Speaking as a landlord, and looking firstly at the general before turning to the specific, it's often more a question of good and bad tenants rather than good and bad letting agents – but obviously a letting agent has a good deal of involvement in finding the right tenants, so there is often a correlation for landlords rating their agent based on the tenants they find, and how quickly they find them. That said, there's still always an element of the unknown relating to how individuals will actually treat your property, so how an agent then deals with problem tenants also has to be factored in. Now for the specific: in terms of Fourlet, I can firstly say that they have always quickly found tenants which has meant the property has been at full occupancy and have done all reasonable checks to ensure tenants have been fully vetted. There has been the odd issue that has arisen due to problem tenants, but I have found that Fourlet have dealt reasonably and professionally with me when tenant issues have arisen. Indeed, I would say that Fourlet are very good at ensuring that recompense is sought for damage cause by tenants, and indeed will thoroughly check a property to uncover any issues that a tenant has tried to cover up -- or by the same definition, that a tenant fails/'forgets' to report they have caused in the hope that it will be missed. (Here's a little tip for tenants on that point: a landlord will likely put or record with an agent when work has been carried out (which Fourlet physically verify), so if, for instance, a room has been freshly wallpapered and carpeted when the property is being turned around in-between tenancies you will rather undermine your own argument that you have not caused said damage if you attempt to blame the previous tenants for it given the landlord and agent's knowledge that those tenants moved out prior to the work being undertaken). If there are any negatives, it would be that Fourlet are perhaps not the greatest in terms of communication when new tenants are being sought, as on the odd occasion I have found that when a few prospective tenants have been lined up we don't tend to find out if they have all visited, and what their feedback might have been. However, this is probably because we use Fourlet's fully managed package and they don't necessarily want to inform us of what they may see as the more mundane aspects of placing tenants – a relatively minor point and as I said, they have always quickly sourced tenants for the property when empty, but we have often wondered ‘what happened to so-and-so who was due to view?'. All in all, I would have no hesitation in recommending Fourlet to any landlord, or indeed to any decent tenant who has respect for a landlord's property. Given Fourlet's focus on ensuring that tenants do not leave damage in a property I would say that if you're the kind of tenant that either does not care about the damage you cause, or who fails to accept your responsibility when it is pointed out; or is used to an agent who fails to act when you do leave damage, then Fourlet is probably not the agent for you.