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Wolverhampton, WV1
1.6/5, 20 Reviews
15% Recommended
50% letting valuation accuracy
44% letting fee satisfaction
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"o Had to call the office in..."
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1 Star Review
Martin
By : 'Marco'
Services :
Rent PCM : £550
Would you recommend ? : No
Postcode : WV4
25 Jun 2014
People found this helpful1
o Had to call the office in order to get the feedback for the application process 3 days after application was made as the office didn't call me back for it. o Called the office 4 times prior to signing the contract in order to be informed of time schedule to pick up the keys, sign the contract and inventory and every single time I was given no information and just a promise of a call back that never happened o Had to go to the office without an appointment on Monday the 2nd of June at 10:00 as no feedback was given and that was the agreed date of moving. o During the contract signing with Ryan (admin) he was not aware of whereabouts of the keys nor he knew when I would be able to get into the property, I was then advised that the gas certification was still due. I was given a time of 12:00 to be at the property for the keys. Left the office. o 15 minutes after leaving the office I was called by the Branch and told to be at the property as soon as possible as they had a contractor in the property with the key and I should go there and have them handed over to me while the contractor performed the gas checks, for my surprise the contractor was at the property but he too was waiting for the key. Calling the branch I was told that there was a miscommunication between Martin (branch manager) and the contractor and that the keys were actually at the office. For that reason I had to wait about one hour outside the property so the contractor would go back to the office, sign out the keys and come back at the property. I also had to wait for the contractor performing his job during my personal time, that wasn't previously agreed. o During Contract signing I asked Ryan if the fridge and freezer were already installed on the property as promised by Steve and I have been told that they knew nothing about it and they've assumed so. o When entering the property I confirmed that it has no fridge or freezer installed. This was expected as I had clearly stated to Steve, at y first visit to the property, that the property didn't interested me without it. Steve then said that a fridge/freezer or both would be installed prior to my move. I stressed with him several times that I wouldn't take the property otherwise and I was assured that this wouldn't be a problem. On that moment he even mentioned that he had other properties were he could shift around the white goods to this one. To be honest I didn't care where it came from as long as it was done but it wasn't done and the property have never received the white goods as promised. o I have called the Branch several times on the last week, I've spoken with Darren several times and on all these calls I have only received the following info: “I will talk to Martin and call you back afterâ€Â. I have never received a call back from Darren or anyone in the office. o I've texted Steve about the problem and got no feedback neither. o 10/06/14, I've visited the branch one more time as phone calls do not work in this branch, to my surprise the first feedback I had was that the branch would give me the landlord's contact details for me to deal with the problem. Note: I've never had any agreement with the landlord, all the information came from Martin & Co. After stating that I've been told that Steve (not present) never made such promise to me and the only thing he ever said was that he would contact the landlord and make the request. Not only this is untrue, he did made is as a promise, he never mentioned the landlord on our conversations. He also never came back to me before I've signed the contract in order to inform that he wasn't able to fulfill his promise. o Right now I am stuck in an apartment for the past 8 days without food as I've been pushed around by the people of this branch without a the promised nor with a definite response for it. o Today, 8 days after moving, was also the first time I've seen/received the inventory. By the way I did receive it only because I went to the office, otherwise id probable would have never seen it. o I've also have been informed on the 2nd of June that martin & Co. were the ones managing the property by the branch manager. I've also got the information form the landlord today that they do not manage this property. I question if the people in this branch have the competence to be Managing/Working within the property market. I also question their sales methods that are unethical to say the least.
What agent could do to change your mind?
Better communication return of agent fees as they were plain incompetent at performing their work
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 50% | 44.00% | £450 | £875 |
Address
Martin & Co
11 Waterloo Road, Wolverhampton, West Midlands
WV1 4DJ
01902 574910
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Martin & Co Branches (View All 220)
VERY POOR EXPERIENCE , THEY ...
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1 Star Review
By : 'martin'
Services : Letting( As a Owner )
Rent PCM : £650
Would you recommend ? : No
Postcode : WV3
19 Sept 2019
People found this helpful0
VERY POOR EXPERIENCE , THEY GOT ME A BAD TENANT , I HAD TO USE TWO SOLICITORS TO GET THE TENANT OUT OF MY ... Read Full Review
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POOR SERVICE THEY TELL LIES ...
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1 Star Review
By : 'martin'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : WV3
20 Jun 2019
People found this helpful1
POOR SERVICE THEY TELL LIES TO YOUR FACE , IF YOU WANT A GOOD LETTING AGENT LOOK ELSEWHERE IN... Read Full Review
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The Property ...
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1 Star Review
By : 'Cj'
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : No
Postcode : TF4
5 Jun 2019
People found this helpful3
I rented a property through Martin and Co Wolverhampton... they made up fake charges against me and tried to rob me of all of my £500 deposit! Out of principle and knowing that I was a good honest tenant I decided to fight this. I was awarded my full deposit back (Thankfully to the... Read Full Review
Comments on Agent Fees
Fake charges
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Prompt response and ...
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5 Star Review
By : 'Chidi'
Services : Letting( As a Tenant )
Rent PCM : £695
Would you recommend ? : Yes
Postcode : WV1
4 Jun 2019
People found this helpful0
They were prompt and professional in their job. I felt reassured and safe with the staff. They also ensured timely delivery. Maria Garrido was... Read Full Review
Comments on Agent Fees
Good
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By : Jolese
6 Jun 2019Professional and prompt. Maria garrido is helpful any problems was resolved...
my ...
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4 Star Review
By : 'OLUWASEUN!'
Services : Letting( As a Tenant )
Rent PCM : £630
Would you recommend ? : Yes
Postcode : WV3
24 Oct 2018
People found this helpful0
Martin&co showed me different properties within the shortest period of time and got me exactly what i wanted . One of the staff member (Gareth) who took me around did a satisfactory... Read Full Review
Comments on Agent Fees
good
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I have applied for house ...
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1 Star Review
By : 'Jay'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : No
Postcode : WV10
6 Sept 2017
People found this helpful2
I have applied for house andpay the reference fee. Maria told me that house will be ready by end of September. so Maria phone me within 3 days and said its all ok and you pay deposit. When even not reference checkd. Now the house not going to be ready by 12th of October but she dont want to pay the ... Read Full Review
Comments on Agent Fees
Verry bad
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These are the worst estate ...
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1 Star Review
By : 'Don1'
Services : Letting( As a Tenant )
Rent PCM : £695
Would you recommend ? : No
Postcode : WV4
16 Aug 2017
People found this helpful2
These are the worst estate agents I have ever dealt with. They are immature and inconsiderate. All the staff are young and unqualified to be in the positions they had been employed to do.They will try to grab as much money from you as possible without carrying out any work. I overpaid them and they ... Read Full Review
Comments on Agent Fees
Bad
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I paid �180 fees to go ...
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1 Star Review
By : 'Janet'
Services : Letting( As a Tenant )
Rent PCM : £875
Would you recommend ? : No
Postcode : WV6
13 Jun 2017
People found this helpful1
I paid �180 fees to go through references for a rental property. From the start there was excuse after excuse will the references we provided. They wanted a guarantor which we gave then they wanted an extra �2000 for security as neither me or my husband had perfect credit score. I have private... Read Full Review
Comments on Agent Fees
Bad
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These guys are a complete ...
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1 Star Review
By : 'Worst'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : WV4
9 Nov 2016
People found this helpful3
These guys are a complete waste of time. Keep advertising properties with photos that they have taken 10 years ago. No point in viewing the photos before booking as you would be wasting your time. Giving it a one star seems to much to be very... Read Full Review
Comments on Agent Fees
Pathetic
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Worst real estate agent ever! ...
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1 Star Review
By : 'Pd_85'
Services : Letting( As a Tenant )
Rent PCM : £450
Would you recommend ? : No
Postcode : WV1
26 Mar 2015
People found this helpful2
Worst real estate agent ever! I had a complete waste of time and money for an overpriced and insalubrious... Read Full Review
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The worst letting agents I've ...
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1 Star Review
By : 'Don'
Services : Letting( As a Tenant )
Rent PCM : £725
Would you recommend ? : No
Postcode : WV10
28 Dec 2014
People found this helpful1
The worst letting agents I've ever used. Their communication was appalling. We asked Martin & Co if we could decorate to which they said 'yes no problem, make the place into your home'. We started decorating and had a call from Martin & Co saying the landlord was furious and they denied... Read Full Review
What agent could do to change your mind?
They need to learn how to communicate. They need facilities to pay by card. They need to understand that you cannot turn customers away during opening hours
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Amy has always acted with my ...
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4 Star Review
By : 'Mrs'
Services : Letting( As a Owner )
Rent PCM : £525
Would you recommend ? : Yes
Postcode : WV6
8 Dec 2014
People found this helpful0
Amy has always acted with my best interests at heart and is reliable in maintaining contact via phone in order to communicate with myself and the tenant. She remains unflustered and positive in any situation. One needs patience and tenacity in the role of landlord and a feeling that the agent is... Read Full Review
Comments on Agent Fees
I am disappointed that I have to pay fees on change of tenant. I do feel that my tenant is getting a very good deal and will be looking for an increase if the tenant renews next year.
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I have used Martin & Co ...
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1 Star Review
By : 'Neil'
Services : Letting( As a Owner )
Rent PCM : £550
Would you recommend ? : No
Postcode : WV11
18 Sept 2014
People found this helpful1
I have used Martin & Co for the last 3 years and in this time I have had consistent battles with them just to complete simple tasks. Firstly, one thing they have done well is rent collection. My rent has been paid into my account more or less on time each month, that is where the positives... Read Full Review
What agent could do to change your mind?
I have given Martin & Co several opportunities to change my mind. There have now been too many instances of being let down (I can\'t remember a positive experience when having to deal with them).
Comments on Agent Fees
The fees are not unreasonable if the service you are receiving is positive. Sadly, I pay Martin & Co each month and get nothing positive in return.
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Arguably one of the most ...
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1 Star Review
By : 'Stefan'
Services : Letting( As a Tenant )
Rent PCM : £600
Would you recommend ? : No
Postcode : WV14
1 Aug 2014
People found this helpful1
Arguably one of the most unprofessional company I have ever dealt with. I'm used to dealing with many companies and suppliers and I know how to deal with them, however it was like Martin and Co. went out their way to be the most uncooperative. To start with they were what I would describe as... Read Full Review
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o Had to call the office in ...
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1 Star Review
By : 'Marco'
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : No
Postcode : WV4
25 Jun 2014
People found this helpful1
o Had to call the office in order to get the feedback for the application process 3 days after application was made as the office didn't call me back for it. o Called the office 4 times prior to signing the contract in order to be informed of time schedule to pick up the keys, sign the contract... Read Full Review
What agent could do to change your mind?
Better communication return of agent fees as they were plain incompetent at performing their work
Comments (0)Was this helpful?:
I used Martin and Co to rent ...
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2 Star Review
By : 'Alex'
Services : Letting( As a Owner )
Rent PCM : £495
Would you recommend ? : No
Postcode : WV1
10 Jun 2014
People found this helpful0
I used Martin and Co to rent out my one bedroom flat for over two years, covering four tenants, using their fully managed property service. Overall I would say I was extremely disappointed in several aspects of their service. - When I had the initial visit to my property for valuation purposes,... Read Full Review
What agent could do to change your mind?
Demonstrated that they actually cared about something apart from taking money off me.
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By : Htown
12 Jun 2014the Harlow branch are terrible, NEVER return calls! close early and sit in the office with the lights off ignoring the door... I hope they dont return my calls now, id rather not use...
Absolutely terrible DO NOT ...
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1 Star Review
By : 'MartinandcoSB'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : WV1
29 May 2014
People found this helpful0
Absolutely terrible DO NOT rent from these guys they do not listen to a word you have to say. Asking for rent that has already been paid. Threatening with bailiffs even after showing evidence of payment. Even saying that the property is abandoned when we've kept in touch. I repeat again DO NOT REN ... Read Full Review
What agent could do to change your mind?
You guys are assholes
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I advertised my property ...
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1 Star Review
By : 'russ'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : WV10
30 Jan 2014
People found this helpful1
I advertised my property through Martin and Co in Decembr 2013. It was for 525 pounds. They suddently without my consent reduced the fee to 500 pounds without my permission and stated they found a tenant who is interested. I told them i was not interested however they went behind my back and agreed ... Read Full Review
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DO NOT USE THESE LETTING ...
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1 Star Review
By : 'p1annie'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : WV13
24 Apr 2013
People found this helpful5
DO NOT USE THESE LETTING AGENTS! Without doubt the worst customer service I have ever experienced from any company/service provider. Paid for a credit check to be done before moving in as is standard practice. This was not completed. I know this as I have checked my credit report which shows... Read Full Review
What agent could do to change your mind?
Acted on our concerns & issues. Answered the phone when we call. I think out mobile numbers are now known and purposely not answered.
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[[EDIT ORIGINAL ...
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1 Star Review
By : 'Daichi'
Services : Property Management
Would you recommend ? : No
12 Nov 2012
People found this helpful7
[[EDIT ORIGINAL START]] Worst customer service, and responsible management possible. Horrible communication from the apparant Manager of this branch. Very rude, condescending, judgemental, appalling attitude generally. Martin Chander's CV should be checked as this forms a contract of employment.... Read Full Review
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