Roxburgh Group

Excellent professional staff who are always prepared to go the extra mile to help. They resolve problems quickly and give advice whenever necessary. I would never hesitate to use them in the Troon ... Read Full Review

Roxburgh have managed my property for over 10 years, they have always been on top of any issues or concerns and have always been a great support. They looked after the rental side while i lived abroad and then through the the house sale. I would like to give them a massive thank ... Read Full Review

Well what can I say except exceptional service from Roxburgh. From when i first decided to rent out my property over 4 years ago to selling it this week Linda and the team have been fantastic. They thoroughly vet tenants and routinely do check ups in the house to ensure the tenants are keeping the ... Read Full Review

Roxburgh have been invaluable to myself as an Investor, not only a great service to manage the tenant satisfaction to a high standard but also some incredibly insightful & valuable information on which properties I should look at. Everything is done with effortless precision and with a ... Read Full Review

Disgustingly rude staff dismissive discriminative unhelpful and ignorant..... need I go on? They need to change their bad attitude and appalling treatment of potential ... Read Full Review

I have had an excellent experience with them as a tenant over the last year. They were always helpful and responded quickly to any concerns I had. In relation to the inspections that other reviews had issues with: my inspections were done while I was at work, completely non intrusive. I would think ... Read Full Review

For 7 and a half years I have used Roxburgh to rent houses and I can't fault them at all. When we rented out first property, we found a couple of issues with this (through no fault of the landlord or Roxburgh) and they agreed to let us out of our contract early and helped up find our last ... Read Full Review

I don't know what the law is on misrepresentation of properties, but, the 'for guidance only' just doesn't excuse flat out misrepresentation/property discriptions/photos are lies. They use OLD photos from when properties are first done, then recycle them when they are ... Read Full Review

Having sold our house through Roxburgh recently, I have found them incredibly helpful from start to finish. Their fee was slightly higher than another local agent but they displayed my property on their window on the busy Ayr Street and found a buyer promptly. Jacqui dealt with things from start to ... Read Full Review

We dealt with Dawn for a few years up until February 2018 when we left a property managed by Roxburgh. She was always great and if there was ever an issue it was sorted in quick fashion. We moved to a property not managed by Roxburgh and realised just how good Roxburgh are compared to letting ... Read Full Review

I think my agents were as good as I would hope them to be. Prompt response to request. Common sense approach. Very approachable and friendly Professional approach and reliable. I could not really give a constructive negative feedback as it was all of a very good standard ... Read Full Review

We rented a property through Roxburgh for 3 years. I found them to be helpful and usually quick to respond to any problem we reported. We got our full deposit back with no problem, quickly too. The money was in our account in about 2 days. I did put in a lot of effort making sure we left the ... Read Full Review

Fortunately, I have not needed to contact this agent too often over the years, but dread having to do so if they are marketing a property I am interested in. Incredibly rude, dismissive and disinterested pretty much sums them up. If you wish to chase buyers or renters away, list your property ... Read Full Review

Roxburghs were fine throughout the 2 year tenancy I had with them. I felt that the constant visits were a bit intrusive but understand the need for them. The house was pretty grubby when we moved in with dust, sticky cupboards and animal hairs and the garden was a bit of a jungle, but we just ... Read Full Review

I have found Roxburgh extremely efficient, professional, warm and friendly to deal with. Dawn in particular was so helpful and understanding as I was quite anxious about renting for the first time. Nothing was too much trouble and I felt completely at ease throughout the whole process. I felt more ... Read Full Review

For Landlords this company could be a good choice. Very responsive to faults and arranging repairs. The staff are generally very courteous and well mannered and there are a couple of staff who are particularly nice and helpful. For tenants we found them quite heavy handed. They sent letters ... Read Full Review

Office staff are rude and so up themselves it is unreal have never been treated so badly turn up unexpected to inspect and after 5 years of inspections castvthings up that had been found on initial handover send round tradesman who are clearly wanting easy fixes for easy money both tenants and ... Read Full Review

I rented a house in Troon through Roxburgh from April 2016 - April 2017. Initially when viewing the house the agent was fairly flexible with viewing times, making an appointment that suited me. There was a few maintenance issues at first which were highlighted in the inventory and sorted quickly. ... Read Full Review

I rented a flat in Troon through Roxburgh Group and it was my first time renting using a letting agent, so I wasn't sure what to expect. I had absolutely no problems and the flat was really perfect for me for the time I was working in Ayrshire which was around 18 months. It took a bit of time to ... Read Full Review

I didnt have many issues when renting with Roxburgh BUT 2 years later i got billed for gas and electricity for a year after i moved out. I contacted Roxburgh, as all i had to do was prove it didnt live there on those dates. I spoke to multiple people who had no interest in helping saying "its ... Read Full Review