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Salisbury, SP1
4/5, 12 Reviews
75% Recommended
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"Awful, incompetent staff...."
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1 Star Review
By : 'Luke'
Services :
Would you recommend ? : No
Postcode : SP4
23 May 2014
People found this helpful4
Awful, incompetent staff. "Lost" rent payments then sent us a letter from a debt collection agency stating if it wasnt paid in 7 days we would be taken to court for money owed to the tune of £1300! Upon receiving proof of payment from us via bank statements they then retracted this with no apology, only saying they just dont know where the money has gone. Our landlord, presumably as sick of this company as we are, has now taken steps to remove all of his properties from A&W - leaving my family, including a 9month old baby - with an eviction notice which, after being told over the phone this was happening a week ago, no formal letter has arrived. Issues with the flat that we rent have never been chased up at all, most have been sorted and paid for by ourselves as we got fed up with waiting. The staff, particularly David, are downright rude & dont seem to have a clue how to do the job they are employed to do! The only member of staff who is helpful at all is a man named Roy, who appears to spend most of his time dealing with the numerous cock ups by his colleagues. AVOID DEALING WITH THIS BRANCH AT ALL COSTS, AN ABSOLUTE DISGRACE!!!
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By : Jessica
2 Feb 2015I completely agree with this, Luke. As a current tenant (unfortunately) they have zero respect and a complete disregard for us. We had the EXACT same problem with a rental payment that Countrywide had lost, again with no apology once it was mysteriously 'found'. In fact, they blamed it on me not using the correct reference. A & W never gave us a reference. The communication in their small office is beyond appalling and all of the staff that we've spoken to are curt and arrogant. They only care for landlords and MONEY.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 100% | 99% | £700 | £950 |
Address
Austin & Wyatt
54 Castle Street, Salisbury, Wiltshire
SP1 3TS
01722 398372
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Austin & Wyatt Branches (View All 38)
This company took over from ...
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5 Star Review
By : 'henrypark'
Services : Letting( As a Owner )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : SP2
28 Oct 2014
People found this helpful0
This company took over from the clowns known as WSB Properties, so they had a real up hill struggle to fix the many errors they created. It has been tough and I was about to take my business elsewhere. But then all of a sudden they sack all the staff and wastes of space, and get this new team in.... Read Full Review
Comments on Agent Fees
I have used most of the other agents, the overall fees for all of them work out the same when you total them up at the end, so there is not much in it
Comments (4)Was this helpful?:
By : Consumersdeservefacts
21 Nov 2014Well, that post reeks of an office desperately attempting to save itself from a bad reputation. It was certainly my understanding that there were no dismissals whatsoever and that staff had all...
Awful, incompetent staff. ...
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1 Star Review
By : 'Luke'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SP4
23 May 2014
People found this helpful4
Awful, incompetent staff. "Lost" rent payments then sent us a letter from a debt collection agency stating if it wasnt paid in 7 days we would be taken to court for money owed to the tune of £1300! Upon receiving proof of payment from us via bank statements they then retracted this with... Read Full Review
Comments (1)Was this helpful?:
By : Jessica
2 Feb 2015I completely agree with this, Luke. As a current tenant (unfortunately) they have zero respect and a complete disregard for us. We had the EXACT same problem with a rental payment that Countrywide...
They are a poor excuse for a ...
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1 Star Review
By : 'Disgruntled'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SP1
19 Mar 2014
People found this helpful2
They are a poor excuse for a company who lack even the basic skills in which to deal with their customers. Having waited 6 months for issues brought up at the start of the tenancy with still no indication that they are even being looked into. Rude service, putting the phone down on me when trying... Read Full Review
Comments (0)Was this helpful?:
I requested the return of our ...
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1 Star Review
By : 'M'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : SP1
10 Mar 2014
People found this helpful2
I requested the return of our Tenant's deposit as one Tenant was moving, the other was staying and we were moving to use another letting agent. My first letter to Austin Wyatt was lost, a follow up email was not acted on and over a period of five weeks I was having to contact them to ascertain... Read Full Review
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I have been very impressed ...
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5 Star Review
By : 'Mr'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SP2
18 Sept 2013
People found this helpful0
I have been very impressed with the service levels provided by David and his team. David managed to achieve a fantastic offer on our property that was higher than we had hoped for. The sales process was handled professionally throughout with regular feedback. Sam has offered great advice and... Read Full Review
Comments (1)Was this helpful?:
By : Steve Quirrel
25 Sept 2018Fake review. This is clearly written by a staff member. There are a clutch of five star reviews that all appear around the end of August/beginning of Sep 2013. All use similar wording, each refers ...
I can only say that from ...
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5 Star Review
By : 'Joy'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SP2
31 Aug 2013
People found this helpful0
I can only say that from beginning to end I have been most impressed with the way in which I have been kept in touch, telephone calls always answered and messages handed on. Austin and Wyatt have been a pleasure to deal... Read Full Review
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The team offered a really ...
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5 Star Review
By : 'Mary'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SP1
30 Aug 2013
People found this helpful0
The team offered a really friendly, honest and helpful service and kept me updated throughout the process. So much so that I am now using their lettings team... Read Full Review
Comments (0)Was this helpful?:
David and his supporting ...
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5 Star Review
By : 'Mr'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SP1
29 Aug 2013
People found this helpful0
David and his supporting team, took the time to explain the buying process. At every stage, he continued to update us with the progress of the sale- following a professional and ethical code of practice. We felt reassured that the sale would be completed, without any difficulties. We... Read Full Review
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Our house was well priced and ...
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5 Star Review
By : 'John'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SP1
29 Aug 2013
People found this helpful0
Our house was well priced and advertised and sold within 4 days. Although we had some legal problems David Thompson both kept a close on progress and intervened where necessary to expedite the process. A very professional... Read Full Review
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very happy with the service ...
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5 Star Review
By : 'gary'
Services : Mortgages
Would you recommend ? : Yes
Postcode : SP4
28 Aug 2013
People found this helpful0
very happy with the service provided by Austin & Wyatt especially Sam Newton who was extremely helpful, friendly and very professional,... Read Full Review
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When David took over the ...
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5 Star Review
By : 'Lisa'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SP5
28 Aug 2013
People found this helpful0
When David took over the Salisbury branch it became an estate agency worth recommending! I cannot fault him for effort he worked tirelessly chasing solicitors and other agents involved, he also held the hand of the first time buyers that were buying our... Read Full Review
Comments (1)Was this helpful?:
By : Steve Quirrel
25 Sept 2018Fake review. This is clearly written by a staff member. There are a clutch of five star reviews that all appear around the end of August/beginning of Sep 2013. All use similar wording, each refers ...
Our house was advertised ...
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5 Star Review
By : 'John'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SP1
6 Aug 2013
People found this helpful1
Our house was advertised expeditiously and immediately attracted attention with a sale coming within a matter of four days - and at an excellent price as far as we were concerned. There were a few difficulties in the process but we were delighted that Mr Thompson handled them speedily,... Read Full Review
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