The UK's Largest Customer Review Website for the Property Industry
Salisbury, SP1
4/5, 12 Reviews
75% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
99% letting fee satisfaction
No Description Found
"This company took over from..."
Share On : 
5 Star Review
Martin
Harriet
By : 'henrypark'
Services :
Rent PCM : £750
Would you recommend ? : Yes
Postcode : SP2
28 Oct 2014
People found this helpful0
This company took over from the clowns known as WSB Properties, so they had a real up hill struggle to fix the many errors they created. It has been tough and I was about to take my business elsewhere. But then all of a sudden they sack all the staff and wastes of space, and get this new team in. The new lettings manager, such a nice bloke (ex navy too so had good training in management), he just filled me with confidence, and the new lettings girl let my property the day it came on, and the new property manager really knows his stuff and doesn't mess about, they really have turner it all around. Well done guys.
Comments on Agent Fees
I have used most of the other agents, the overall fees for all of them work out the same when you total them up at the end, so there is not much in it
Was this helpful?:
By : Consumersdeservefacts
21 Nov 2014Well, that post reeks of an office desperately attempting to save itself from a bad reputation. It was certainly my understanding that there were no dismissals whatsoever and that staff had all resigned due to their unhappiness with the way that Countrywide ran its business. Also, I understood that the 'new' team currently in-situ have no previous lettings experience... As for the comment about the fees, well that's just laughable! Are your Landlords aware that you charge your contractors a commission rate of 12% which they then offset via their invoices to their landlords? Let alone all of the other hidden fees, often taken from landlords without prior consultation.
By : chickenwire
30 Jan 2015Oh and your post reeks of a disgruntled former employee trying to get back at a former employer! I came on here to post a review because they looked after me and my property and did everything I asked and expected and handled the whole thing confidently and professionally. All the old clowns from WSB have gone thankfully and now work in Salisbury Lettings, Woolley and Wallace and Bassets so I knew I would be a lot safer here, and the only member of the new team with no previous lettings experience is the young lettings negotiator but who cares? she is stunning and let me property in the week it went on and found me good tenants so where is the problem?
By : honestysgood
14 May 2015WSB was acquired by Countrywide long before the name changed to Austin & Wyatt and all the staff resigned! We were told we could no longer use our contractors unless they signed an agreement with Countrywide that they would add 12% to their invoices. This is always passed to the landlord. The 'line' we had to use was that this was an agreement directly between the contractor and the agent and that we don't ask or expect them to pass on that fee! A fee of £25 is also added to the landlords invoice for landlords gas safety checks and electrical safety inspections. Also be aware that a fee is charged to the landlord if he doesn't want the tenancy agreement renewed but prefers it to run on a monthly basis afterwards. Considering there is no admin involved in this process, a £90 fee is very difficult to justify. Their account department is based in India too so if you have a query, it takes forever to be answered.
By : Steve Q
15 Sept 2018« Henryparks » is clearly an Austin Wyatt employee, given his/her reference to the previous company name. NO - Austin Wyatt did not « sort out WSB's mess » they simply lost their loyal and KNOWLEDGABLE staff, racked up their fees, and provided the worst customer service ever.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
Disgruntled Tenant
Mr & Mrs Woodhouse-smith
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 100% | 99% | £700 | £950 |
Address
Austin & Wyatt
54 Castle Street, Salisbury, Wiltshire
SP1 3TS
01722 398372
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
- ?Relocation Agent Network
- ?National Homes Network
- ?Move With Us
- allAgents Portal
- ?OnTheMarket
- ?Rightmove
- ?Zoopla
Social Media
Rankings
Latest Properties
No Property Found
No Property Found
Austin & Wyatt Branches (View All 38)
This company took over from ...
Share On :
5 Star Review
By : 'henrypark'
Services : Letting( As a Owner )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : SP2
28 Oct 2014
People found this helpful0
This company took over from the clowns known as WSB Properties, so they had a real up hill struggle to fix the many errors they created. It has been tough and I was about to take my business elsewhere. But then all of a sudden they sack all the staff and wastes of space, and get this new team in.... Read Full Review
Comments on Agent Fees
I have used most of the other agents, the overall fees for all of them work out the same when you total them up at the end, so there is not much in it
Comments (4)Was this helpful?:
By : Consumersdeservefacts
21 Nov 2014Well, that post reeks of an office desperately attempting to save itself from a bad reputation. It was certainly my understanding that there were no dismissals whatsoever and that staff had all...
Awful, incompetent staff. ...
Share On :
1 Star Review
By : 'Luke'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SP4
23 May 2014
People found this helpful4
Awful, incompetent staff. "Lost" rent payments then sent us a letter from a debt collection agency stating if it wasnt paid in 7 days we would be taken to court for money owed to the tune of £1300! Upon receiving proof of payment from us via bank statements they then retracted this with... Read Full Review
Comments (1)Was this helpful?:
By : Jessica
2 Feb 2015I completely agree with this, Luke. As a current tenant (unfortunately) they have zero respect and a complete disregard for us. We had the EXACT same problem with a rental payment that Countrywide...
They are a poor excuse for a ...
Share On :
1 Star Review
By : 'Disgruntled'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SP1
19 Mar 2014
People found this helpful2
They are a poor excuse for a company who lack even the basic skills in which to deal with their customers. Having waited 6 months for issues brought up at the start of the tenancy with still no indication that they are even being looked into. Rude service, putting the phone down on me when trying... Read Full Review
Comments (0)Was this helpful?:
I requested the return of our ...
Share On :
1 Star Review
By : 'M'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : SP1
10 Mar 2014
People found this helpful2
I requested the return of our Tenant's deposit as one Tenant was moving, the other was staying and we were moving to use another letting agent. My first letter to Austin Wyatt was lost, a follow up email was not acted on and over a period of five weeks I was having to contact them to ascertain... Read Full Review
Comments (0)Was this helpful?:
I have been very impressed ...
Share On :
5 Star Review
By : 'Mr'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SP2
18 Sept 2013
People found this helpful0
I have been very impressed with the service levels provided by David and his team. David managed to achieve a fantastic offer on our property that was higher than we had hoped for. The sales process was handled professionally throughout with regular feedback. Sam has offered great advice and... Read Full Review
Comments (1)Was this helpful?:
By : Steve Quirrel
25 Sept 2018Fake review. This is clearly written by a staff member. There are a clutch of five star reviews that all appear around the end of August/beginning of Sep 2013. All use similar wording, each refers ...
I can only say that from ...
Share On :
5 Star Review
By : 'Joy'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SP2
31 Aug 2013
People found this helpful0
I can only say that from beginning to end I have been most impressed with the way in which I have been kept in touch, telephone calls always answered and messages handed on. Austin and Wyatt have been a pleasure to deal... Read Full Review
Comments (0)Was this helpful?:
The team offered a really ...
Share On :
5 Star Review
By : 'Mary'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SP1
30 Aug 2013
People found this helpful0
The team offered a really friendly, honest and helpful service and kept me updated throughout the process. So much so that I am now using their lettings team... Read Full Review
Comments (0)Was this helpful?:
David and his supporting ...
Share On :
5 Star Review
By : 'Mr'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SP1
29 Aug 2013
People found this helpful0
David and his supporting team, took the time to explain the buying process. At every stage, he continued to update us with the progress of the sale- following a professional and ethical code of practice. We felt reassured that the sale would be completed, without any difficulties. We... Read Full Review
Comments (0)Was this helpful?:
Our house was well priced and ...
Share On :
5 Star Review
By : 'John'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SP1
29 Aug 2013
People found this helpful0
Our house was well priced and advertised and sold within 4 days. Although we had some legal problems David Thompson both kept a close on progress and intervened where necessary to expedite the process. A very professional... Read Full Review
Comments (0)Was this helpful?:
very happy with the service ...
Share On :
5 Star Review
By : 'gary'
Services : Mortgages
Would you recommend ? : Yes
Postcode : SP4
28 Aug 2013
People found this helpful0
very happy with the service provided by Austin & Wyatt especially Sam Newton who was extremely helpful, friendly and very professional,... Read Full Review
Comments (0)Was this helpful?:
When David took over the ...
Share On :
5 Star Review
By : 'Lisa'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SP5
28 Aug 2013
People found this helpful0
When David took over the Salisbury branch it became an estate agency worth recommending! I cannot fault him for effort he worked tirelessly chasing solicitors and other agents involved, he also held the hand of the first time buyers that were buying our... Read Full Review
Comments (1)Was this helpful?:
By : Steve Quirrel
25 Sept 2018Fake review. This is clearly written by a staff member. There are a clutch of five star reviews that all appear around the end of August/beginning of Sep 2013. All use similar wording, each refers ...
Our house was advertised ...
Share On :
5 Star Review
By : 'John'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SP1
6 Aug 2013
People found this helpful1
Our house was advertised expeditiously and immediately attracted attention with a sale coming within a matter of four days - and at an excellent price as far as we were concerned. There were a few difficulties in the process but we were delighted that Mr Thompson handled them speedily,... Read Full Review
Comments (0)Was this helpful?:
1 - 12 of 12 items
No Staff Registered
NaN - NaN of items
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
