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Harrogate, HG1
1.8/5, 10 Reviews
20% Recommended
50% sales valuation accuracy
33% letting valuation accuracy
29% sales fee satisfaction
29% letting fee satisfaction
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"The service i received went..."
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1 Star Review
By : 'AM'
Services :
Rent PCM : £595
Would you recommend ? : No
Postcode : HG1
2 Jul 2014
People found this helpful4
The service i received went downhill from day 1. I viewed the property first time round with *. I made it clear after viewing the property that if certain work was done, i would be happy to make an application. This was confirmed with the landlord, and i was told this would go ahead - therefore i made an application. After paying just over £400 in application fees, i asked to view the property once all work had been completed before signing a tenancy agreement. On the day i was due to MOVE IN, i was told the property was not ready, but would be ready for me to view the next day. I met * at the property for my second viewing, SB arrived and the first thing she said to me was that she was 'so hung over, she couldn't cope', instantly this set a bad impression. I then went inside to view the work that had supposedly been done - the flat was filthy floor to ceiling, bugs in the bath, cracks in the window panes, hob plates missing from cooker, 'hot' & 'cold' symbols missing from taps, absolutely disgusting. As soon as i started to query these issues * only responded with 'i don't know', whilst looking disinterested and fed up. I then asked in the nicest way possible, why i had been sent someone who knew nothing about the property/claimed not to deal with any of these issues, she then told me she did not have to listen to this - I ended the conversation there and left the property. I called the office and asked to speak to the manager, * had answered and tried to claim that she was management. I later spoke to the actual manager, who confirmed that *explained to the real manager that I had signed my application under false pretences, and had received such shocking service that I did not wish to sign a 12 month lease with a company who caused me nothing but inconvenience before I had even moved in. I also made her aware that * had told me she was too hung over to cope, and had claimed to be management – the manager confirmed * was not management, but didn't seem phased that she had lied to a potential tenant. I asked that my application fees be refunded as they had not kept their end of the contract, and that if this was not the case I would be taking it to a small claims court. I was later sent a cheque for £30. This is insulting I lost over £400 to * poor service, lack of knowledge, and sheer cheek. As young person, It took me months to save that money in order to move into a new place. I do not recommend this agent to anyone, especially if you don't have money to throw down the pan. Just be aware that if you end up dealing with * you're probably going to get messed around, lied to, and pay money for a service that you won't receive.
What agent could do to change your mind?
Refund me the £400 that i paid, as the agent didnt keep their end of the contract.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50.00% | 28.999999999999996% | £195,000 | £195,000 |
| Lettings | 33% | 28.999999999999996% | £595 | £1,650 |
Address
Bridgfords
16 Albert Street, Harrogate, North Yorkshire
HG1 1JX
01423 895011
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Bridgfords Branches (View All 89)
My property was not selling ...
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5 Star Review
By : 'Mrs'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : HG3
16 Aug 2024
People found this helpful0
My property was not selling with the first estate agent I had and hardly any viewings in three months. I moved to Bridgefords Harrogate. Richard Manton looked after my property and I had a buyer within 10 days. Rick went above and beyond to help me, he constantly kept me informed on how the sale... Read Full Review
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A terrible company that ...
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1 Star Review
By : 'Pat'
Services : Letting( As a Owner )
Rent PCM : £695
Would you recommend ? : No
Postcode : HG1
8 Mar 2021
People found this helpful0
A terrible company that promised the earth. I live overseas and needed someone to rent out the property and manage any problems that arose. Unfortunately, we chose Bridgfords. I could go into massive details but let's just say that from the repairs that were needed, their contractors were... Read Full Review
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Absolutely shocking - ...
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1 Star Review
By : 'tennant'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : HG1
9 Jun 2020
People found this helpful2
Absolutely shocking - originally amazing, then they’ve failed to follow their tenancy agreement and repair structural damage on the property for months. More interested in making money and conducting viewings than maintaining their properties. Disgusting. Landlord is just as... Read Full Review
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Terrible ...
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1 Star Review
By : 'Harrogate'
Services : Letting( As a Owner )
Rent PCM : £750
Would you recommend ? : No
Postcode : HG2
7 Jun 2018
People found this helpful0
Gave keys to tenant without getting the lease signed. They were disorganised and failed to communicate. Obtained a credit guarantee from somebody who was suffering a terminal illness. Completely unprofessional and could not run a... Read Full Review
Comments on Agent Fees
Fees were reasonable but service was dreadful
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Have been waiting two and a ...
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1 Star Review
By : 'jones'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : HG3
16 Aug 2017
People found this helpful3
Have been waiting two and a half weeks for return of bond. All letters and permission from landlord have been sent and bank details also sent. When we moved out bridgfords changed the gas and electricity supplier with out asking or getting meter readings. Probably for commision as no other reason... Read Full Review
Comments on Agent Fees
bad.
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Bridgfords did not do any of ...
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1 Star Review
By : 'Seller'
Services : Letting( As a Owner )
Sold price : £195000
Would you recommend ? : No
Postcode : HG2
9 Apr 2017
People found this helpful5
Bridgfords did not do any of the work promised. I had to write the description for the house, then they still managed to get it wrong on rightmove and zoopla and the floor plan they got wrong too. I had to ask them to put up a for sale sign, I had to ask them to change it to 'sold' when the house... Read Full Review
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Booked a viewing for a house ...
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1 Star Review
By : 'SamC'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : LS17
8 Mar 2017
People found this helpful2
Booked a viewing for a house purchase today - agent didnt show - Office closed on calling. Glad they're not selling my property. Took the afternoon off work to be there on... Read Full Review
Comments on Agent Fees
N/A
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In what was a very stressful ...
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5 Star Review
By : 'Paul'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : HG3
31 Aug 2016
People found this helpful1
In what was a very stressful time Grace and David made my move as painless as possible. They were there when they said they would be, they were helpful and genuinely committed and ensured all the paperwork was completed efficiently and in the quickest time possible-so many thanks to you... Read Full Review
Comments on Agent Fees
comparable to other local estate agents
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Very unhappy with property ...
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1 Star Review
By : 'Unhappy'
Services : Letting( As a Tenant )
Rent PCM : £1650
Would you recommend ? : No
Postcode : HG1
28 Jan 2016
People found this helpful1
Very unhappy with property management (I am a renter). Extremely slow to respond to any maintenance issue, argue with me over things, tell me outright lies about how plugged in appliances will trip a circuit, even with the outlet turned off. I am so disappointed and I have only been in the place... Read Full Review
What agent could do to change your mind?
Seems high but I am not originally from UK so don't know if they are good or not.
Comments on Agent Fees
Seems high but I am not originally from UK so don't know if they are good or not.
Comments (0)Was this helpful?:
The service i received went ...
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1 Star Review
By : 'AM'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £595
Would you recommend ? : No
Postcode : HG1
2 Jul 2014
People found this helpful4
The service i received went downhill from day 1. I viewed the property first time round with *. I made it clear after viewing the property that if certain work was done, i would be happy to make an application. This was confirmed with the landlord, and i was told this would go ahead - therefore i... Read Full Review
What agent could do to change your mind?
Refund me the £400 that i paid, as the agent didnt keep their end of the contract.
Comments (0)Was this helpful?:
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