I engaged Haybrook to let one of my rental properties in November 2013 on the back of some fairly bold claims about their ability to market the property - from Anton, who I have never heard from again. Ordinarily I would not make the time to write a review but I am so appalled by the lack of service I feel compelled to share this. The headlines:- - The property was on the market for 3 weeks without photo's even though Haybrook had been round to take them when we engaged them. I e-mailed twice to advise of this and received no response. - It was only after calling and threatening to move the property to another agent, hat the photos were finally uploaded. - To test Haybrooks response I twice requested a viewing (as a potential tenant) via the Haybrook Website, I received no response at any time. Anton being the contact. - Having received no response I called the branch and spoke to Rebecca and advised of the situation. She was full of apologies and said this would become her main priority. 2 weeks later with no communication from Haybrook on any level. During this time I had made 4 un-returned phone calls to Rebecca (The Haybrook call centre advised me each time I called that they had sent Rebecca an e-mail asking her to call me). Upon speaking with her today (06/01) she advised she had received no messages to call me ( I don't believe this) and offered no apology whatsoever. Based on this personal experience I would not use no recommend Haybrook to anyone.