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Stephenson Browne
5/5, 18 Reviews
100% Recommended
25% sales valuation accuracy
100% letting valuation accuracy
57% sales fee satisfaction
57% letting fee satisfaction
No description for branch.
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 25.00% | 56.99999999999999% | £130,000 | £240,000 |
| Lettings | 100% | 56.99999999999999% | £400 | £895 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 0 | 0 | 3 | 4 | 1 | 1 | 1 | 1 | 0 | 7 |
Address
Stephenson Browne
56 Merrial Street, Newcastle Under Lyme, Staffordshire
ST5 2AJ
01782 625734
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:15 - 17:30
- 09:15 - 17:30
- 09:15 - 17:30
- 09:15 - 17:30
- 09:15 - 17:00
- 09:00 - 16:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Social Media
Rankings
Latest Properties
No Property Found
No Property Found
Stephenson Browne Branches (View All 8)
CUSTMER ...
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2 Star Review
By : 'Frank'
Branch : Sandbach CW11, 36 High Street
Services : Letting( Admin )
Would you recommend ? : No
Postcode : CW11
21 Dec 2023
People found this helpful0
Just a quick heads up after competition of a two year rental of a property with this company in Sandbach, they seem to be more concerned with company profit than customer care so just be careful. Most things ok but the assistant Lettings Manager at the Sandbach Branch, Jennifer Moore is a disgrace ... Read Full Review
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Shocking company never thrust ...
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1 Star Review
By : 'Rob'
Branch : Crewe, 234 Nantwich Road
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : CW1
1 Apr 2021
People found this helpful1
Shocking company never thrust a word they say ... Offered on 5 properties full price .. Tell you there sold ... Read Full Review
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Bewarned truly shocking firm ...
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1 Star Review
By : 'Rob'
Branch : Crewe, 234 Nantwich Road
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : CW1
1 Apr 2021
People found this helpful3
Bewarned truly shocking firm Never trust a word they say ...Shocking never ever use them again Never ever use this company if you have an ... Read Full Review
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Always first class customer ...
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5 Star Review
By : 'Claire'
Branch : Crewe, 234 Nantwich Road
Services : Sales( As a Vendor )
Sold price : £205000
Would you recommend ? : Yes
Postcode : CW2
3 Nov 2020
People found this helpful0
Always first class customer service by Craig Jenny and their teams always attentive and get back to you asap Always pleasant and most of all ... Read Full Review
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Not use ...
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1 Star Review
By : 'Charlotte'
Branch : Stoke On Trent, 13 Crewe Road
Services : Sales( Prospective Vendor/Buyer )
Sold price : £240000
Would you recommend ? : No
Postcode : ST7
7 Sept 2020
People found this helpful0
Today was supposed to be our first experience with this company. After a missed call and a voicemail telling us to phone back the estate agents half an hour before our viewing call back X5 attempts - trying to call back 30 seconds after missed call. They finally answered and let us know after we ... Read Full Review
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If a company has a broken ...
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1 Star Review
By : 'Ó'
Branch : Sandbach CW11, 36 High Street
Services : Letting( As a Tenant )
Rent PCM : £450
Would you recommend ? : No
Postcode : CW11
3 Jun 2020
People found this helpful3
If a company has a broken product, they take it off the shelves or they look to replace it. At Stephenson Browne they put the product back on the shelves for the next sucker to walk into. Deceitful, to say the least. Sandbach was ... Read Full Review
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Very poor service, if your ...
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1 Star Review
By : 'Jo'
Branch : Crewe, 234 Nantwich Road
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : CW2
8 Mar 2020
People found this helpful1
Very poor service, if your selling your property - please think twice. I was looking to purchase a property through Stephenson Brown, I had to continually chase to confirm a second viewing and the day prior they rang to advise that the viewing was cancelled and that the property had been sold, ... Read Full Review
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This company are in charge of ...
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1 Star Review
By : 'Sylvia'
Branch : Crewe, 234 Nantwich Road
Services : Property Management
Would you recommend ? : No
Postcode : CW1
17 Jan 2020
People found this helpful0
This company are in charge of my sisters property, in the crewe office. There is a problem with the rear gate, I haves asked since last September with no response. Due to the bad winds it caused a problem and one of her careers fell over, I have again spoken to the office heated no more, my sister ... Read Full Review
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Excellent service very ...
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5 Star Review
By : 'Clare'
Branch : Newcastle Under Lyme, 56 Merrial Street
Services : Letting( As a Tenant )
Rent PCM : £525
Would you recommend ? : Yes
Postcode : ST6
4 Nov 2019
People found this helpful0
Excellent service very helpful team , can't thank Oliver and Alex for there help and speedy process highly recommended thank u very ... Read Full Review
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I arranged to view a rental ...
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1 Star Review
By : 'Michele'
Branch : Stoke On Trent, 13 Crewe Road
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £595
Would you recommend ? : No
Postcode : ST4
19 Aug 2019
People found this helpful0
I arranged to view a rental today in Trentham but had no confirmation so rang to confirm. So disappointed to be told that no I couldn't view as they'd received an application!??...I would have turned up not knowing this had I not rang...with this lack of communication I would certainly ... Read Full Review
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Highly ...
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5 Star Review
By : 'Kelly'
Branch : Sandbach, 38 High Street
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : No
Postcode : ST5
3 Dec 2018
People found this helpful0
We rented a property through Stephenson Browne and we cant thank Alex and his team enough. The communication is excellent and the support they provided us over recent months was very much appreciated. Nothing was to much trouble. Alex and his team are extremely reliable, approachable and always ... Read Full Review
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Great ...
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5 Star Review
By : 'Isaac'
Branch : Stoke On Trent, 13 Crewe Road
Services : Letting( As a Tenant )
Rent PCM : £400
Would you recommend ? : Yes
Postcode : ST4
26 Jul 2018
People found this helpful0
I have had a very positive and fulfilling experience renting with Stephensons Browne. They have been very helpful, going out of their way to help me to settle and are prompt in answering ... Read Full Review
Comments on Agent Fees
Good
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Terrible ...
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1 Star Review
By : 'Andy'
Branch : Stoke On Trent, 13 Crewe Road
Services : Sales( As a Vendor )
Sold price : £130000
Would you recommend ? : No
Postcode : ST7
18 Jun 2018
People found this helpful2
Complete waste of time from start 2 finish. They lie, have no concern for you only your money. Slow to relay important information. Did not advertise property as they say on website. Read small print before signing on the dotted line. Took our money way after contract had ended. Disgusting ... Read Full Review
Comments on Agent Fees
Bad
Comments (2)Was this helpful?:
By : Tony Browne
18 Jun 2018Im sorry to see this review. I would like to understand what exactly happened so I can look into it for you. Could you please email me on the email address provided and I will investigate. We very...
Not very responsive to emails ...
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1 Star Review
By : 'John'
Branch : Stoke On Trent, 13 Crewe Road
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : ST7
5 Oct 2017
People found this helpful2
Not very responsive to emails , lazy daisy - and after the sale they do not want to know or answer questions after the sale . Even if there had been potential breaches in ... Read Full Review
Comments on Agent Fees
Average
Comments (0)Was this helpful?:
We needed to rent a house in ...
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5 Star Review
By : 'Jan'
Branch : Stoke On Trent, 13 Crewe Road
Services : Letting( As a Tenant )
Rent PCM : £600
Would you recommend ? : Yes
Postcode : CW9
4 Aug 2017
People found this helpful0
We needed to rent a house in a hurry, and were new to Staffordshire, and Alex and team were extremely helpful and understanding; nothing was too much trouble. Alex was prompt, friendly and efficient and the tenancy went really smoothly. We would recommend for any-one needing an estate agent (buy, ... Read Full Review
Comments on Agent Fees
Very reasonable
Comments (0)Was this helpful?:
A huge thank you to Alison ...
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5 Star Review
By : 'Stacey'
Branch : Sandbach, 38 High Street
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : CW11
4 Jul 2017
People found this helpful0
A huge thank you to Alison and Allanah for being so helpful whilst I found and purchased my lovely cottage. Always a pleasure to deal with them both on the phone and face to face. Would highly recommend. Stacey ... Read Full Review
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Incompetent, unprofessional ...
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1 Star Review
By : 'Tenant'
Branch : Sandbach, 38 High Street
Services : Letting( As a Tenant )
Rent PCM : £895
Would you recommend ? : No
Postcode : CW11
16 Mar 2016
People found this helpful5
Incompetent, unprofessional amateurs. Poor regard for legalities and safety of tenants. Using incorrect agreements that have clearly been added to over the years by someone with no understanding of tenant or Landlord responsibilities. Poor understanding of legal processes. As a Landlord, I would be ... Read Full Review
What agent could do to change your mind?
Very High for the area. Usual deposit costs with other agents are the same as monthly rental, these bunch add more on top. I have heard they charge for 'management' of tenancies to landlords. Not sure what they are charging for as they certainly don't manage anything.
Comments on Agent Fees
Very High for the area. Usual deposit costs with other agents are the same as monthly rental, these bunch add more on top. I have heard they charge for 'management' of tenancies to landlords. Not sure what they are charging for as they certainly don't manage anything.
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Poor service. Rented for ...
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1 Star Review
By : 'Bac'
Branch : Stoke On Trent, 13 Crewe Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : ST7
9 Jan 2014
People found this helpful4
Poor service. Rented for nearly 4 years. They were very unprofessional they have no interest in the tenant only the landlord and the rent. Will not use them again or recomemnd them to ... Read Full Review
What agent could do to change your mind?
Been more professional and not go back on their word.
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1 - 18 of 18 items
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 10/1/2019, 3:25:33 AM by allAgents
