In 18 years of renting I have never experienced such unprofessional-ism and horrendous customer service and response to our queries. Many inconsistencies - not returning phone calls, sending our direct debit instructions to the wrong bank, being given different information from different staff - one staff member argued with us about the details in our contract - then acknowledged we were right after checking, but we NEVER received any apologies. It took the agent 11 months to action repairs that were urgently needed - subsequently causing damage to our furniture - after making an official complaint, we received a very quick response that I thought unacceptable - it was defensive with no offer of compensation, refund of expenses or even an apology - it is always everyone else's fault!? The associate director was rude and argumentative, again providing very contradictory information, also making false accusations - some personally offending. Our experience with this agent caused much distress, unnecessary disruption and huge amounts of frustration. I would not rent from Tingleys even if our ideal property was available for £50pcm!