Where do I begin? I was contacted by Haybrook after advertising my flat on a local website (as I wanted to manage the property myself). After having no luck online I agreed to Haybrook advertising the property for me in a let-only agreement. As they were the first estate agents I had dealt with I was not aware of the shocking price they were going to charge me for the tenant finders fee. However I proceeded with them, along with other estate agents who were willing to charge me much less. I had agreed my rent price with Haybrook, I had specified that I wanted to meet the tenant before agreeing to let to them, and I had specified that I would be willing to buy a washing machine if necessary for the flat at a small increase to the rent. After waiting weeks with no luck, my luck got worse when Haybrook were the first to find a tenant. They told me a tenant was ready to move in immediately and that he would pay £30 less than my asking price for rent but I need to agree now otherwise we'd lose him. I hastily agreed as I was losing more money with no tenant. I received no further information until I myself had to phone twice before anyone would give me any answers. It turns out that Haybrook had promised the tenant a washing machine will be provided free of charge! When I asked for the tenant's phone number and further details as to why Haybrook were lying to get my property rented at further cost to me, I was ignored. When I asked if I could meet the tenant before he moves in, they said that he lived too far away to meet before the move in day. However, when I asked about reducing the tenant finders fee, as this amount was now more than the rent itself, I immediately received a phone call from the manager where she proceeded to tell me off like a small child and intimidate me until I agreed that the fee was fixed (even though in the contract it said that it would vary depending on the rent achieved). She also said that I had stated that I would provide the washing machine free of charge and that I was now lying! I had to then email and state that I was unhappy to proceed until my queries were cleared. This finally got the ball rolling, I got the tenant's phone number and after speaking to him I found out that they had also lied about him living in another city, he actually lived not too long a walk away from the flat itself. Eventually I had to give up and take on the tenant which meant losing a great deal of money because Haybrook couldn't do their job properly. You win, Haybrook. You win.