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London, SW18
3.3/5, 7 Reviews
57% Recommended
0% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
99% letting fee satisfaction
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"I have contacted First Union..."
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1 Star Review
Mel
By : 'Diego'
Services :
Would you recommend ? : No
Postcode : SW18
27 Feb 2014
People found this helpful1
I have contacted First Union lettings regarding a property that I've already viewed 6 months ago and became available again, saying that I wanted to make a deposit to secure the flat as I was fully aware of the flat condition, location, etc. The lettings manager said that she wasn't happy with me putting a deposit without viewing the property again, so I agreed to view the property, again. I suggested to view the flat early in the morning to make sure that I could secure the flat straight after viewing it for the second time, but she said the the earliest time she could show me the flat was at 11.00 am because she had a meeting before. While I was on my way to view the flat (only half an hour before the viewing) I received a phone call form the letting agency saying that the flat was gone as someone else viewed it earlier in the morning and put a deposit to secure the flat. I have found First Union very unprofessional, since the day before I have made it very clear that I wanted to make a deposit immediately (as I have seen the flat before) in order to secure the flat, and that I wanted the earliest viewing available on 27th February 2014. I think a professional attitude would have been to inform me that it was possible to view the flat earlier than 11.00 am, so that I would have had the chance to view the flat first, as I requested.
What agent could do to change your mind?
I think they should have informed me about the possibility of viewing the flat earlier (as I was informed that 11.00 am was the earliest possibility to view the flat on that date). And given that I received incorrect information about viewing times on 27/2/2014 and I explicitly said that when I called the agency for the fist time that I wanted to put a deposit to secure the flat, I think First Union should have given priority to my request.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 100% | £550,000 | £550,000 |
| Lettings | 100% | 99% | £1,800 | £2,050 |
Address
First Union Property Company
370 Old York Road, London, Greater London
SW18 1SP
020 8875 1641
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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First Union Property Company Branches (View All 3)
Remy has been letting my ...
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5 Star Review
By : 'Rachel'
Services : Letting( As a Owner )
Rent PCM : £2000
Would you recommend ? : Yes
Postcode : SW18
29 Jun 2022
People found this helpful0
Remy has been letting my properties for a few years and has been doing an amazing job. The tenants are vetted thoroughly and everything is arranged in good timing. I would defiantly... Read Full Review
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Always go way and beyond to ...
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5 Star Review
By : 'Richard'
Services : Letting( As a Owner )
Rent PCM : £1800
Would you recommend ? : Yes
Postcode : SW18
25 May 2022
People found this helpful0
great team of people. always go way and beyond to help. I've been using First Union for many years and I would highly... Read Full Review
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Awful experience with with ...
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1 Star Review
By : 'White'
Services : Letting( As a Tenant )
Rent PCM : £2050
Would you recommend ? : No
Postcode : SW11
12 May 2022
People found this helpful0
Awful experience with with letting agency. We reported issues in the property multiple times and they were never fixed. We were even left to pay hundreds when we moved in to fix issues ourselves. Left for weeks with no hot water as they tried to be cheap with getting someone to fix it. Would not... Read Full Review
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Worst letting agent I've ...
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1 Star Review
By : 'Olivia'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW11
19 Apr 2021
People found this helpful0
Worst letting agent I've ever had to deal with. If you want something done you are better off doing it yourself, our flat has a mould issue that we were told to log, which we did, didn't get a response for well over a week and that was only because I chased up on this to be told they were ... Read Full Review
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Best agent in SW18 ! First ...
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5 Star Review
By : 'Siobhan'
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : SW18
22 Feb 2021
People found this helpful0
Best agent in SW18 ! First Union have been managing my properties for many years and have done an amazing job. Their contractors are highly skilled and are always reasonably priced. The staff in the office are very efficient and... Read Full Review
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Great agent - went above and ...
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5 Star Review
By : 'Katie'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW18
10 Feb 2021
People found this helpful0
Great agent - went above and beyond to find a tenant for my house. I would highly recommend their... Read Full Review
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I have contacted First Union ...
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1 Star Review
By : 'Diego'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : SW18
27 Feb 2014
People found this helpful1
I have contacted First Union lettings regarding a property that I've already viewed 6 months ago and became available again, saying that I wanted to make a deposit to secure the flat as I was fully aware of the flat condition, location, etc. The lettings manager said that she wasn't happy with me ... Read Full Review
What agent could do to change your mind?
I think they should have informed me about the possibility of viewing the flat earlier (as I was informed that 11.00 am was the earliest possibility to view the flat on that date). And given that I received incorrect information about viewing times on 27/2/2014 and I explicitly said that when I called the agency for the fist time that I wanted to put a deposit to secure the flat, I think First Union should have given priority to my request.
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