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Westcliff Estates
2.8/5, 11 Reviews
45% Recommended
100% letting valuation accuracy
50% letting fee satisfaction
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"Contacted Westcliff Estates..."
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1 Star Review
Bryan
By : 'ametisto'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : BH2
14 Jan 2014
People found this helpful3
Contacted Westcliff Estates because needed short term accommodation for 8 weeks. They told me the had something for me and asked for a £200 DEPOSIT. The email clearly stated "deposit" not "fee" or something like that. Made an appointment 4 weeks later and when I arrived, the person I dealt with (Bryan Baxter) wasn't there. Turned out he had his day off. He eventually arrived in his pajamas, dropped me off at an old church that had been converted into some kind of hotel/apartment house and disappeared, never to be seen again. Spoke to the Hotel Manager and paid my bills on a weekly basis. At the end of the 8 weeks I asked for my deposit back and was told that I never paid one. Informed the manager that I had paid my deposit to Westcliff Estates, upon which he informed me that they shouldn't have taken a deposit in the first place since they had nothing to do with the hotel. I then went to confront Westcliff Estates and asked for my deposit back. The reply I got from the branch manager was: "It wasn't a deposit, it was commission fee. If you want your money back, you'll have to speak to your lawyer". A couple of days later I received a call from Bryan Baxter who wasn't working at WC Estates any longer and conveniently couldn't remember who I was. He called me an idiot on the phone and said that I shouldn't complain because I got a good deal. Funnily enough, I received the phone call when I was in a meeting with a citizen's advice officer and he overheard the entire conversation. Long story short, only after I wrote an official letter threatening to pass the matter on to the Ombudsman did WC Estates agree to refund the money. Luckily I had all email conversations with Mr Baxter on file.
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By : Duffy duck
10 Sept 2014Cock!
By : Geff
31 Aug 2015Idiot !! Lol .
By : Peter john
8 Jan 2019Helllo iam the manager of the hotel you forgot to mention you was kick out of the hotel for being drunk on many occasions, and wetting your bed .
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 50.00% | £595 | £1,395 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 5 | 0 | 0 | 6 | 0 | 0 | 0 | 0 | 0 | 0 |
Address
Westcliff Estates
8 Poole Hill, Bournemouth, Dorset
BH2 5PS
01202 315800
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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World's worst letting ...
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1 Star Review
By : 'DJSH'
Branch : Bournemouth, 8 Poole Hill
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BH2
9 May 2019
People found this helpful3
Everything about this company is terrible. I couldn't say a single positive thing about them if I tried. Had to make a court claim to get money back that had been charged illegally. My advice would be to stay away from them. (Also, looking at the names of the positive reviews, one ... Read Full Review
Comments on Agent Fees
They charge illegal fees and then refuse to refund them.
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Brilliant ...
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5 Star Review
By : 'Mandy'
Branch : Bournemouth, 8 Poole Hill
Services : Letting( As a Owner )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : BH4
8 Jan 2019
People found this helpful1
Brilliant agent does such a great job thank you will use him always brilliant. I've recommended him to many ... Read Full Review
Comments on Agent Fees
Good
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*Only looking for a room for ...
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1 Star Review
By : 'Ruben.'
Branch : Bournemouth, 8 Poole Hill
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BH6
7 Apr 2016
People found this helpful3
*Only looking for a room for 4 weeks and when I arrived from Spain I was told to pay £300 fee they never told me about in the beginning. ** Very ... Read Full Review
Comments on Agent Fees
Terrible
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Renting a property from ...
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1 Star Review
By : 'Ollie'
Branch : Bournemouth, 8 Poole Hill
Services : Letting( As a Tenant )
Rent PCM : £595
Would you recommend ? : No
Postcode : BH1
19 Nov 2015
People found this helpful9
Renting a property from westcliffestate has been a bad idea from day one. New property but mold within the first 2 months. Failure to resolve since first notice! Now threatening me it's my fault this has occurred. Entering the property with out permission and 2 days befor I'm due to leave. Emails ... Read Full Review
What agent could do to change your mind?
£250 check fees £48 check out fee
Comments on Agent Fees
£250 check fees £48 check out fee
Comments (3)Was this helpful?:
By : Laura
8 Jan 2016Ollie, I am experiencing the same thing atm with westcliff. By any chance the property strata...
Unbelievable. Charge ...
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1 Star Review
By : 'Geoff'
Branch : Bournemouth, 8 Poole Hill
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BH6
23 Dec 2014
People found this helpful4
Unbelievable. Charge horrendous and illegal fees; lose information; don't get ANYTHING done. I have never had to deal with such a useless bunch of people. DO NOT ... Read Full Review
Comments (0)Was this helpful?:
very good good agent, does ...
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5 Star Review
By : 'Jackie'
Branch : Bournemouth, 8 Poole Hill
Services : Letting( As a Owner )
Rent PCM : £976
Would you recommend ? : Yes
Postcode : BH2
1 Aug 2014
People found this helpful3
very good good agent, does the job, goes the extra mile, so will be using again. thank you., the best i ... Read Full Review
Comments on Agent Fees
good job
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The best agent in ...
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5 Star Review
By : 'Tony'
Branch : Bournemouth, 8 Poole Hill
Services : Letting( As a Owner )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : BH1
30 Jul 2014
People found this helpful1
The best agent in bournemouth. The best , awesome , topman, lovely . What can I say found me great tenants . Got me to rent and and very good management fee. Please he's the ... Read Full Review
Comments on Agent Fees
Good fees
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Very good agent . Found ...
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5 Star Review
By : 'Sally'
Branch : Bournemouth, 8 Poole Hill
Services : Letting( As a Owner )
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : BH1
19 Jun 2014
People found this helpful4
Very good agent . Found really good tenants . Will be using him again , so very helpfull . The agent in bournemouth by a long ... Read Full Review
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Let and looks after my ...
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5 Star Review
By : 'Kelly'
Branch : Bournemouth, 8 Poole Hill
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BH2
29 Apr 2014
People found this helpful3
Let and looks after my properties . The best agent In bournemouth by a long way. Most landlords in bournemouth feel the ... Read Full Review
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This company should not ...
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1 Star Review
By : 'Worthless'
Branch : Bournemouth, 8 Poole Hill
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BH8
18 Mar 2014
People found this helpful3
This company should not exist. They do not get anything done. They can close their office in the middle of the office working hours if someone of the employees decides to go to grocery store. If you call their support line, it's like it never happened after you hang up the phone. You pay for a ... Read Full Review
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Contacted Westcliff Estates ...
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1 Star Review
By : 'ametisto'
Branch : Bournemouth, 8 Poole Hill
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BH2
14 Jan 2014
People found this helpful3
Contacted Westcliff Estates because needed short term accommodation for 8 weeks. They told me the had something for me and asked for a £200 DEPOSIT. The email clearly stated "deposit" not "fee" or something like that. Made an appointment 4 weeks later and when I arrived, the ... Read Full Review
Comments (3)Was this helpful?:
By : Duffy duck
10 Sept 2014Cock!...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
