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Westcliff Estates
2.8/5, 11 Reviews
45% Recommended
100% letting valuation accuracy
50% letting fee satisfaction
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"This company should not..."
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1 Star Review
By : 'Worthless'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : BH8
18 Mar 2014
People found this helpful3
This company should not exist. They do not get anything done. They can close their office in the middle of the office working hours if someone of the employees decides to go to grocery store. If you call their support line, it's like it never happened after you hang up the phone. You pay for a huge administration fee thinking you get some good service during the tenancy if something needs to be done but no... I reviewed a smoke free fully furnished room. After finding a suitable room, signing the contract and paying for the deposit, administration fee and 1 month rent in advance, a drawers which belonged to the room was taken by one of the Westcliff estates agents before I got to move in. I did make a statement that if the room will not be in the same condition as it was when I signed the contract, I will refuse to pay the full amount of the rent. They came back to me saying that they will handle this as soon as possible and there is no way for me to pay less than agreed. Also the shower, toilet seat and the kitchen water tap were broken. The house was a smoker cave where everyone smoked. After reporting 3 times by phone and sending 5 emails and waiting 3 months, nothing but empty promises were made. There was also a leaking washing machine which flood the whole kitchen floor every time it was used. This was reported multiple times and asking directly from landlord if there will be a fix soon after 3 weeks since it was first reported, he was not even aware of the leaking washing machine. This agency is no capable of any empathy. They did not allow me to end the contract until the 3 months contract was over and I hate smell of cigarets and the house was supposed to be smoke free. 1 Week before I left the room, I found out that someone died in the same room just before I moved in. Now that I finally got out, I have been waiting the deposit back for 3 weeks and still have not received it even though it was promised to be transferred back to me 2 weeks ago. I must make another phone call tomorrow and hope for the best.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 50.00% | £595 | £1,395 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 5 | 0 | 0 | 6 | 0 | 0 | 0 | 0 | 0 | 0 |
Address
Westcliff Estates
8 Poole Hill, Bournemouth, Dorset
BH2 5PS
01202 315800
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Social Media
Rankings
Latest Properties
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World's worst letting ...
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1 Star Review
By : 'DJSH'
Branch : Bournemouth, 8 Poole Hill
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BH2
9 May 2019
People found this helpful3
Everything about this company is terrible. I couldn't say a single positive thing about them if I tried. Had to make a court claim to get money back that had been charged illegally. My advice would be to stay away from them. (Also, looking at the names of the positive reviews, one ... Read Full Review
Comments on Agent Fees
They charge illegal fees and then refuse to refund them.
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Brilliant ...
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5 Star Review
By : 'Mandy'
Branch : Bournemouth, 8 Poole Hill
Services : Letting( As a Owner )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : BH4
8 Jan 2019
People found this helpful1
Brilliant agent does such a great job thank you will use him always brilliant. I've recommended him to many ... Read Full Review
Comments on Agent Fees
Good
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*Only looking for a room for ...
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1 Star Review
By : 'Ruben.'
Branch : Bournemouth, 8 Poole Hill
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BH6
7 Apr 2016
People found this helpful3
*Only looking for a room for 4 weeks and when I arrived from Spain I was told to pay £300 fee they never told me about in the beginning. ** Very ... Read Full Review
Comments on Agent Fees
Terrible
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Renting a property from ...
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1 Star Review
By : 'Ollie'
Branch : Bournemouth, 8 Poole Hill
Services : Letting( As a Tenant )
Rent PCM : £595
Would you recommend ? : No
Postcode : BH1
19 Nov 2015
People found this helpful9
Renting a property from westcliffestate has been a bad idea from day one. New property but mold within the first 2 months. Failure to resolve since first notice! Now threatening me it's my fault this has occurred. Entering the property with out permission and 2 days befor I'm due to leave. Emails ... Read Full Review
What agent could do to change your mind?
£250 check fees £48 check out fee
Comments on Agent Fees
£250 check fees £48 check out fee
Comments (3)Was this helpful?:
By : Laura
8 Jan 2016Ollie, I am experiencing the same thing atm with westcliff. By any chance the property strata...
Unbelievable. Charge ...
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1 Star Review
By : 'Geoff'
Branch : Bournemouth, 8 Poole Hill
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BH6
23 Dec 2014
People found this helpful4
Unbelievable. Charge horrendous and illegal fees; lose information; don't get ANYTHING done. I have never had to deal with such a useless bunch of people. DO NOT ... Read Full Review
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very good good agent, does ...
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5 Star Review
By : 'Jackie'
Branch : Bournemouth, 8 Poole Hill
Services : Letting( As a Owner )
Rent PCM : £976
Would you recommend ? : Yes
Postcode : BH2
1 Aug 2014
People found this helpful3
very good good agent, does the job, goes the extra mile, so will be using again. thank you., the best i ... Read Full Review
Comments on Agent Fees
good job
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The best agent in ...
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5 Star Review
By : 'Tony'
Branch : Bournemouth, 8 Poole Hill
Services : Letting( As a Owner )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : BH1
30 Jul 2014
People found this helpful1
The best agent in bournemouth. The best , awesome , topman, lovely . What can I say found me great tenants . Got me to rent and and very good management fee. Please he's the ... Read Full Review
Comments on Agent Fees
Good fees
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Very good agent . Found ...
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5 Star Review
By : 'Sally'
Branch : Bournemouth, 8 Poole Hill
Services : Letting( As a Owner )
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : BH1
19 Jun 2014
People found this helpful4
Very good agent . Found really good tenants . Will be using him again , so very helpfull . The agent in bournemouth by a long ... Read Full Review
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Let and looks after my ...
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5 Star Review
By : 'Kelly'
Branch : Bournemouth, 8 Poole Hill
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BH2
29 Apr 2014
People found this helpful3
Let and looks after my properties . The best agent In bournemouth by a long way. Most landlords in bournemouth feel the ... Read Full Review
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This company should not ...
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1 Star Review
By : 'Worthless'
Branch : Bournemouth, 8 Poole Hill
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BH8
18 Mar 2014
People found this helpful3
This company should not exist. They do not get anything done. They can close their office in the middle of the office working hours if someone of the employees decides to go to grocery store. If you call their support line, it's like it never happened after you hang up the phone. You pay for a ... Read Full Review
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Contacted Westcliff Estates ...
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1 Star Review
By : 'ametisto'
Branch : Bournemouth, 8 Poole Hill
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BH2
14 Jan 2014
People found this helpful3
Contacted Westcliff Estates because needed short term accommodation for 8 weeks. They told me the had something for me and asked for a £200 DEPOSIT. The email clearly stated "deposit" not "fee" or something like that. Made an appointment 4 weeks later and when I arrived, the ... Read Full Review
Comments (3)Was this helpful?:
By : Duffy duck
10 Sept 2014Cock!...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
