After some truly terrible service and 'passing the buck' from the Parkgate branch of Crucible I feel it is only fair to warn everyone to avoid them at all costs. I bought a property with a sitting tenant from Crucible several months ago, and decided that I would switch to a different letting agent to manage my property. Despite being fully aware of all the facts at the time and having no valid excuse, Crucible managed to pay my first month's rent to the previous owner, and over 3 months and many emails/phone calls later still refuse to pay this money to me, claiming that they can do nothing until they receive this money back from the previous owner. This mistake was theirs and they should be recovering the funds from the previous owner in their own time. In the meantime I am still out of pocket and Crucible have decided just to wash their hands of the whole debacle. They will not be getting away with this and they will be hearing further from me via the Property Ombudsman. Do business with this company at your peril.