:\/\/www.touchstoneresi.co.uk\/complaints-procedure

Last updated at 6/5/2024, 7:16:20 AM by allAgents

Awards won by Touchstone CPS Ltd, London WC1X 8QR

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