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Merthyr Tydfil, CF47
4.3/5, 22 Reviews
77% Recommended
100% sales valuation accuracy
67% letting valuation accuracy
100% sales fee satisfaction
80% letting fee satisfaction
We are an award-winning brand with over 25 years experience in the winning corner of the property arena.
Unlike other agents, who would seem to treat all customers the same, we prefer to listen to our clients, assess their requirements, and then deliver a range of services which are specific to their individual
needs. By doing this we are providing a quality bespoke service that will help clients save their money and maximise the returns from each and every property that they own.
"I have had nothing but..."
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2 Star Review
By : 'Awful'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : CF48
18 Dec 2013
People found this helpful0
I have had nothing but trouble with these ( supposedly ) letting agent. Firstly the prices you have to pay are unbelievable, we had to pay £1150 just to get the keys and move in, my husband gets paid on the 15th so we asked to change the direct debit date which again cost us another £75. Every time we wanted to extend the tenancy we had to pay £60, where does all this money go? Their back pocket no doubt. My husband got a new job and as a mother of two did not feel comfortable in a house by myself 6 days a week so we enquired to move out, apparently we have to pay £85 landlord fees and also pay the rent for the next 5 months. Disgusting customer services, they answer the phones and talk to you in a manner where they make you feel as if they are doing you a favour. I arranged to have the house checked on a monday but as i was moving on the friday i came back to find an agent in my house while all my possessions were still there, apparently he was told to do the check that day, extreme lack of communication between staff. Finally my bond, well this is still on going they seem to make things as difficult as possible not to give it back, they even had the audacity to ask me for my landlords full name, address and phone number, surely as a company who are meant to look after somebody's property they should know this simple information. They certainly didn't was anytime in asking for money off me for everything. All in all a terrible experience will an even worse branch. The landlord however was fantastic couldn't ask for more. Maybe he should have private rented his house save us both the trouble.
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By : Sam Zalewski, Director, Martin & Co Merthry Ty
26 Dec 2013I am sorry you feel the experience have been awful. I would really like to have an opportunity to discuss the matter directly with yourself but unfortunately we do not know which tenancy this review relates to. However, we do want to answer the points raised in the review as we think some of them are quite unfair and / or factually incorrect (our answers are based on our standard practices applying across our agency): 1) The £ 1,150 money you have paid would have been first month rent, deposit and our agency fees. We ALWAYS give those details before we even show a property (long before anyone decides to apply or actually move in to the property) as we do realise it is a lot of money. We then explain it once again when someone decides to apply for a property. 2) We DO NOT charge fees to change rent payment date (and we do not use direct debit but standing order). Any payment required would simply be a rent for a period between the old and the new payment date. As the tenancy comes to an end either the landlord pays it back or the tenant moves out at that later date. So neither party looses out financially. 3) Yes, we DO charge renewal fees. It’s clearly listed in our list of fees displayed in our office as well as in our terms of business for tenants which you have signed while applying for a property (with the fees listed on the very first page). 4) Moving out early. From your description I assume it must have been a fixed term tenancy. This means you signed a contract that you would be paying a rent for your property for a given period of time. If you wish to end the tenancy earlier, the landlord has to agree to it. In most cases landlords are willing to do so as long as they do not lose out financially as a result of it. So, an outgoing tenant has to keep paying the rent until a new tenant is found as well as landlord fees for finding a new tenant. This is a standard practice in lettings and usually the only way the landlord is willing to agree to release a tenant early. We understand that it may not feel like a fair deal, but one must remember that a landlord does not have to agree to a tenant vacating property earlier at all. 5) Checkout date. WE SINCERELY APOLOGISE if we indeed made a mistake and showed up too early. It shouldn’t have happened and we did fell short of our high standards. Without knowing which tenancy it is I cannot offer the apology directly. 6) The bond. The decision regarding the bond is landlord’s only and not our agency’s. We have no interest in making anything difficult for anyone. What’s more, since the introduction of deposit protection law, any disputes between a landlord and a tenant regarding return of a deposit are being resolved by an independent body (we use Deposit Protection Service to protect deposits). 7) Landlord’s details. I am quite astonished at such a suggestion that we do not have landlords’ details. It’s true that a staff member carrying out a checkout would not necessarily have landlord’s details with him during a checkout (as that information is not really relevant to carrying out a checkout itself) but it does not mean we do not know whose properties we look after.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 100% | £220,000 | £220,000 |
| Lettings | 67% | 80% | £350 | £500 |
Areas covered
- CF44
- CF45
- CF47
- CF48
- CF81
- CF82
- NP22
- NP23
Address
Martin & Co
20 Church Street, Merthyr Tydfil, Mid Glamorgan
CF47 0AY
01685 375110
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Martin & Co Branches (View All 220)
Highly Recommended Not ...
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5 Star Review
By : 'Rhian'
Services : Sales( As a Vendor )
Sold price : £220000
Would you recommend ? : Yes
Postcode : CF46
3 Jun 2021
People found this helpful0
Highly Recommended Not knowing Estate Agents in the Merthyr/Cardiff area i went for Martin & Co after many recommendation. I was not disappointed from the initial meeting to the completion of the sale, i was kept updated regally. A buyer was found very quickly and completion ran... Read Full Review
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Excellent Estate ...
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5 Star Review
By : 'Catherine'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : CF46
3 Jun 2021
People found this helpful0
Excellent Estate Agents who are always on hand to answer any query and do all in their power to keep the whole stressful business of house buying running smoothly. Nothing was too much trouble and they were totally approachable. Every phone call or text message was responded to and acted on. The... Read Full Review
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Horrible customer ...
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1 Star Review
By : 'MMoretti'
Services : Letting( As a Tenant )
Rent PCM : £500
Would you recommend ? : No
Postcode : CF48
25 Feb 2021
People found this helpful0
Very hard to get a hold of both via email and phone call. (Waited 3 weeks for Morgan to get back to me via email then had to phone 3 times to get through to someone). Customer service is really bad, they make you feel like a burden for trying to get information about rubbish left in the rental... Read Full Review
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Exceptional service from the ...
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5 Star Review
By : 'Kristian'
Services : Letting( As a Owner )
Rent PCM : £425
Would you recommend ? : Yes
Postcode : CF48
9 Oct 2018
People found this helpful0
I've dealt with a number of different estate agents in my time but Amanda Coombs from Merthyr Tydfil tops the lot. From the very first meeting she made everything seem easy showing a high level of professionalism throughout the whole process, there were one or two things I found tricky about... Read Full Review
Comments on Agent Fees
Agent fees were similar to other estate agent fees I’ve paid in the past , difference is I was extremely happy with the service I paid for this time around with the Merthyr Tydfil branch of Martin & co
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Wood ...
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5 Star Review
By : 'Mark'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CF48
4 Oct 2018
People found this helpful0
The service was good came at the appointed time took photos had tenant with in week excellent service would recommend to... Read Full Review
Comments on Agent Fees
the fees are fair
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*the manager of this branch ...
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1 Star Review
By : 'ANNOYED'
Services : Letting( As a Owner )
Rent PCM : £350
Would you recommend ? : No
Postcode : CF45
20 Dec 2017
People found this helpful0
*the manager of this branch is nothing short of useless. Never in the office and Never returns calls. I've had my bond understand for 4 months which the tenant has agreed will come to me as he left a month early and she's not sorted it. Absolutely shocking service and will never use... Read Full Review
Comments on Agent Fees
Expensive
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My tenancy finished on 17th ...
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1 Star Review
By : 'Kevin'
Services : Letting( As a Tenant )
Rent PCM : £425
Would you recommend ? : No
Postcode : CF47
18 Nov 2016
People found this helpful2
My tenancy finished on 17th October 2016, I had paid a full months rent and was only 1 week into the month when my tenancy ended and therefore am due a refund for 3 weeks rent. It is now 17th November and I have still not received my refund. Having spoken to the local branch on numerous occasions... Read Full Review
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I would highly recommend ...
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5 Star Review
By : 'David'
Services : Letting( As a Tenant )
Rent PCM : £395
Would you recommend ? : Yes
Postcode : CF48
2 Dec 2015
People found this helpful1
I would highly recommend martin & co Merthyr Tydfil. The whole process of letting a property was seamless. Amanda coombs was excellent answering all how questions and keeping us informed of the process. The whole team are very professional with excellent customer service. Should any maintenance ... Read Full Review
What agent could do to change your mind?
Agent fees very competitive
Comments on Agent Fees
Agent fees very competitive
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The Merthyr Tydfil branch of ...
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5 Star Review
By : 'Angela'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CF44
27 Mar 2014
People found this helpful0
The Merthyr Tydfil branch of Martin & Co have been outstanding in their professionalism and level of helpfulness. This extends to advice prior to purchasing a buy to let and has continued throughout the whole process of valuing and letting our property for us. They have been approachable and... Read Full Review
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WOW- The Team at Merthyr has ...
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5 Star Review
By : 'Andrew'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CF45
24 Mar 2014
People found this helpful0
WOW- The Team at Merthyr has been great especially Sarah. I was with another agent and the differnce has been astonishing - professional, helpful, patient and deeply knowledgeable. I have felt that I am in very safe hands and I have total trust in Sarah (and the team) that they are doing... Read Full Review
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I am very pleases with the ...
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5 Star Review
By : 'Ffion'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CF45
30 Jan 2014
People found this helpful0
I am very pleases with the service received by martin and co as a tenant. Any queries are dealt with quickly and all staff members are friendly and eager to... Read Full Review
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We have used Martin & Co ...
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5 Star Review
By : 'Karen'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CF44
17 Jan 2014
People found this helpful0
We have used Martin & Co for some years now, first just to find tenants for our three properties and now to manage them as well. They have always been very professional, pleasant to deal with, prompt in dealing with things and I would happily recommend them to other... Read Full Review
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Both Sarah and Sam have been ...
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5 Star Review
By : 'Tracey'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CF82
17 Jan 2014
People found this helpful1
Both Sarah and Sam have been of tremendous help with advice and marketing of my property. I am based over in Manchester, whilst my property is in Hengoed, so it was important to find a local trustworthy and reliable agent who would act for me on the renting of my house. They have given me expert... Read Full Review
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I am kept well informed on ...
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5 Star Review
By : 'Ang'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : C745
13 Jan 2014
People found this helpful1
I am kept well informed on any issues with the property. The team work hard to ensure the property has a tenant. Any info I request is looked into in a timely... Read Full Review
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Excellent service received, ...
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5 Star Review
By : 'Lukasz'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CF47
30 Dec 2013
People found this helpful0
Excellent service received, very helpful agent, dealt with our need very quickly as we have had only few days left to move out from previous property. Team is very professional and even now very helpful. Would recommend to friend and you will be always... Read Full Review
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I have had nothing but ...
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2 Star Review
By : 'Awful'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CF48
18 Dec 2013
People found this helpful0
I have had nothing but trouble with these ( supposedly ) letting agent. Firstly the prices you have to pay are unbelievable, we had to pay £1150 just to get the keys and move in, my husband gets paid on the 15th so we asked to change the direct debit date which again cost us another £75. Every... Read Full Review
Comments (1)Was this helpful?:
By : Sam Zalewski, Director, Martin & Co Merthry Ty
26 Dec 2013I am sorry you feel the experience have been awful. I would really like to have an opportunity to discuss the matter directly with yourself but unfortunately we do not know which tenancy this review...
The whole team there have ...
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5 Star Review
By : 'Darren'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CF44
10 Dec 2013
People found this helpful0
The whole team there have been very helpful and Martin and Co (based in Merthyr) offer better rental services than my local area... Read Full Review
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Everyone i dealt with was ...
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5 Star Review
By : 'TomEvans'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CF45
9 Dec 2013
People found this helpful0
Everyone i dealt with was welcoming and very helpful. everything went smoothly and it was all hassle free so... Read Full Review
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The team are refreshingly ...
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5 Star Review
By : 'Gupta'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : NP22
9 Dec 2013
People found this helpful0
The team are refreshingly efficient in responding to emails and calls, prompt in follow up with potential tenants and sorting out problems. Highly... Read Full Review
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Office have great options of ...
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5 Star Review
By : 'Wojciech'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CF48
6 Dec 2013
People found this helpful0
Office have great options of properties to choose. Staff can advice which properties is affordable . Any problems with managing are solved quick . Fully... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 9/3/2015, 5:54:26 AM by allAgents
