The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

2/5, 30 Reviews
24% Recommended
0% sales valuation accuracy
33% letting valuation accuracy
33% sales fee satisfaction
33% letting fee satisfaction

Rebecca

david
By : 'jonothan'
Services :
Would you recommend ? : No
Postcode : LS12
DO NOT RENT FROM LINLEY AND SIMPSON for further evidence please see my Facebook page @ Linley & Simpson # Amateurs I took out a tenancy of 12 month fixed contract from initial start I had problems...the house was covered in plaster dust, curtains and pole on floor, tbh a rite mess post and junk mail all over side and floor, so much for the cleaners that where meant to clean before I got the keys, secondly I noticed water pouring in through the stairs leading up to the house leaving big deep puddles of water all over cellar floor I cleaned these up and reported it asap I waited nealy 10 days for someone to come out and look at the leak when they did the workman said he was only here to price the job up, when he left I waited nearly another 2 weeks with no response from Linley and Simpson I phoned them back and they said that the landlord is not prepared to fix the problem and therefore proposes that I leave the house no charge, I was happy to leave but the fact I had, 1 no air tight house to live in 2 not water tight, 3 left with no offer of a extra plug in heater I found this appalling and the fact I spend hours cleaning this up and no thanks or offer of something small for a thanks no I was told it was expected of me to clean it up, if I knew about the gaps in stairs leading to house resulting in flooded cellar I would never of rented in the first place, I complained to David mear horsforth branch manager who gave me a load of jargon rather then addressing what I said he used "policy and procedure" I escalated it further to will Linley who again used policy and procedure, the general mgr of horsforth branch: is annoying, obnoxious, rude, condescending, and smug, who laughes in your face when trying to talk to him never rent of Linley and simpson you will regreat it!!!!!!!!!!
all other agents at Linley and simpson have manners sometimes stay away from David mear, is rude and down rite annoying buts in when your talking and is so rude Rebecca taylor, is sarcastic lies about what needs to be cleaned when handing property back, Rebecca proposed I owed £70 after re meeting at the propertie I owed £30 vast difference
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0.00% | 33% | £0 | £0 |
| Lettings | 33% | 33% | £525 | £1,550 |
Linley & Simpson
12 Station Road, Horsforth, West Yorkshire
LS18 5NR
0113 2390663
By : 'Amanda'
Services : Letting( As a Tenant )
Would you recommend ? : No
If I could give less than one star I… If I could give less than one star I would . It has been my misfortune to rent through Linley Simpson horsforth twice . They knowingly left myself and 4 children without any form of heating 8 months . Then at the end of our tenancy refused to my deposit... Read Full Review
By : 'Olivia'
Services : Letting( As a Tenant )
Rent PCM : £1550
Would you recommend ? : No
Postcode : LS2
Terrible and you should avoid at all costs. Truly awful experience and will never use them again and you shouldn’t... Read Full Review
By : 'Gillian'
Services : Letting( As a Owner )
Rent PCM : £1500
Would you recommend ? : No
Postcode : LS16
Linley and Simpson Horsforth may have some strengths, but property maintenance isn't one of them. They failed to conduct proper routine inspections and hence did not notice that the tenant had made alterations to the decor of my property without asking permission. I knew that he had changed ... Read Full Review
By : 'Disappointed'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : LS19
Avoid! I have never met a company with more contempt for their clients than this. Have decided to self manage after such bad experiences with them. Allowed tenants to go into arrears, don’t follow up on tenant damage, don’t report faults to landlord and give opportunity to... Read Full Review
By : 'Clare'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : LS19
AVOID, AVOID. INCOMPETENT. Horsforth fully Managed property. Too many issues to list. Allowed tenants to damage property, did not record in Check Out report. I have disputed deposit return with deposit company and paid for my own surveyor to do Report of extensive damage. Deposit company... Read Full Review
By : 'Ed'
Services : Letting( As a Owner )
Rent PCM : £750
Would you recommend ? : No
Postcode : LS16
A poor experience as a landlord. Have opted to self-manage not because I have any desire to, but as a less stressful option than dealing with Linley's 'fully managed' service. Emails ignored frequently, bad internal comms (made more difficult because you rarely speak to the same... Read Full Review

By : 'Annoyed'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : LS18
An extremely disinterested branch of people. Having gone through the process of buying a house, they are by far the worst agents I've dealt with. Wouldn't move a feather to help a potential buyer or customer. I would NEVER choose or trust Linley and Simpson to sell a property of mine. The ... Read Full Review
na
By : 'Annoyed'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LS19
*Shocking customer service *Very rude and intimidating staff, including Director Will Linley *Unable to deal with complaints or follow their own complaints procedure * Quick to resort to intimidating tactics including... Read Full Review
By : 'Yeadon'
Services : Letting( As a Tenant )
Rent PCM : £525
Would you recommend ? : No
Postcode : LS19
I have found the tram here very officious and unfriendly. My circumstances have changed due to a bereavement which means I no longer wish to reside in the property due to my husband dying in it. Linley and simpson have put every obstacle they could in my way and I feel have acted un professionally... Read Full Review

By : 'Robina'
Services : Letting( As a Owner )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : LS16
Our property was fully managed by Linley and Simpson. Unfortunately we had a tenant that had rent arrears and left the property in a damaged and dirty condition. The property had been in very good condition and as landlords we were left with financial loss and faced with sorting out the mess and... Read Full Review

By : 'YSL'
Services : Letting( As a Tenant )
Rent PCM : £575
Would you recommend ? : No
Postcode : LS28
THE WORST AGENCY I have ever seen. I live in Bournemouth and arranged the viewing for two properties being Broom Mills Road and Normington House. I phoned again to confirm as it was an 11-13 hour round trip, 650 miles on the road, and had to book a hotel to stay overnight. In the morning of the... Read Full Review
Please have a little more responsibility for the viewings you arrange and the promises you make. I have made a completely wasted journey involving more than £300 in losses, two days, 650 miles on the road and waste of time, effort and fuel due to your false and non-keeping viewing arrangements, which were \"confirmed\" two days before the date. I am very very disappointed and cannot think of the most suitable words (except abusive or foul language) to describe your services on the day.

By : 'Richard'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : LS14
As a tenant I've had a number of dealings with Linley & Simpson and have found them to be polite, professional and very helpful, in particular Lea who has put a lot of time into sorting out the reference... Read Full Review


By : 'jonothan'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LS12
DO NOT RENT FROM LINLEY AND SIMPSON for further evidence please see my Facebook page @ Linley & Simpson # Amateurs I took out a tenancy of 12 month fixed contract from initial start I had problems...the house was covered in plaster dust, curtains and pole on floor, tbh a rite mess post... Read Full Review
all other agents at Linley and simpson have manners sometimes stay away from David mear, is rude and down rite annoying buts in when your talking and is so rude Rebecca taylor, is sarcastic lies about what needs to be cleaned when handing property back, Rebecca proposed I owed £70 after re meeting at the propertie I owed £30 vast difference
By : 'SF'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LS29
I would not recommend this letting agents for several reasons. 1. The house I rented was in an appaling condition. Within 6 months there was mould all over the walls and damp moving up the walls. Much of my furniture and clothes had to be thrown away due to being covered in mould. 2. The heating ... Read Full Review
By : 'Mr'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LS19
Absolutley disgusted with this letting agent. I rented a moderately expensive property through them for three years and the service was terrible. The gas fires in the house did not work so I contacted the agent during the first winter, nothing was done, nobody came to have a look so the only source ... Read Full Review
The agent should have listened to my concerns and fixed the fires. To leave a tenant in the cold for three winters is unacceptable.

By : 'UNHAPPYMUMMY'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LS16
XXX DO NOT RENT FROM LINLEY AND SIMPSON XXX BE WARNED XXX I am a single mother with a disabled daughter and I began renting a property through Linley and Simpson, Horsforth, with my now ex partner, a few years ago. We were very happy in the property at first but, as time went by it became... Read Full Review
By : Horsforth Branch Manager
13 Aug 2013Dear tenant, We have spoken and worked closely regarding you tenancy in this property for the last 14 months. As advised we take all safety issues seriously and ensure that all properties rented out...


By : 'MR'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : LS19
I have been a tenant with linley & simpson for three years and have found the estate agents to be extrmely pleasent, and very helpfull if needed anything, They have always been polite to me on either the phone when ringing them, or in person when visiting the office. I couldnt ask for better... Read Full Review

By : 'wendy'
Services : Letting( As a Tenant )
Would you recommend ? : No
Rebecca Taylor is the best thing about the office. The rest of the staff in the shop are rude, they do not reply to correspondence or telephone requests, the inventory is not worth the paper it is written on and there are many misprints on this legal document which are swept under the carpet. Gemma ... Read Full Review
By : Horsforth Linley and Simpson
15 Feb 2013Hi Wendy, We have met and communicated frequently since your move in and I know that we have manged to resolve some (not all of the issues outstanding). As you are aware many are now pending with ...
By : 'Unhappy'
Services : Property Management
Would you recommend ? : No
I would strongly and I mean STRONGLY, advise property owners against using Linley and Simpson (L&S) as property managers. These cowboys offered me nothing but false promises, fake smiles, and gross misconduct through out the three year period of which they managed my property. I feel aggrieved... Read Full Review
By : Horsforth Linley and Simpson
5 Oct 2012Dear Reviewer, My name is Paul Mitchell and I am the branch manager at Horsforth. I believe you have tried to contact us via our website feedback form in relation to your complaint, but we have not ...
By : 'Tom'
Services : Letting( As a Tenant )
Would you recommend ? : No
I would strongly advise against letting through Linley and Simpson. In fact, I would not wish our experience on anybody. In summary, Linley and Simpson: Are poorly organised Demand viewings without your presence Try to ignore your legal rights Bully tenants with false suggestions of legal... Read Full Review
Quite simply, not created the issues outlined above.
By : Horsforth Linley and Simpson
15 Feb 2013Hi Tom, Thanks for your comments. I did fully out line our position and that which was signed to during your tenancy in relation to regarding access for viewings. It was disappointing that...
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
<pre><strong>Customer Complaints Handling<br /></strong><br /><strong>Procedure<br /></strong><br />Linley and Simpson aims to provide the highest standards of service to all its customers, but to ensure that your interests are safeguarded, we offer the following:<br /><br />- If you believe you have a grievance, please write in the first instance to the Branch Manager at the office where your problem originated. Managers’ names and contact details may be found on our website.<br /><br />- The grievance will be acknowledged within 3 working days, investigated thoroughly in accordance with established ‘in-house’ procedures and a reply sent to the complainant within 21 days of receipt of the letter.<br /><br />- If the complainant is dissatisfied with the initial outcome, he or she can appeal to the Company Directors.<br /><br />- Will Linley or Nick Simpson at 56 Street Lane, Roundhay, Leeds, LS8 2ET will@linleyandsimpson.co.uk or nick@linleyandsimpson.co.uk<br /><br />- If the complainant is still not satisfied, Linley and Simpson offers independent mediation between the complainant and the company via The Property Ombudsman for Lettings.</pre>
<pre></pre>
Last updated at 6/14/2012, 8:30:44 AM by allAgents