Again ... as with so many of these reviews where do I start? We started our tenancy 2 years ago with haybrook as the letting agent and from the word go they were atrocious. They continued to ask for documents that had been sent multiple times, missed and "lost" payments and documents - despite having a joint tenancy where two seperate agreements were signed they continued to argue that they only had record of one and details for the second tenant- even though we had a copy of EACH of the TWO agreements They sent viewings round to the address continually without notice I have no bought a property but refused to even view any houses with haybrook The staff were often rude and un helpful and wanted nothing to do with us once money was handed over - we went through a whole winter with no heating in the property They sent cleaners round and took it from the deposit with out our agreement and took our post whilst doing so When returning my key they had failed to tell us of their change of address Between them and our landlord the whole process was disgusting and they were both absolutely awful and provided alot of stress Oh Yes! and TWICE we had a letter through the door asking if we would consider renting the property with haybrook although they were already letting the property... I could go on and on and on but just want to second all the bad reviews I know people will still use them as often there is no choice if they are letting the property that you want but just be warned!