Terrible estate agent. If you have an issue with the property and need it addressed- do not expect a timely response, you'll be lucky if you even get a response at all. They are however more than happy to take all of your rent and in exchange give you terrible service. A brief summary of some issues that I encountered during my tenancy- Filthy house at start of tenancy, dirty appliances/areas included (but not limited too): fridge-freezers, microwave, oven, work surfaces, kitchen floor, living room, windows, bedrooms and the hall way. Wet washed the basement carpet and left it completely soaking. We had to use shoes to walk on the carpet in the following weeks as it was that wet and it caused damp stale humid air in the basement as there was no ventilation encourage drying. A leaky ceiling developed in one of the attic rooms, making paint and plaster fall off the wall and soaking the carpet. The estate agent was notified the next day, nothing was done for over a week and the repairs that finally occurred only addressed the hole in the roof. The wet plaster and paint were totally disregarded. A settee was accidentally damaged during the tenancy and the letting agent verbally notified. Nothing was done to address this issue, it was ignored and fell into a poorer condition. At the end of our tenancy Oasis tried to take £410.00 from our £1200.00 bond. They charged us £160.00 for cleaning that did not need to be done as the house was left in superior condition to how it was found and £250.00 for the damaged settee. Simply put Oasis Properties only want your money. They do not care if you are happy with the rental, they will not go beyond supplying the legal minimum of service (and even getting that seems to be like getting blood from a stone). Communication is a nightmare. Emails are ignored regularly, phone calls are very much one way and the staff in the office are ill mannered and only interested in getting you out of there. From speaking with other tenants it appears common for Oasis Properties to try and unlawfully take money from your deposit for the property at the end of the tenancy. As stated above they tried to take £410.00 from ourselves. We contested this and tried to resolve this issue with Oasis Properties as we felt the charges were unjust. But because they will do anything not to talk to you, there was absolutely no chance of a resolution and the dispute had to be referred to the TDS. Luckily some justice was served and we received a decent proportion of our deposit back. If anyone else has found that Oasis has taken money from your deposits unjustly I would encourage you to go to the TDS for arbitration. Overall I would rate Oasis Properties a generous 0/10, they offer nothing, take all of your money that they can and then try to take even MORE money. I would rather be homeless that use this letting agent again.